IBM ECM vs OpenText Documentum comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #14 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.8. IBM holds a 2.1% mindshare in ECM, compared to OpenText’s 12.2% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

662 Views
578 Comparison Views

94% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,707 Views
2,816 Comparison Views

83% willing to recommend

IBM ECM

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and IBM ECM are competing in the enterprise content management category. OpenText Documentum has the upper hand in customization flexibility, while IBM ECM leads in scalability and integration capabilities based on their specific strengths in each section.

Features: OpenText Documentum offers robust customization, stringent security, and compliance features, making it ideal for regulated industries. IBM ECM provides broad integration capabilities, scalability for large databases, and a centralized document repository, which benefits diverse enterprise systems.

Room for Improvement: OpenText Documentum could enhance integration options, improve UI/UX for better user adoption, and streamline deployment processes. IBM ECM may improve its customization capabilities, enhance user interface design for novice users, and provide more flexibility in cloud deployment.

Ease of Deployment and Customer Service: OpenText Documentum allows significant customization and offers flexible support configurations. IBM ECM provides straightforward deployment, with structured support packages that facilitate seamless integration with existing systems.

Pricing and ROI: OpenText Documentum experiences higher setup costs due to customization needs, resulting in a potentially longer ROI period. In contrast, IBM ECM generally has a lower initial cost, offering faster ROI due to its efficient deployment and integration with existing enterprise infrastructure.

To learn more, read our detailed IBM ECM vs. OpenText Documentum Report (Updated: December 2024).

Buyer's Guide

IBM ECM vs. OpenText Documentum

December 2024

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Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

14th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.1%, down from 2.4% compared to the previous year. The mindshare of OpenText Documentum is 12.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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Santosh Koppu

Lead software engineer at Chevron

Has strong records management,, security, and integration capabilities

It provides extensive accessibility to our content, and it's a vital component in our work processes. We've gained access to a plethora of applications through OpenText, which enables us to enhance our services for customers. One notable example is the integration with Xfinity ECM, a solution that seamlessly integrates with SAP. For instance, when someone working with SAP needs to access a specific invoice document, SAP itself doesn't store these documents, instead, the content related to the invoice number seamlessly flows through Documentum. It offers robust security features and it allows to leverage a variety of plugins from OpenText to enhance security. For example, there are plugins like Trusted Content Services that allow you to encrypt entire documents for added security, though it's essential to be aware that this might impact performance. It is a highly potent content management tool. It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The vertical scalability, as we can use it across some of our applications."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."

"The most valuable feature is that the documents are kept secure."

"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."

"OpenText Documentum has improved availability and performance in our organization."

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The most valuable features of this solution are the security, storage, and document search capability."

Cons

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"I would like to see seamless application integration."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"The user interface can be a bit more intuitive."

"It should provide more tools to help clients upgrade solutions based on Webtop."

"The price is quite high as the licensing prices are significant."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"The user interface can be improved."

"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

Pricing and Cost Advice

"Reach out to local IBM partners."

"It is quite an expensive product."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"The product is expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The price is considered affordable now."

"OpenText Documentum's pricing is good."

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

35%

Government

10%

Computer Software Company

10%

Insurance Company

Financial Services Firm

18%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

See all answers

What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

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What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

IBM FileNet vs IBM ECM

Compared 48% of the time

Mobius Content Services Platform vs IBM ECM

Compared 16% of the time

Alfresco vs IBM ECM

Compared 11% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 9% of the time

Hyland OnBase vs IBM ECM

Compared 8% of the time

More IBM ECM Competitors

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 20% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 10% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

Product Reports

Buyer's Guide

IBM ECM

December 2024

Download IBM ECM product report

Buyer's Guide

OpenText Documentum

December 2024

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Learn More

IBM

OpenText

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM ECM vs. OpenText Documentum

December 2024

Free Report: IBM ECM vs. OpenText Documentum

Find out what your peers are saying about IBM ECM vs. OpenText Documentum and other solutions. Updated: December 2024.

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