Jamf Pro Reviews

I use Jamf Pro primarily for managing Apple devices in our organization, focusing on both shared and one-to-one iPads in classrooms. We utilize it to deploy apps and handle updates, although we faced challenges due to the previous technician's Band-Aid approach, resulting in a majority of iPads running outdated iOS versions.

The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices. This has been crucial when dealing with misplaced iPads or addressing security concerns. Additionally, the app library is a powerful tool, and we are exploring ways to make it more accessible for teachers to select curated apps. The classroom feature stands out, allowing us to push content to iPads and monitor student activities.

There is room for improvement with Jamf Pro, especially regarding updates. After a recent update, all app icons disappeared on iPads, requiring a manual refresh for each device. This affected system apps like Safari and Mail. This isn't the first time such issues occurred and it raised concerns about the update process and communication.

I have been working with Jamf Pro for almost nine years.

I have not had any issues with Jamf Pro's stability.

Jamf Pro is currently managing approximately 1,400 devices for us.

The installation process for iOS updates with Jamf Pro can be challenging. Upgrading from version 12 to 13, 13 to 14, and so on must be done in one go, taking hours and requiring a teacher's oversight to prevent issues. Pushing large updates increases the chance of errors, and iPads need to be at least 50% charged. Breaking updates into smaller chunks would be more practical for our over 800 iPads. Additionally, updating individual devices rather than the whole organization would offer more flexibility.

Jamf's reporting and inventory management features have been crucial in compliance and auditing processes. Particularly, for our school's replacement plan mandated by the law, the ability to easily identify and document every iPad and iPhone in our inventory was crucial. Jamf made the process seamless by allowing us to extract the necessary data, customize it in Excel, and present a comprehensive snapshot for each school. 

For new Jamf users, my advice is to prioritize training, breaking it down into manageable chunks to absorb information effectively. Before purchasing, focus on initial installation, app management, and system configurations. Recognize the importance of proactive technicians to ensure a smooth implementation. Be aware that even free apps may require purchasing within Jamf. Understanding options like one-to-one, shared devices, and Jamf Classroom is crucial. Sales pitches are valuable for tech departments, but communication with end-users (teachers and students) is equally important. Overall, I would rate Jamf Pro as a nine out of ten.

We use the solution for device management for Apple mobile devices, software distribution, device security, and inventory. We have Jamf as infrastructure as a managed service.

Jamf Pro's simplicity makes it stand out. I like the ability to modify it to suit our environment and the fact that, since it's an Apple-dedicated service, the integration is easy. They have a well-defined roadmap that fits into Apple's roadmap. As soon as Apple releases new software, Jamf is ready to go. I also like Jamf Pro's capability to provide us with the zero-touch deployment of mobile devices.

I would like to see improved integration of some of the additional tools that users create within Jamf itself.

I have been working with Jamf Pro for about 16 years.

If you have the cloud version, the stability is almost ten out of ten. If you have the on-prem version, I would rate the stability an eight-point five because its stability will depend a lot on your infrastructure and how your infrastructure team is willing to implement certain requirements to deal with the networking firewall rules, for example. Those may cause some complications.

Jamf Pro is a very scalable solution, and I rate its scalability a ten out of ten.

The initial setup would be an eight out of ten, but then they've got a service they call JumpStart, where they come and do the setup for you. The deployment took a few hours. Only one person was involved in the deployment process.

We have seen a 15% return on investment.

Jamf Pro is on the expensive side and could be slightly cheaper. There are additional costs in that once you have Jamf Pro, you also have to consider Jamf Connect, which is an additional tool you have to buy. Then, of course, they also have Jamf Security software. Those are separate, so you also have to buy those additionally if you need them.

Before choosing Jamf Pro, we looked at FileWave. We went with Jamf Pro because it had better Mac integration and because it was wholly Mac dedicated. It didn't try and do two things because FileWave had Windows and Mac support, so there was some complexity. FileWave seemed more Windows-centric, whereas Jamf was very Apple-centric.

