Jamf Pro Reviews

We use Jamf Pro to manage our fleet of Macs and iPads. With Jamf, we can now do so much more. Reporting to our management team is critical. We can gather information quickly, and this allows us to make smart decisions.

We used to need more resources to manage our devices. With Jamf Pro, we can now do more with less. It's the ideal situation.

Imaging and management of our devices are invaluable as we used to have a more manual solution. Rather than depending on others, we can keep things simple which allows us to work smarter.

Patch management is an area that still needs focus and attention. We find a problem with this because as others have reported, other solutions can do more with patch management. But as with any solution, there are other ways around it, and we have our existing solution to work around any shortcomings there might be.

• Managing Mac enterprise fleet
• Maintaining installed software and security compliance within our organization.

Easier administration and customization for the organizational fleet. Jamf makes it far easier to report on fleet status as well as the ability to manage half my fleet being remote employees.

• Jamf API and reporting
• Jamf integration for other applications as well as automation is fantastic. Highly recommended.

Patch management: Software patching has fallen by the wayside for newer versions of Jamf as most users are implementing open source alternatives for keeping installed software patched.

Valuable features with Jamf include asset management and application/patch management. I can set policies to manage devices by many variables OR keep it simple by leveraging DEP to assign new devices the standard apps.

It’s a useful tool for a larger organization to manage its Apple Devices. Jamf has improved the function by putting support to unknown devices. My workplace had bought a lot of iPads outside of DEP without a good method to track them. What happened with Jamf is all of the unknown Apple Devices were put under one solution to help all of us better use these assets. The same thing happened with the computers, because now there was a method to manage them without sacrificing control.

Jamf could improve versioning as in outright blocking OS upgrades OR improving maintaining every application’s update feature. As of now, only some apps, like Flash, have managed updates. The rest will need some clever work to keep updated, or prevent updates. Not everyone is able to adapt a product like Jamf when a feature is missing or not suited to your environment.

I’ve been using it since January, 2016. In that time, Jamf has made several changes along with Apple.

Jamf Pro as a cloud hosted service is pretty stable. The website does not always load smoothly, but I have had no downtime.

Jamf is very scalable. If anything, it may be too scalable for an entry level technician. The ability to deploy to everyone is easy if the admin was careful to restrict abilities.

Previously, there was no solution. I had to do everything by hand.

The initial setup was mind-boggling. However, I had not used DEP or VPP prior to this. Without having completed the CCT first, I was learning far too many things for the first time with very little time to process all of it.

I’m left out of the pricing decisions. As a general rule, I think it pays for itself to let Jamf host the server. If you send your tech to the CCT, then you won't need as much guidance from Jamf.

There was no evaluation. We just bought it and stuck to it.

Absolutely get the CCT and choose a technician that has Apple experience. That way, the skills will complement each other.

We use this solution to manage all of our company devices. We have both iOS and macOS devices internally. We also use it for license management for some of the other tools we use in-house. It's a great way to keep track of all of our licenses and the software we use daily. 

We use zero-touch deployment for all devices, meaning IT is freed up to work on other things. 

Apple’s deployment programs enable zero-touch deployment by automating enrolment and configuration from a central location, all without having to open the box.

The most valuable features of this solution are self-service and patch management. Deployment of software is also a huge benefit to us as a company.

Inventory can be a daunting task, but with Jamf Pro, and its inventory management capabilities, it doesn’t have to be. Collect inventory automatically, organize that information, and even export reports.

The cloud version sometimes gets a little slow and https:// is always required when entering the URL.

There is still no feature for properly patching T2 Security Chip-enabled Macs. Admins must set up custom-built scripts to get around this functionality miss. Apart from that, it's good.

Stability is very good but could be better in terms of speed when hosted. 

It is a cloud solution, so it works great for scaling. 

Prior to using this solution, we used SimpleMDM.

With Jamf Start, everything was easy to set up and roll out to our team. 

We implemented this solution in-house. 

Our ROI was within two years.

With respect to pricing, Jamf Pro is the better bet. 

God, we tried all of them! SimpleMDM was the main one though. 

My primary use case is to manage Apple products.

Jamf Pro allowed us to patch the OS and manage endpoints while collecting log data to help improve operational efficiency.

Self-service portal and simple package creation are the most valuable features. This allowed lower level technicians the ability to create and maintain the software in a centralized location, which also helped reduce ticket creation.

I would like to see more features for application patch management. The list of applications for patch management isn't sufficient.  The Catalog of application is limited and if you want to expand it you must expose your endpoints to 3rd party application sources or build the packages in house.

No issues with stability 

Scales well.  I have used it for 50 users up to 2000 without having to hire additional headcount.

We use it to manage Macs and iOS devices. We also use it to install applications and patch devices. There is also the reporting feature that we use too.

It has made it easy to track and update devices. I love how easy it is to use, and the support is the best in class.

I think the SSH part of Mac OS is the best feature, and also I like the way they have the dashboard, and the console is super clean.

Conditional access for iOS devices is a thing they need to add. It's on the roadmap, and it would be nice to have that now.

The main use case is for device management.

One way the solution has improved the organization is through deployment. Deployment used to be a big hassle, and now it can be done remotely. Even before the goods are given to the customer, it is configured for them. So, when they open, it's ready for them as an enterprise. All the software is there. They just need to switch it on and it's configured automatically. They don't need to configure all security features, software, patches, whatever is there on their system. It can be remotely managed, including security, and everything is a part of it.

One of the key features that I liked the most and a lot of the customer value as well is the geofencing. Geofencing is geographical locations. If the device is on a particular premise, then the policy applies. And when the device is not there, the policy goes away.

As far as what Jamf does for a partner like us, we are happy with it. Single sign-on was something which was not there before. They have it now. The product is quite mature. What we look forward to is for Jamf to go beyond Apple. But I don't think they will go that way, because that is a differentiator for them.

I have been working with the solution for at least five years.

The solution is very stable. We don't have any major issues.

The solution is very scalable. Most of the usage for this software is in education and in healthcare.

Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package the customers wish, they're there.

You need to have Jamf certified people on board for the initial setup. It's much easier once it is applied and managed by the IT team. It's not very difficult for them. 

Deployment takes from 15 minutes to one hour, depending on if the profile is already created. It also depends on connectivity and other things.

We deploy the solution ourselves, and we do have support from the manufacturer as well as Jamf. After that, it takes two people for maintenance of the solution.

The price is on the Jamf website. It's known to everyone. They have a standard pricing model which they follow, and it's global.

For others thinking about trying Jamf, I think seeing is believing. Look at the product and evaluate it first before going for the product. They have a fantastic team and channel partners. Businesses can always approach either Jamf or a local channel partner in their respective country, and they can go for a small POC setup which Jamf will be more than happy to do for them in their respective countries. I'm sure the evaluation, the product demo team is very good, and they should be able to take care of most of the customer concerns and whatever they're looking for.

I would rate the solution an eight out of ten.

We have been able to successfully manage applications and inventory within our machines.

I'm not exactly sure where it could be improved off the top of my head, but there is room for improvement.

I have been working with Jamf Pro for four years.

The solution is very stable.

I believe that this is a scalable solution.

I was in contact with support a lot in the past and they have been able to offer great assistance.

The initial setup was straightforward.