Jamf Pro Reviews

We use Jamf Pro to manage our devices in an education-based environment. We chose Jamf Pro over Jamf School as we needed the extra features it provided. 

All our teaching staff has been issued Apple devices, and we manage these through Jamf. 

All our classrooms have Apple devices to enhance teaching throughout the campus. It's a lot easier to push apps and manage devices through smart groups and overall helps the IT department focus on other challenges around the school.

Managing IT in a schooling environment is challenging at times, yet, with Jamf, we are able to have more control over our staff, students, and admin users.

I have been using Jamf Pro for a few years now, and I'm impressed with its functionality and ease of use. The platform offers great features for managing Apple devices within our organization, from Macs and iPads to iPhones. The interface is straightforward and intuitive, and the support team has been very responsive whenever we needed help.

The ability to automate tasks, deploy software, and configure settings across all our devices has made our IT team more efficient, saving us time and resources. Jamf Pro also provides excellent security features to help us protect our devices and data.

Overall, I highly recommend Jamf Pro for any organization that wants a reliable and comprehensive solution for managing their Apple devices.

We love the smart groups as they allow us to save time. There are many changes to systems at our school, and this has proven to be reliable in keeping up with them. We also love the ability to remotely manage devices by rebooting them.

One feature we love is the zero-touch deployment. There is no need for IT to touch the devices before we hand them over to the users. They are set up to their correct security groups. Users get all the apps they need and have a great customized welcome when setting up their accounts.

Training should be more accessible and cheaper. I completed my Jamf 200, and it was a fantastic experience. More users should be able to experience this to see the power behind Jamf and all the features they provide. Perhaps not for admins but for regular users, training is needed as well so that they can easily know how to manage and navigate through the self-service.

The next Jamf Pro update should include a feature for staff members to update their contact details and departments if needed.

I've used the solution for four years.

My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining.

Jamf Pro has been the best solution in the market to manage Mac fleets for our organization.

This is an advanced solution which is ahead than any other vendor. There are no particular areas for improvement.

We have used this solution for one year.

This is a stable solution. 

We opted for the cloud version of this solution as it is scalable. We are currently supporting 1000 to 1500 devices and we will be scaling this to 6000 Mac devices.

When we have needed assistance, the technical support has been good.

We have previously used open source solutions to manage Mac fleets but they became outdated and support was limited. We did a product evaluation for three or four different products, and found Jamf Pro the best in the market. Previously we were using Puppet and Monkey. 

It was combination of being straightforward and complex. It took some time to set up the environment because we had to migrate the configurations and applications to Jamf. This took three months. 

We had a trusted partner to do this migration, but our team worked with them for three months.

We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount.

Jamf Pro are the trusted partners for Apple. So they are the first one who implement any technical changes that Apple is making. Jamf is the first product to ensure those changes are getting replicated or getting affected and getting implemented actually in their product.

We use Jamf Pro Cloud to manage 500+ Apple iPads, MacBook Airs, and Mac minis across both our campus and distance learning environments with 50+ employees and 300 students.

Jamf Pro facilitates all device provisioning, software deployment, security profiles, and network access. The printer setup is managed by static groups. Device monitoring is simple using smart groups to monitor for device health, battery charge, storage, and OS version, among other options.

Jamf Pro Cloud is simple to use, powerful and it empowers our IT workflow to provide excellence in customer service.

We are a K-12 private Christian school located in Maryland. Due to this, we have several sets of regulations that we are required to be compliant with for child safety when using computers or mobile devices.

When we decided to implement our Apple 1:1 device program, we chose Jamf Pro as our MDM vendor. Starting out on-site as Casper Suite and then migrating to the Cloud as Jamf Pro, Jamf has allowed us to maintain compliance with the Child Online Protection Act and all applicable educational regulations.

This product makes device deployment and software maintenance simple. 

Enrollment profiles allow us to pre-configure devices directly from Apple. We can set up a new Mac or iPad without ever touching the device.

Configuration profiles are assigned by static groups and allow us to manage device software, settings, security, and set up with ease.

Smart groups are triggered on certain data points such as battery charge, device health, OS version, etc., and allow us to monitor device use and user maintenance of the devices.

Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password. 

I would like to see more robust reporting options for data. Right now there are data points you can configure on your login screen to monitor system health, device health, battery charge, OS versions, lost devices, etc., but there are no real reports you can run about device updates, maintenance, user metrics, etc.

I would like to see either a report section or an integration with a new reporting module to allow us to pull real metrics from the system easily. This will facilitate IT's ability to say, hey, budget people, here's why we need this.

We have been using Jamf Pro since 2013.

Jamf Pro Cloud has a 99% uptime.

Jamf Pro Cloud handles our device load without any issue.  We run approximately 250 iPads and 330 assorted Mac computers and laptops. With our combined device count, we're not taxing the system at all. From speaking with Jamf, we'd still be considered a smaller client, so to answer the question, I would recommend that potential clients contact Jamf for exact information, but it appears that they can scale from a small number of devices to several thousand with no issues. 

Jamf Pro was our first MDM.

