Jamf Pro Reviews

Jamf Pro is used to manage our fleet of Apple devices consisting of both macOS & iOS devices. With Jamf, we are able to effortlessly deploy devices, in a consistent manner, with minimal involvement from IT team members.

Jamf has made it achievable for us to easily deploy & manage Apple devices anywhere in the world, without the need for hands-on assistance from IT staff.

All of the features are valuable and there's not really anything that Jamf Pro provides that is not adding value to our business whilst saving us time & effort.

The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time.

We have been using Jamf Pro for eight years.

The solution will be able to continually grow as an organization grows. Initially, we started to use Jamf Pro when we only had about 200 Macs spread globally, and now we are managing 3000+ Apple devices with it.

Previously, we had no Mac management solution, but after researching, we found Jamf Pro to be the perfect fit for our business.

Although money needs to be spent on licensing, that cost is fast recouped in time saved & achieved consistent standards across the business for Apple device deployments.

The cost of any licensing is certainly outweighed by the time saved from manually managing Apple devices.

We use this solution to manage over seven thousand iPads, three hundred and fifty Apple TV’s and eighteen hundred computers, with one wonderful system. We push apps out and have control over systems that you otherwise would not have.  During the Covid 19 quarantine, it became invaluable to our school district.  

With so many devices and such a small technical staff to support them, we needed a tool that allows us to minimize tech issues. This tool allows us to push apps to student devices and teacher computers, lock down missing devices, and push an alarm to a misplaced device. All excellent tools to have in your belt for day to day operations.  

The most valuable feature is the ability to manage all devices through Apple's DEP and forcing them into Jamf pre-stage enrollment. This is a crucial step in our device deployment process.

I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.

More than five years.

This is a very stable platform.

It is highly scalable.  

They have awesome tech support.  In fact it is the best I have ever experienced.

We use Jamf Pro to manage 1300+ iPads for students and teachers, as well as 100+ MacBooks for teachers and several Apple TVs for classrooms. We push out apps and software, manage updates, and restrict content.

We keep our users working and focused on what they should be doing during school, while giving them freedom to do what they want to do in off-hours, in a safe environment. We get alerts when users violate policies and can take immediate action to disable a device if need be. We can also find lost iPads using Lost Mode.

Things are more automated, so we can be much more hands-off while having greater visibility into what is going on in our environment. We used to have to touch every iPad multiple times per year; with the innovations that Apple has come out with that have been implemented by Jamf, like volume purchasing and device-based app deployment, we can set things up to work automatically. Things that would have taken us weeks in the past now take us mere minutes.

With Jamf reset, we can save time at the end of the school year by having the end-users erase the devices for us. This is a recently-added function and the solution keeps getting better and better.

The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage. Some other MDMs don't offer the full range, but we know if it is possible then we can do it with Jamf. 

There are some features we use, probably not for the intended outcome, but they save us time and effort. We use Lost Mode to lock devices down and call students up to our office when they have violated a policy and we need to search their iPad. Prior to this, when we would call them up they would delete the evidence on the way. Now, we can catch them red-handed.

There are always ways to improve, and Jamf has a great resource called Jamf Nation, which is an online forum where users can report issues, submit feature requests, and vote and discuss issues and solutions. It's all there for Jamf to see.

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done.

Technical support is in need of improvement.

I have used this solution for more than five years, the length of time that I have been in this position. The school district I work for has used it for eight years.

This solution has become more stable over the last year or so. I remember problems a while back, but now it seems like they are fewer and farther between.

Scalability is great. It has allowed us to grow while saving us time.

Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent history. I recommend requesting support through the website and as soon as they reach out, asking to get on a call to explain and show what is going on so there is no confusion and they can get on your page as quickly as possible.

We didn't use an MDM before Jamf.

The setup was complete before I arrived.

In terms of ROI, I think we get a good bang for the buck.

I know that as a school we get a discounted price, which is good because without it we would not be able to afford it. For us, it is necessary to have a good MDM as the demand for technology rises.

We use Jamf Pro to manage Macs used for media production and to keep the production environment consistent.

Jamf Pro has enabled us to move away from legacy imaging workflows and make use of Apple's Device Enrollment Program. This has made new computer deployments more efficient and modernized.

Package deployment and management of configuration profiles is easy and flexible with Jamf Pro and are both crucial to our workflows.

We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature. 

We offer software to users via self-service and push applications out for major security releases when needed. We also use it to block software from running.

Aside from software distribution we also use it for management of security settings and monitoring of systems for security compliance.

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale.

