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Manager at EZ Computers Ltd.
Real User
Easy to use, proactive protection, has a good management center, and free training is available
Pros and Cons
  • "The most valuable feature of this solution is the management."
  • "Everything has some kind of room for improvement."

What is our primary use case?

We are a reseller and this is one of the products that we use ourselves, as well as recommend it to other companies.

The primary use case is as an anti-virus.

How has it helped my organization?

This product is very good at what it does. It's very pro-active and not reactive.

If you're running a company, it makes administration a lot easier.

What is most valuable?

The most valuable feature of this solution is the management. The management center to it is fantastic. I set it up so that it goes over the internet from one site to another, and they're all held centrally.

I don't need to tamper with this solution every day. Rather, it lets me know when there is a problem and then sorts it out.

It has a continually updated database of heuristics for virus detection.

In addition to anti-virus, it will tell you whether your machine needs updates. It will send a red flag if your OS is out of date, or if there are any viruses.

This solution is very easy to use.

ESET will provide you with free training if you need it.

What needs improvement?

Everything has some kind of room for improvement.

Buyer's Guide
ESET Endpoint Protection Platform
November 2024
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

How are customer service and support?

Technical support for this solution is wonderful. The team is very good.

Which solution did I use previously and why did I switch?

I have used nearly all of these kinds of solutions throughout my career, and this is the one that I tend to go back to because it's all there. Specifically, I have used AVG, Norton, Avast, and BullGuard.

ESET does not have a heavy footprint like Norton. 

When I first tried ESET many years ago, it was not as straightforward to use, but it was very good for administration and networks. The fact that it would scan the entire structure of the machine and any drives, in a corporate situation, was quite valuable. After this, I started using it myself and realized just how easy it is to use.

How was the initial setup?

The initial setup of this solution can be a bit confusing if you don't know what you're doing. That said, if you're buying this solution then you are planning on rolling it out across a complete network. In this case, you will have the relevant knowledge so it's quite easy

What's my experience with pricing, setup cost, and licensing?

This solution is a good value for the money.

Which other solutions did I evaluate?

Cisco has been marketing its Umbrella solution, and it is a very good product, but it is also very expensive. It is not economical, whereas ESET falls perfectly right across the board in terms of price and functionality.

What other advice do I have?

This is a good, all-in product. Even the home, end-user products by this vendor are very good. If you're serious about endpoint security then this is the only product you will need because it's a one-stop solution.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Nir Nat - PeerSpot reviewer
Medical Director at 0
Real User
Top 5
Provides great protection
Pros and Cons
  • "ESET provides good protection."
  • "I don't know if it's possible but I'm always looking for better protection."

What is our primary use case?

I have a very simple use case which is for providing protection on my home network.

What is most valuable?

ESET provides good protection.

What needs improvement?

I don't know if it's possible but I'm always looking for better protection. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

This product is for personal use so I haven't tested scalability.

How was the initial setup?

The initial setup is straightforward, it takes a few minutes. 

What's my experience with pricing, setup cost, and licensing?

I think the licensing costs are reasonable. 

What other advice do I have?

If you're providing a solution that prevents people from gaining access to my network then I'm happy. I recommend this product and rate it 10 out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ESET Endpoint Protection Platform
November 2024
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Harold Shamanoh - PeerSpot reviewer
IT Specialist at Amano Christian School
Real User
Excellent protection with good tutorials and helpful documentation
Pros and Cons
  • "I like the integration; it lets you see the product installed on a particular computer."
  • "I've had a few other instances where the program stops running, and then you have to restore and reset it."

What is our primary use case?

We primarily use the solution for security reasons, including for protection against antiviruses.

What is most valuable?

The protection and security have been great.

I like the integration; it lets you see the product installed on a particular computer.

There are good documentation and tutorial materials.

It's scalable. 

What needs improvement?

Right now, the link between the Protect Server and the proxy features don't really work as intended. 

I've had a few other instances where the program stops running, and then you have to restore and reset it. 

If those features can be worked on, that would be very helpful.

A bit more remote access would be ideal. 

For how long have I used the solution?

I've been using the solution since about 2012. 

What do I think about the stability of the solution?

Sometimes it is not running as well. When it actually doesn't work properly, then the whole process of reinstalling it is more or less a tedious task. If they could actually work on that and make it a lot better, that would be good.

What do I think about the scalability of the solution?

The product is the only one I've ever known so far in terms of such deployment. I'm not comparing it with any other solutions. I love the control that it gives you on even on a large scale. When we deployed now to over 100 users and it worked well. For us, it is scalable. 

Right now, we're up to 120 machines. It keeps increasing and therefore we will increase usage. 

How are customer service and support?

