GoToMeeting Reviews

We primarily use the solution for meetings.

The price is very good if you get 150 users. It used to be owned by Citrix, and they sold it off to LogMeIn. LogMeIn increased the number of users, first from 25 to 50, and then to 150, and they didn't raise the price. 

They now have a version that allows you to not only have an audio/video archive, but also a text version of the meeting. With a text transcript, you can quickly find something somebody said or somebody's name without having to listen for another 30 or 40 minutes. That's very convenient. I don't think any of the other remote meeting solutions are offering that right now.

For example, I once spent three hours trying to listen to a piece of an archive over and over and over again to find some specific information. Having a written transcript is great. I do it with my voicemail too. My voicemail is all now voice-to-text. It's just so much faster to be able to read. I don't care for this obsession everybody has with doing videos for everything, because they disturb people around you. If you can read you can find what you need immediately. That's why I believe a written transcript is a great feature.

GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting.

The panel where you set up and schedule meetings allows you to schedule rooms, or you can schedule individual meetings. A really nice feature of GoToMeeting that the others don't have is that it hosts the archives. You get these big files anywhere from 50MBs to 300MBs. GoToMeeting is hosted in the cloud.

In the case of Microsoft Meet, you can't even get the archive without paying an arm and a leg. With other solutions, you have to download these huge files. Then, if you want to share them with somebody else, they have to download them as well. GTM destroys the archives after a year. If you need to keep something more than a year you can always download that one particular file.

GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use. 

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

Our company is based in Australia and we have been using this product for company meetings, collaboration, and vendor engagements. We are currently phasing out the use of this solution. We are customers of GoToMeeting and I am the company's chief information officer.  

For a period, this product was useful in reducing the need to commute between offices.

With GoToMeeting, I like that it works well for seminars and similar events. Finding a platform where multiple people can share their images, split the screen with content, and manage presentations smoothly is uncommon. It allows the presenter to handle questions, answers, and other opinions.

The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator. 

We primarily use the solution to communicate with clients. 

We've had a positive experience. 

It can provide good communication with external partners. We can work on problems and discuss things if we have a common interest.

It's easy to set up.

We've used it for long calls and never had an issue, although we've never had to go beyond two hours in a single session. 

It's scalable. 

It offers the same quality and service as other similar solutions. 

It's efficient.

We primarily use the solution for meetings. For example, we don't use it for webinars. 

We have found the initial setup to be simple.

It works, it's reliable. 

They seem to have improved the solution over the last year to help resolves some firewall issues. 

Overall, the solution is useful for running virtual meetings seamlessly.

I use the solution when someone is comfortable using it, and I recommend using it. 

We can record meetings and share the screen with participants. 

We use GoToMeeting for video conferencing. It's usually between 15 and 20 participants per meeting.

We have our meetings on GoToMeeting, and everything is unmuted by default. So there's a frigging ton of noise in the background. And these are board meetings, so you can't tell the board of directors like, "Would you get it together here, dude? You're making a mess of this whole meeting because you have no clue how to use technology."