Jamf Pro Reviews

In India, most enterprise customers who adopt Apple as a platform prefer Jamf Pro as a solution. It offers a wide range of features and user productivity solutions, including Jamf Connect and Jamf Protect. 

Many enterprises use it to manage their Apple fleets, especially those who are premium customers and can afford the price.

Enterprises prefer Jamf as it enhances the user experience, especially during onboarding. For instance, branding and customization features allow organizations to centralize messaging and even play videos with CEO messages on the login window, providing a seamless experience for employees.

One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac. Another is customization and branding, which are crucial in the enterprise space, helping organizations deploy their vision on Apple devices.

Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface is somewhat complex for first-time users, and streamlining it could enhance the overall experience.

I have been working with Jamf Pro for four to five years.

Stability is excellent. I would rate it ten out of ten.

Scalability is also excellent. I would rate it ten out of ten.

Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.

Positive

Many customers already using Intune to manage their Windows infrastructure are open to exploring Mac management using Intune as well.

The setup process is simple. However, having three different products like Jamf Pro, Connect, and Protect can complicate license activation. A centralized activation process would improve the experience.

Many partners sell the solution and move on, offering limited resources for ongoing support, which impacts the activation and deployment experience.

Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.

We have conducted numerous POCs with Intune, which provides a cost-effective alternative bundled with Microsoft's volume licenses.

I recommend Jamf Pro for enterprise customers, but for those already using Intune and looking to evaluate Mac, Intune may be their preferred choice.

I'd rate the solution eight out of ten.

We are a medium-sized company, and our fleet is 95% Macs.

Jamf helps us to manage Macs remotely via an intuitive dashboard.

Managing macOS can get difficult sometimes without the help of an MDM. With Jamf, I have control of the fleet with a few clicks.

Being able to update third-party applications without the need for other external tools is another plus. 

With minor modifications, we were able to have an almost zero-touch deployment. This way, we know that all Macs will always have the same configurations.

We are also working on the self-service app, which has a lot of potential. 

With Jamf, we can create almost a zero-touch deployment which saves a lot of time with flashing the OS, manually installing the apps, and configuring some settings.

This has enabled us to save time for each onboarding/offboarding/laptop change.

I worked in an environment where we had only 10 Macbooks and no MDM, and without Jamf, it was super hard to manage the Macbooks. With self-service, the sky is the limit. You can do whatever you want with it.

There are some out-of-the-box integrations that can help you achieve some results.

Smart Groups with alerts is useful. This will let me have visibility of the environment without having to constantly see what is happening. 

After some tweaks, zero-touch deployment is another valuable thing. We are able to configure the laptop with the security requirements needed, default applications, and so on without touching it. This feels great, especially when you send a brand new sealed Macbook to some user.

Another awesome feature is Patch Management. Until this day, many people don't know that this exists. However, it helps a lot with patching third-party applications.

The solution needs cheaper training. Some companies don't have that much budget to invest in training. 

They need integrations with known/other services out of the box.

Reports for execs could be more colorful/attractive.

The documentation for the API is still confusing.

Until this day, I still don't know what's the best way to securely run your API in an end-user endpoint.

Some documentation could also be updated or created in cases where a large population uses the same environment (like Jamf + Google + Okta) or something like that. 

I've used the solution for two years.

I used Kandji and ManageEngine in previous jobs.

Jamf was already in my current environment, and it just works, so there is nothing to say here.

For what I remember, 30%

We use Jamf for zero-touch deployment and handling our customers' hardware and licenses. We use it for all the things you use device management or enterprise mobility management systems for, but it's not an inventory in our case. We use it mainly for zero-touch deployment with customers who operate worldwide and the headquarters can be in Sweden, England, or Germany, but the users are all over the world. 

Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much.

I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different.

I've been using Jamf Pro for nearly seven years.

The cloud version of Jamf Pro is extremely stable.

Jamf Pro is scalable. We have upwards of 50 customers, one of which has 200,000 users, and it's working, but our largest deployment is about 12,000 users. 

Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects that we will have the answer in one or two days, but sometimes it can take one or two weeks or even a few months. Generally speaking, we get the support we need. 

We've worked with Intune. It's much harder and takes more time to provide the same level of customer experience with Intune that we can offer with Jamf Pro. We can do a lot more scripting for the end-user with Jamf Pro than we can do with Intune, and it takes more time.

For someone who's familiar with device management and designing this type of environment, I wouldn't say it's hard to set up Jamf. It can take anywhere between two days and one month, but that depends on the type and size of the customer. 

We've been in deployment for about 12 years, and we used open-source products initially, but now we need zero-day support for Apple, and the only good product we have found is Jamf. All others have been good for one or two years, but they stop delivering and maybe disappear. 

Jamf is still there after all these years, and they continue to improve the product. With Intune, Microsoft decided not to offer device management for the macOS. Instead, they chose to have Intune integrate with Jamf. 

We use Jamf to manage our school's new 1:1 inventory of devices. Everything is in one place for our OS X and iOS deployments.

We are now starting to integrate with certificates for our new wireless system and it has been wonderful to work with the teams at Jamf. Jamf Pro has helped us to have the best management for all of our devices.

I was a manager of iOS devices in the past, and it was extremely cumbersome to use some of the other software out there. Jamf has made it so that I don't have to worry about anything.

Jamf Pro has streamlined and organized the way we do business. We are able to manage our full fleet of devices and can simply integrate with all of our systems. Jamf has made this a very easy task and has been amazing.

With Jamf, we are able to give specific access to our local admins so that they can manage devices without the help of our more senior admins. We can allow some things and not others. And, we now have a solid idea of where all of our devices are and who has and does not have them.

With our system being for students, one of the most important pieces of Jamf is to make sure that we are supplying a filter for all of them. In Jamf, I am able to see when an application is removed and then push it right back out. We are using Umbrella and if it is deleted by a student then Jamf knows and re-deploys it almost immediately.

Jamf has additional features that are helpful.

There is an easy configuration that we can set in the root of Jamf Pro to manage our Jamf Connect clients. It means that we do not have to get to much more granular, building config profiles that allow the keys right from Jamf Pro.

I would like to see tighter integration with Jamf Protect in the future releases of Jamf Pro. It has been a great system that allows us to know what is happening on all of our OS X Devices.

Jamf as a whole has come a long way and maybe more of an integration between the entire suite of Jamf products would be helpful.

Login info from Jamf Connect in the Jamf dashboard could be helpful but for the most part, we have nothing to complain about with our Jamf system.

I have been using the solution for the last four years and if I had know about it sooner, I would have been using it for much longer.

This system is extremely stable and we have it now hosted in Jamf Cloud. That was a Solid Decision

It is fully scalable and extremely simple. We scaled up from 600 to 1,200 devices over the summer and nothing changed. It was phenomenal.

They have amazing customer support that is very responsive. When we need assistance, it is only a phone call or email away.

We previously tried MaaS360 and a product by Meraki.

I was provided insight into Jamf and the full suite of products, and the ease is far greater.

The initial setup was a little tricky, coming in with zero experience, but the support of Jamf and colleagues was there and we got it to a great place fairly quickly.

We deployed with an in-house team.

This is the best value for a system that I am deeply involved with on a daily basis.

We did not evaluate other options before choosing Jamf.

Being a School district, this is certainly the way to go. Even at the corporate level, the ease of integration with ABM and ASM is amazing and extremely helpful.

We use this program to manage all of our Apple devices in our different locations. We have Zoom rooms set up that use iPads that we configure to stay in single app mode so users are unable to change anything. 

We also use it to manage the kiosk we have set up when we have guests. We have also implemented a BYOD policy where we have users sign up with Jamf and it allows us to push apps from our business to their phones. It's nice. We also make sure they select the "personally-owned" option so we don't accidentally take full control of their device.

It has made our day-to-day job so much easier since implementing Jamf Pro at our company. We have a simple to use one-stop-shop for all our Apple devices. We can manage all our Macbooks and see what apps are installed or even see what macOS version they are on. Then we can remotely force install the newest version of the macOS and either allow the user to upgrade on their own or force it to upgrade then and there. Jamf Pro is great for lost devices as well, they have a "Lost Mode" command that will ping their last known location and even make a noise.

