Jamf Pro Reviews

We are using Jamf Pro for iOS devices and macOS devices.

This product is very useful in the terms of creating and protecting security norms. Our security norms are very strict and this product is fulfilling all those requirements. For example, in macOS, we don't allow users to enable the root account. We have disabled it. We have disabled it with the help of a script. However, if users enable it, we have the script in place which automatically disables it again. This is the feature which I like most. This is one example of how it has allowed us to gain control within our organization. 

The policies by which we can trigger something based on some action have been very useful. The action and trigger is the main thing for us. We like the kind of repetitive script which we can use there.

With respect to the improvement there, since we are using AirWatch also if I compare both of these products, I would say that we are like an incentive. Sensors are something in the repetitive script. It checks the device if something changes on the device. As soon as something changes on the device, it triggers that thing. Now, this is already available in Jamf however, we find this functionality is more robust in AirWatch as compared to Jamf.

The solution only makes sense if you have a lot of macOS products in your company.

There are some hiccups here and there, however, that is true of any product. 

I've been using the solution for more than two and a half years. 

The solution is stable. We haven't had issues with bugs or glitches. it's reliable and the performance has been good. 

The scalability is great. I would rate it 4.5 out of five. 

We have around 40,000 on the solution currently. Users are varied. It's everyone from the CEO and CIO to CEO normal users, salespersons, marketing persons, et cetera.

We do not plan to increase usage at this time. 

Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members, I've never heard anything beyond sometimes answers getting delayed, however, they always seem eager to help. 

Positive

Earlier, the solution we were using was MobileIron. MobileIron Is almost the same. However, among the two solutions, Jamf is the market leader. That's why we thought we'd go with the Jamf and then try it out.

I would rate the implementation process four out of five in terms of ease of deployment. It's not a new environment. Although it was new enrollment, we moved from MobileIron to Jamf. And the migration was smooth. The implementation was also smooth. 

First, we did the POC. Then, we implemented the same settings, et cetera, whatever we had in the MobileIron. We implemented those things in Jamf. After that, we just moved the users from the pilot phase and started the rollout for the business users.

In terms of the term that handles deployment and maintenance, initially during the implementation, as we have to manage both environments, MobileIron's and the Jamf's, the number of team members were around seven or eight. Now, we have dropped down to four.

While Jamf and Apple did help us a bit, we handled the implementation ourselves in-house without a consultant or integrator. 

I have not seen a direct ROI. 

I cannot speak to the exact costs of the solution. 

We evaluated Intune also. However, Intune at the time was not the market leader. That was around late or mid-2019. At that time, Intune was not very mature as compared to Jamf. We were using AirWatch also. We evaluated AirWatch and Intune along with the Jamf.

I'm not sure which version of the solution we're using.

In my organization, we have lots of Mac devices. I always give the advice to my colleagues or my friends that if you have more Mac devices, then definitely go with Jamf, however, if you're not using Mac devices and you have fewer iOS devices it may not make sense. 

I'd rate the solution nine out of ten. It is a solid product.

Jamf Pro is an Apple device management solution. This software will allow you to manage and deploy small and extremely large Apple device deployments for any size company. 

Jamf Pro will give you full management control available by Apple for Macs, iPads, and Apple TVs. With this software, you will be able to ensure devices are secure, compliant, and set for your users in any environment. 

Best of all, this can be done remotely and without the need for much user interaction. Without this product, I would not be able to support the over 7,000 apple devices I have spread across 11 different sites. 

I led districts deploying full one-to-one device rollouts of MacBooks and iPads back to the days before there even was a product called a MacBook Air and iPads were still very new. 

I have seen the struggles and rewards of one-to-one deployments and JAMF has been there every step of the way. As the years have gone by and I continued using JAMF, I watched as it grew in popularity and reliability. Through it all, I can honestly say that the company and the product are strong factors in why I have stayed in Mac Administration for as many years as I have. 

The product itself gets better year by year. In the early days, there were some shaky deployment times and bugs, but they have always been quick to patch and offer top-level support for any issues that we faced. Nowadays JAMF is day one support and deployment-ready. 

