IBM ECM vs OpenText Documentum comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #14 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.8. IBM holds a 1.9% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

617 Views
540 Comparison Views

94% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,534 Views
2,675 Comparison Views

83% willing to recommend

IBM ECM

OpenText Documentum

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and IBM ECM are competing in the enterprise content management category. OpenText Documentum has the upper hand in customization flexibility, while IBM ECM leads in scalability and integration capabilities based on their specific strengths in each section.

Features: OpenText Documentum offers robust customization, stringent security, and compliance features, making it ideal for regulated industries. IBM ECM provides broad integration capabilities, scalability for large databases, and a centralized document repository, which benefits diverse enterprise systems.

Room for Improvement: OpenText Documentum could enhance integration options, improve UI/UX for better user adoption, and streamline deployment processes. IBM ECM may improve its customization capabilities, enhance user interface design for novice users, and provide more flexibility in cloud deployment.

Ease of Deployment and Customer Service: OpenText Documentum allows significant customization and offers flexible support configurations. IBM ECM provides straightforward deployment, with structured support packages that facilitate seamless integration with existing systems.

Pricing and ROI: OpenText Documentum experiences higher setup costs due to customization needs, resulting in a potentially longer ROI period. In contrast, IBM ECM generally has a lower initial cost, offering faster ROI due to its efficient deployment and integration with existing enterprise infrastructure.

To learn more, read our detailed IBM ECM vs. OpenText Documentum Report (Updated: January 2025).

Buyer's Guide

IBM ECM vs. OpenText Documentum

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

14th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 1.9%, down from 2.5% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The vertical scalability, as we can use it across some of our applications."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The most valuable features of this solution are the security, storage, and document search capability."

"The most valuable feature is that the documents are kept secure."

"OpenText Documentum is a robust choice for enterprise-level document management."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"The product is user-friendly."

"It has the ability to categorize and search."

"The most valuable feature of OpenText Documentum is the versioning."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

Cons

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"I would like to see seamless application integration."

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"An area that needs to improve is how to reduce storage space on the AWS site."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

"The user interface can be improved."

"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."

"Sometimes DocBroker cannot see the DocBase."

Pricing and Cost Advice

"Reach out to local IBM partners."

"It is quite an expensive product."

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The price is considered affordable now."

"OpenText Documentum's pricing is good."

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Top Industries

By visitors reading reviews

Financial Services Firm

36%

Computer Software Company

12%

Government

11%

Real Estate/Law Firm

Financial Services Firm

19%

Computer Software Company

13%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

See all answers

What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

See all answers

What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

IBM FileNet vs IBM ECM

Compared 48% of the time

Alfresco vs IBM ECM

Compared 13% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 12% of the time

Mobius Content Services Platform vs IBM ECM

Compared 9% of the time

Hyland OnBase vs IBM ECM

Compared 9% of the time

More IBM ECM Competitors

SharePoint vs OpenText Documentum

Compared 20% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

Product Reports

Buyer's Guide

IBM ECM

January 2025

Download IBM ECM product report

Buyer's Guide

OpenText Documentum

January 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM ECM vs. OpenText Documentum

January 2025

Free Report: IBM ECM vs. OpenText Documentum

Find out what your peers are saying about IBM ECM vs. OpenText Documentum and other solutions. Updated: January 2025.

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