Our primary use case is automated enrollment for clients. We use Apple Business Manager and leverage it for new computers. For existing computers, I created an automated enrollment process, enlisting machines that can remotely wipe and re-install the OS and bring down the entire suite of applications on enrollment, which is very powerful.

A good use case would be the end-user experience. The end-users are excited and happy that they're able to be more productive because they're able to access approved applications and self-service. They're able to submit tickets to the help desk, in which, if they need an application approved, it'll go through an approval process.

Anything outside of the core application suite, you'd have to get approval. At the same time, they like the aspect of being streamlined like that.

Overall, it's quite helpful and productive.

I found that automated enrollment is very powerful because you can bring standardization to the environment. 

The restrictions are very powerful because you can block new OS releases, so you can vet them to make sure they're not going to break any legacy applications. That's very useful and powerful.

The ability to leverage self-service for a better end-user customer experience. You can categorize it to different aspects of your organization, be it HR, creative department, or legal, whatever you like.

The reporting needs to be improved so that generating them is more user-friendly. The reporting should have more of a graphical interface. For example, if you want to create a report on how many computers have been checked in the past 30 days you can produce it. However, it is not something that you'd like to give to a CIO.

It will export data into a spreadsheet, but executives don't want to look at spreadsheets. Rather, they want to look at bar graphs, charts, and visuals with percentages.

The prices are expensive and should be reduced.

When we paid for training, we could not have all five people training at one time. I thought that if we were paying $18,000 USD then we could have everybody training at once. However, this is not the case and it doesn't make sense to me.

The response time for technical support could be better.

I have been using Jamf since 2009 or 2010, with version 8.6.

Jamf is very stable. They have a 99.9% uptime in the cloud, and I use it on a daily basis. I would say that it's very robust.

This product scales very well. There's a great use case from IBM that shows how they scaled in that environment. They bought 100,000 Macs and it scaled out very well. I've used it myself when I went from zero to over 600 computers in less than six months.

At this point, we're just implementing it with our clients. The Mac footprint is perhaps 500 end-users, total. We're planning to grow the environment and we're going to use Jamf to do it.

I would rate their technical support a nine out of ten. They are good, although the response time could be better.

I have always used Jamf, and start with version 8.6 in 2009 or 2010. At that time, there wasn't really another similar solution.

If you're using a cloud-based deployment then it is straightforward and Jamf will spin that up for you. If you're on-premises then it's a $6,000 USD on-site visit. A technician will come on-site and spin up the on-premises solution for you. An on-premises version is primarily used by federal government agencies, more often than commercial agencies. Commercial agencies usually move to the cloud.

The IT staff, including myself and several other individuals, are the ones who operate Jamf from an administrative perspective.

This is an expensive solution.

The price of a training pass for five people was $18,000 USD.

My advice for anybody who is implementing Jamf is to get the cloud version first and immerse yourself in it. The key is to always look at the admin guide, which can be very helpful. I would also suggest leveraging Google because if you search for Jamf Pro, there are a lot of videos where they show you how to do certain implementations. In summary, I would say that the best thing is to do your research.

I would rate this solution a nine out of ten.

I am the administrator of Jamf Pro in my environment. We use Jamf Pro as an MDM solution for our Apple products. 

We use Jamf Pro to manage Apple Mac computers and Apple iOS devices. Jamf Pro does have the ability to manage tvOS devices as well. 

We have integrated Apple Business Manager into any device that is purchased from an authorized vendor will automatically get enrolled into Jamf Pro upon initial start-up. We then can integrate it into our IDP solution to make sure that our users are authenticating on the devices during enrollment. 

Jamf Pro has allowed us to go from a reactive team to a proactive team. We know that our Apple products are managed safely and securely. 

The integration of our IDP has been crucial as well. During enrollment, a user will be asked for their credentials, then Jamf Pro assigns the device to that user. This makes it easy for an administrator to quickly know who has what devices. It also makes it easy to ensure the right people get the right software when needed. Jamf Pro is awesome. 

Configuration Profiles from Jamf Pro are awesome. They are managed settings coming from the MDM that the user cannot change. We can set configurations on the devices that are permanent until we make changes inside the MDM itself. A great example of a configuration profile that we use includes the FileVault payload. We can enforce encryption on the computers while also escrowing the personal recovery key inside Jamf Pro. If a user ever forgets their FV password, we can provide the key that is escrowed. 

A dark mode would for sure be appreciated. Continuing to include what Apple allows via MDM is key as well. As new features are released, Jamf Pro is right there, making them available to manage through Jamf Pro. Another feature that Jamf Pro is continuing to grow on is App Installers. This is the ability for Jamf Pro to install and keep up-to-date software titles on the computers automatically. No more having to package and upload to Jamf Pro to edit Patch Management policies to keep your users updated, Jamf Pro does the heavy lifting here. 

I have been using Jamf Pro for about eight years. 

We use it to manage all the devices in a bank for South Africa, as well as some African countries.

We're one version behind because they just released the previous version on Saturday. So, we're just waiting for the cloud to be upgraded, and then we'll upgrade. We have an on-prem installation.

