Service and Support
Huawei OceanStor's support receives mixed feedback. Some users find technical assistance helpful, responsive, and knowledgeable, while others face challenges with language barriers and slow responses. Documentation is often cited as lacking or difficult to understand. Despite these issues, many experience effective support with timely responses, though improvements are suggested. Regional support availability varies, influencing user satisfaction. Some users have not needed support due to OceanStor's ease of use, minimizing encounters with technical difficulties.
Deployment
Huawei OceanStor's initial setup varies in complexity. Some find it straightforward and accomplished within hours, others experience extended configuration times due to complex architectures or integration needs. Prior expertise and documentation usage significantly ease the process for many, while some encounter challenges due to insufficient support or proprietary tools. Deployment time ranges from minutes to several weeks, largely dependent on specific requirements and the extent of data migration involved.
Scalability
Huawei OceanStor offers significant scalability, accommodating storage expansion easily. Many users experience seamless scale-up capabilities, despite potential costs. It's praised for allowing large data handling, with varied organizations benefiting from versatility. Some report effortless scaling in minutes, though a few mention saturation points. The system supports clustering, maintaining performance during expansions. Its scalability earns high ratings from users, highlighting its effectiveness across diverse sectors, including IT teams and enterprise-sized companies.
Stability
Users find Huawei OceanStor highly stable, with redundancy and kernel stability features preventing disasters. Many have not encountered any issues, rating its stability between nine and ten out of ten. Some experienced minor component failures, quickly resolved via firmware upgrades. Despite some storage controller adjustments and dark fiber issues in HyperMetro, its high availability and low failure rates, especially with full flash storage, receive praise. A few suggest further stability improvements are needed.