Jamf Pro Reviews

We use Jamf Pro in a production environment to manage around 200 Apple devices.

Jamf Pro allowed us to effectively manage the employees' devices, reduce support, improve security, but most of all keep a small IT/support team even when our company grew rapidly, and we doubled the number of managed devices.

• Remote management
• Enrollment
• Packages installation. 

These features are valuable because they were the most time consuming before we used an MDM.

Jamf Pro does everything it is supposed to well. The user interface received a huge overhaul with version 10, and there are still some parts that could be improved, but it is still an easy to use yet powerful tool.

We use Jamf Pro to manage our fleet of Macs and iPads. With Jamf, we can now do so much more. Reporting to our management team is critical. We can gather information quickly, and this allows us to make smart decisions.

We used to need more resources to manage our devices. With Jamf Pro, we can now do more with less. It's the ideal situation.

Imaging and management of our devices are invaluable as we used to have a more manual solution. Rather than depending on others, we can keep things simple which allows us to work smarter.

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be.

• Managing Mac enterprise fleet
• Maintaining installed software and security compliance within our organization.

Easier administration and customization for the organizational fleet. Jamf makes it far easier to report on fleet status as well as the ability to manage half my fleet being remote employees.

• Jamf API and reporting
• Jamf integration for other applications as well as automation is fantastic. Highly recommended.

Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched.

We only use Macs and iPhones/iPads. We don't use any PC stuff here.

Makes me able to confidently send out Macs to my user base!

We like the pre-stage enrollments. It allows me to drop ship a Mac or mobile device to a user and not worry about any configuration. 

They need to alphabetize payloads. Also, they need to add service management/managed login payloads for configuration profiles.

Having a tool to do software updates easily on macOS and iOS would be appreciated. 

I've used the solution for five or more years.

The main use case is for device management.

One way the solution has improved the organization is through deployment. Deployment used to be a big hassle, and now it can be done remotely. Even before the goods are given to the customer, it is configured for them. So, when they open, it's ready for them as an enterprise. All the software is there. They just need to switch it on and it's configured automatically. They don't need to configure all security features, software, patches, whatever is there on their system. It can be remotely managed, including security, and everything is a part of it.

One of the key features that I liked the most and a lot of the customer value as well is the geofencing. Geofencing is geographical locations. If the device is on a particular premise, then the policy applies. And when the device is not there, the policy goes away.

As far as what Jamf does for a partner like us, we are happy with it. Single sign-on was something which was not there before. They have it now. The product is quite mature. What we look forward to is for Jamf to go beyond Apple. But I don't think they will go that way, because that is a differentiator for them.

I have been working with the solution for at least five years.

The solution is very stable. We don't have any major issues.

The solution is very scalable. Most of the usage for this software is in education and in healthcare.

Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package the customers wish, they're there.

You need to have Jamf certified people on board for the initial setup. It's much easier once it is applied and managed by the IT team. It's not very difficult for them. 

Deployment takes from 15 minutes to one hour, depending on if the profile is already created. It also depends on connectivity and other things.

We deploy the solution ourselves, and we do have support from the manufacturer as well as Jamf. After that, it takes two people for maintenance of the solution.

The price is on the Jamf website. It's known to everyone. They have a standard pricing model which they follow, and it's global.

For others thinking about trying Jamf, I think seeing is believing. Look at the product and evaluate it first before going for the product. They have a fantastic team and channel partners. Businesses can always approach either Jamf or a local channel partner in their respective country, and they can go for a small POC setup which Jamf will be more than happy to do for them in their respective countries. I'm sure the evaluation, the product demo team is very good, and they should be able to take care of most of the customer concerns and whatever they're looking for.

I would rate the solution an eight out of ten.

We primarily use the solution for managing our iPad Program.

Jamf Pro has provided a major advancement in managing and deploying iPads across our organization. This has also involved the inclusion of DEP Enrollment with Apple Configurator 2.

Some of the most valuable features for us include remote management of all devices, DEP enrollment support allowing devices to be auto added to Apple School Manager and Jamf Pro, and zero-touch deployment allowing us to handout devices to staff and then they can set them up.

The reporting with PowerBI could be improved.

We manage our Macs entirely with this solution and have it tied to our directory. Users, apps, and settings are all managed in this tool. 

We create accounts at first start, with their directory credentials. It encrypts the disk, it reports back stats and installs the most important apps for them. It also saves time with setting up mail, having optional apps in self-service, etc. 

With our setup, it's a complete tool for managing our fleet of Macs and iPhones. It saves time, keeps us secure, and is easy to use.

We have complete control over all of our Macs, which helps us with our security needs. For example, helping us getting our ISO27001 certification. Since you can distribute packages, apps, and scripts you can get this to tie in to basically anything.

We also use it with Jamf Protect, which gives us fantastic insights into how our organization is doing from a compliance perspective without really needing to do any work for it.

We have quite an advanced setup for the Macs, while the setup for iPhones is more basic (since you "only" can utilize the MDM framework). However, that is more than enough.

The PreStage enrollment is everything. To have a zero-touch setup for the Macs and iPhones is more valuable than one can think. Without it, we would probably need to double our IT Staff since we would need hands-on for every device. Now, we can ship computers directly to employees from the vendor and have it set up as our corporate device without lifting a finger. Since this feature also helps us tie into our directory service, we basically just have to create the directory account for the employee and Jamf takes care of the rest.

I wish the inventory would have its own pane without having to do it as a search. Hopefully coming soon!

Sometimes, I would just like to browse our fleet and can feel that the extra step of doing a clean search is a bit unnecessary. With that said, it's not hard to do it the way it is now. Maybe this is just as good of a solution for this and I just need some time to get used to it. The same goes for the user inventory. 

I would also appreciate even more included attributes, and this is probably something you could never get enough of.

We as a company have been using Jamf Pro for a couple of years. I have been using it for the past four months.

It is pretty stable. Sometimes there are very short downtimes, but not often at all.

This product is very scalable. You can have tens of thousands of devices for it.

I've used FileWave, but our company has only used Jamf.

The JumpStart is extremely valuable, even if it's a bit pricy. 

The setup can be as complex as you want.

JumpStart is available at an additional cost.

We did evaluate other options but found that Jamf is the Branch standard. It has a huge knowledge base, which isn't true for any competitor. 

Make sure you are clear with what you want before your JumpStart so that they can help you set up your environment the way you want.

Easy management of Apple devices such as patch management, internal self-service portal & many more.                                                                                                

Using Jamf Pro makes us complaint-free & keeps our devices up to date.

The most valuable feature is the self-service, which lets users install their preferred application instead of installing all applications and filling the machine with junk.

It would be great if we get an email notification when the Mac users install any apps, so IT can be alerted.                                                      

I have been using Jamf Pro for more than two years.

We evaluated other products but for apple devices, Jamf provides complete end-user and IT experiences.

We evaluated AirWatch & Cisco Meraki.