Jamf Pro Reviews

We are a kindergarten to eighth grade school district in Illinois and we have the need to manage our student and teacher devices. We manage a total of 1,600 devices between macOS laptops and Apple iPads. As students move between grade levels and application needs changes. 

In addition, we need to make it easy so our students and teachers don't need to worry about making tech work, but instead can pick up and use devices without needing many tech skills. We also want to make sure multiple users in our organization have the ability to manage devices.

Jamf Pro has allowed us to make sure settings for our devices are easily installed so our end-users don't need to worry about a significant amount of steps for setup. We also use this to send applications to devices as well as the day-to-day usage of devices, we have a significant deployment that occurs every year with mobile devices for new students. We have also been able to use Jamf Pro to begin building a better inventory of our devices, have greater insight into patch management, and making sure our devices are up to date.

The ability to build configuration profiles for devices to send settings to devices and making it easy for our students and teachers to install applications has been the most valuable. 

This has meant that when a teacher has an upcoming project, we can be sure applications that may be needed will be on the devices ahead of time so they can use their instructional time to teach. In addition, creating smart devices and user groups means our environment can be very flexible and make changes to our deployment without a significant amount of additional work. 

We would love to see the ability to have settings apply to mobile devices on a time schedule. This would allow us to plan some tasks ahead of time. For example, we often have testing needs throughout the school year and the ability to do things like set a date to install an app and a date to remove an app would help us schedule upcoming tasks better. The same would go for things like web clips; we often share links with students for accessing content and being able to have this appear/disappear on a date would be helpful.

I have been using Jamf for five years.

It is very stable.

The scalability is very good.

Support has been responsive to our needs.

Positive

MaaS360 - this worked for our smaller deployment of about 100 devices, but as we expanded devices in our organization we needed a more flexible solution.

The initial setup was simple.

We implemented in-house.

It is tough to quantify the value but it has allowed our team to be more efficient.

When evaluating solutions to look at the pricing delta between products rather than the total cost.

We did not evaluate other solutions. 

The primary use case is to manage everything Apple in our environment. This includes everything from assigning the asset to the user, controlling licensing via the App Store, custom policies, and configurations.

The goal is to ease the burden on our Service Desk, while also enabling the user to be more self-sufficient.

In the past, I have used many MDM solutions and most of the time it came down to poor documentation with them compared to Jamf.  We found the resources provided were more then enough to get us up and running. Plus, the continued support from their staff has been awesome! 

We have found Jamf to be the critical part of everything.

Having the ability to automate our workflows has been great. Also, having the knowledge base of other Mac Admins at our disposal with the Jamf Nation, that's something that very few if any, MDM providers have.

We currently have a zero-touch workflow, where we are able to deploy the full MS Office Suite, complete encryption, and block activation lock, all while the device is being enrolled for the first time.

The user doesn't have to reach out to IT at all during the process, which definitely improves the onboarding experience.

The most valuable feature is Jamf Nation. It contains valuable information, tips, tricks, and resources to go to when you might have issues. Oftentimes, the issue you are facing isn't something new at all. There are always others who have run into it and can provide valuable insight to resolving it. If it is something completely new, you have a plethora of other admins at your disposal who are able to quickly assist you.

Integrated patch management is easy to keep your software up to date on devices

Painless app deployment means that we can simply package and deploy. With some other MDMs, you have to convert to a proprietary file or have to upload multiple files to properly complete the loop.

One of the big areas in need of improvement is automated device naming for computers. You can do this via mobile devices in the pre-stage but not for computers. Having the ability to assign devices to a specific pre-stage enrollment group, and having said group identify all of the systems via a specific prefix/suffix, would benefit us a lot and keep better consistency when it comes to users' machine names.

Improved Patch Management is something that is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, setting it up is a painful process.

I've been using Jamf Pro for the past four years.

Stability-wise, our experience has been very good. There have been instances of downtime, whether it be scheduled or not, but for the most part, everything has been up and running consistently. 

The downtime I'm referring to is either scheduled maintenance (because we are a cloud hosted environment) or there have been server outages with AWS.  Overall though you can quickly pull up details regarding those pieces.