The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. (We also have the ability to manage desktops and AppleTV devices if needed). It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf. 

Another great feature is the ability to set all different kinds of restrictions on the devices. We can block certain settings, the App Store, or even specific apps! We can even do the opposite and only allow selected apps.

It's really hard to figure out anything that needs to be improved in Jamf. They do everything so well and they are constantly updating the system. 

Since we are in the cloud, it just updates automatically and little bugs/glitches are always being fixed. 

Apple does block certain actions from happening or disallows Jamf from making certain changes. This is the only true issue I can see, which is not truly a Jamf issue. I would just hope that one day Apple will allow Jamf to make changes to the screen sharing changes so that way we can fully support remote employees. 

I have been using this solution for almost two years now.

Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a couple of times before closing the ticket due to no responses.

Positive

My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining.

Jamf Pro has been the best solution in the market to manage Mac fleets for our organization.

This is an advanced solution which is ahead than any other vendor. There are no particular areas for improvement.

We have used this solution for one year.

This is a stable solution. 

We opted for the cloud version of this solution as it is scalable. We are currently supporting 1000 to 1500 devices and we will be scaling this to 6000 Mac devices.

When we have needed assistance, the technical support has been good.

We have previously used open source solutions to manage Mac fleets but they became outdated and support was limited. We did a product evaluation for three or four different products, and found Jamf Pro the best in the market. Previously we were using Puppet and Monkey. 

It was combination of being straightforward and complex. It took some time to set up the environment because we had to migrate the configurations and applications to Jamf. This took three months. 

We had a trusted partner to do this migration, but our team worked with them for three months.

We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount.

Jamf Pro are the trusted partners for Apple. So they are the first one who implement any technical changes that Apple is making. Jamf is the first product to ensure those changes are getting replicated or getting affected and getting implemented actually in their product.

We are using Jamf Pro to manage all of our macOS, iOS, iPad OS, and tvOS devices, which totals ~200 devices. 

We have just recently started using Jamf Protect and hoping to start using Jamf Connect. We are a small cybersecurity firm and all of our users are Mac users. We don't have any Windows end-user clients in our environment. Our users don't have admin rights on their systems, so all changes to the systems are being pushed out and managed via the Jamf platform. Jamf Protect is a recent purchase, however, it has been very useful in getting greater insights into the built-in Apple security tools.

Primarily, it has enabled us to manage all of these devices without the need for a large IT staff. We are a small organization and trying to manage these devices without a tool like Jamf would require significantly more staff or we would need to rely on end-users to manage certain things themselves. This has especially been useful as everyone has started remote work. Also, Jamf has made it possible to ensure that all of our endpoints are compliant with our IT and InfoSec policies, which is crucial in our industry.

The managed settings via configuration profiles are fantastic for enforcing certain settings, especially now that you can customize the payloads. 

The patch management has been a killer feature, and it's getting even better now that Jamf is adding so many new feeds.

The self-service is awesome for empowering end-users, especially if you don't allow admin rights (however, the UI still needs a lot of improvement).

The automated enrollment/Apple Business Manager integration has made the device onboarding process so much more efficient than the traditional imaging/manual enrollment process.

The self Service UI needs some real improvement; they recently revamped the app, but I don't know if those changes have been for the better. 

The App Store deployments are incredibly unreliable, however, I think this might be more of an Apple issue than a Jamf issue. 

The patch feeds are quite extensive. I would like to see the ability to create custom patch definitions and host those directly in Jamf Pro.

It's not specific to the product, however, I wish Jamf was more communicative/responsive to the feature requests section of Jamf Nation. They don't need to approve all of the requests, but offering response/feedback/status would be greatly appreciated by the community.

I have been using and managed a Jamf Pro instance for about 15 years.

The product and regular releases have been incredibly stable.

If you are using the cloud service, then it would be extremely scalable. Larger on-prem installs may need to look at clustering servers for load balancing or software package storage.