When managing over 6,000 Apple products across 11 sites that is a must! Users want the latest and greatest from Apple, and JAMF makes sure we can offer that but also keep machines compliant and secure with day one compatibility. Speaking of compliance, JAMF gives us all the tools we need to make sure our devices are locked down and can only be used by the users we assign them to. We also have all the tools needed to keep their data safe and secure. If a device goes missing, we can use the toolset in JAMF to lock, locate and recover the device. 

I honestly cannot say enough positive things about this product and company. The size of deployment I have been able to deploy and refresh yearly would have simply been impossible without JAMF. There may be other MDM solutions out there, however, none of them have the full feature set that JAMF gives me to keep my end-users and machines in a happy state.

JAMF is more than a product though. It’s a family of Mac Admins who love Apple. JAMF is both the company employees and their customers together. We all support each other through the community forum called JAMF Nation. Users can offer tips and support to one another, report bugs or concerns, and simply geek out about Apple administration. 

JAMF employees also join in there and connect in ways I have not seen other companies do. They even have a site called JAMF Heroes that allows employees and customers to connect even more deeply in an almost Facebook kind of fashion while keeping it focused, fun, and professional. Calling support is also a win as I have always gotten top-level support and my issues or concerns are resolved quickly and efficiently.

In closing, JAMF is more than a product or company. It is a family and is simply a must for anyone who has Apple devices in their organization and wants them to be safe and secure.

The ability to lock down devices and ensure data stays with the user is great. 

Also being able to enforce CIS recommendations is a must! Jamf Pro gives you full management control over Apple devices and the services available on them. 

The ability to put a device into a lost mode state that will report locations as it checks in has allowed us to retrieve so many lost devices. 

Finally, the ability to support OS releases on day one has been key to keeping our users up to date and retaining full management over the devices. 

This is a hard one as honestly, I'm happy with the state of the product. There are wish list items so I guess I can go over those. I would love to be able to save a Lost Mode text layout. I use the same message all the time and it would be nice to have a populated message I can save in those fields. That's not a very big deal, to be honest. 

It would be amazing if they would give Apple TV management its own space in Jamf Pro and not just mix it in with devices. This is due to the fact that I manage these devices very differently and have to exclude them from things all the time. Again, this is a very small issue though. 

I have been using The JAMF Pro Software for more than ten years now. 

For me, Jamf Pro has been extremely stable. 

Jamf Pro is extremely scalable for any size needed. 

There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline. 

Positive

The setup is a breeze with the jump start program. A Jamf Pro rep will get you up and going right away. 

Always ask for the best deal they can offer. There is special pricing available for particular businesses. 

Jamf Pro was in place before I started.

We use the solution to manage all of our Apple devices. We are a K12 School in New Zealand that have over 3000+ students and 400+ staff that all use and learn from Apple devices.

Being a K-12 School we have over 50+ packages in our Jamf instance that get deployed and managed. It's also important for us, as, being a school, we needed to protect both teachers and students. Jamf offers many security features - one being SSO with Microsoft Azure - which helps students and staff log into all their resources with ease while protecting our staff and students' privacy.

As our number of students grew and grew, staffing also grew, which means more and more devices. Apple has been the vast majority of devices in the school, including BYOD devices. We had to move to a more modern management system that would be easy and gave us future features and protection. Jamf was the solution! We migrated and moved all our packages, software, and scripts from Munki (an open-source local solution) to Jamf and got to work on improving and using the more modern features that both Apple and Jamf offered.

The Automated Device Enrolment is great! It is, by far, the very best feature! After a year of testing and perfecting the Jamf we got it to a point where each device is now zero-touch deployment. It's been saving the IT department so much more time and effort. Our Helpdesk tickets dropped about 40% - making it easier for us to focus on more important tasks.

Another great feature is just being readily available in the cloud. Moving from on-prem to cloud made deployment so much easier. We no longer needed the staff to come into the school just to install Microsoft Office or any updates that piled up.

