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reviewer1167963 - PeerSpot reviewer
Technical Specialist at a retailer with 10,001+ employees
Real User
Dashboard has a clean, polished view and it's more customizable
Pros and Cons
  • "Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like."
  • "I would like to see Jamf add more training tutorials and documentation."

How has it helped my organization?

We're moving from on-prem to cloud. It's a significant improvement because our previous on-prem solution for the Apple Mac we quite frail. But the kits we're using were out of warranty, so we were looking for a cloud solution that's easy to manage and partner up with.

What is most valuable?

For me, the most helpful feature is Jamf's smart groups. I also like the capabilities of the small groups because it gives you a nicer, cleaner, more polished view of your dashboard, and the dashboard is a lot more customizable for an administrator than Workspace ONE. With Workspace ONE, you have to navigate, and it isn't easy to articulate to leadership what it means if you're a non-technical person.

What needs improvement?

I would like to see Jamf add more training tutorials and documentation.

For how long have I used the solution?

Jamf Pro, we just bought our own instance about three months ago, and for the last six months, I've been upskilling myself in that space. I think I'm convincing my colleague to reconsider our setup. At work, we use scanners in Workspace ONE because I know that Apigee also offers quite a bit of technology around that space as well.

Buyer's Guide
Jamf Pro
March 2025
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

Jamf is far more stable than Workspace ONE.

What do I think about the scalability of the solution?

I think Jamf is definitely scalable. 

How are customer service and support?

My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.

How was the initial setup?

Installing Jamf is pretty easy once you understand how DEP works and how to enroll devices. Zero-touch because we were aiming for a zero-touch environment, and it's entirely in the cloud. I'm not an expert in Jamf yet— I'm still learning— but for me, it was a lot easier to understand than Workspace ONE. Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like. Jamf makes it easier to create a roadmap by giving me that view of where we need to be.

What's my experience with pricing, setup cost, and licensing?

Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable.  Apigee was cheaper than Jamf.

Which other solutions did I evaluate?

We were looking to put our Apple environment in Workspace ONE, and it didn't work well. It worked when we tried SCCM, but it wasn't something we were fond of based on who our partners were. So we looked at Parallels as well. 

What other advice do I have?

I would rate Jamf nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1506105 - PeerSpot reviewer
Internal Infrastructure Engineer at Xero
Vendor
Easy and consistent device deployment, good ROI from time saved
Pros and Cons
  • "Jamf has made it achievable for us to easily deploy & manage Apple devices anywhere in the world, without the need for hands-on assistance from IT staff."
  • "The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time."

What is our primary use case?

Jamf Pro is used to manage our fleet of Apple devices consisting of both macOS & iOS devices. With Jamf, we are able to effortlessly deploy devices, in a consistent manner, with minimal involvement from IT team members.

How has it helped my organization?

Jamf has made it achievable for us to easily deploy & manage Apple devices anywhere in the world, without the need for hands-on assistance from IT staff.

What is most valuable?

All of the features are valuable and there's not really anything that Jamf Pro provides that is not adding value to our business whilst saving us time & effort.

What needs improvement?

The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time.

For how long have I used the solution?

We have been using Jamf Pro for eight years.

What do I think about the scalability of the solution?

The solution will be able to continually grow as an organization grows. Initially, we started to use Jamf Pro when we only had about 200 Macs spread globally, and now we are managing 3000+ Apple devices with it.

Which solution did I use previously and why did I switch?

Previously, we had no Mac management solution, but after researching, we found Jamf Pro to be the perfect fit for our business.

What was our ROI?

Although money needs to be spent on licensing, that cost is fast recouped in time saved & achieved consistent standards across the business for Apple device deployments.

What's my experience with pricing, setup cost, and licensing?

The cost of any licensing is certainly outweighed by the time saved from manually managing Apple devices.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Jamf Pro
March 2025
Learn what your peers think about Jamf Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
Real User
Enables us to manage a large number of devices with a small support team
Pros and Cons
  • "The most valuable feature is the ability to manage all devices through Apple's DEP and forcing them into Jamf pre-stage enrollment."
  • "I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile."

What is our primary use case?

