OpenText Content Manager Reviews

Name: OpenText Content Manager
Brand: OpenText
Rating: 3.8 (23 reviews)

3.8 out of 5

23 reviews
86% willing to recommend

481 followers

What is OpenText Content Manager?

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

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OpenText Content Manager is the #3 ranked solution in top Document Management Software, #4 ranked solution in top File Archiving solutions, and #7 ranked solution in top Enterprise Content Management solutions. PeerSpot users give OpenText Content Manager an average rating of 7.6 out of 10. Based on the analysis of the 23 most recent OpenText Content Manager reviews, the overall sentiment is positive, with a sentiment score of 6.5. (Among the lowest in the category). OpenText Content Manager is most commonly compared to SharePoint: OpenText Content Manager vs SharePoint. OpenText Content Manager is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 20% of all views.

Buyer's Guide

OpenText Content Manager

November 2024

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Featured reviews

Maurice Riverso

Records Management Officer at ANZPAA

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Giovanny-Buitrago

Area Director at Avvale

The first advantage is integration with your IP directory. You can customize any metadata and centralize all content, making it accessible to users. When a user is hired, the system automatically restricts and allows access according to their role. Another feature is organizing content into groups or rows within the system. Additionally, you can integrate modules to classify users and documents with specific security levels for enhanced security. The solution supports various levels of security, including private, secret, or public information, ensuring users can access only what they are authorized to see.

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Ankit Mehta

Partner and Co-founder at Adnate IT Solutions

The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management. The solution automates everything and helps us to track every move. It increases visibility and saves time in finding the documents using classification. The ability to track document changes is critical, especially for legal documents and those related to procurement. Knowing what changes occurred, when they happened, who made them, and the approval process are all crucial aspects managed by the record management solution. OpenText Content Manager has improved our efficiency by 50-60 percent.

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OpenText Content Manager mindshare

Product category:

As of November 2024, the mindshare of OpenText Content Manager in the Enterprise Content Management category stands at 3.8%, up from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

OpenText Content Manager excels in document management, storage, and retention. Users value its compliance features, extensive search and retrieval capabilities, and strong security measures. The system integrates well with other platforms like SharePoint and Microsoft Office, enhancing workflow efficiency and information tracking. Its customization options, audit trails, and robust disposal management make it ideal for large organizations, improving efficiency and ensuring compliance with standards. Users appreciate drag-and-drop functionality and integration with existing tools.

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."
"For a records management system, Content Manager is a really good system."
"An advantage is integration with your IP directory."

Room for Improvement

OpenText Content Manager needs better integration with Microsoft applications and a more intuitive interface. Users face challenges with its search functionality and navigating the security architecture. The licensing process is complicated, and there are issues with the drag-and-drop feature in Windows environments. Enhanced scalability, improved stability, and a user-friendly installation process are also desired. The support system is reportedly slow, and pricing is considered too high. Enhanced cloud capabilities and metadata management would be beneficial.

"Pricing is an issue, as it is too expensive."
"It's not very good at providing stable and robust add-ins to Microsoft."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

ROI

OpenText Content Manager offers functionality such as document storage, security, and management approval processes. Users report initial investment challenges but acknowledge improved responsiveness and efficiency over time, highlighting daily processing of tasks like claims. While some experience high staff time consumption, others find the system provides good value, leading to customer satisfaction and a sustainable return. Though lacking integration features, its worth is recognized in long-term document management needs.

Pricing

Enterprise buyers evaluating OpenText Content Manager should know that while the licensing model has evolved to offer different types, the product can still be expensive. Pricing is considered competitive, but potential buyers should ensure licenses match their specific user needs. Consulting services are often necessary, and maintenance can add substantial costs. Negotiation with an account manager may lead to better pricing deals. It's crucial to evaluate the investment against organization requirements to maximize utilization.

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
"The fees incurred are for the licensing and maintenance."

Popular Use Cases

OpenText Content Manager is primarily utilized for records management and document management, aiding in securing, storing, and classifying documents. Organizations leverage it for managing records, archiving, and handling content within SAP and Salesforce environments. It enhances workflow management, allows for content monitoring and approvals, improves information governance, and supports transitioning to development environments. Users also focus on document archival, metadata addition, and business content restructuring to advance information management maturity.

Service and Support

Customer service and technical assistance for OpenText Content Manager are mixed. Users appreciate quick response times and professionalism but find the first-level support lacking, often needing premium support for complex issues. Forums and online content are helpful. Personalized attention decreased after acquisitions, and interactions with HPE can be frustrating. Premium support is well-regarded, though escalated issues may see delays until future updates. The overall impression is that improvements are needed.

Deployment

Users described OpenText Content Manager's initial setup as varying from straightforward to complex. Preparation and customization were often essential, involving considerable input from information management staff and expertise in database access. Transitioning from in-house systems posed challenges. While some found the documentation helpful, expert involvement was recommended, especially for complex configurations or migrations. The setup duration varied, requiring coordination among technical consultants and managers to address scalability and security considerations.

Scalability

OpenText Content Manager is largely scalable according to several users. Many have not encountered scalability concerns, while some note challenges with document store management. The architecture supports infrastructure expansion, though planning document store/data tiers is advised. Elastic scaling is possible with cloud options. Design improvements could enhance vertical scalability. Users rate scalability between six and eight out of ten. Some have opted to switch to alternatives, like SharePoint, for ease of use.

Stability

OpenText Content Manager is considered stable by numerous users, despite various implementation struggles and support challenges. Some highlight issues related to integration with other systems, describing occurrences of latency primarily tied to configuration adjustments and network connectivity. Database performance is praised, while some users remark on occasional server-related glitches. Maintenance and careful planning are deemed essential. Several rate stability between six and nine out of ten, commending its capability to handle large enterprises and substantial content efficiently.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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