Jamf Pro Reviews

We use the solution for internal compliance and inventory management.

Jamf Pro is highly compatible with Mac computers, iPads, and iPhones. It supports various IP configurations and is frequently used with tools like Jira and networks like the Apple Business Network.

Zero-touch deployment is the most valuable feature because many organizations have employees working from home. This feature allows devices to be configured and ready for use without needing physical handling by IT staff, making it important for remote work environments.

Jamf Pro provides inventory management capabilities. While it can gather inventory data for third-party applications, it cannot automatically deploy specific versions to every Mac or device in the inventory.

The solution could also add an Identity Manager feature.

I have been using Jamf Pro as a reseller for three years, and we use V11.2 of the solution.

The Jamf Pro application has had issues with stability, but it is currently performing well. There are instances of server latency. The service kept on loading, and nothing happened on the website.

I rate the solution’s stability an eight out of ten.

Over 20 users are using this solution. It is suitable for enterprise customers. 

I rate the solution’s scalability an eight out of ten.

Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been instances where they take up to two to four hours, or sometimes until the next day, to respond to critical issues. 

Neutral

The initial setup is easy.

The deployment process for Jamf Pro involves several steps, from initial preparation to completion. First, it's crucial to assess the client's specific needs and advantages of the product. Finalizing terms and ensuring compliance with security standards may take a week or two. Once the client accepts the terms, license procurement usually takes a day or two.

After obtaining the license, the installation and training process begins. This includes configuring Jamf Pro according to the client's requirements and providing necessary training. Depending on the complexity of the setup and any additional requirements, such as software upgrades, this phase may take around a week or possibly longer.

Considering the various stages involved, the deployment process can take approximately a month or more to complete.

I rate the initial setup a nine out of ten, where one is difficult and ten is easy.

The product pricing is expensive.

I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.

Jamf Pro offers firewall encryption and Palo Alto integration. The most important feature is the ability for customers to update their applications without manually deploying updates across platforms. Jamf Pro includes App Installers, a feature that automatically updates and deploys applications. This automation is crucial for maintaining up-to-date software. Additionally, Zero-Touch Deployment is significant because it eliminates the need for manual integration, simplifying the setup process. Proactive customer support is also an essential feature.

Many customers rely on third-party applications for various tasks. For instance, they often use Microsoft Defender to protect against external threats. We deploy such applications using Jamf Pro through packages and configuration profiles to efficiently enforce compliance standards across all users remotely.

All documentation available from Jamf Pro is accessible for customers to learn from.

Jamf Pro supports Apple devices. If you intend to use Genesys or upload feature-rich applications, you should use Apple devices.

Unlike many other MDM solutions, it excels in communicating with the App Store. It uses robust communication protocols, including IP and server connections, and leverages Apple services for user management. This high level of connectivity ensures that most devices can communicate with the Jamf server, enhancing the overall user experience. For instance, it integrates with Active Directory, providing a solid solution for organizations leveraging this technology

Overall, I rate the solution an eight out of ten.

I use Jamf Pro primarily for managing Apple devices in our organization, focusing on both shared and one-to-one iPads in classrooms. We utilize it to deploy apps and handle updates, although we faced challenges due to the previous technician's Band-Aid approach, resulting in a majority of iPads running outdated iOS versions.

The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices. This has been crucial when dealing with misplaced iPads or addressing security concerns. Additionally, the app library is a powerful tool, and we are exploring ways to make it more accessible for teachers to select curated apps. The classroom feature stands out, allowing us to push content to iPads and monitor student activities.

There is room for improvement with Jamf Pro, especially regarding updates. After a recent update, all app icons disappeared on iPads, requiring a manual refresh for each device. This affected system apps like Safari and Mail. This isn't the first time such issues occurred and it raised concerns about the update process and communication.

I have been working with Jamf Pro for almost nine years.

I have not had any issues with Jamf Pro's stability.

Jamf Pro is currently managing approximately 1,400 devices for us.

The installation process for iOS updates with Jamf Pro can be challenging. Upgrading from version 12 to 13, 13 to 14, and so on must be done in one go, taking hours and requiring a teacher's oversight to prevent issues. Pushing large updates increases the chance of errors, and iPads need to be at least 50% charged. Breaking updates into smaller chunks would be more practical for our over 800 iPads. Additionally, updating individual devices rather than the whole organization would offer more flexibility.

Jamf's reporting and inventory management features have been crucial in compliance and auditing processes. Particularly, for our school's replacement plan mandated by the law, the ability to easily identify and document every iPad and iPhone in our inventory was crucial. Jamf made the process seamless by allowing us to extract the necessary data, customize it in Excel, and present a comprehensive snapshot for each school. 