I recommend Jamf Pro. There is another supplier called Kandji, who is probably the next best thing to Jampf. If you have a small installation, you might want to consider Jamf Now or Kandji. However, if you have a complex environment with different site locations and probably nationwide or continental-wide, Jamf Pro is a better service to leverage device management in a complex environment. I rate Jamf Pro a nine out of ten.

Pushing out apps on the Mac and iPhone is my main use case for Jamf Pro.

Based on a penetration test on a user's Mac, they would be requesting to either update or send them a link to the user's computer, and they can also download it from the App Store.

That covers my main use case with Jamf Pro.

The best feature I appreciate about Jamf Pro is how easy it is to customize and explore all the devices.

Automation is the best part of Jamf Pro for me; whenever I'm sending an update to the online interface, it is quick, and the Mac responds to it as soon as it gets it.

Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.

The user interface could be somewhat easier in terms of finding things.

I haven't identified any specific improvements that Jamf Pro needs or areas where it could be better.

I have been working in my current field for around four and a half years.

Before, we were using MPM for Microsoft, and it was not as user-friendly compared to Jamf Pro, which is why we switched.

I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.

My experience with pricing, setup cost, and licensing for Jamf Pro was good compared to other service providers.

Jamf Pro was the only option we evaluated before choosing it.

That covers all the features of Jamf Pro. I would rate this review as an eight out of ten.

We use the solution to be able to manage devices remotely, especially now since our environment is 1:1. 

Each student has their own iPad or MacBook if they are in 8th grade or above.  Each teacher also has their own MacBook Pro and iPad. 

Jamf Pro helps us easily configure devices and deploy them without having to do so much manual setup. We also use Jamf to push out apps that teachers or students need, as well as send software updates to those devices.  

Jamf Connect also works with Jamf Pro to bridge the gap of syncing your local Mac password with your IDP password, so we use Jamf to do this rather than binding our machines to Microsoft AD.

Jamf Pro improved our organization by becoming our go-to management system and also inventory system. We can put certain devices into smart groups based off of device name, department, etc.  

Once they are in their smart group, they can easily get the proper apps and configurations to customize those apps. It has also improved our organization since we can see when devices have last communicated with Jamf including what its last (public and local) IP address was, and battery status. This helps us locate lost devices as we can check the IP address in our Network Monitoring System and pinpoint where it was last.

The restricted software section and the configuration profile section are quite useful. I use the Restricted Software section to ensure our students cannot have any unwanted apps on their devices, such as a VPN or third-party web browser.  Jamf detects the restricted app, restricts it from running, and deletes it from the device.  

Configuration Profiles are also a valuable part of Jamf because you can set PPPC profiles to configure the settings of apps properly. This means your users will not get asked to configure privacy settings for apps manually.

Jamf could be improved such that, in the icon selection box where you choose the icon to be displayed for a policy in self-service, it could be made to be more easily navigable. 

Currently, you need to scroll through pages and pages of icons (we have many icons that have been uploaded), and it can be tedious. It should be possible to make it so it can be sorted by upload date. 

It should be possible to add a "Force Software Update" button to the Management section of Apple TVs. Currently, it seems like the only way to update Apple TVs remotely is to do so via a smart group mass command.

I've personally used the solution for a year. My organization has been using it since 2019.

Customer service is prompt and responsive to any issues that I have experienced.

Positive

We did not previously use a different solution.

We use Jamf Pro to manage our Apple devices throughout our worldwide locations in both our offices and manufacturing factories. 

We deploy both iOS and macOS devices such as iPhones, iPads, Macs, and Apple TVs. 

Jamf Pro is essential to our IT and InfoSec teams. It is used to deploy applications, update software versions, and offer patch management. We also set restrictions or push custom applications via configuration profiles and policies depending on department and role. 

Jamf Pro inventory updates are also essential for meeting our metrics and security goals & standards.

Jamf Pro has improved our organization by offering a bird's eye view of our Apple devices. We are able to monitor our assets and ensure they are up-to-date, compliant, secure, and being used as intended. 

Jamf Pro does a great job of staying out of the way of the end user while remaining very hands-on for admins at the helm. 

Jamf Pro is very quick in the way it reacts to the device in question. Even for actions that have a large scope, Jamf works very quickly - almost in real-time. 

