Jamf Pro Reviews

We have been able to successfully manage applications and inventory within our machines.

I'm not exactly sure where it could be improved off the top of my head, but there is room for improvement.

I have been working with Jamf Pro for four years.

The solution is very stable.

I believe that this is a scalable solution.

I was in contact with support a lot in the past and they have been able to offer great assistance.

The initial setup was straightforward.

I use this product to manage Apple devices in the enterprise. From profile configurations to security compliance.

Jamf changed our lives completely from configuration, compliance and management. We needed something like a complete Mac shop to help us manage devices all over the world. With Jamf Pro in the cloud, we are capable of managing these systems and devices with ease.

Zero-touch deployment is a wonderful feature. Being able to assign systems directly from the manufacturer to new employees has been amazing. Plus with a complete self-service portal, our users have the flexibility to install software they need when they need it. Not to mention a number of environmental nuisances that are one-click fixes here.

Pricing needs to be better for smaller businesses who need cloud-based products over on-premise solutions. It’s even hard for some medium and even large businesses to grasp the exceptionally high cost of the service.

Our primary use case for Jamf Pro is managing Apple devices in organizations. We act as resellers and consultants for Jamf Pro, catering to all types of customers ranging from small to enterprise.

Jamf Pro is the industry-leading product in its class for managing Macs. Its ability to facilitate automation in IT workflows, such as zero-touch onboarding, is a significant advantage. The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.

The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations. The solution is also limited to managing only Apple devices, as it cannot manage Windows or Android devices. However, this is a strategic choice rather than a flaw.

I have been using Jamf Pro for 15 years.

Jamf Pro is very stable, with no glitches or latency issues.

Jamf Pro is a fully scalable solution.

The vendor support is excellent. I would rate it at eight out of ten points.

Positive

The initial setup is straightforward at the most basic level yet can become incredibly complex depending on customer requirements.

The pricing structure is one of the cons. However, the licensing model is simple and easy to manage from an MSP perspective. Licenses are annual, and any changes are communicated effectively.

Overall, I would rate Jamf Pro at eight out of ten. 

The room for improvement exists in pricing, onboarding with new customers, and the inability to manage Windows and Android devices, though the latter is intentional.