For new Jamf users, my advice is to prioritize training, breaking it down into manageable chunks to absorb information effectively. Before purchasing, focus on initial installation, app management, and system configurations. Recognize the importance of proactive technicians to ensure a smooth implementation. Be aware that even free apps may require purchasing within Jamf. Understanding options like one-to-one, shared devices, and Jamf Classroom is crucial. Sales pitches are valuable for tech departments, but communication with end-users (teachers and students) is equally important. Overall, I would rate Jamf Pro as a nine out of ten.

Jamf Pro is an Apple device management solution. This software will allow you to manage and deploy small and extremely large Apple device deployments for any size company. 

Jamf Pro will give you full management control available by Apple for Macs, iPads, and Apple TVs. With this software, you will be able to ensure devices are secure, compliant, and set for your users in any environment. 

Best of all, this can be done remotely and without the need for much user interaction. Without this product, I would not be able to support the over 7,000 apple devices I have spread across 11 different sites. 

I led districts deploying full one-to-one device rollouts of MacBooks and iPads back to the days before there even was a product called a MacBook Air and iPads were still very new. 

I have seen the struggles and rewards of one-to-one deployments and JAMF has been there every step of the way. As the years have gone by and I continued using JAMF, I watched as it grew in popularity and reliability. Through it all, I can honestly say that the company and the product are strong factors in why I have stayed in Mac Administration for as many years as I have. 

The product itself gets better year by year. In the early days, there were some shaky deployment times and bugs, but they have always been quick to patch and offer top-level support for any issues that we faced. Nowadays JAMF is day one support and deployment-ready. 

When managing over 6,000 Apple products across 11 sites that is a must! Users want the latest and greatest from Apple, and JAMF makes sure we can offer that but also keep machines compliant and secure with day one compatibility. Speaking of compliance, JAMF gives us all the tools we need to make sure our devices are locked down and can only be used by the users we assign them to. We also have all the tools needed to keep their data safe and secure. If a device goes missing, we can use the toolset in JAMF to lock, locate and recover the device. 

I honestly cannot say enough positive things about this product and company. The size of deployment I have been able to deploy and refresh yearly would have simply been impossible without JAMF. There may be other MDM solutions out there, however, none of them have the full feature set that JAMF gives me to keep my end-users and machines in a happy state.

JAMF is more than a product though. It’s a family of Mac Admins who love Apple. JAMF is both the company employees and their customers together. We all support each other through the community forum called JAMF Nation. Users can offer tips and support to one another, report bugs or concerns, and simply geek out about Apple administration. 

JAMF employees also join in there and connect in ways I have not seen other companies do. They even have a site called JAMF Heroes that allows employees and customers to connect even more deeply in an almost Facebook kind of fashion while keeping it focused, fun, and professional. Calling support is also a win as I have always gotten top-level support and my issues or concerns are resolved quickly and efficiently.

In closing, JAMF is more than a product or company. It is a family and is simply a must for anyone who has Apple devices in their organization and wants them to be safe and secure.

The ability to lock down devices and ensure data stays with the user is great. 

Also being able to enforce CIS recommendations is a must! Jamf Pro gives you full management control over Apple devices and the services available on them. 

The ability to put a device into a lost mode state that will report locations as it checks in has allowed us to retrieve so many lost devices. 

Finally, the ability to support OS releases on day one has been key to keeping our users up to date and retaining full management over the devices. 

This is a hard one as honestly, I'm happy with the state of the product. There are wish list items so I guess I can go over those. I would love to be able to save a Lost Mode text layout. I use the same message all the time and it would be nice to have a populated message I can save in those fields. That's not a very big deal, to be honest. 

It would be amazing if they would give Apple TV management its own space in Jamf Pro and not just mix it in with devices. This is due to the fact that I manage these devices very differently and have to exclude them from things all the time. Again, this is a very small issue though. 

I have been using The JAMF Pro Software for more than ten years now. 

For me, Jamf Pro has been extremely stable. 

Jamf Pro is extremely scalable for any size needed. 

There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline. 

Positive

The setup is a breeze with the jump start program. A Jamf Pro rep will get you up and going right away. 

Always ask for the best deal they can offer. There is special pricing available for particular businesses. 

Jamf Pro was in place before I started.

Jamf is the best available MDM solution for Apple devices and there is no comparison in the market. 

I have been using Jamf services for years and am happy to say that Jamf welcomes more and more capability to its product line.

There is also zero-day support to all new Apple OS.  