The DEP enrollment is quite good. We're planning to migrate to the Jamf cloud this month.

It is good for the management of Apple devices.

We had some issues with its integration with other products, such as Intune. There were some issues with the way you have to register your device into Intune.

In terms of new features, we're quite happy with its existing features. We do use all the new features that come out, and there is nothing specific that we require.

I have been using this solution for more than six years.

The product is fine. We seem to have intermittent network issues, but there is nothing related to the product that we can identify.

It was very easy to scale. We have about 970 odd devices. We have MacBooks and just over 600 iPads.

We have been in touch with them quite often. When we have issues with APIs not working, we just log our calls. We don't have any issues logging calls and getting support. I would rate them a five out of five.

Positive

We have only been using Jamf. We had Casper before Jamf came out.

We also use Intune, but it is only for the registration of the device. We don't manage it via Intune, so it is just for conditional access.

We had the vendor flown in from France to South Africa, but that was many years ago. We had the JumpStart to set up our environment. We were very satisfied with their service.

In terms of maintenance, we have a DR environment, as well as our prod environment. With the number of upgrades that Jamf pushes through, it is quite a mission to get everything upgraded. Hopefully, we will get to the cloud soon, and that infrastructure will not be on us anymore. It would be managed by Jamf.

The only thing that is kicking us a bit is the rand to the dollar exchange rate. It is priced in dollars. Every time the rand goes worse, it just costs more. I would rate it a four out of five in terms of pricing because it is very unpredictable because of the rand to the dollar exchange rate.

There are not really any additional costs. We are looking at other products within Jamf, such as Jamf Connect and possibly Jamf Protect. Our vendor is looking at the business licensing model because at the moment, it is used as a device license, not as a user or business license.

We are very happy with the product. It works well. We're three people looking after it, and it's not that difficult to run and maintain. Some of the things always need to be changed with the new versions of macOS coming out, but otherwise, it is going well.

I would rate it a 10 out of 10. There is no problem, and it is doing well.

We need remote hardware and software management. We are a half on-site half offsite workforce over two office locations. We need to be able to deploy hardware and software catered to each department at a quick pace. Jamf works perfectly for this. 

The ability to script executions of CLI-based solutions is second to none.

We needed an MDM solution that would meet our InfoSec needs on data/hardware/software deployment. We also needed a way to revoke the same data/hardware/software if required.

Jamf filled all of these needs.

The solution allowed software deployment without having to use admin credentials and remote control sessions. Jamf cut the time it takes to deploy a new machine to a new user. We are able to group departments quickly and deploy the correct work environment every time.

Jamf also keeps a store and list of our available software titles that the end-user can choose from if needed. Once they find the title they need they can download and install it on their own without creating a ticket with the IT department. This saves us a lot of time.

The self-service portal and auto-enroll are great.

Self-service has reduced the number of your support tickets incredibly. End users are able to search for and find available and approved software and download and install it themselves. This has saved time for both the end-user and the IT department.

Auto enroll is a fantastic feature integrated into the system. We buy direct from Apple. Once purchased they are entered automatically into our auto-deploy script. It keeps our equipment safe and reduces the time from Box to EU.

An easier way to deploy Full OS upgrades would be a great start. For use to deploy Big Sur we needed a bunch of scripts and two different ways to deploy. Once Monterey came out our script no longer worked. If Jamf could work with Apple to get the App Store deployment of the OS upgrades to work that would be great.

Another feature that would be great would be a way for an App Store Application deployed by self-service to be forced to update to the latest on the App Store. Many apps, especially Office, lag behind and an uninstall and reinstall is required to fix the issue.

They need to scale the self-service header.

I've used the solution for six years.

I have not had one problem using the Jamf Cloud solution.

It scales well.

Support has been great for the few times I had to use them. They offer a very quick response. 

Positive

We did not use a previous solution. We imaged all the machines.

We used a kickstart consultant.

The vendor we used was very capable.

I'm IT. I don't concern myself with ROI. My concern is keeping the company running. Cost is a factor, however, uptime is more important.

The cost is average. The setup is not that bad. We used one of Jamf's quick kickstart consultants to get us going.

I had used Jamf at a previous job so brought it over.

I'd advise potential users to just get it if you manage Apple Devices.

We offer software to users via self-service and push applications out for major security releases when needed. We also use it to block software from running.

Aside from software distribution we also use it for management of security settings and monitoring of systems for security compliance.

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale.

Currently, only a small team manages over 500 Macs with plans for growth over the next two years. In the past, I have managed over 2000 devices with only two administrators. This wouldn't be possible without Jamf Pro.

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention.  

Extension attributes are key for compliance monitoring and overall client health statistics. The ability to get any information from machines via a script is so useful.

Smart groups are important for all of the above and much more; it's so easy to scope items to systems if you know how to create the groups. All of the above are probably the most powerful and useful features of Jamf Pro.

• Patch management is lacking greatly; more options are needed in order for us to consider using it at all.
• An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. 
• I would also say that configuration profile payloads need updating to remove old ones and add new ones.
• I would love to see any update on Jamf admin; it's very much in need.