From the perspective of stability with the product on a day to day basis, its stellar.  Being cloud hosted we have been able to consistently add new policies, devices, scripts, running things every 15 minutes on our fleet and never any hiccups.

We use Jamf Pro's hosted services. Scalability has never come up and performance has always been top-notch.  The only slowness is when your internet is lacking.

I would say tech support has been great overall. Sometimes, it's a bit tricky to get the point across or even to identify the root cause, and it might take a couple of back and forth encounters, but once that clears up then it's a smooth experience.

Before we implemented Jamf at a previous workplace, we were using AirWatch to manage our mobile devices and binding our Macs to AD using Centrify. We switched to Jamf to improve mobility for our users as well as alleviate account issues with binding.

The initial setup was pretty straightforward, to be honest.

You needed to configure some prerequisites with Apple (ABM, APNS, VPP) but once everything was up and running, the rest was pretty seamless. The hardest part is taking a high-level look at your environment and determining how you want to manage the devices with the various scopes.

We implemented it via Jamf directly.

It is hard to put exact numbers on ROI but it's also hard to even think about the things we are doing now if we take Jamf out of the picture.

It's hard to say with this.

A lot of the resources are great and enable Admins to configure the environment solo for the most part. I would recommend you have at least one of the Admins go through the training course to better enable themselves.

Depending on how much support you require, it might make sense to add that to the licensing agreement. I've seen the difference in the support structures, first hand, and I definitely enjoyed the dedicated support tiers.  

We did a POC for AirWatch (which we had for mobile already), InTune (back then, it was very much in its infancy), and Jamf.

Using this solution has brought order to chaos.

We use Jamf to manage labs and laptops. It was a huge pain bringing in the different Mac computers/setups/software under one roof. No one knows what life was like before automated enrollment (formerly DEP). We currently are on-premises but are strongly moving toward the cloud.

I think the price difference to NOT MANAGE our own servers is small compared to saving me hours of headaches looking for and testing solutions/upgrades. 

Using this solution has brought order to chaos.

The biggest things that Jamf Pro has done are:

1. Support my Tier 1 tech support to quickly help our users
2. Empower our users to help themselves with our Self-Service portal.
3. Save my sanity before I almost decide to change careers. I love what I do but Jamf Pro makes my job 'fun' to do, especially when the need to replicate solutions diminishes because of Self Service!

There are many valuable things in this solution.

The design of the GUI, as compared to other solutions, really makes a difference. There are other software products that we use in-house that I specifically avoid because the interface is not as easy to use, a headache for reporting and frankly, not too good to look at. GUI Design matters to me. 

I would love to see an integrated ticketing system built-in, better reporting templates to help analyze the data (software usage, etc.), and integration with FREE SSL Cert (letsencrypt.org) with auto-renewal.

Wishful thinking on that last one because Jamf recently acquired DigiCert. One can only hope.

I have been using Jamf Pro for more than seven years.

In terms of the company, I think they are going in the right direction so it seems stable. They've been acquiring smaller companies every year adding to the Jamf Pro feature market.

Jamf Pro is definitely scalable. Companies can start out with three computers and go up to ten thousand if needed.

Jamf Support post-setup is reliable.

We did not use another solution prior to this one.

I was considering other solutions many years ago and it was my techs that convinced me on Jamf. After all, if they suggested it, that usually means they will use it. Any complaints usually lead me to say "You wanted it. Let's deal with it or find something better."

I'm still waiting seven years later for a 'better' proposal. ;] 

If you're new to Jamf Pro it may seem complex at first, but that's with anything new and different. Overall, I feel that the initial setup is straightforward.

We had Jamf do the setup. They contracted but I would say that the person they sent was knowledgable, efficient, and supportive.

My ROI is one hundred percent.

The setup is pricey upfront for support and setup. However, I do think it's necessary to get your environment up and running, especially if your techs have not been exposed to Jamf Pro yet.

The prices definitely could be better for smaller companies.

My advice is to get the Training Pass. Train your staff, otherwise, you're wasting your money on any software in general (not being used).  

We are a medium-sized company, and our fleet is 95% Macs.

Jamf helps us to manage Macs remotely via an intuitive dashboard.