One feature or improvement that would be awesome is some sort of mobile app from Jamf that can be used to alert admins of custom alerts or even an option when creating or editing a Smart Computer Group or Smart Mobile Group, to select App Notification as well as email notification when the group has changed. For example, over the weekend I'm not checking work emails. However, if a device over the weekend is out of date or needs attention, then the app could notify me and I could action it.              

We've used the solution for six years - since 2016.

We've never had any issues, server loss or down time. Jamf always organized server upgrades after work hours or in the weekends so it didn't affect any devices.

Jamf has come a very long way since I first started using it in 2016 and Apple has a lot to do with that. The Jamf community and Apple community have grown in the past 3 years and there's a reason for that - a lot more businesses are implementing Apple devices. 

Over the past 6 years, I've only had to contact customer support twice and each time I got a resolution! Jamf customer service always keeps me updated and never left me in the dark.

Positive

We used an open-source tool called Munki and we made the switch due to the fact that it started to become unreliable. You couldn't update it off-site and it lacked security (especially unsigned packages).

The initial setup was straightforward as we had everything already prepared. However, it was also complex as there were a few differences between what I was used to and what Jamf is.

We handled the implementation in-house.

I understand Jamf isn't the cheapest solution out there, however, it is by far the best bang for your buck! You get what you pay for, basically. Jamf is always ready whenever Apple makes changes, and, for 6 years straight, there has never been any downtime or server failures.

We did evaluate other options, however, I knew plenty of people in the Mac Admin communities that spoke highly of Jamf Pro.

Jamf is the best available MDM solution for Apple devices and there is no comparison in the market. 

I have been using Jamf services for years and am happy to say that Jamf welcomes more and more capability to its product line.

There is also zero-day support to all new Apple OS.  

I would recommend Jamf to you if you need solutions for software delivery, hardware and software inventory and its usage, cloud-based services, role-based administration and audit reports, cross-platform support, its ease of use, simplification, automation, integration and patch management. 

We would also take some time to look at additional product cycles around Jamf Pro, including Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management. Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Jamf brings the best MDM solution along with the best end user experience. As a product, it is best in class. I like the product overall, including its services like policy for deployment of apps, scripts, integrations, or configuration profiles which gives you granular control allowing you to make sure the device is compliant with respect to OS hardening standards. 

Jamf Service empowers the users with the self-help capability to install, uninstall, or reinstall an application on their own - along with Quick Link Bookmarks or ebooks and its seamless integration with Mac App Store apps. I see Jamf as a robust product with a high amount of customisation, integration, and automation. It has a very big and ever increasing community which is always there to help you.

Listed below are a few improvements Jamf Pro brings to our organization:

• Improved compliance and risk management
• Improved business process outcomes
• Internal/operational efficiencies
• Innovation
• Improved business process agility
• Improved customer relations/service

Below are a few of the most valuable features which are also key factors as to why we choose Jamf Pro:

• Strong customer focus
• Product functionality and performance
• Strong user community
• Strong consulting partnership
• Strong services expertise
• Product roadmap and future vision
• Breadth of services

IN addition to Jamf Pro, I like Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management whereas Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Every Product line or service has some issue. What is important for me is how soon they can provide a fix as this will reduce the overall impact in my environment. At times we see Product Issues (PI) in Jamf Pro - namely bugs - however, Jamf support is good at fixing the issue, and if they do not have any immediate fix then at least they provide a workaround until we have a fix available from Jamf. 

The patch management needs improvement in Jamf Pro. That said, I can see it in the roadmap.

I have been using Jamf for six-plus years now.

We didn't have any previous MDM solution as robust as Jamf Pro.

Jamf Pro brings in cost-based solutions which are scalable for any small, mid, or large-scale organization.

Yes, We did evaluate Microsoft products, however, Jamf Pro just nailed it.

Below are a few product's capabilities:

• Patching
• Software Distribution
• Inventory and Software Use
• Scalability
• Administration and Usage
• Customization
• Integration
• Cross-Platform Support

We are a medium-sized company, and our fleet is 95% Macs.

Jamf helps us to manage Macs remotely via an intuitive dashboard.

Managing macOS can get difficult sometimes without the help of an MDM. With Jamf, I have control of the fleet with a few clicks.