Thanks to Smart Groups and patch management, a lot of the work being done is via a hands-off approach.

The most valuable aspect of the solution is speed. As opposed to other management solutions we use or have used, Jamf Pro is instant. I can deploy an application, restriction, script, patch update, etc. in real time and monitor the results. Nothing comes close to the ease of use of Jamf Pro. Our non-Apple devices are managed by InTune. When compared side by side to Jamf Pro, it's easy to see why Jamf is so well-loved in the Mac Admins community. Rather than having no ETA, or a window of 15 minutes to 15 hours, you can rely on Jamf to work as expected in a short or instant timeframe.

We use Installomator for patch management. Installomator is a massive curl script that grabs the latest available download for an application and installs silently. We are using Installomator for all applications it currently supports.

For patch management in Jamf, two Smart Groups are required as patch policies cannot be scoped as of now. This is not a major issue, as there is a great workaround by using a wrapped "member of" duplicate Smart Group.  However, being able to avoid two Smart Groups for patch management would be nice.

Jamf Pro has been in our organization for five years.

It is easy to add licenses if need be. We have added many iOS devices over the years quite easily.

We previously used AirWatch. This was before my time at my current organization. I am glad we made the switch to Jamf Pro.

Jamf Pro is worth the cost. You will certainly find the value once you use it every day and try to imagine your role without Jamf.

I have taken meetings with Kandji and tested devices through demos. Jamf Pro is still the preferred MDM for Apple devices in my opinion.

It's used for package deployment, security patching, and zero-day vulnerability patching. It is also used for reporting and provisioning new machines into the enterprise. 

It is primarily in the cloud. Most companies are migrating Jamf to the cloud. They're trying to get rid of their on-prem instances, and Jamf prefers that as well.

It is a great tool. Its ease of use is fantastic. It is very simple, and you don't really have a high learning curve with this.

It is a very powerful tool, and there is so much that you can do with it.

There should be an option for exporting the data for reporting purposes so that we can give that to the higher-ups, such as CIO. We should be able to see bar graphs and charts on different data points. It would be great to have a good reporting tool to look at, for example, data points of how many versions of Adobe Acrobat we have in our environment in a bar graph or pie chart. They don't have anything like that. There is an application called Tableau Reader, which does statistics, and you can put a statistical or analytical aspect in there to extract data and share it on a graph or a pie chart. Such a tool would be great.

I've been using it for over 15 years.

It's very stable. There's no issue that I can see.

It's highly scalable. You can have 10,000 clients.

It's used on a daily basis. We have 700 users on one and 1,500 users on the other. We also have about 200 users on another. There are about 3,000 machines.

They are good. They are very accessible. I would rate them a five out of five.

It was pretty straightforward once you're in the cloud. I see it from both ends. I was the one who could set up Jamf in the cloud for clients, and now, I'm on the other end having them doing it. I can just jump and set it up on my side. It takes about five minutes or less.

In terms of maintenance, if you have a good engineer, you don't really need a lot of support. I've supported over a thousand by myself.

A good ROI is the end-user community in which everything becomes more stable and you can provide a self-service feature where you can put the latest applications available within your enterprise, on something like an internal portal for software distribution, for the end-users to download. This way, you have more user empowerment, and you also have more stability in the enterprise regarding updates and patches. There are also fewer issues. If the end-user has a problem, you can use Jamf Remote to remote in and take care of that issue then and there.

It provides ease of use. The ROI is the end-user experience. Jamf is all about the end-user experience, making sure that they're happy with the product and things of that nature.

I've looked at different solutions. KMG was one, and Fleetsmith was another, which was bought by Apple. There was also Blackberry. So, I have looked at all the other ones, and this tool is the best. It is very simplistic and easy to use without a high learning curve.

You have to make sure you have a good engineer who knows how to use the tool, and you're off to the races.

It is a very powerful tool, and you can do so much with it. Therefore, you'd have to figure out:

• What does success look like?
• What is your end goal?
• What do you want to achieve?
• Why do you want to use Jamf Pro?
• What is your use case?