Currently, only a small team manages over 500 Macs with plans for growth over the next two years. In the past, I have managed over 2000 devices with only two administrators. This wouldn't be possible without Jamf Pro.

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention.  

Extension attributes are key for compliance monitoring and overall client health statistics. The ability to get any information from machines via a script is so useful.

Smart groups are important for all of the above and much more; it's so easy to scope items to systems if you know how to create the groups. All of the above are probably the most powerful and useful features of Jamf Pro.

• Patch management is lacking greatly; more options are needed in order for us to consider using it at all.
• An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. 
• I would also say that configuration profile payloads need updating to remove old ones and add new ones.
• I would love to see any update on Jamf admin; it's very much in need.

The primary web application is responsible for syncing data from the configured Apple School Manager instance and Jamf Pro. This includes recurring scheduled syncs, as well as manually initiated syncs performed while logged in to a secondary web application.

This monitor collects information about devices that have been added to Automated Device Enrolment (formerly DEP) portals and assigned to the Jamf Pro MDM server. It is run by the primary web application. Any manually initiated refreshes are performed by the web application the user is logged in to.

For the seventh consecutive year, Jamf delivered day-zero compatibility and feature support for Apple’s fall and spring releases. Since 2012, Jamf has been ready to support customers as they upgrade to the latest version of iOS, macOS, or tvOS the same day they are available from Apple.

Jamf Pro, Jamf’s flagship product, added wholly new functionality like managed software updates and Inventory Preload, the ability to upload mobile device inventory data before devices are enrolled. Jamf Pro also enhanced existing functionality like tvOS management and the groundbreaking Microsoft Intune integration. 

The most valuable features in Jamf Pro are the policies and config profiles, making our life easy to manage many different things in one place.

I believe they should be able to add touch IDs for the admin, which would allow for adding the IT team's fingerprints to the scope and set it up to get into the computers quicker.

It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.

We have been using Jamf Pro for a year and a half.

We did not use another similar solution before this one.

This product is surely worth the cost of implementation.

We did not evaluate other options.

The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads. 

It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates. 

We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users. 

It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.

Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.

It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.

We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.

Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.

The most valuable aspects include:

The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.

Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.

Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

We have been using Jamf Pro since May 2021.

We did use Matrix42 with Empirum. It is no MDM.

We looked into Silverback from Matrix42. They offered bad UI.

In our company we are managing 5 clients - all using Jamf Pro. Our primary use case is to provision a big number of devices (located around the globe) with applications, network configurations, security settings, VPN configurations, printer setups, operating system patches, etc. Jamf Pro fits our needs in one hundred percent of the cases and helps us satisfy our customers. It’s a leading MDM that has the biggest number of features compared to other solutions (such as Microsoft Intune, Workspace One, or Quest Kace). 

Our organization is not only managing other clients but also is being managed. Jamf Pro helps users in our organization to quickly, easily, and painlessly get applications required to fulfill their work. For example, the first enrollment to our company’s Jamf Pro installs Microsoft Office, Global Protect VPN, and sets the password requirements, assigns the device to the user, helps to get the 1Password license, and more. The user is also presented with a self-service application that contains all sorts of useful stuff.

The most valuable aspects include:

Scripts. Jamf Pro has the best scripts from all of the available MDM solutions. They allow us to deploy complicated scripts to thousands of users. We can use script parameters inside the console which allows us to use one script for different configurations. Also, logs are presented as soon as script is executed.

Extension attributes. This is a great feature that is not available in other MDMs. EAs let us create super custom reports and the possibilities are endless thanks to the fact that EAs can be scripted.

Smart Groups. We can set custom deployments based on every available parameter in macOS.

I am always complaining about the reporting side of things. I love how reporting lets us create custom reports, however, I also feel like it could use some updating. For example, when I need to create a report which has 20 conditions, I cannot simply choose one and then copy it 19 times. I need to search for the condition 20 times, then change the operators, etc. 

In terms of additional features, I would be blown away if Jamf could add a force check-in button. We have a huge on-premises environment and our check-in is set to once per hour. 

I've used the solution for 3.5 years.

I am very satisfied with the stability.

I am super satisfied. We have an environment for around 30,000 Mac devices.

I’ve had a couple of cases in the past and everything went fine. Jamf has always helped me.

Positive

We did use Dell Kace. It wasn’t bad, however, Jamf has a lot more features.

It was a simple setup. Jamf has a lot of manuals and the whole Jamf Nation is helpful.

I am always satisfied with Jamf support.

We went straight to Jamf, as we already new it’s capabilities.