I would recommend Jamf to you if you need solutions for software delivery, hardware and software inventory and its usage, cloud-based services, role-based administration and audit reports, cross-platform support, its ease of use, simplification, automation, integration and patch management. 

We would also take some time to look at additional product cycles around Jamf Pro, including Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management. Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Jamf brings the best MDM solution along with the best end user experience. As a product, it is best in class. I like the product overall, including its services like policy for deployment of apps, scripts, integrations, or configuration profiles which gives you granular control allowing you to make sure the device is compliant with respect to OS hardening standards. 

Jamf Service empowers the users with the self-help capability to install, uninstall, or reinstall an application on their own - along with Quick Link Bookmarks or ebooks and its seamless integration with Mac App Store apps. I see Jamf as a robust product with a high amount of customisation, integration, and automation. It has a very big and ever increasing community which is always there to help you.

Listed below are a few improvements Jamf Pro brings to our organization:

• Improved compliance and risk management
• Improved business process outcomes
• Internal/operational efficiencies
• Innovation
• Improved business process agility
• Improved customer relations/service

Below are a few of the most valuable features which are also key factors as to why we choose Jamf Pro:

• Strong customer focus
• Product functionality and performance
• Strong user community
• Strong consulting partnership
• Strong services expertise
• Product roadmap and future vision
• Breadth of services

IN addition to Jamf Pro, I like Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management whereas Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Every Product line or service has some issue. What is important for me is how soon they can provide a fix as this will reduce the overall impact in my environment. At times we see Product Issues (PI) in Jamf Pro - namely bugs - however, Jamf support is good at fixing the issue, and if they do not have any immediate fix then at least they provide a workaround until we have a fix available from Jamf. 

The patch management needs improvement in Jamf Pro. That said, I can see it in the roadmap.

I have been using Jamf for six-plus years now.

We didn't have any previous MDM solution as robust as Jamf Pro.

Jamf Pro brings in cost-based solutions which are scalable for any small, mid, or large-scale organization.

Yes, We did evaluate Microsoft products, however, Jamf Pro just nailed it.

Below are a few product's capabilities:

• Patching
• Software Distribution
• Inventory and Software Use
• Scalability
• Administration and Usage
• Customization
• Integration
• Cross-Platform Support

We use it so that managing developers for Macs and software developers that need to have freedom but align that need with BAFIN-controlled regulations.

We have had Workspace One previous to the actual MDM Solution for iOS devices in place. It is horrible to set up and to work with in terms of building policies and configurations. 

We chose JAMF as our vendor to get something new and to help with setups. 

Jamf is intuitive. The biggest benefit is the Jamf Nation where all IT Professionals who love to help each other can get together. 

There is no step three, which says everything. We ship the device to the customer and he sets it up easily at home. It was great during Covid and gave the users an easy start. 

Having less effort in onboarding new employees and providing them a great and one-of-a-kind start with their work equipment was useful. Only one person is needed to manage and support about 400 users. We need less people to provide support compared to the quote we have had for our Windows Fleet. We created an in-house macOS Community who are helping each other as well. 

It's lightweight yet the best MDM Solution - with options to expand (Jamf Cloud, Jamf Protect, etc.) 

Jamf Pro works great for us in an on-prem environment. We have full control on the other side when we go for new versions. Of course, this means additional effort to prepare the steps and the updates. The integration with Jamf Protect (test trial version) is as easy as can be. 

Jamf Pro is offering an easy start to work. It offers professionals an endless amount of possibilities to keep users and the company happy.

The dashboard needs to be customizable. The SelfService design should be customizable as well or at least should look like the actual OS. There should be some UX designers to take a look and work on the usability and the picture Jamf is looking like for customers (SelfService Design) and the Admins (Jamf Dashboard).

We'd like to have a map where we can spot where Smart or Static Groups are set as Scope. Scripts should have a check before you can upload them or put them into a policy - to check if there is no endless loop inside or some dangerous code.

I've used the solution for over four years.

There has been no downtime until now in more than four years so far. Only when we were updating the Jamf Versions and patching our Windows Servers did we have to worry about that. 

The scalability is easy. You just put more CPU and RAM into your VMs and you can scale up without touching the whole system.

When you need support, which happens very rarely, you get fast and quick help. 

Positive

We started with Workspace One six years ago for iOS MDM Management.

It was set up as a POC and went into production a month after starting it.

A third party did the setup of Jamf Pro for us.

We use Jamf to deploy our Macs and iPads. We have 700 Macs and 700 iPads that we manage using Jamf. We typically refresh around 200 new devices every year. This is a lot to manage.

