Jamf Pro Reviews

Name: Jamf Pro
Brand: JAMF
Rating: 4.8 (106 reviews)

Vendor: JAMF

4.8 out of 5

106 reviews
97% willing to recommend

2,222 followers

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What is Jamf Pro?

Jamf Pro is a mobile device management software designed to help organizations and businesses automate Apple device handling-related workflows and processes. It features zero-touch deployment that enables users to automatically enroll new Apple devices, and also configure and deploy these devices swiftly and efficiently. It comes with inventory management capabilities, Apple mobile device management features, and an enterprise app store. Jamf Pro also allows users to deploy and access their mobile apps licenses in bulk. When it comes to using the app store, end users don’t need to ask for assistance from helpdesk agents in order to download, install, and update applications.

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Jamf Pro is the #1 ranked solution in top Mobile Device Management (MDM) solutions and #2 ranked solution in top Enterprise Mobility Management (EMM) solutions. PeerSpot users give Jamf Pro an average rating of 9.6 out of 10. Based on the analysis of the 106 most recent Jamf Pro reviews, the overall sentiment is positive, with a sentiment score of 8.0. (The highest in the category). Jamf Pro is most commonly compared to Cisco Meraki Systems Manager (MDM+EMM): Jamf Pro vs Cisco Meraki Systems Manager (MDM+EMM). Jamf Pro is popular among the midsize enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 41% of all views.

Helped 816,406 peers since 2012

Featured reviews

Pete C

Senior Infrastructure Engineer at Blue Cross Blue Shield of Illinois

Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.

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Robert Ojok

Systems Engineer III Apple Devices (JAMF Engineering) at Tesco

Jamf Pro's simplicity makes it stand out. I like the ability to modify it to suit our environment and the fact that, since it's an Apple-dedicated service, the integration is easy. They have a well-defined roadmap that fits into Apple's roadmap. As soon as Apple releases new software, Jamf is ready to go. I also like Jamf Pro's capability to provide us with the zero-touch deployment of mobile devices.

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reviewer2157045

Senior Support Specialist / Jamf Admin at a university with 1,001-5,000 employees

We would like to have some of the extension attributes configured so that those extension attributes can be part of the core structure. They can make some of the extension attributes the actual attributes. They shouldn't be like add-ons. It's a great product. It would be great if the training was a little less expensive, or they could break it up into less expensive modules so that it's easier for people to get through. When they're between $2,000 to $2,500 for each course, depending on if you are an educational institute or not, it's hard for somebody if they're paying it out of their own pocket. I know that not everyone pays for it on their own, and they try to get it from their employer, but it's a big investment even for employers. It makes it harder for some people to get their necessary training. They can either make it a little less expensive or break it up into smaller modules so that people could go along, and it'll be easier for them to afford. If they break it up in half, it would be a thousand dollars or a little bit less. That would be a little easier for people to manage if they had to do it on their own or for an employer to commit to putting somebody in a class. You also wouldn't take as much time off from work because it could be done in two or three days versus four days. I still like the environment or the way they're doing it, but I'm just trying to think of things that would help people.

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Jamf Pro mindshare

Product category:

As of November 2024, the mindshare of Jamf Pro in the Mobile Device Management (MDM) category stands at 27.4%, up from 17.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Mobile Device Management (MDM)

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Self Service, inventory management, zero-touch deployment, and Smart Groups stand out. Automated software deployment, configuration profiles, patch management, and the ability to enforce restrictions are key features. Integration with Apple services, ease of deployment for remote users, and dynamic reporting also add value. Users appreciate time savings, improved end-user experience, and extensive customization options for managing Apple devices. Jamf Nation provides valuable community support and resources.

"One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac."
"Jamf Pro is primarily a device management solution designed to manage and configure devices."
"Zero-touch deployment is the most valuable feature because many organizations have employees working from home. This feature allows devices to be configured and ready for use without needing physical handling by IT staff, making it important for remote work environments."

Room for Improvement

Jamf Pro needs easier setup, modern UI, enhanced patch management, and better integration with non-Apple devices. Reporting tools require more graphical interfaces and customization. The cloud version has performance issues. Users desire remote functionalities, ticketing systems, and improved Self Service integration. Customer service and training should be more accessible. More advanced automation and integration with other systems are needed. Better response from technical support is crucial. Enhanced device inventory management and customizable dashboards are important.

"Jamf Pro should be standardized into one MDM product to make it more affordable and accessible."
"Sometimes, the server gets slow. The dashboard is only getting loaded."
"There is room for improvement with Jamf Pro, especially regarding updates."

ROI

Jamf Pro has been a significant timesaver for users, allowing for leverage and control of built-in Apple services, saving money on third-party software. ROI is achieved within two years, with many noting it is greatly in their favor. Time saved and not needing overtime alone have recouped costs. Superior patient care and user experiences are improved, and consistent standards across businesses for Apple device deployments have been achieved. Tech departments remain small yet efficient.