Once you have an idea of what you really want to do, it's very easy to execute that. Some people flounder when they get a tool like this because they have no idea what they want. The best thing is to keep it simple and then build upon a good, sound foundation of simplicity. That's what I've found out. If you jump into using this tool and want it all at once, you might get a little overwhelmed.

I would rate it a 10 out of 10. As compared to any of the others, it is best-of-breed.

We use Jamf Pro to manage our devices in an education-based environment. We chose Jamf Pro over Jamf School as we needed the extra features it provided. 

All our teaching staff has been issued Apple devices, and we manage these through Jamf. 

All our classrooms have Apple devices to enhance teaching throughout the campus. It's a lot easier to push apps and manage devices through smart groups and overall helps the IT department focus on other challenges around the school.

Managing IT in a schooling environment is challenging at times, yet, with Jamf, we are able to have more control over our staff, students, and admin users.

I have been using Jamf Pro for a few years now, and I'm impressed with its functionality and ease of use. The platform offers great features for managing Apple devices within our organization, from Macs and iPads to iPhones. The interface is straightforward and intuitive, and the support team has been very responsive whenever we needed help.

The ability to automate tasks, deploy software, and configure settings across all our devices has made our IT team more efficient, saving us time and resources. Jamf Pro also provides excellent security features to help us protect our devices and data.

Overall, I highly recommend Jamf Pro for any organization that wants a reliable and comprehensive solution for managing their Apple devices.

We love the smart groups as they allow us to save time. There are many changes to systems at our school, and this has proven to be reliable in keeping up with them. We also love the ability to remotely manage devices by rebooting them.

One feature we love is the zero-touch deployment. There is no need for IT to touch the devices before we hand them over to the users. They are set up to their correct security groups. Users get all the apps they need and have a great customized welcome when setting up their accounts.

Training should be more accessible and cheaper. I completed my Jamf 200, and it was a fantastic experience. More users should be able to experience this to see the power behind Jamf and all the features they provide. Perhaps not for admins but for regular users, training is needed as well so that they can easily know how to manage and navigate through the self-service.

The next Jamf Pro update should include a feature for staff members to update their contact details and departments if needed.

I've used the solution for four years.

We are a small yet busy design studio. We don't have an internal IT department, so I needed a solution to standardize our Mac fleet. Jamf helped me manage our Macs, so I didn't have to install or update all the software manually. 

When the COVID lockdown came, I managed all the Macs from the Jamf dashboard. 

Everyone lives far apart, so being able to deploy updates was important. If someone needed a new computer, I could talk them through the process instead of doing it myself.  

Before Jamf, I manually installed all the applications, updated the operating system, and ran diagnostics. I would go from station to station, which took a long time. I also coordinated with each user to find time for their updates or maintenance. 

Now, with Jamf, almost all of it is managed remotely. I generally don't need to schedule time with the user. I program updates or new installations after hours, which works better for everyone. Now that we are working remotely, those tasks would be challenging. 

Smart computer groups are one of my favorite features. You can create a group based on specific features. If I need to deploy an app to all the laptops, I can use the smart group I created for them instead of choosing each device one at a time. This also removes the possibility of forgetting to include one or more devices. Another feature I like to the ability to create and save a specific search that I need frequently. The customizable inventory page is also helpful, so you can see your inventory at a glance and sort it by a specific column.

Tool tip-type information would be helpful. Sometimes, when creating a configuration profile or policy, I'm unsure about a specific choice. It would be great to have a pop-up with links for more information on a feature. 

It would be great for Jamf to provide templates for commonly used tasks like updating an operating system, packaging commonly used apps like Office 365, or enabling FileVault. 

I envision a standard setup template where you could make simple choices. Since all the hardware is Apple, I don't see why that can't be provided. 

I've used the solution for five years.

The customer service could be improved. That said, the support has always been very helpful and responsive. 

I did not previously use a different service; I did everything by myself.

The initial setup was quite complex. Once the initial setup was completed, I found it difficult to remember the steps. 

We did the implementation in-house with a Jamf engineer. 

If you are new to Jamf, take a course, or hire an expert to teach you how to set everything up. The initial jump start they suggest isn't enough. 

I did not previously evaluate other options. However, we are looking at some now. 

Once you get it going, it's great. Their support is also very good.