We use this solution to manage over seven thousand iPads, three hundred and fifty Apple TV’s and eighteen hundred computers, with one wonderful system. We push apps out and have control over systems that you otherwise would not have.  During the Covid 19 quarantine, it became invaluable to our school district.  

How has it helped my organization?

With so many devices and such a small technical staff to support them, we needed a tool that allows us to minimize tech issues. This tool allows us to push apps to student devices and teacher computers, lock down missing devices, and push an alarm to a misplaced device. All excellent tools to have in your belt for day to day operations.  

What is most valuable?

The most valuable feature is the ability to manage all devices through Apple's DEP and forcing them into Jamf pre-stage enrollment. This is a crucial step in our device deployment process.

What needs improvement?

I wish there was a profile that could be created for configuring Apple software updates on a global basis for our devices, via a configuration profile.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

This is a very stable platform.

What do I think about the scalability of the solution?

It is highly scalable.  

How are customer service and technical support?

They have awesome tech support.  In fact it is the best I have ever experienced.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1278561 - PeerSpot reviewer
District Technology Support Technician at a educational organization with 1-10 employees
Real User
Saves us time, provides better visibility into our environment, and keeps our staff and students focused on their work
Pros and Cons
  • "The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage."
  • "Technical support is in need of improvement."

What is our primary use case?

We use Jamf Pro to manage 1300+ iPads for students and teachers, as well as 100+ MacBooks for teachers and several Apple TVs for classrooms. We push out apps and software, manage updates, and restrict content.

We keep our users working and focused on what they should be doing during school, while giving them freedom to do what they want to do in off-hours, in a safe environment. We get alerts when users violate policies and can take immediate action to disable a device if need be. We can also find lost iPads using Lost Mode.

How has it helped my organization?

Things are more automated, so we can be much more hands-off while having greater visibility into what is going on in our environment. We used to have to touch every iPad multiple times per year; with the innovations that Apple has come out with that have been implemented by Jamf, like volume purchasing and device-based app deployment, we can set things up to work automatically. Things that would have taken us weeks in the past now take us mere minutes.

With Jamf reset, we can save time at the end of the school year by having the end-users erase the devices for us. This is a recently-added function and the solution keeps getting better and better.

What is most valuable?

The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage. Some other MDMs don't offer the full range, but we know if it is possible then we can do it with Jamf. 

There are some features we use, probably not for the intended outcome, but they save us time and effort. We use Lost Mode to lock devices down and call students up to our office when they have violated a policy and we need to search their iPad. Prior to this, when we would call them up they would delete the evidence on the way. Now, we can catch them red-handed.

There are always ways to improve, and Jamf has a great resource called Jamf Nation, which is an online forum where users can report issues, submit feature requests, and vote and discuss issues and solutions. It's all there for Jamf to see.

What needs improvement?

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done.

Technical support is in need of improvement.

For how long have I used the solution?

I have used this solution for more than five years, the length of time that I have been in this position. The school district I work for has used it for eight years.

What do I think about the stability of the solution?

This solution has become more stable over the last year or so. I remember problems a while back, but now it seems like they are fewer and farther between.

What do I think about the scalability of the solution?

Scalability is great. It has allowed us to grow while saving us time.

How are customer service and technical support?

Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent history. I recommend requesting support through the website and as soon as they reach out, asking to get on a call to explain and show what is going on so there is no confusion and they can get on your page as quickly as possible.

Which solution did I use previously and why did I switch?

We didn't use an MDM before Jamf.

How was the initial setup?

The setup was complete before I arrived.

What was our ROI?

In terms of ROI, I think we get a good bang for the buck.

What's my experience with pricing, setup cost, and licensing?

I know that as a school we get a discounted price, which is good because without it we would not be able to afford it. For us, it is necessary to have a good MDM as the demand for technology rises.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Professional at The Church of Jesus Christ of Latter-day Saints
Real User
Has made new computer deployments more efficient and modernized

What is our primary use case?

We use Jamf Pro to manage Macs used for media production and to keep the production environment consistent.

How has it helped my organization?

