Service and Support
Fortinet FortiWLM's customer support receives mixed feedback. Some users report prompt assistance with knowledgeable staff, especially with escalated cases. Many appreciate the in-depth troubleshooting and frequent communication. However, some express dissatisfaction with initial response times and front-line support. The involvement of sales engineers is positively noted. Users in certain regions, like Egypt, receive swift service. Overall, Fortinet is praised for maintaining functionality, though many mention potential improvements in response time and engagement.
Deployment
Users found Fortinet FortiWLM's initial setup to be easy and user-friendly, requiring knowledge of wireless networks for optimal deployment. Larger installations may take longer, depending on network complexity and customer size. The interface is intuitive, easing the configuration process, and pre-deployment can expedite tasks. Some training or experience may be needed for those unfamiliar with the technology, but technical support is available for guidance. Wireless expertise is essential for effective deployment in specialized environments.
Scalability
Fortinet FortiWLM is praised for its high scalability, accommodating large installations with thousands of users and access points without significant issues. Users appreciate its flexibility in different network architectures and seamless integration with firewalls. While primarily suited for SMBs, it can function in enterprise environments. Clients acknowledge its long support period and updates, yet some express that it may not always meet specific needs in technological advancements. Ratings range from seven to ten.
Stability
Users express confidence in Fortinet FortiWLM's stability, noting it as highly reliable and free from major issues. Bugs encountered are mostly minor and typically resolved swiftly. Some mention initial stabilization efforts but report increasing reliability over time. Customers highlight no significant downtimes or operational disruptions, assigning high ratings for stability. While the hardware is praised, some express concerns about the software's quality, yet long-term users report no stability challenges, deeming it dependable.