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Google Vault Reviews

Vendor: Google
4.4 out of 5
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What is Google Vault?

Google Vault integrates with Gmail and Drive, offering data retention and fast email searching. Known for reliability and user-friendliness, it manages data export and aids in legal processes, storing emails indefinitely.

Get the Google Vault Buyer's Guide and find out what your peers are saying about Google Vault, Commvault Cloud, Mimecast Email and Collaboration Threat Protection and more!
Google Vault is the #2 ranked solution in top eDiscovery software and #5 ranked solution in top Email Archiving solutions. PeerSpot users give Google Vault an average rating of 8.8 out of 10. Google Vault is most commonly compared to Commvault Cloud: Google Vault vs Commvault Cloud. Google Vault is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 9% of all views.
Buyer's Guide
Google Vault
April 2026
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Google Vault mindshare

Product category:
Email Archiving
As of May 2026, the mindshare of Google Vault in the Email Archiving category stands at 8.2%, up from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Email Archiving Mindshare Distribution
ProductMindshare (%)
Google Vault8.2%
Mimecast Email and Collaboration Threat Protection15.4%
Microsoft Defender for Office 36515.1%
Other61.3%
Email Archiving

PeerResearch reports based on Google Vault reviews

TypeTitleDate
CategoryEmail ArchivingMay 1, 2026Download
ProductReviews, tips, and advice from real usersMay 1, 2026Download
ComparisonGoogle Vault vs Microsoft Defender for Office 365May 1, 2026Download
ComparisonGoogle Vault vs Mimecast Email and Collaboration Threat ProtectionMay 1, 2026Download
ComparisonGoogle Vault vs Barracuda Email ProtectionMay 1, 2026Download
Suggested products
TitleRatingMindshareRecommending
Commvault Cloud4.3N/A95%112 interviewsAdd to research
Mimecast Email and Collaboration Threat Protection4.015.4%92%39 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Google Vault's most valued features include email and document retention, effective search capability, compatibility with Google Chat, and ease of data export. Users appreciate its reliability, user-friendliness, and streamlined troubleshooting. It ensures data retention across Gmail, Drive, and other Google services for compliance and legal purposes. Indefinite data retention, audit capabilities, and comprehensive search options enhance its utility without evident disadvantages. Admins benefit from fast information retrieval and detailed email investigations.
  • "Overall, it's a very good product, and I recommend it with some consideration for future improvements."
  • "In my opinion, the search functionality is the best feature."
  • "I think the most valuable features are Gmail and Drive, and the solution is also very helpful with Google Chat messages because sometimes you might be missing some information and you can search for it in Google Vault, a very helpful feature for our customers."

Room for Improvement

Google Vault's search capabilities face limitations, and its interface, although basic, needs more detailed dashboards. Export options are insufficient, complicating data migration. The inclusion of an eDiscovery manager account akin to Microsoft 365 would be beneficial. Data backup processes are inefficient, and support response times have slowed. Improvements in formatting options and integration with APIs would enhance functionality. Vault lacks speed, and additional export formats and user-friendly features are desired.
  • "Many of our customers are facing problems related to backup and data splitting, and when they ask Google technical support about the reason for the data splitting, they haven't received a proper answer."
  • "Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user."
  • "EDiscovery could be improved. It's used for searching, holding, and exporting data for Vault and I believe it should be updated."

Pricing

Google Vault pricing presents mixed experiences for enterprises. Users noted a recent increase in pricing plans, now offering four distinct options, with the Business Starter plan preferred for its affordability. While some report the pricing as reasonable and cheap, others find it expensive. Google Vault is included with Google Enterprise at no extra cost, but standalone purchases or additions involve separate fees. Users mention no setup costs, with only subscription fees applicable.
  • "Google Vault is a cheaply priced product. Monthly payments are to be made towards the licensing costs attached to the solution. There are no extra costs apart from the licensing costs attached to the solution."
  • "If you have Google Enterprise, then Google Vault is free to use."
  • "The pricing is fairly cheap."

Popular Use Cases

Organizations primarily use Google Vault for data protection, retention, and export, supporting compliance and legal processes. It assists in securely storing unaltered data, facilitating data retrieval, and conducting audits. It helps export user data in various formats and supports email and chat retention for litigation or compliance purposes. Companies favor it for backing up and archiving Gmail, Google Drive, and more within Google Workspace, ensuring data integrity and availability.

Service and Support

Google Vault's support is generally responsive and knowledgeable, helping quickly with technical issues. However, users facing backup and data splitting problems report insufficient explanations from support. Although online chat is available, time zone differences sometimes delay responses. While many find the support thorough, others see room for improvement, especially those without a specific support package. Some users handle issues internally, contacting Vault only for complex challenges, while some have not needed direct support.

Deployment

Google Vault's initial setup is generally straightforward and quick, often only taking a few minutes. Companies find it manageable, with step-by-step guides and automation tools available. Some deploy in a day, while others might take longer due to specific configurations. Integrating Vault as part of Google Workspace is seamless since it's pre-activated upon service purchase. Larger-scale deployments might require collaboration among IT teams to ensure seamless activation and integration.