I don't really deal with support. I mostly do my own research. I've never had to engage with support with the access I have to tutorials and documentation.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

It's a little bit complicated to set up. Even the deployment process for the endpoint that's deployed through GPO. Obviously, when you have the agent deployment is quite a challenge, so it just doesn't work as a straightforward deployment. You want the endpoint antivirus to be able to talk with the Protect Server. However, it's the deployment that's a bit of a challenge.

I'd rate it four out of five in terms of the ease of setup. 

The deployment takes longer than we anticipated. 

What about the implementation team?

I just did the initial setup myself in-house.

What was our ROI?

I haven't witnessed an ROI. 

What's my experience with pricing, setup cost, and licensing?

I was put on an educational discount. I paid about $1000. I'd have to look through my records. However, we paid maybe $600 to $1000 for this product. I pay for the product every two years. There are no extra costs or fees beyond the licensing. 

What other advice do I have?

I'd advise others to use the solution. 

I'd rate the solution eight out of ten since I have yet to experience any intrusion. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Infrastructure at Almo
Real User
Robust, user-friendly and offers good technical support
Pros and Cons
  • "Technical support has been very good. They are helpful and responsive."
  • "We would like to see more options in the help menu for users."

What is our primary use case?

We primarily use the solution for managing the security of the endpoints.

What is most valuable?

The product is very user-friendly. It's easy to navigate and understand how to access its features is simple.

Overall, we've enjoyed using the product. It's been good.

The pricing is quite fair. It's not too expensive. We don't have any complaints.

We've found the customization to be very good.

It's not hard to integrate other products.

The stability has been very good. We haven't had any issues so far.

The initial setup is very easy. It's not a complex process.

Technical support has been very good. They are helpful and responsive.

What needs improvement?

We would like to see more options in the help menu for users. If they had more information there to help us troubleshoot or answer specific questions, that would be helpful.

For how long have I used the solution?

I've been using the solution for four years or so.

What do I think about the stability of the solution?

The stability is very good. We haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. It's very robust.

What do I think about the scalability of the solution?

I've never tried to scale the solution. We have never needed to scale the solution out and therefore never researched that aspect.

We have about 50 people on the solution currently.

How are customer service and technical support?

Technical support has been very good. We find them to be knowledgeable and responsive. We're quite satisfied with their help we receive.

How was the initial setup?

The initial setup is not difficult. It's very, very easy.

The deployment doesn't take very long. Normally, we take two or three months or so to handle the implementation from beginning to end.

What other advice do I have?

We are just a customer and end-user. We are not a partner or reseller. We don't have a special relationship with the company.

I'm not sure which version of the solution we're using at this time.

I'd recommend this solution to other organizations.

On a scale from one to ten, I'd rate the solution at a nine. We've been quite happy with its capabilities.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Kaveesha Liyanage - PeerSpot reviewer
Student at University of Huddersfield
Real User
Top 5
Offers parental control options and easy-to-setup
Pros and Cons
  • "It can block certain web pages that may contain viruses or pose a threat to the computer."
  • "The problem was that it didn't support Windows 7."

What is our primary use case?

ESET Endpoint Antivirus has several useful features. Firstly, it offers parental control options, allowing users to manage and restrict access for children. Additionally, it can block certain web pages that may contain viruses or pose a threat to the computer.

What needs improvement?

The problem was that it didn't support Windows 7. That's why I had to switch temporarily. So it should be more compatible with different operating systems.

For how long have I used the solution?

I have been using this solution for a year. I am using the latest version. 

What do I think about the stability of the solution?

I would rate the stability a nine out of ten. It is not ten because it does not support Windows 7. 

What do I think about the scalability of the solution?

The scalability of the solution is good. Only I am using the solution. 

How was the initial setup?

The initial setup was fine. It was easy. It took less than an hour to deploy. 

What about the implementation team?

It was done in-house. I needed technical help while trying to update it to Windows 7. And I still wasn't able to do it. 

What's my experience with pricing, setup cost, and licensing?

I paid for a yearly license. It is not expensive; the pricing model is fine. 

What other advice do I have?

I am satisfied with ESET Endpoint Antivirus. I would definitely recommend using the solution. It is easy to use and a good solution. 

Overall, I would rate the solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joseph Guay - PeerSpot reviewer
System Administrator at Korem
Real User
Top 10
Simple and offers low false positives with good pricing
Pros and Cons
  • "Ransomware protection is embedded in the solution."
  • "It would be useful if they could automate the deployment more."

What is our primary use case?

We have 400 seats, and we use Linux Windows and don't have a lot of Macs, so we haven't tested the level of Mac protection. However, this solution is mostly for device protection from malware and ransomware. It's for endpoint security.

How has it helped my organization?

We had a log4j attack, and ESET was able to protect our server. 

