Honestly, the solution has a very complicated licensing model. Firstly, there should be an easier-to-understand model, more of a flat-structured model rather than different tiers of licenses which complicates licensing. There’s also no dashboard where you can see how many licenses you have consumed or what is free, which makes it quite challenging to know where you are at a certain space in time. So, you always have to do an audit to find your usage, which is a complicated exercise. The other thing is that we buy a lot of their products, but it takes a while for them to reintroduce the Blue Eyes functionality as part of the product suite. It requires separate licensing. So, if you want to use that functionality, you must buy a different product rather than being part of an existing product suite.
