Service and Support
Fortinet FortiWLM customer service varies, with some rating it positively for professionalism and responsiveness, while others note average experiences requiring escalation. They report knowledgeable staff capable of addressing issues, although response times aren’t always prompt. Some highlight excellent interaction with support, citing thorough help and available staff. Consistency of service seems license-dependent, with higher-tier support offering faster assistance. Support is reported as understanding of technical challenges, helping users effectively navigate any issues encountered.
Deployment
Fortinet FortiWLM's initial setup is generally straightforward, intuitive, and user-friendly. Users report ease in deployment, with time frames varying based on project size. Experienced personnel can complete setups quickly, often requiring minimal support. Training is occasionally necessary, especially for more complex environments like industrial settings. Pre-deployment and staging facilitate smoother implementations. Network knowledge is essential for optimization, with correct planning crucial for efficiency. Fortinet's documentation and support are highlighted as helpful resources.
Scalability
Fortinet FortiWLM is highly scalable and suitable for various environments, handling numerous access points and users efficiently. Users appreciate its integration capabilities and long-term support. In both small and large enterprises, it meets scaling demands, offering diverse features for different needs. Performance remains high even when deployed with outdated models, and clients across sectors, from education to retail, find it versatile, offering visibility and control. Users rate it positively, aligning it with leading industry competitors.
Stability
Users find Fortinet FortiWLM very stable, with minimal issues. Many rate its stability between eight to ten, praising it for reliability and absence of major outages. Some note an initial adjustment period when deploying new versions but acknowledge enhancements in subsequent updates. Bugs are mostly minor and addressed promptly. High availability is supported, and there's satisfaction among clients, indicating confidence in the overall performance.