We can give a user an iPad still in the box and when they open it, they log into the device using their network credentials and Jamf sets up and configures the device automatically.  For Macs, we have minimal set up prior to deployment. Jamf installs all of our company applications and then we use Jamf to keep the Mac up to date.

Without Jamf, it would be nearly impossible to manage 700 Macs and 700 iPads. With limited staff, we can manage this number of devices with ease. Imagine having to go to 700 devices to do a software or OS update. With Jamf, we don't have to touch each device. We can easily determine software and OS versions on the devices and push updates to the devices as needed. We also offer several macOS and iOS applications in Self Service, which is a repository where users can install company-approved applications with ease.

Quick and easy deployment is beneficial when deploying large numbers of devices. The time that we save in hours for new deployments, redeployments, application upgrades and OS upgrades more than makes up for the cost of the product.

Since my company falls under the scope of PCI, we can easily identify applications and OS versions that need to be updated, and we can push the updates automatically. This ability helps us to remain in compliance so that we can pass our annual PC audits with ease.

The only thing I sometimes struggle with is file management of our packages which resided on the Cloud instance of the file repository. Jamf doesn't make the Cloud file system visible so there are rare occasions where the local repository and Cloud repository get out of sync. This is a minor issue, however. The few times that this has ever caused problems for me, I was able to reach out to Jamf support and during a quick phone call, the tech support team was able to identify my issue and offer a quick solution.  

Our company has been using Jamf for over ten years. I have been the Jamf admin for just over one year.

This solution is very stable.

Jamf is extremely scalable. We have around 1400 total devices under management. Other companies have well over 100,000 devices.

Tech support is top-notch. They are easy to access and extremely knowledgeable and helpful.

Jamf was chosen long before I started with the company.

I believe there was just in-house deployment.

The cost of Jamf is certainly worth the investment.

I was not around during evaluation.

We are a small yet busy design studio. We don't have an internal IT department, so I needed a solution to standardize our Mac fleet. Jamf helped me manage our Macs, so I didn't have to install or update all the software manually. 

When the COVID lockdown came, I managed all the Macs from the Jamf dashboard. 

Everyone lives far apart, so being able to deploy updates was important. If someone needed a new computer, I could talk them through the process instead of doing it myself.  

Before Jamf, I manually installed all the applications, updated the operating system, and ran diagnostics. I would go from station to station, which took a long time. I also coordinated with each user to find time for their updates or maintenance. 

Now, with Jamf, almost all of it is managed remotely. I generally don't need to schedule time with the user. I program updates or new installations after hours, which works better for everyone. Now that we are working remotely, those tasks would be challenging. 

Smart computer groups are one of my favorite features. You can create a group based on specific features. If I need to deploy an app to all the laptops, I can use the smart group I created for them instead of choosing each device one at a time. This also removes the possibility of forgetting to include one or more devices. Another feature I like to the ability to create and save a specific search that I need frequently. The customizable inventory page is also helpful, so you can see your inventory at a glance and sort it by a specific column.

Tool tip-type information would be helpful. Sometimes, when creating a configuration profile or policy, I'm unsure about a specific choice. It would be great to have a pop-up with links for more information on a feature. 

It would be great for Jamf to provide templates for commonly used tasks like updating an operating system, packaging commonly used apps like Office 365, or enabling FileVault. 

I envision a standard setup template where you could make simple choices. Since all the hardware is Apple, I don't see why that can't be provided. 

I've used the solution for five years.

The customer service could be improved. That said, the support has always been very helpful and responsive. 

I did not previously use a different service; I did everything by myself.

The initial setup was quite complex. Once the initial setup was completed, I found it difficult to remember the steps. 

We did the implementation in-house with a Jamf engineer. 

If you are new to Jamf, take a course, or hire an expert to teach you how to set everything up. The initial jump start they suggest isn't enough. 

I did not previously evaluate other options. However, we are looking at some now. 

Once you get it going, it's great. Their support is also very good. 

We use the product in a higher education environment that was completely unmanaged before Jamf. We have 8,000 devices in total that are now being gradually enrolled.

It's allowed us to manage our fleet and patch management. It has secured our devices and connected with our Mac users like never before.

The self-service is invaluable to the user. It's somewhere that the user to go and get institutional resources like software, bookmarks, or IT tools to help them.

Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better. Currently, Jamf allowed for TeamViewer integration, however, TeamViewer is very expensive these days and not worth the money they now charge.

I've been using Jamf since August, and I'm hugely impressed by the level of detail you can configure.   

We previously used Intune, which was not good enough for Macs.

Intune was evaluated as we already had it in use. However, we deemed it not suitable for our Mac estate.