What is most valuable?

They do not give us a lot of false positives.

It is not heavy on the server. It does not use a lot of computing power.

The facility of use is very good.

Ransomware protection is embedded in the solution.

It offers effective ransomware protection and good protection overall. 

We have been able to very effectively block attacks. 

The simplicity of the solution is excellent.

It can scale well. 

What needs improvement?

It would be useful if they could automate the deployment more. 

We have to deploy agent management before deploying software. For Windows, they have an all-in-one package. However, this is not available for Linux. If they had an all-stack protection for Linux, Windows, and Mac, that would be ideal. 

Basic technical support could be better. 

For how long have I used the solution?

We've used the solution for about four years. 

What do I think about the scalability of the solution?

We have around 400 seats in our company.

It's really great in terms of scaling. We haven't had any issues with extendibility. I have no fears about our being able to scale. 

How are customer service and support?

Technical support is okay. They have online chat. However, it's not always easy to reach the right person. You could get more premium support which is better and does direct you to more local support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup isn't too difficult. I'd rate it nine out of ten in terms of the ease of setup. It's easy to deploy. We install it on-premise, and it is easy to configure. However, if you want to deploy more agents, you have to do it in two steps instead of one.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. 

Which other solutions did I evaluate?

We are looking to do a demo of a variety of solutions to see how they would stand up.

What other advice do I have?

We are not an MSP. We are more of a client. 

Overall, they offer good protection at a good price and have a lot of functionality and configuration. It's my go-to product when I consider security at home or at my business. I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Consultant at a insurance company with 501-1,000 employees
Consultant
Top 10
Reasonably priced, reliable, and user-friendly.
Pros and Cons
  • "It's easy to set up and quick to deploy."
  • "We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle."

What is our primary use case?

We primarily use the solution for endpoint security. We use it on PCs, laptops, and software. It acts as an antivirus.

What is most valuable?

The solution is user-friendly with good memory. It's not heavy and very simple.

It is stable and reliable. 

We can scale the product if we need to.

The pricing is reasonable. 

It's easy to set up and quick to deploy. 

What needs improvement?

We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle. 

For how long have I used the solution?

I've used the solution for around ten years. 

What do I think about the stability of the solution?

The stability I'd rate eight out of ten. It's very reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is good. I'd rate it seven out of ten. 

We have around 200 users on the solution right now. 

Which solution did I use previously and why did I switch?

We previously used McAfee. However, it was too heavy for us. It needed too much memory.

How was the initial setup?

The initial setup is pretty straightforward. I'd rate the ease of setup eight out of ten. 

Deployment should only be around two or three minutes. It is very fast.

What about the implementation team?

While we bought the solution from a third-party, we installed the solution ourselves, in-house. 

What's my experience with pricing, setup cost, and licensing?

We did not find the solution to be too expensive. 

The solution costs around $20 or $30 per user per year.

What other advice do I have?

We're customers and end-users. 

We are using the latest version of the solution. 

Overall, I would rate the product eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer2009151 - PeerSpot reviewer
Senior Software Developer at a manufacturing company with 11-50 employees
Real User
Top 10
Solid, thorough, and transparent behind the scenes
Pros and Cons
  • "It rarely gets in the way, and we don't even notice it scanning."
  • "I'm not aware of any areas that need improvement."

What is our primary use case?

We just use the solution for ongoing coverage and protection against malware. We have it on our machines, and we just let it do its thing. It does its scans, and there's real-time monitoring. It is basically for everyday use, we just put it on and let it go.

What is most valuable?

Overall, it's a good product. It's transparent. It rarely gets in the way, and we don't even notice it scanning. 

When something does come up that's problematic, it comes up with a popup and lets you decide whether to delete or quarantine.

The solution is stable. 

What needs improvement?

I'm not aware of any areas that need improvement. 

What we need is the same as what we would need with any other malware product. It's got to keep up to date with the latest threats, which they do. It's always an ongoing thing with endpoint protection or really with any kind of security, you've got to be up on the latest threats.

For how long have I used the solution?

I've used the solution for at least a couple of years. It's likely been around four or so.

What do I think about the stability of the solution?

The stability is perfect. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I have not tried to scale the product. I wouldn't know if it scales. 

We have 20 employees on the product right now and about 15 endpoints. 

How are customer service and support?

I've never used technical support. I can't speak to how helpful or responsive they are.

How was the initial setup?

I'm not the network admin and therefore did not deal with the latest setup.

We have a network administrator that handles any necessary maintenance. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing. I'm not sure as to what it costs. 

What other advice do I have?

I'm an end-user.

From my experience, it's been solid, thorough, and transparent behind the scenes. It just does its thing. I'm very happy with it.

I would recommend it. I'd rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.