Jamf Pro Reviews

I use this solution for device management, software pushes, basic troubleshooting, OS upgrades, etc. I Use Jamf for just about all of it!

We have about one hundred users that are managed through Jamf, mostly our Marketing and Creative teams. About twenty percent of our organization is on Mac.

Device management is very much better with Jamf! Prior to using this solution, we only used ARD for management. Jamf takes the complication out of all of it. I can easily push scripts to end-users in the background without interrupting their workflow. This is something for which they are grateful.

The most valuable feature of this solution is the Self Service. Being able to place troubleshooting scripts in the hands of end-users has changed the game. Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy. Now, most support cases are issues that cannot be easily resolved.

I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues.

Prior to this solution we used ARD, and we switched because it was complex and tedious.

The cost of this solution is expensive but worth it. For sure, invest in support for the initial setup. Follow articles available to the letter.

We did not evaluate other options before choosing this one.

I manage 1000+ Macs and 200+ iPads from Jamf. I am able to manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. I can also leverage a seamless enrollment for our computers when we onboard new employees within our company. 

I can leverage smart groups and API calls for certain automation workflows that help the overall goal of managing and maintaining our computers. 

We can manage software and application updates, pull reports, and scope out certain policies and configuration profiles to a specific set of computers or mobile devices, all from a single pane of glass. There is seamless enrollment for our computers when we onboard new employees within our company.

The features I find most valuable within Jamf Pro are:

- The dashboard. I can add policies, configuration profiles, patch management, and smart group membership to one single view, and this is very helpful at a glance. 

- The policies. I can deploy scripts and packages easily with policy payloads. This can range from applications to specific policies that I need to deploy to our users.

- The smart groups. Based on certain criteria, I can group computers and mobile devices and leverage that to deploy my payloads to those devices

The areas of the product I would like to see improved are:

- The universal searching with filters. It would be nice to be able to search smart groups and/or filter them. We'd like search packages or be able to categorize them a bit better by leveraging tags. Right now, searching is only on certain pages in Jamf and it is inconsistent. 

- Better reporting. It would be nice if Jamf could build out a reporting pane within Jamf to see better data. This can include patch management, smart group criteria, and so on. This would help when reporting to higher-ups. 

I've been using the solution for more than eight years.

We primarily use the solution for MDM management of over 5500 iOS devices and 300 MacOS devices.

The ease of use and access allows us to manage all of our devices collaboratively.

App deployment and smart groups allow for intuitive distribution of content.

I really hate updating certificates and I would love to see more integration with ASM and ABM.

I've used the solution for seven years.

The solution seems to be stable, especially when using it as a cloud-based solution.

The solution is tremendously scalable.

Jamf customer support is always available and prompt. They are very helpful.

Positive

We have always used Jamf.

The setup was as easy as contacting our Jamf team.

The solution was implemented in-house.

I'm not sure what the ROI is for us at this time.

It is realistic in terms of the setup and costs.

We did not evaluate other options first.

We use this solution for device management.

I am very satisfied with Jamf Pro. It's a good solution.

When we are creating or fetching the features, such as creating extension attributes.

We face issues when we do not have a script and have to write a script, we need to create extension attributes. The hardware details and software details should be by default from Jamf. This needs improvement.

We have been using Jamf Pro for almost five years.

We are not using the latest version. We use version 10.26.1.

Jamf Pro is a stable solution.

It's a scalable product.

Jamf enrolled devices are approximately 1,000, for a project that we have started with recently.

The initial setup was straightforward. We didn't experience any gap there. It was good.

My management is trying to set up VMware Workspace ONE. It will take 10 to 12 months to set up the Workspace ONE in the company. Once it is set up then we can do a comparison and a PoC between both.

I would rate Jamf Pro an eight out of ten.

We have a mixed Windows/Mac environment, and needed a good MDM solution to efficiently handle the Mac side. We use Jamf Pro to image and deploy new systems utilizing DEP and pre-stage enrollment. We also push out policies and configurations to install software and settings for specific users that are role-based. With Jamf Pro, we're able to work fully remote as an IT team, which is something that would have been very difficult prior to its implementation. Luckily we installed the software before Covid!