Scalability

Google Vault is perceived as highly scalable, handling users ranging from small to large companies. Administrators harness its capabilities for data management and archival purposes. While praised for its cloud-based nature allowing access from various locations, some concerns exist about backup features causing conflicts. Most companies use Google Vault among IT managers and administrators, enabling them to manage extensive user data effectively. Scalability ratings fluctuate due to different corporate experiences and requirements.

Stability

Users describe Google Vault as stable and scalable, noting very few downtimes except during rare Gmail issues. They highlight an easy experience with minimal errors. Google Vault is used widely across organizations, demonstrating effective performance despite large user bases. It occasionally needs maintenance, and stability scores vary from eight to ten out of ten. While some concerns about handling large-scale operations exist, most users express confidence in its consistent performance and reliability.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Google Vault Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business107
Midsize Enterprise29
Large Enterprise128
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
9%
Educational Organization
8%
Comms Service Provider
7%
Financial Services Firm
7%
University
7%
Government
6%
Computer Software Company
6%
Legal Firm
5%
Performing Arts
5%
Retailer
4%
Media Company
4%
Marketing Services Firm
4%
Healthcare Company
3%
Real Estate/Law Firm
3%
Outsourcing Company
3%
Construction Company
3%
Non Profit
3%
Insurance Company
2%
Hospitality Company
2%
Transportation Company
2%
Wholesaler/Distributor
2%
Energy/Utilities Company
1%
Renewables & Environment Company
1%
Logistics Company
1%
Recreational Facilities/Services Company
1%

Compare Google Vault with alternative products

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Learn more about Google Vault

Google Vault supports organizations in retaining email, chat, and calendar data efficiently. With its search capabilities and security compliance, it ensures stored data is useful without relying on users. While areas for improvement include enhanced eDiscovery and more export options, it remains a tool for managing email storage and preserving information. Companies utilize Vault for data integrity, making it vital for businesses in legal proceedings and audits.

What Are the Key Features of Google Vault?
  • Gmail and Drive Integration: Seamlessly works with Google's core services.
  • Data Retention: Ensures indefinite storage of crucial data across communications.
  • Fast Email Searching: Allows swift retrieval without user dependency.
  • Legal Process Support: Assists in storing unaltered data for legal needs.
What Benefits Should Users Look for in Reviews?
  • Reliability: Trustworthy data protection and retention strategies.
  • User-Friendliness: Ease of navigation even for non-technical users.
  • Security Compliance: Adheres to standards for data protection and legal requirements.

Organizations across industries find Google Vault essential for handling data retention within Gmail, Drive, and Chat for protection and compliance. They emphasize its role in legal processes and troubleshooting, ensuring data integrity in legal audits and forensic investigations.

Google Vault customers

Broadcom, Dr. Agarwal’s Eye Hospital, Globeflight, Maven Wave, McClatchy, NII Holdings, Safetec, Sheboygan County

Related questions

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Product Categories

Product Categories
Email Archiving
eDiscovery

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Google Vault Reviews Summary
Author infoRatingReview Summary
GWS/M365 Consultant at a tech services company with 10,001+ employees3.5I've used Google Vault for 12 years and value its retention policies, ease of use, and export features, though I wish there were more API support and format options; it's simpler than Microsoft but offers fewer compliance features.
President at Data Integration Group5.0We chose Google Vault during an FTC suit for email retention and found it valuable for historical searches, like past customer complaints. The feature set meets our needs, and we haven't considered other solutions since we use Gmail.
Google Cloud Engineering Lead at Persistent4.0I value Google Vault for its data retrieval, troubleshooting, and legal hold capabilities across Google services. However, its backup process splits large data into many confusing files, making management difficult, and support for this issue is inadequate.
Service Desk Specialist (L1 Plus) at Electric AI4.0I primarily use Google Vault for audits and data retention for legal purposes. Its best feature is effective information location, though search precision could improve, especially for Drive. Its integration suits us, avoiding third-party solutions.
Lead Engineer - Work Modernization at Searce Inc4.5I find Google Vault valuable for data export of end-user emails and legal purposes. However, its data export timing needs improvement, as it can sometimes take too long. Overall, it serves its purpose effectively in viewing and downloading emails.
IT Administrator at FRONTEO USA4.0Our main use of Google Vault is data protection against tampering for legal purposes. Its easy data collection is valuable. However, it lacks features like Microsoft's eDiscovery manager, requiring improvement in project management for litigation assistance.
IT Manager at Supercar Blondie Social Media FZCO3.5I use Google Vault for email protection and compliance, valuing its fast search feature. However, it lacks direct export options and faster performance. It's integrated with Google Workspace but offers limited features compared to MailArchiva.
Support Engineer at a manufacturing company with 11-50 employees4.5In our organization, Google Vault proves essential for data retention and export, particularly when extracting user information. We appreciate its retention capabilities but desire more download format options. It's cost-effective compared to third-party alternatives, despite considering Microsoft 365.