Generally, the support team is great, however, it's clear that they've been a bit overwhelmed throughout the COVID pandemic.

Implementation was done with the assistance of a Jamf jumpstart; the folks performing the jumpstart were extremely knowledgeable.

I'd advise that new users check out the Jamf Business Plan, which is user-based licensing. It is now available to any existing customers and makes it much more affordable for getting the suite of Jamf products.

The primary use case is to manage everything Apple in our environment. This includes everything from assigning the asset to the user, controlling licensing via the App Store, custom policies, and configurations.

The goal is to ease the burden on our Service Desk, while also enabling the user to be more self-sufficient.

In the past, I have used many MDM solutions and most of the time it came down to poor documentation with them compared to Jamf.  We found the resources provided were more then enough to get us up and running. Plus, the continued support from their staff has been awesome! 

We have found Jamf to be the critical part of everything.

Having the ability to automate our workflows has been great. Also, having the knowledge base of other Mac Admins at our disposal with the Jamf Nation, that's something that very few if any, MDM providers have.

We currently have a zero-touch workflow, where we are able to deploy the full MS Office Suite, complete encryption, and block activation lock, all while the device is being enrolled for the first time.

The user doesn't have to reach out to IT at all during the process, which definitely improves the onboarding experience.

The most valuable feature is Jamf Nation. It contains valuable information, tips, tricks, and resources to go to when you might have issues. Oftentimes, the issue you are facing isn't something new at all. There are always others who have run into it and can provide valuable insight to resolving it. If it is something completely new, you have a plethora of other admins at your disposal who are able to quickly assist you.

Integrated patch management is easy to keep your software up to date on devices

Painless app deployment means that we can simply package and deploy. With some other MDMs, you have to convert to a proprietary file or have to upload multiple files to properly complete the loop.

One of the big areas in need of improvement is automated device naming for computers. You can do this via mobile devices in the pre-stage but not for computers. Having the ability to assign devices to a specific pre-stage enrollment group, and having said group identify all of the systems via a specific prefix/suffix, would benefit us a lot and keep better consistency when it comes to users' machine names.

Improved Patch Management is something that is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, setting it up is a painful process.

I've been using Jamf Pro for the past four years.

Stability-wise, our experience has been very good. There have been instances of downtime, whether it be scheduled or not, but for the most part, everything has been up and running consistently. 

The downtime I'm referring to is either scheduled maintenance (because we are a cloud hosted environment) or there have been server outages with AWS.  Overall though you can quickly pull up details regarding those pieces.

From the perspective of stability with the product on a day to day basis, its stellar.  Being cloud hosted we have been able to consistently add new policies, devices, scripts, running things every 15 minutes on our fleet and never any hiccups.

We use Jamf Pro's hosted services. Scalability has never come up and performance has always been top-notch.  The only slowness is when your internet is lacking.

I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to identify the root cause, and it might take a couple of back and forth encounters, but once that clears up then it's a smooth experience.

Before we implemented Jamf at a previous workplace, we were using AirWatch to manage our mobile devices and binding our Macs to AD using Centrify. We switched to Jamf to improve mobility for our users as well as alleviate account issues with binding.

The initial setup was pretty straightforward, to be honest.

You needed to configure some prerequisites with Apple (ABM, APNS, VPP) but once everything was up and running, the rest was pretty seamless. The hardest part is taking a high-level look at your environment and determining how you want to manage the devices with the various scopes.

We implemented it via Jamf directly.

It is hard to put exact numbers on ROI but it's also hard to even think about the things we are doing now if we take Jamf out of the picture.

It's hard to say with this.

A lot of the resources are great and enable Admins to configure the environment solo for the most part. I would recommend you have at least one of the Admins go through the training course to better enable themselves.

Depending on how much support you require, it might make sense to add that to the licensing agreement. I've seen the difference in the support structures, first hand, and I definitely enjoyed the dedicated support tiers.  

We did a POC for AirWatch (which we had for mobile already), InTune (back then, it was very much in its infancy), and Jamf.