Jamf Pro Reviews

Name: Jamf Pro
Brand: JAMF
Rating: 4.8 (107 reviews)

Vendor: JAMF

4.8 out of 5

107 reviews
97% willing to recommend

2,225 followers

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What is Jamf Pro?

Jamf Pro is a mobile device management software designed to help organizations and businesses automate Apple device handling-related workflows and processes. It features zero-touch deployment that enables users to automatically enroll new Apple devices, and also configure and deploy these devices swiftly and efficiently. It comes with inventory management capabilities, Apple mobile device management features, and an enterprise app store. Jamf Pro also allows users to deploy and access their mobile apps licenses in bulk. When it comes to using the app store, end users don’t need to ask for assistance from helpdesk agents in order to download, install, and update applications.

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Jamf Pro is the #1 ranked solution in top Mobile Device Management (MDM) solutions and #2 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give Jamf Pro an average rating of 9.6 out of 10. Jamf Pro is most commonly compared to Cisco Meraki Systems Manager (MDM+EMM): Jamf Pro vs Cisco Meraki Systems Manager (MDM+EMM). Jamf Pro is popular among the midsize enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 43% of all views.

Helped 841,540 peers since 2012

Featured Jamf Pro reviews

Pete C

Senior Infrastructure Engineer at Blue Cross Blue Shield of Illinois

Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.

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Robert Ojok

Systems Engineer III Apple Devices (JAMF Engineering) at Tesco

Jamf Pro's simplicity makes it stand out. I like the ability to modify it to suit our environment and the fact that, since it's an Apple-dedicated service, the integration is easy. They have a well-defined roadmap that fits into Apple's roadmap. As soon as Apple releases new software, Jamf is ready to go. I also like Jamf Pro's capability to provide us with the zero-touch deployment of mobile devices.

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Arunachalam S.

Technical Specialist at Brilyant IT Solutions

Sometimes, the server gets slow. The dashboard is only getting loaded. Jamf Pro offers many features, but some improvements could make it even more user-friendly. For example, streamlining authentication controls would enhance its security value. Too many complex settings on the dashboard make it hard for users to navigate. Simplifying the settings would make it easier to use. Adding a more interactive and cleaner UI design would also improve the user experience. Additionally, automatically categorizing policies and configurations by type would be helpful, making the dashboard more organized. Introducing auto-filtering based on categories would streamline configuration management. On the security side, enabling two-factor authentication for console login would provide better protection than single sign-on. Only authorized users can access sensitive data, like the asset inventory stored in the console. 2FA would help keep the system secure, preventing unauthorized access even if login credentials are compromised. Device management needs automation, and Jamf is likely to integrate Apple's Apple Intelligence into its framework once it's available. This integration is expected to be a significant enhancement for the Jamf console, potentially transforming the way device management is handled.

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Jamf Pro mindshare

Product category:

As of March 2025, the mindshare of Jamf Pro in the Mobile Device Management (MDM) category stands at 29.7%, up from 28.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Mobile Device Management (MDM)

PeerAnalyst reports based on Jamf Pro reviews

Type	Title	Date
Category	Mobile Device Management (MDM)	Mar 13, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 13, 2025	Download
Comparison	Jamf Pro vs Microsoft 365 Business	Mar 13, 2025	Download
Comparison	Jamf Pro vs Cisco Meraki Systems Manager (MDM+EMM)	Mar 13, 2025	Download
Comparison	Jamf Pro vs Windows Autopilot	Mar 13, 2025	Download

Title	Rating	Mindshare	Recommending
Cisco Meraki Systems Manager (MDM+EMM)	4.3	6.7%	96%	30 interviews Add to research
Microsoft 365 Business	4.2	7.4%	97%	244 interviews Add to research

Valuable Features

Valuable features of Jamf Pro include zero-touch deployment, self-service portal, and remote management. Users praise the platform's automated enrollment, asset and patch management, integration with Apple's DEP, and ability to deploy policies, restrictions, and scripts. The intuitive interface supports easy device configuration and compliance monitoring. Smart groups and configuration profiles enhance efficiency across multiple devices, while seamless API and Apple integration enable smooth updates and device control.

"Jamf Pro is the industry-leading product in its class for managing Macs."
"Jamf Pro is the industry-leading product in its class for managing Macs."
"One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac."

Room for Improvement

Users suggest improvements for Jamf Pro in areas such as patch management, technical support, and pricing. They mention challenges with automation, reporting, and user interface complexity. There's a need for better integration with other systems and more comprehensive training. Versioning and application updates could be more robust, and cloud performance requires enhancement. Users express concerns about support tiers and the high cost for smaller businesses. Admins also desire improvements in dashboard customization and security features.

"The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations."
"The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations."
"Jamf Pro should be standardized into one MDM product to make it more affordable and accessible."

ROI

Jamf Pro significantly reduces manpower and enhances device management efficiency, offering substantial time savings and improved user experience. Many find the return on investment favorable, often recouping costs quickly through streamlined operations and a time-saving setup process. Users report improved device performance and fewer security threats, achieving consistent standards across Apple deployments. User empowerment, greater stability, and seamless software distribution contribute to its value. Jamf Pro enables remote management and minimizes hands-on tasks, maximizing resource efficiency.

