Jamf Pro Reviews

We use Jamf Pro to automate device management.

The solution has good integration with Google and has high performance for our Mac fleet of devices.

Jamf Pro currently is only used on Mac computers and could improve by having compatibility with other operating systems. We have to use other tools to manage our Windows and Android devices. There could be other improvements but I am still exploring and learning more about the features.

I have been using Jamf Pro for a couple of months.

The solution is stable.

Jamf Pro is scalable.

The technical support from Jamf Pro is amazing.

We previously used different solutions.

The installation was complex. 

We used the help from an implementation consultant team and we went through Jamf's 200 and 300 courses. The courses took one week to complete and an additional four weeks to complete the communication process.

The price of this solution is a bit high but it is worth the money for the features. 

There is an annual license for the use of this solution.

My advice to those wanting to implement Jamf Pro is the process to implement the solution takes a while. You have to go through Jamf 200 and 300 courses first to be able to understand the solution.

I rate Jamf Pro a ten out of ten.

Our primary use case is managing our one-to-one iPad environment for our lower school students and maximizing our efficiency.

By utilizing Configuration profiles, we are able to push out all of our apps to our classroom sets of one-to-one iPads. They install without us having to handle the devices, and then auto-update. We can then wipe the iPads all at once at the end of the year, by simply performing the startup procedure, everything will reset for the next school year.

Ultimately, it saves us a lot of time and headaches.

We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time.

We are able to manage each iPad cleanly, and users do not have to handle the maintenance.

The most valuable feature is the Configuration Profiles, for sure! This is what we use to get all of our iPads set up and uniform. We also push out apps to our devices, which does not require any touching of the devices and they auto-update!

Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us. 

We have been using Jamf Pro since 2012.

This product is very stable. Since 2012, it was only down once, and only on our premises.

It works well for small simple setups like ours but is robust enough for the large setups with experts of code behind them.

Tech support is always friendly and ready to help.

While the tech support professionals are great, and happy to help, sometimes it takes a while to get one back on board with your setup since you no longer have a designated contact who "knows you". Additionally, since they need to get to "know you" I have found that I have had to do a lot of convincing to get them to believe that I know what I am talking about and that I have indeed "already tried that."

We tried Mosyle concurrently, but it was a mess.

As far as I have heard, it was straightforward, and the switch to Cloud only took an hour. It was much shorter than the quoted time.

We worked with the vendor and they walked us through the setup. They were great when they walked me through it over video call when we made the switch to Cloud.

While this is hard to quantify, it has allowed us to keep our tech department at two people.

Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic.

To my knowledge, we did not evaluate other options. Rather, we just jumped aboard.

This solution is a ten out of ten. A great friend.

We use this solution to manage over seven thousand iPads, three hundred and fifty Apple TV’s and eighteen hundred computers, with one wonderful system. We push apps out and have control over systems that you otherwise would not have.  During the Covid 19 quarantine, it became invaluable to our school district.  

With so many devices and such a small technical staff to support them, we needed a tool that allows us to minimize tech issues. This tool allows us to push apps to student devices and teacher computers, lock down missing devices, and push an alarm to a misplaced device. All excellent tools to have in your belt for day to day operations.  

The most valuable feature is the ability to manage all devices through Apple's DEP and forcing them into Jamf pre-stage enrollment. This is a crucial step in our device deployment process.

I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.

More than five years.

This is a very stable platform.

It is highly scalable.  

They have awesome tech support.  In fact it is the best I have ever experienced.

Deployment and management of classroom iPads.

It provides an easier way to deploy apps to classroom devices. App requests are now made through a form, instead of giving teachers an iTunes gift card, and this has helped teachers be more conscious when reviewing apps, which has been better on the budget. 

Lost mode, remote shutdown, and remote wipe.

I would like to see a separate reports area where an actual report is compiled and able to be printed. Currently, you have to create a Smart Group and set criteria to compile an exportable list (txt or csv) of devices that match the set criteria. A report function would eliminate having to create a formal report yourself with the exported data. 

Very reliable. I haven't had any issues. 

JAMF already offers a wide variety of tools for the IT industry. I work in K-12 and am excited to see what they will offer with the new acquisition of ZuluDesk.  

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

No

The initial setup was foreign as we were new to MDM systems, but support walked us through setup and provided training. 

We directly contacted with a sales rep at JAMF. 

Reduction in manpower needed to manage hundreds of devices for a three-person team.  

For the number of management tools you have available and the ease of deployment, I believe the cost is worth it.

No

Customer service and support are superb. Support responses are always timely and that is appreciated when needing an immediate solution.

We primarily use the solution for MDM management of over 5500 iOS devices and 300 MacOS devices.

The ease of use and access allows us to manage all of our devices collaboratively.

App deployment and smart groups allow for intuitive distribution of content.

