Box vs OpenText Content Manager comparison

Box and OpenText are both solutions in the Enterprise Content Management category. Box is ranked #6 with an average rating of 8.0, while OpenText is ranked #7 with an average rating of 8.3. Box holds a 3.9% mindshare in ECM, compared to OpenText’s 4.0% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.

Box

Read 40 Box reviews

2,462 Views
1,375 Comparison Views

85% willing to recommend

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,658 Views
891 Comparison Views

86% willing to recommend

Box

OpenText Content Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and Box both operate in the content management realm. Box appears to have an upper hand in collaboration and user-friendliness, while OpenText excels in compliance and document lifecycle management.

Features: OpenText Content Manager provides advanced document lifecycle management with features like retention management, secure storage, and compliance integration. Additionally, it offers extensive search and metadata management. Box focuses on collaboration and ease of use, providing access from any device, real-time editing, and robust integration capabilities, particularly with Microsoft Office.

Room for Improvement: OpenText Content Manager requires improvements in user-friendliness and better integration with enterprise applications like ERP systems, alongside a simplified security setup. Box needs to enhance its search functionality and role permission settings, along with expanding its integration capabilities with enterprise tools.

Ease of Deployment and Customer Service: OpenText Content Manager offers flexible deployment options, including on-premises and cloud, but requires significant customization and technical support. Customer experiences with support vary. Box excels in simplicity of deployment with a public cloud approach, receiving praise for its responsive and helpful customer service.

Pricing and ROI: OpenText Content Manager is considered expensive with a structured licensing model, while its ROI is notable in compliance-focused environments. Box offers competitive pricing, often negotiated, providing agile features that contribute to its cost-effectiveness despite initial high costs.

To learn more, read our detailed Box vs. OpenText Content Manager Report (Updated: November 2024).

Buyer's Guide

Box vs. OpenText Content Manager

November 2024

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Categories and Ranking

Box

Ranking in Enterprise Content Management

6th

Ranking in Document Management Software

2nd

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Cloud Storage (12th), Digital Asset Management (3rd), Content Collaboration Platforms (4th)

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Ranking in Document Management Software

4th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

File Archiving (4th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of Box is 3.9%, down from 6.2% compared to the previous year. The mindshare of OpenText Content Manager is 4.0%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Parthasarathy Chellapillai

Program Administrator at Flextronics

Used for data storage and data collaboration, but its data security could be improved

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

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Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."

"Simple file sharing and sync for internal and external customers."

"The interface is very good."

"The system's performance is impressive, and file sharing is notably straightforward."

"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."

"I like the ease of use."

"Box is very user-friendly; more so than SharePoint."

"The most valuable feature of Box is security."

More Box pros

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"The product can be integrated with different solutions."

"An advantage is integration with your IP directory."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"For a records management system, Content Manager is a really good system."

"I did not face issues with the product's scalability...The solution's technical support is good."

"It has a robust search but has often been difficult for people to learn."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

Cons

"I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable."

"If there was a plugin that added some sort of toolbar in Office, that would be great."

"The integration with other products should be improved."

"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."

"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."

"They could integrate better with other platforms."

"Better integration with other solutions is needed."

"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."

More Box cons

"The stability of the solution is an area of concern where improvements can be made."

"The ease of use should be addressed."

"Pricing is an issue, as it is too expensive."

"The product could improve its scalability."

"It's not very good at providing stable and robust add-ins to Microsoft."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

Pricing and Cost Advice

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."

"The more you dig, the deeper the level of tools, and the more expensive it becomes."

"My organization pays for the license."

"Better sign a full year's contract to get a discount."

"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"

"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."

"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."

More Box pricing and cost advice

"The fees incurred are for the licensing and maintenance."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

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824,052 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

59%

Computer Software Company

Financial Services Firm

Healthcare Company

Government

20%

Computer Software Company

12%

Financial Services Firm

11%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

The solution is expensive when it comes to API calls.

See all answers

What needs improvement with Box?

The price must be lowered.

See all answers

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

Comparisons

SharePoint vs Box

Compared 18% of the time

Microsoft OneDrive vs Box

Compared 13% of the time

ShareFile vs Box

Compared 10% of the time

Egnyte vs Box

Compared 9% of the time

Nasuni vs Box

Compared 6% of the time

More Box Competitors

SharePoint vs OpenText Content Manager

Compared 32% of the time

OpenText Extended ECM vs OpenText Content Manager

Compared 21% of the time

OpenText Documentum vs OpenText Content Manager

Compared 13% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 9% of the time

Objective ECM vs OpenText Content Manager

Compared 3% of the time

More OpenText Content Manager Competitors

Product Reports

Buyer's Guide

Box

December 2024

Download Box product report

Buyer's Guide

OpenText Content Manager

December 2024

Download OpenText Content Manager product report

Also Known As

No data available

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Learn More

Box

OpenText

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Missouri State Courts

Buyer's Guide

Box vs. OpenText Content Manager

November 2024

Free Report: Box vs. OpenText Content Manager

Find out what your peers are saying about Box vs. OpenText Content Manager and other solutions. Updated: November 2024.

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.