Pricing

Jamf Pro is known for its high upfront cost but offers significant ROI. Investing in support and training during initial setup is essential. Licensing costs are scalable, but smaller companies and educational customers may find it expensive. Opting for multi-year contracts can yield discounts. Although there are additional costs for tools like Jamf Connect, Jamf Pro's value becomes evident post-implementation. The flexibility and reliability provided justify the higher price point for many enterprises.

"Jamf Pro is on the expensive side and could be slightly cheaper."
"It seems fair. It could be a little bit less, but you have to pay for a product. You can't get something for free. You get what you pay for, so if you put in a little bit of money, you're going to get a good quality product."
"We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount."

Popular Use Cases

Organizations use Jamf Pro for managing Apple devices, including Macs, iPads, and iPhones. They deploy apps, configure software, set security policies, manage licenses, and update operating systems across multiple locations and remote workers. It supports device enrollment, compliance, and both educational and enterprise environments. IT teams utilize features like zero-touch deployment, self-service portals, and automated enrollment to manage thousands of devices, ensuring security, compliance, and ease of use.

Service and Support

Jamf Pro support is generally praised for being knowledgeable, responsive, and helpful. Some users note that response times can vary, and designated support contacts are not always available. Many users appreciate the 24/7 availability and multiple contact options. A few mention that support could be more responsive during peak times or with complex issues. Despite minor complaints, most users find the support experience satisfactory and invaluable for their needs.

Deployment

Initial setup of Jamf Pro is predominantly straightforward, often aided by the JumpStart program. Users appreciate its simplicity, especially with cloud-based deployments. Those with prior experience in device management find it approachable. Training sessions are considered highly beneficial. While some complex tasks are noted, they stem mostly from specific organizational requirements. The process is smoother with proper preparation, and the setup duration varies based on deployment scale. Many highlight the ease once initial configuration is complete.

Scalability

Jamf Pro is praised for its scalability, capable of handling both small setups and massive deployments. Users report it manages thousands of devices efficiently, with some organizations scaling from hundreds to tens of thousands without issues. Its cloud-based infrastructure contributes to seamless scaling. Many users appreciate its ability to handle large numbers of devices effortlessly, proving its suitability for diverse business needs.

Stability

The stability of Jamf Pro is highly regarded, with users frequently noting its reliability. Cloud-hosting is especially praised for maintaining consistent uptime. On-premises stability also gets commendation but depends on local infrastructure. Minor issues like occasional bugs or brief downtimes are quickly addressed. Some mention past issues but acknowledge recent improvements. The integration with Jamf Cloud and regular updates contribute to positive feedback. Multiple organizations emphasize the ease of management and minimal disruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Jamf Pro Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

41%

Computer Software Company

Financial Services Firm

University

Manufacturing Company

Government

Healthcare Company

Retailer

Insurance Company

Comms Service Provider

Non Profit

Energy/Utilities Company

Construction Company

Real Estate/Law Firm

Media Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Hospitality Company

Transportation Company

Performing Arts

Legal Firm

Outsourcing Company

Pharma/Biotech Company

Compare Jamf Pro with alternative products

Learn more about Jamf Pro

Jamf Pro Features

Jamf Pro has many valuable key features. Some of the most useful ones include:

Zero-touch deployment
Management of Apple devices
Security for app devices
App Store for self-service enterprise
Smart targeting
Reports of inventory
Smart Groups
Preconfiguration of apps
App distribution
Mac imaging
Upgrades to app and OS
Management of IT inventory
Device enrollment (user initiated)
Purchasing & license management

Jamf Pro Benefits
There are many benefits to implementing Jamf Pro. Some of the biggest advantages the solution offers include:

Deployment: Fully-customizable onboarding experience. Provision the perfect Mac, iPhone, iPad, or Apple TV, all deployed seamlessly with the workflow of your choice.

Device management: Use configuration profiles, scripts, and policies to make your Apple devices function exactly as needed. Move beyond simple troubleshooting by automating management with patented Smart Groups technology. This is a powerful way to trigger real-time alerts and actions from inventory data.

Application management: Streamline app management with bulk purchasing and deployment. The solution integrates with Apple Business Manager and Apple School Manager, allowing you to assign apps to users or devices without Apple ID. Deploy apps from the App Store, B2B App Store, or your own in-house apps.

Apple device security: Protect Apple devices by leveraging native security features. Manage device settings and configurations, restrict malware and patch all of your Apple devices without user interaction.

Self-service access: Give your users access to a one-stop shop for trusted apps, company resources, and shortcuts for troubleshooting tasks like password resets.

Inventory: Automatically gather user, hardware, software, and security device data or customize inventory specifications. The dynamic Smart Groups feature keeps track of everything for you, including software versions and warranty expiration dates.

Reviews from Real Users

Jamf Pro stands out among its competitors for a number of reasons. Some of these include its app deployment, its easy installation, and the fact that it’s lightweight but powerful. PeerSpot users take note of the advantages of these features in their reviews:

An IT Support Specialist at Visby Medical writes, “The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf.”

Another reviewer, a Desktop Engineer at Kroger, notes, “The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment.”

Jamf Pro was previously known as JAMF Software Casper Suite.