IBM ECM Reviews

Vendor: IBM

4.0 out of 5

16 reviews
94% willing to recommend

1,301 followers

What is IBM ECM?

IBM Content Foundation on Cloud

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IBM ECM is the #13 ranked solution in top Enterprise Content Management solutions. PeerSpot users give IBM ECM an average rating of 8.0 out of 10. IBM ECM is most commonly compared to SharePoint: IBM ECM vs SharePoint. IBM ECM is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 33% of all views.

Helped 813,418 peers since 2012

Featured reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

Most of the government projects use IBM ECM. We have over 60 developers on the IBM cloud network for automation, business development, etc Most bigger projects with over 50 million documents use IBM ECM. We have more than 16 such projects in Saudi Arabia. The tool is a very stable solution with…

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it_user543267

Sr. ECM Developer at DaVita Kidney Care

Something that I want to be improved is the customization abilities and the ability to turn on and turn off features, disable them. I know it's a product and it offers a lot of features. If we don't need them, there should be a way to disable them. I had a discussion with the Datacap group at a recent conference and I gave a couple of suggestions. One thing that we would definitely want to see is including some enhancements in Datacap that would reduce our solution development, our solution delivery time. I have mentioned so many benefits of Datacap versus the other capture solutions, other capture products. However, when you talk about solution development time, Datacap's solution development time is sometimes a multiple of other solutions’ development time, even for simple capture processes, because nothing is out of the box. Nothing is ready to use. For everything, you have to build a solution and for a lot of things that are very common, you have to customize too. Even if we are not customizing anything, even if we are not building our own actions and so on, the general solution building also takes time. I talked to Tom Stewart too at a recent conference. He said there are plans to build some compiled rule sets, which would reduce the development time, but I think IBM should give a priority to that. My rating reflects the positives and a few negatives. As far as the negatives, as I’ve mentioned, solution development time is number one. Another is developing solo solutions is very, very difficult. Datacap has Datacap Studio, TM Web, multiple configuration files and then the application configuration. There are multiple applications and you have to switch between applications. There isn’t a uniform, integrated studio, where you go and build your solutions. That's one of the reasons. The learning curve with Datacap is very high. It is very difficult to find really good Datacap professionals in the market. It's such a complicated product with which to build solutions for developers.

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it_user543234

AVP, North America ECM Platform Architect at The Chubb Corporation

It's good. It takes time to mature. I think that it is only a matter of time to make it scalable or optimal; it takes time. That’s the only reason I have not rated it higher. Other than that, it's a good, robust solution. We are not yet considering employing IBM cloud, hybrid or box solutions. That’s definitely a compliance issue. There are a lot of things that we are currently working on. Definitely, at some point, we might. As far as any new analytics or content management services that we're now able to provide for your organization, there are a lot of different strings within the company that work on that. I’m unable to comment on that, but it's mostly on the ECM side. But there are ways we can look at synergies between ECM and analytics. That's where I think the focus of IBM World of Watson was. I think that was one takeaway for me for the future. There are definitely existing services that we're now able to provide better than before. I think that's the purpose of having Advanced Case Management. We were using an old technology and with the move to FileNet, we now have new capabilities, new features, and a new roadmap. That's definitely an advantage for us. We do not yet have plans to include mobile, but definitely sometime in the future. There are a variety of use cases which we might use more of in the future.

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IBM ECM mindshare

As of October 2024, the mindshare of IBM ECM in the Enterprise Content Management category stands at 2.1%, down from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Valuable Features

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The vertical scalability, as we can use it across some of our applications."

Room for Improvement

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I would like to see seamless application integration."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

Pricing

"Reach out to local IBM partners."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IBM ECM Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

33%

Computer Software Company

12%

Insurance Company

10%

Government

Real Estate/Law Firm

Energy/Utilities Company

Manufacturing Company

Educational Organization

Media Company

Comms Service Provider

Retailer

Agriculture

Consumer Goods Company

University

Construction Company

Healthcare Company

Hospitality Company

International Affairs Institute

Legal Firm

Local Government

Logistics Company

Non Profit

Outsourcing Company

Transportation Company

Compare IBM ECM with alternative products

Learn more about IBM ECM

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.