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IBM ECM vs OpenText Documentum comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
IBM ECM support receives praise for technical aid but faces criticism for delays, inconsistent quality, and bureaucratic challenges.
Sentiment score
6.0
OpenText's customer service is improving, though users experience occasional delays and limited support for older versions.
My involvement was not only user level, but development integration level also.
 

Room For Improvement

Sentiment score
2.8
IBM ECM needs Java reliance reduction, better integration, simplified interfaces, improved usability, analytics, and flexible licensing enhancements.
Sentiment score
5.1
OpenText Documentum faces challenges with outdated interface, performance, integration, customization, scalability, pricing, documentation, and AI integration.
It would be beneficial to have more ability to customize features for specific use cases.
After implementation, I was pleased with the functions of the application.
The price is quite high as the licensing prices are significant.
 

Scalability Issues

Sentiment score
8.3
IBM ECM is praised for its seamless scalability, supporting global operations and accommodating both small and large enterprises efficiently.
Sentiment score
7.7
OpenText Documentum excels in scalability, supporting numerous users and offering integration flexibility for large-scale implementations.
Never had to scale to meet demand.
 

Setup Cost

No sentiment score available
IBM ECM offers reasonable three-year pricing but requires clarity on requirements to avoid future cost adjustments; local partners can help.
Sentiment score
4.0
OpenText Documentum's pricing is high, complex, and varies, though recent improvements offer affordability and benefits for government agencies.
Overall, it offers a lot of functionalities for the price point.
It is quite expensive.
The licensing price is quite high.
 

Stability Issues

No sentiment score available
IBM ECM is praised for its stability and reliability, despite challenges with custom integrations and legacy components.
Sentiment score
7.7
OpenText Documentum is stable and reliable, with minor sub-product issues, earning high user ratings in the ECM market.
after the deployment, we found the system to be reliable.
For example, database connections could be improved.
 

Valuable Features

No sentiment score available
IBM ECM excels in document governance, automation, scalability, workflow capabilities, and secure content management, enhancing business processes effectively.
Sentiment score
7.8
OpenText Documentum ensures secure, scalable content management with integration, versioning, and compliance, supporting efficient business processes across departments.
The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications.
Version Tree Branching allows for simultaneous collaborative work on different versions of a document.
The product is user-friendly.
 

Categories and Ranking

IBM ECM
Ranking in Enterprise Content Management
14th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
OpenText Documentum
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.0%, down from 2.4% compared to the previous year. The mindshare of OpenText Documentum is 11.8%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Omar_Ismail - PeerSpot reviewer
A stable solution for automation with high availability
Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.
Kabir Jakkamsetti - PeerSpot reviewer
Can be used to automate the storage of metadata and content, but it add some AI integrations
I think security's been pretty good with OpenText Documentum. Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that. OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity. OpenText Documentum has definitely helped simplify or accelerate our modernization journey. Overall, I rate OpenText Documentum a seven out of ten.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
33%
Computer Software Company
11%
Government
10%
Insurance Company
7%
Financial Services Firm
18%
Computer Software Company
12%
Government
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM ECM?
The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...
What is your experience regarding pricing and costs for IBM ECM?
The product is expensive and has a perpetual license.
What needs improvement with IBM ECM?
The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.
What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

Learn More

 

Overview

 

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Find out what your peers are saying about IBM ECM vs. OpenText Documentum and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.