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

Integration with Apple's DEP program and the ability to image systems quickly and efficiently is one of the best features. I use Jamf Pro to push out remote access tools that allow us to help our users with issues that require more "hands-on" than only MDM can provide, which is nice as well. Setting policies, and blocking software and processes has been useful to keep users safe, along with Self Service to install approved apps and updates for those users. I couldn't imagine operating the way we did before Jamf Pro.

The product is pretty good as-is, but if anything could be improved I would say the UI could perhaps be a bit simpler. A mobile app to complement the web-based version, to perform specific tasks, would be nice to have - a good example of what I mean is the "Pulseway" MDM for Windows, they have a very useful and user-friendly mobile app. I use that mobile app to do simple things like reboot/update user machines, push out policies, etc. Other than all that, a little more person to person training when onboarding, included with the purchase perhaps. 

I have been using Jamp Pro for 10 months.

The stability is very good.

Scalability is great.

Great!

We did not use a different solution.

The setup was a bit complex and had a learning curve to get past.

In-house with support from vendor.

Initial setup will take some time and has a learning curve - allow yourself time to do this, or take some training ahead of time.

We primarily evaluated Jamf, we didn't really look at much else.

Use it!

Deployment and management of classroom iPads.

It provides an easier way to deploy apps to classroom devices. App requests are now made through a form, instead of giving teachers an iTunes gift card, and this has helped teachers be more conscious when reviewing apps, which has been better on the budget. 

Lost mode, remote shutdown, and remote wipe.

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data. 

Very reliable. I haven't had any issues. 

JAMF already offers a wide variety of tools for the IT industry. I work in K-12 and am excited to see what they will offer with the new acquisition of ZuluDesk.  

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

No

The initial setup was foreign as we were new to MDM systems, but support walked us through setup and provided training. 

We directly contacted with a sales rep at JAMF. 

Reduction in manpower needed to manage hundreds of devices for a three-person team.  

For the number of management tools you have available and the ease of deployment, I believe the cost is worth it.

No

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

• We have roughly over 4500 devices between MacBooks and iPads, all managed with Jamf Pro. 
• K12 1:1 with classroom carts in PK classrooms.

Jamf simplified our deployment during our hand out events in the fall. It specializes in Apple devices, which for us was a plus since we didn't have Chromebooks or other non-Apple devices we needed to manage.

The ability to deploy scripts to our managed MacBooks for various purposes has proven to be a very powerful tool that we are still learning how to leverage.

Sometimes the Jamf's cloud-hosted servers feel like they could be a little more powerful.  We've never run into an issue, but some of the things that have been said from other customers we have contact and a good working relationship with or during a couple of support calls with Jamf have just made it seem that the cloud instances can't quite hold up to requirements for larger deployments and more resources need to be allocated to each instance during setup.

Gives us the ability to manage Apple devices remotely. We have users spaced throughout the country.

There is support for Apple updates from day one. Jamf works closely with Apple, so they are ready to support new updates whenever Apple pushes them.

It is also easy to add Macs and other Apple devices.

We now make less on-site visits. Jamf has self-service, where you can upload packages and scripts that anybody using a company owned Apple device can use. Users are less dependent on IT.

The technical support needs improving. Not everyone is a master of Jamf and knows the ins and outs of the software. It would be great to have people who have more than a basic understanding of the software.

I think it would be best if Jamf had support tiers.

It has gotten to a point where I only contact Jamf Support when things are "on fire" and the issue is causing business to stop. With support you never know who you're going to get, or their experience with software. With tiers you could get an understanding of who has the ability to help with more difficult issues.

We have been using the solution for four years.

We did not encounter any issues with stability.

We did not encounter any issues with scalability.

I would rate the technical support at 7/10. They have chat, as well as email support, and it is quick. Not everyone is a master of Jamf, however. You sometimes get tech team members who are still new to the product.

We did not use a previous solution.

We did not evaluate any alternative solutions.

Make sure you choose to run it on a platform that others have experience with. They give you options including a Mac server, a Windows server, and even Linux. However, not everyone is going to know Linux, which can cause problems down the road.