I really hate updating certificates and I would love to see more integration with ASM and ABM.

I've used the solution for seven years.

The solution seems to be stable, especially when using it as a cloud-based solution.

The solution is tremendously scalable.

Jamf customer support is always available and prompt. They are very helpful.

Positive

We have always used Jamf.

The setup was as easy as contacting our Jamf team.

The solution was implemented in-house.

I'm not sure what the ROI is for us at this time.

It is realistic in terms of the setup and costs.

We did not evaluate other options first.

In our company we are managing 5 clients - all using Jamf Pro. Our primary use case is to provision a big number of devices (located around the globe) with applications, network configurations, security settings, VPN configurations, printer setups, operating system patches, etc. Jamf Pro fits our needs in one hundred percent of the cases and helps us satisfy our customers. It’s a leading MDM that has the biggest number of features compared to other solutions (such as Microsoft Intune, Workspace One, or Quest Kace). 

Our organization is not only managing other clients but also is being managed. Jamf Pro helps users in our organization to quickly, easily, and painlessly get applications required to fulfill their work. For example, the first enrollment to our company’s Jamf Pro installs Microsoft Office, Global Protect VPN, and sets the password requirements, assigns the device to the user, helps to get the 1Password license, and more. The user is also presented with a self-service application that contains all sorts of useful stuff.

The most valuable aspects include:

Scripts. Jamf Pro has the best scripts from all of the available MDM solutions. They allow us to deploy complicated scripts to thousands of users. We can use script parameters inside the console which allows us to use one script for different configurations. Also, logs are presented as soon as script is executed.

Extension attributes. This is a great feature that is not available in other MDMs. EAs let us create super custom reports and the possibilities are endless thanks to the fact that EAs can be scripted.

Smart Groups. We can set custom deployments based on every available parameter in macOS.

I am always complaining about the reporting side of things. I love how reporting lets us create custom reports, however, I also feel like it could use some updating. For example, when I need to create a report which has 20 conditions, I cannot simply choose one and then copy it 19 times. I need to search for the condition 20 times, then change the operators, etc. 

In terms of additional features, I would be blown away if Jamf could add a force check-in button. We have a huge on-premises environment and our check-in is set to once per hour. 

I've used the solution for 3.5 years.

I am very satisfied with the stability.

I am super satisfied. We have an environment for around 30,000 Mac devices.

I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.

Positive

We did use Dell Kace. It wasn’t bad, however, Jamf has a lot more features.

It was a simple setup. Jamf has a lot of manuals and the whole Jamf Nation is helpful.

I am always satisfied with Jamf support.

We went straight to Jamf, as we already new it’s capabilities.

Jamf Pro is used to manage our fleet of Apple devices consisting of both macOS & iOS devices. With Jamf, we are able to effortlessly deploy devices, in a consistent manner, with minimal involvement from IT team members.

Jamf has made it achievable for us to easily deploy & manage Apple devices anywhere in the world, without the need for hands-on assistance from IT staff.

All of the features are valuable and there's not really anything that Jamf Pro provides that is not adding value to our business whilst saving us time & effort.

The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time.

We have been using Jamf Pro for eight years.

The solution will be able to continually grow as an organization grows. Initially, we started to use Jamf Pro when we only had about 200 Macs spread globally, and now we are managing 3000+ Apple devices with it.

Previously, we had no Mac management solution, but after researching, we found Jamf Pro to be the perfect fit for our business.

Although money needs to be spent on licensing, that cost is fast recouped in time saved & achieved consistent standards across the business for Apple device deployments.

The cost of any licensing is certainly outweighed by the time saved from manually managing Apple devices.

I use this solution for device management, software pushes, basic troubleshooting, OS upgrades, etc. I Use Jamf for just about all of it!

We have about one hundred users that are managed through Jamf, mostly our Marketing and Creative teams. About twenty percent of our organization is on Mac.

Device management is very much better with Jamf! Prior to using this solution, we only used ARD for management. Jamf takes the complication out of all of it. I can easily push scripts to end-users in the background without interrupting their workflow. This is something for which they are grateful.

The most valuable feature of this solution is the Self Service. Being able to place troubleshooting scripts in the hands of end-users has changed the game. Users love that instead of having to wait for tickets to be resolved, they can open an app and run a specific policy. Now, most support cases are issues that cannot be easily resolved.

I would love for it to be able to be the only management tool of my organization. If it could do ticketing and non-Apple devices then that would be huge. The setup could be made a lot easier, too. Currently, it takes a full day of work to troubleshoot database issues.

Prior to this solution we used ARD, and we switched because it was complex and tedious.

The cost of this solution is expensive but worth it. For sure, invest in support for the initial setup. Follow articles available to the letter.

We did not evaluate other options before choosing this one.