Jamf Pro has enabled us to move away from legacy imaging workflows and make use of Apple's Device Enrollment Program. This has made new computer deployments more efficient and modernized.

What is most valuable?

Package deployment and management of configuration profiles is easy and flexible with Jamf Pro and are both crucial to our workflows.

What needs improvement?

We would really like to be able to separate managed computers by the role they're used for, but Jamf Pro only has limited functionality for this with the "sites" feature. 

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Desktop Engineer - Mac at a financial services firm with 10,001+ employees
Real User
Self-service feature provides users with the ability to install software and run scripts that typically require administrator intervention

What is our primary use case?

We offer software to users via self-service and push applications out for major security releases when needed. We also use it to block software from running.

Aside from software distribution we also use it for management of security settings and monitoring of systems for security compliance.

How has it helped my organization?

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale.

Currently, only a small team manages over 500 Macs with plans for growth over the next two years. In the past, I have managed over 2000 devices with only two administrators. This wouldn't be possible without Jamf Pro.

What is most valuable?

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention.  

Extension attributes are key for compliance monitoring and overall client health statistics. The ability to get any information from machines via a script is so useful.

Smart groups are important for all of the above and much more; it's so easy to scope items to systems if you know how to create the groups. All of the above are probably the most powerful and useful features of Jamf Pro.

What needs improvement?

  • Patch management is lacking greatly; more options are needed in order for us to consider using it at all.
  • An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. 
  • I would also say that configuration profile payloads need updating to remove old ones and add new ones.
  • I would love to see any update on Jamf admin; it's very much in need.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1504473 - PeerSpot reviewer
Information Communication Technology Technician at Kambala
Real User
Centralized control of policies that makes it easy to manage and use
Pros and Cons
  • "The most valuable features in Jamf Pro are the policies and config profiles, making our life easy to manage many different things in one place."
  • "It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it."

What is our primary use case?

The primary web application is responsible for syncing data from the configured Apple School Manager instance and Jamf Pro. This includes recurring scheduled syncs, as well as manually initiated syncs performed while logged in to a secondary web application.

This monitor collects information about devices that have been added to Automated Device Enrolment (formerly DEP) portals and assigned to the Jamf Pro MDM server. It is run by the primary web application. Any manually initiated refreshes are performed by the web application the user is logged in to.

How has it helped my organization?

For the seventh consecutive year, Jamf delivered day-zero compatibility and feature support for Apple’s fall and spring releases. Since 2012, Jamf has been ready to support customers as they upgrade to the latest version of iOS, macOS, or tvOS the same day they are available from Apple.

Jamf Pro, Jamf’s flagship product, added wholly new functionality like managed software updates and Inventory Preload, the ability to upload mobile device inventory data before devices are enrolled. Jamf Pro also enhanced existing functionality like tvOS management and the groundbreaking Microsoft Intune integration. 

What is most valuable?

The most valuable features in Jamf Pro are the policies and config profiles, making our life easy to manage many different things in one place.

What needs improvement?

I believe they should be able to add touch IDs for the admin, which would allow for adding the IT team's fingerprints to the scope and set it up to get into the computers quicker.

It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.

For how long have I used the solution?

We have been using Jamf Pro for a year and a half.

Which solution did I use previously and why did I switch?

We did not use another similar solution before this one.

What's my experience with pricing, setup cost, and licensing?

This product is surely worth the cost of implementation.

Which other solutions did I evaluate?

We did not evaluate other options.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2086605 - PeerSpot reviewer
Works at PeerSpot
Real User
Helps with compliance, automates management, and assists with authentification
Pros and Cons
  • "Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices."
  • "Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools."

What is our primary use case?

The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads. 

It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates. 

We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users. 

It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.

How has it helped my organization?

Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.

It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.

We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.

Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.

What is most valuable?

The most valuable aspects include:

The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.

Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.

Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.

What needs improvement?

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

For how long have I used the solution?

We have been using Jamf Pro since May 2021.

Which solution did I use previously and why did I switch?

We did use Matrix42 with Empirum. It is no MDM.

Which other solutions did I evaluate?

We looked into Silverback from Matrix42. They offered bad UI.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user