Managing macOS can get difficult sometimes without the help of an MDM. With Jamf, I have control of the fleet with a few clicks.

Being able to update third-party applications without the need for other external tools is another plus. 

With minor modifications, we were able to have an almost zero-touch deployment. This way, we know that all Macs will always have the same configurations.

We are also working on the self-service app, which has a lot of potential. 

With Jamf, we can create almost a zero-touch deployment which saves a lot of time with flashing the OS, manually installing the apps, and configuring some settings.

This has enabled us to save time for each onboarding/offboarding/laptop change.

I worked in an environment where we had only 10 Macbooks and no MDM, and without Jamf, it was super hard to manage the Macbooks. With self-service, the sky is the limit. You can do whatever you want with it.

There are some out-of-the-box integrations that can help you achieve some results.

Smart Groups with alerts is useful. This will let me have visibility of the environment without having to constantly see what is happening. 

After some tweaks, zero-touch deployment is another valuable thing. We are able to configure the laptop with the security requirements needed, default applications, and so on without touching it. This feels great, especially when you send a brand new sealed Macbook to some user.

Another awesome feature is Patch Management. Until this day, many people don't know that this exists. However, it helps a lot with patching third-party applications.

The solution needs cheaper training. Some companies don't have that much budget to invest in training. 

They need integrations with known/other services out of the box.

Reports for execs could be more colorful/attractive.

The documentation for the API is still confusing.

Until this day, I still don't know what's the best way to securely run your API in an end-user endpoint.

Some documentation could also be updated or created in cases where a large population uses the same environment (like Jamf + Google + Okta) or something like that. 

I've used the solution for two years.

I used Kandji and ManageEngine in previous jobs.

Jamf was already in my current environment, and it just works, so there is nothing to say here.

For what I remember, 30%

In India, most enterprise customers who adopt Apple as a platform prefer Jamf Pro as a solution. It offers a wide range of features and user productivity solutions, including Jamf Connect and Jamf Protect. 

Many enterprises use it to manage their Apple fleets, especially those who are premium customers and can afford the price.

Enterprises prefer Jamf as it enhances the user experience, especially during onboarding. For instance, branding and customization features allow organizations to centralize messaging and even play videos with CEO messages on the login window, providing a seamless experience for employees.

One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac. Another is customization and branding, which are crucial in the enterprise space, helping organizations deploy their vision on Apple devices.

Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface is somewhat complex for first-time users, and streamlining it could enhance the overall experience.

I have been working with Jamf Pro for four to five years.

Stability is excellent. I would rate it ten out of ten.

Scalability is also excellent. I would rate it ten out of ten.

Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.

Positive

Many customers already using Intune to manage their Windows infrastructure are open to exploring Mac management using Intune as well.

The setup process is simple. However, having three different products like Jamf Pro, Connect, and Protect can complicate license activation. A centralized activation process would improve the experience.

Many partners sell the solution and move on, offering limited resources for ongoing support, which impacts the activation and deployment experience.

Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.

We have conducted numerous POCs with Intune, which provides a cost-effective alternative bundled with Microsoft's volume licenses.

I recommend Jamf Pro for enterprise customers, but for those already using Intune and looking to evaluate Mac, Intune may be their preferred choice.

I'd rate the solution eight out of ten.

We use this program to manage all of our Apple devices in our different locations. We have Zoom rooms set up that use iPads that we configure to stay in single app mode so users are unable to change anything. 

We also use it to manage the kiosk we have set up when we have guests. We have also implemented a BYOD policy where we have users sign up with Jamf and it allows us to push apps from our business to their phones. It's nice. We also make sure they select the "personally-owned" option so we don't accidentally take full control of their device.

It has made our day-to-day job so much easier since implementing Jamf Pro at our company. We have a simple to use one-stop-shop for all our Apple devices. We can manage all our Macbooks and see what apps are installed or even see what macOS version they are on. Then we can remotely force install the newest version of the macOS and either allow the user to upgrade on their own or force it to upgrade then and there. Jamf Pro is great for lost devices as well, they have a "Lost Mode" command that will ping their last known location and even make a noise.

The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. (We also have the ability to manage desktops and AppleTV devices if needed). It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf. 