Being able to update third-party applications without the need for other external tools is another plus. 

With minor modifications, we were able to have an almost zero-touch deployment. This way, we know that all Macs will always have the same configurations.

We are also working on the self-service app, which has a lot of potential. 

With Jamf, we can create almost a zero-touch deployment which saves a lot of time with flashing the OS, manually installing the apps, and configuring some settings.

This has enabled us to save time for each onboarding/offboarding/laptop change.

I worked in an environment where we had only 10 Macbooks and no MDM, and without Jamf, it was super hard to manage the Macbooks. With self-service, the sky is the limit. You can do whatever you want with it.

There are some out-of-the-box integrations that can help you achieve some results.

Smart Groups with alerts is useful. This will let me have visibility of the environment without having to constantly see what is happening. 

After some tweaks, zero-touch deployment is another valuable thing. We are able to configure the laptop with the security requirements needed, default applications, and so on without touching it. This feels great, especially when you send a brand new sealed Macbook to some user.

Another awesome feature is Patch Management. Until this day, many people don't know that this exists. However, it helps a lot with patching third-party applications.

The solution needs cheaper training. Some companies don't have that much budget to invest in training. 

They need integrations with known/other services out of the box.

Reports for execs could be more colorful/attractive.

The documentation for the API is still confusing.

Until this day, I still don't know what's the best way to securely run your API in an end-user endpoint.

Some documentation could also be updated or created in cases where a large population uses the same environment (like Jamf + Google + Okta) or something like that. 

I've used the solution for two years.

I used Kandji and ManageEngine in previous jobs.

Jamf was already in my current environment, and it just works, so there is nothing to say here.

For what I remember, 30%

We use the product in a higher education environment that was completely unmanaged before Jamf. We have 8,000 devices in total that are now being gradually enrolled.

It's allowed us to manage our fleet and patch management. It has secured our devices and connected with our Mac users like never before.

The self-service is invaluable to the user. It's somewhere that the user to go and get institutional resources like software, bookmarks, or IT tools to help them.

Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better. Currently, Jamf allowed for TeamViewer integration, however, TeamViewer is very expensive these days and not worth the money they now charge.

I've been using Jamf since August, and I'm hugely impressed by the level of detail you can configure.   

We previously used Intune, which was not good enough for Macs.

Intune was evaluated as we already had it in use. However, we deemed it not suitable for our Mac estate.

We manage a one-to-one hybrid work environment of 800 Macs with Jamf Pro. We can manage OS and Software Updates, Wifi, and security protocols and have deep environment insight to assist remote workers.  

It gives us the flexibility to offer near zero-touch deployment when onboarding employees remotely and allows us to standardize our policies organization-wide. 

Patch management and associated policies help us manage and update our fleet's software.

We need better reporting options. We would like the ability to see all software applications that are inventoried fleet-wide, and deeper integrations for OS updating. 

I have been using this specific instance for just over a year, however, I have used the solution for nearly five years in total.

We use the solution for MacOS device management in an environment of over 2500 devices that are found around the globe.   

It has completely enabled us to have a remote deployment solution for our users across the globe, as well as full management of the devices like we've never had before. It's also given us the power to let the users service their own devices via the Self-Service portal, extremely minimizing the amount of service calls our support teams to get now. 

Its also given us insight into how the devices are used on a day-to-day basis, allowing us to trim our available catalog and tailor the devices we deploy to their actual needs.

The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment. 

Also, the DEP enrollment process is great. Account creation and management of the SSO extensions have made it so the devices no longer require to be AD Bound, giving us the flexibility to have local accounts and really utilize the full extent of MacOS.

Inventory reporting could be better, however, that is already slated to improve with some of the new features Apple has announced in WWDC 2022. 

Managing the devices and getting their details is too much work to accomplish, but by using the API and some externally available and free tools, we've been able to get the data we need whenever we need it in a way that is more presentable to management and upper leadership. With the improvements coming down the road from Apple though, a lot of it will be much more seamless.

I've used the solution for over three years in my current role, however, I've worked inside of the product elsewhere since 2011.