Service and Support
Huawei OceanStor's support is mixed. Many find it efficient and responsive, with quick access to spare parts and knowledgeable engineers. Some experience language barriers with support based in China. A few users note slow responses and less support on SNS switches. While some have never contacted support due to system stability, others feel support documentation could improve. Despite varying opinions, many appreciate quick problem resolution and dedicated assistance.
Deployment
Huawei OceanStor's initial setup experiences vary. Some describe it as straightforward and easy, often requiring minimal personnel and time. Others note complexities, with longer deployment due to specific requirements or architectural challenges. While the setup can be simple with documentation and prior knowledge, some find proprietary tools tricky. Companies with direct Huawei support report smoother setups, though some express that more accessible documentation could improve the process. The time taken ranges from minutes to weeks, depending on circumstances.
Scalability
Huawei OceanStor's scalability is highly rated by users. It supports expansion through additional disks, controllers, and shelves, offering flexibility for enterprise needs. Scaling is described as easy and efficient, with capacity to handle significant data. While costs may rise with expansion, the process is generally seamless, accommodating increased storage requirements effectively. Many organizations appreciate its ability to grow with their business, with scalability ratings commonly around eight to ten out of ten.
Stability
Users consistently find Huawei OceanStor stable, with built-in redundancy and high performance. Many report no issues, bugs, or glitches, rating stability highly. While some had initial component failures, firmware upgrades resolved problems efficiently. Users value its fault tolerance and reliability, with impressive transfer rates and strong stability even under high user loads. However, a few mention potential improvement areas. Stability ratings range from six to ten out of ten, with frequent scores of nine.