Another great feature is the ability to set all different kinds of restrictions on the devices. We can block certain settings, the App Store, or even specific apps! We can even do the opposite and only allow selected apps.

It's really hard to figure out anything that needs to be improved in Jamf. They do everything so well and they are constantly updating the system. 

Since we are in the cloud, it just updates automatically and little bugs/glitches are always being fixed. 

Apple does block certain actions from happening or disallows Jamf from making certain changes. This is the only true issue I can see, which is not truly a Jamf issue. I would just hope that one day Apple will allow Jamf to make changes to the screen sharing changes so that way we can fully support remote employees. 

I have been using this solution for almost two years now.

Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a couple of times before closing the ticket due to no responses.

Positive

We manage about 2,300 macs in our enterprise. Most of the devices are used by developers.

Right now, we manage only basics in our mac fleet. Like having a compliant mac, get the VPN Anti Virus, Firewall NoMAD, and other basic software on it. Also, users have the option to get additional software via self-service. So, when a user gets a device from us, it is pretty "vanilla" and they can customize the device themself. 

Additionally, we configure the device for printing and proxy usage.

We are aiming to manage a lot more with Jamf, which is certainly possible. At some point, we also want to make the mac available for all users, not just developers. Jamf will immensely help us with this goal.

Jamf pro gives you the best tool to manage your Apple macOS fleet in your company. Unfortunately, Apple is limiting the way you can manage macs compared to how you manage Windows devices. Therefore you need an elegant strategy to manage your devices. Jamf pro helps you with that. The combination of the Apple MDM commands and the Jamf binary helps you to get the most out of it.

Everything Apple does not enable with MDM commands, you can take care of with scripting and custom policies. With that, your options are almost endless for managing your Apple macOS devices.

I have been using Jamf pro since May 2015 and there is no other vendor who does such great work, helping you succeed with your macOS devices.

If you want to manage macOS devices in your enterprise and want to make it as easy for the user as well as for the administrators, you should use the DEP with Jamf Pro. It makes it very easy to deploy a new Apple Mac to a new user. IT does not need to touch the device even once. You could ship it directly from the vendor and all the user needs is an internet connection and their credentials. At the end of the setup, the user has a fully managed and functional Mac to use within the enterprise.

The integrated patch feature is good but needs some tweaking. As of now, there is no option for the user to defer the installation of a patch. You can either give them the option to install the patch through self-service, which needs an active part of the user to do it, or you can force the installation. However, with the force of the installation, there is potential data loss, because an App that you want to patch needs to be closed for it to work. The information explaining that the app will be closed for patching is almost not noticeable for the user.

Therefore we do no use the integrated patch management technology and build our own logic to work around it.

We have been using Jamf Pro since May 2015.

We use Jamf for zero-touch deployment and handling our customers' hardware and licenses. We use it for all the things you use device management or enterprise mobility management systems for, but it's not an inventory in our case. We use it mainly for zero-touch deployment with customers who operate worldwide and the headquarters can be in Sweden, England, or Germany, but the users are all over the world. 

Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much.

I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different.

I've been using Jamf Pro for nearly seven years.

The cloud version of Jamf Pro is extremely stable.

Jamf Pro is scalable. We have upwards of 50 customers, one of which has 200,000 users, and it's working, but our largest deployment is about 12,000 users. 

Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects that we will have the answer in one or two days, but sometimes it can take one or two weeks or even a few months. Generally speaking, we get the support we need. 

We've worked with Intune. It's much harder and takes more time to provide the same level of customer experience with Intune that we can offer with Jamf Pro. We can do a lot more scripting for the end-user with Jamf Pro than we can do with Intune, and it takes more time.

For someone who's familiar with device management and designing this type of environment, I wouldn't say it's hard to set up Jamf. It can take anywhere between two days and one month, but that depends on the type and size of the customer. 

We've been in deployment for about 12 years, and we used open-source products initially, but now we need zero-day support for Apple, and the only good product we have found is Jamf. All others have been good for one or two years, but they stop delivering and maybe disappear. 

Jamf is still there after all these years, and they continue to improve the product. With Intune, Microsoft decided not to offer device management for the macOS. Instead, they chose to have Intune integrate with Jamf.