Pricing

Enterprise buyers find Jamf Pro's pricing and licensing to be generally high but justified by its robust capabilities and ease of deployment. The cost varies by device count, with cloud hosting recommended for convenience. Training is essential, often incurring upfront expenses. Discounts may be available, particularly for educational institutions, and buyers are advised to thoroughly assess their needs before purchasing. Despite costs, many users realize long-term savings through reduced manual management efforts.

"Jamf Pro is on the expensive side and could be slightly cheaper."
"It seems fair. It could be a little bit less, but you have to pay for a product. You can't get something for free. You get what you pay for, so if you put in a little bit of money, you're going to get a good quality product."
"We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount."

Popular Use Cases

Organizations primarily utilize Jamf Pro to manage a wide array of Apple devices including MacBooks, iPhones, and iPads within educational institutions and enterprises. Core functionalities include device deployment, software and application management, security compliance, configuration and profile management, and remote administration. By centralizing management of these devices, organizations streamline processes like inventory tracking, policy enforcement, app distribution, and system updates while minimizing technical interventions, which enhances operational efficiency and security.

Service and Support

Jamf Pro offers highly responsive, friendly, and knowledgeable support. Clients appreciate the quick assistance, although response times vary. Some mention encountering newer staff with limited product expertise. The support is effective in resolving issues, and many find it superior compared to other services. With multiple contact options, Jamf Pro’s support is described as consistent and dependable. A few note the need for faster responses for urgent matters, particularly as complexity increases.

Deployment

Users find Jamf Pro's initial setup straightforward yet occasionally complex, especially for newcomers. Support and training, such as the JumpStart program, are often praised for easing the process. Those with experience in device management find it simpler, especially in cloud environments, where automation aids efficiency. Some mention initial complexity tied to specific configurations or licensing but emphasize how preparatory steps and expert guidance help navigate these challenges, making deployment manageable for both small and large teams.

Scalability

Jamf Pro is highly scalable, accommodating thousands of devices across various sectors like education and healthcare. Organizations appreciate its ability to expand easily from a small number of devices to tens of thousands, with smooth performance and no need for additional resources. It supports seamless device management through its cloud and on-premise versions, making it suitable for companies from small setups to large enterprises like IBM. Jamf Pro's ease of scaling is frequently praised.

Stability

Jamf Pro exhibits strong stability, with numerous users reporting minimal downtime or crashes, particularly in the cloud-hosted version. It is praised for reliable performance and quick issue resolution. While some experience short downtimes due to configurations or network issues, most find it dependable. Users highlight a 99.9% cloud uptime and effective handling of updates and incidents. Stability is mostly attributed to cloud management, with on-premise versions being slightly more variable.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Jamf Pro Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

43%

Computer Software Company

Financial Services Firm

University

Manufacturing Company

Government

Retailer

Healthcare Company

Comms Service Provider

Insurance Company

Non Profit

Real Estate/Law Firm

Energy/Utilities Company

Construction Company

Media Company

Recreational Facilities/Services Company

Hospitality Company

Wholesaler/Distributor

Transportation Company

Performing Arts

Pharma/Biotech Company

Legal Firm

Outsourcing Company

Compare Jamf Pro with alternative products

Learn more about Jamf Pro

Jamf Pro Features

Jamf Pro has many valuable key features. Some of the most useful ones include:

Zero-touch deployment
Management of Apple devices
Security for app devices
App Store for self-service enterprise
Smart targeting
Reports of inventory
Smart Groups
Preconfiguration of apps
App distribution
Mac imaging
Upgrades to app and OS
Management of IT inventory
Device enrollment (user initiated)
Purchasing & license management

Jamf Pro Benefits
There are many benefits to implementing Jamf Pro. Some of the biggest advantages the solution offers include:

Deployment: Fully-customizable onboarding experience. Provision the perfect Mac, iPhone, iPad, or Apple TV, all deployed seamlessly with the workflow of your choice.

Device management: Use configuration profiles, scripts, and policies to make your Apple devices function exactly as needed. Move beyond simple troubleshooting by automating management with patented Smart Groups technology. This is a powerful way to trigger real-time alerts and actions from inventory data.

Application management: Streamline app management with bulk purchasing and deployment. The solution integrates with Apple Business Manager and Apple School Manager, allowing you to assign apps to users or devices without Apple ID. Deploy apps from the App Store, B2B App Store, or your own in-house apps.

Apple device security: Protect Apple devices by leveraging native security features. Manage device settings and configurations, restrict malware and patch all of your Apple devices without user interaction.

Self-service access: Give your users access to a one-stop shop for trusted apps, company resources, and shortcuts for troubleshooting tasks like password resets.

Inventory: Automatically gather user, hardware, software, and security device data or customize inventory specifications. The dynamic Smart Groups feature keeps track of everything for you, including software versions and warranty expiration dates.

Reviews from Real Users

Jamf Pro stands out among its competitors for a number of reasons. Some of these include its app deployment, its easy installation, and the fact that it’s lightweight but powerful. PeerSpot users take note of the advantages of these features in their reviews:

An IT Support Specialist at Visby Medical writes, “The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf.”

Another reviewer, a Desktop Engineer at Kroger, notes, “The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment.”

Jamf Pro was previously known as JAMF Software Casper Suite.