Flexera One Reviews

Name: Flexera One
Brand: Flexera
Rating: 4.3 (6 reviews)

Vendor: Flexera

4.3 out of 5

6 reviews
100% willing to recommend

568 followers

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What is Flexera One?

Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.

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Flexera One is the #1 ranked solution in top SaaS Management Platforms and #12 ranked solution in top IT Asset Management solutions. PeerSpot users give Flexera One an average rating of 8.6 out of 10. Flexera One is most commonly compared to ServiceNow: Flexera One vs ServiceNow. Flexera One is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 838,713 peers since 2012

Featured reviews

Donna Boyd

Senior Infrastructure Engineer at a healthcare company with 1,001-5,000 employees

The mainframe need improvement. Flexera One does not have an agent for it, so it can't report on mainframe usage. Several people have suggested it as an improvement. One feature I would like to see in the tool is the ability to handle everything in one place. If not, it is what it is.

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Anne Watson

SAM Specialist at a media company with 10,001+ employees

There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014. There are some key things in there that make it clunkier than it should be. But overall, the benefits outweigh the drawbacks. Moreover, in additional features, I would like to see the reporting change. Eliminate Cognos and create a dynamic front end that allows for straight SQL queries, to get a more flexible and richer reporting module - especially for the Cloud version, FlexNet One; without having access to the SQL database for reporting, it makes it prohibitive.

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HemalGandhi

Internal Audit and Financial Advisory Manager at Propiviti

One area that could use improvement is the deployment of Flexera agents. While I haven't personally handled the technical aspects of implementation, coordinating with service providers revealed instances where agents were either missing or corrupt on certain systems. This led to gaps in inventory, making it challenging to monitor compliance and inventory status accurately. Having a smoother and more foolproof agent deployment process would be a valuable enhancement for a seamless experience in managing software assets with FlexNet. Additionally, a key improvement I would like to see in the next release is more timely updates to the application recognition library. The process of creating or updating ARLs ourselves was a bit cumbersome, and having a more proactive approach from Flexera in this regard would be beneficial. Additionally, I believe Flexera could enhance its offering by introducing features related to IT service management. While they excel in IT asset management, integrating more ITSM functionalities directly into FlexNet could provide a more comprehensive solution, similar to platforms like ServiceNow. This could open up new opportunities and make FlexNet an even more valuable tool for organizations.

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Flexera One mindshare

Product category:

As of February 2025, the mindshare of Flexera One in the IT Asset Management category stands at 1.8%, up from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Asset Management

PeerAnalyst reports

Type	Title	Date
Category	IT Asset Management	Feb 22, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 22, 2025	Download
Comparison	Flexera One vs ServiceNow	Feb 22, 2025	Download
Comparison	Flexera One vs BMC Helix Discovery	Feb 22, 2025	Download
Comparison	Flexera One vs BMC Remedy	Feb 22, 2025	Download

Title	Rating	Mindshare	Recommending
ServiceNow	4.2	23.7%	92%	216 interviews Add to research
ServiceNow Discovery	4.1	5.4%	97%	41 interviews Add to research

Valuable Features

Flexera One features include strong software normalization, efficient discovery and data population, and easy management of roles through AD. Users value its compliance capabilities, separate hardware and asset management, and the Application Recognition Library for effective licensing management. It connects contracts to purchases, providing flexible license record creation and robust reporting options. Users appreciate its role in maintaining license compliance, tracking usage, and controlling costs, although some plan to switch to alternatives due to unmet needs.

"I recommend it highly."
"I like the way that Flexera connects our contracts to our purchases."
"It is a stable solution."

Room for Improvement

Flexera One needs improvement in Solaris server discovery and Mac OS support. Reporting capabilities require enhancements, including scheduling. Configuration management integration is desired. The purchasing module and automation components like contracts and notifications need refinement. Better deployment of agents and timely updates to the application recognition library are necessary. Integration with IT service management features would be beneficial. Hardware and connectors should match competitors' offerings, and mainframe agent support is needed to ensure comprehensive reporting.

"Flexera One does not have an agent for it, so it can't report on mainframe usage."
"The mainframe need improvement."
"The hardware and connectors in the product have certain shortcomings where improvements are required."

ROI

Users reported that Flexera SaaS Manager significantly lowered their costs by optimizing unused licenses and providing clear visibility. It improved software compliance, reducing potential fines. It also increased productivity through streamlined processes and quick identification of unsanctioned apps. Cost savings and better compliance tracking were the primary benefits mentioned.

Pricing

Flexera One users indicate mixed pricing experiences, with some finding it cost-effective for medium to small organizations while others find maintenance pricey. In India, limited adoption is due to expense, yet Flexera One is highly effective for software asset management. Companies suggest FlexNet Manager for small environments and ServiceNow for large ones. Although initial setup costs were considered high, licensing restructuring has made pricing fairer over time, aligning with enterprise-level needs.

"I can say that from a price perspective, you can go for FlexNet Manager if you have a very small environment."
"It was certainly on a par with the price we were paying for Snow License Manager. It wasn't overly expensive."

Popular Use Cases

Flexera One is primarily used for software asset management and ensuring compliance with vendors like Microsoft, Adobe, and SAP. Organizations with a global presence and a large IT infrastructure appreciate its ability to manage and report on assets effectively. It aids in maintaining compliance, especially during audits, with reports that are often accepted by major vendors. Users highlight its reliability and consider it best in class for managing software assets.

Service and Support

Customer service and support for Flexera One show variability in response times, often dependent on the team or individual assigned to the case. Some users rate the technical assistance at seven out of ten, while previous experiences with the on-premise version received a nine out of ten, highlighting prompt responses primarily via email. Occasional phone calls, scheduled due to time zone differences, posed minor inconveniences. Users generally find the help provided useful and effective.

Deployment

Flexera One's initial setup is described as slightly complex but manageable with notes. Installation varies from being fairly straightforward to complex due to agent deployment and discovery requirements. On-premises setup duration depends on system numbers, with a hosted solution seen as faster though still maturing. Customers suggest involving Flexera's team during installation. The cloud variant requires minimal setup compared to the on-premises alternative, simplifying installation.

Scalability

Flexera One is deemed quite scalable, receiving high ratings in this aspect, from eight to nine out of ten. Its use is common among large enterprises, especially in Europe and the US, due to its cost. Difficulties may arise with on-premise usage because of licensing and system needs, but many users, ranging from 100 to 200 per company, successfully implement it.

Stability

Flexera One is stable, scoring between nine and ten for stability. Users appreciate the reliability, especially in the cloud version, despite minor issues during upgrades that resolve quickly. Server architecture design requires careful planning. While SAM Pro and ServiceNow offer better data accuracy than FlexNet Manager, Flexera One maintains a stable performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Flexera One Buyer's Guide for additional reliable information.