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OpenText Content Manager pros and cons

Vendor: OpenText
3.8 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

OpenText Content Manager allows for retention of records and workflows, including fire plans.
OpenText Content Manager can be integrated with various different systems, enhancing compatibility.
OpenText Content Manager offers scalability without issues and provides good technical support.
Integration between SAP and OpenText Content Manager facilitates easy access to documents.
OpenText Content Manager is recognized for its stability, reliability, security, and efficient workflow engine.

CONS

Due to limited industry use, vendor and contract support is hard to find.
Ease of use needs addressing.
Improvements can be made to scalability.
The installation process is difficult and could be easier.
OpenText Content Manager is too expensive.
 

OpenText Content Manager Pros review quotes

EW
IT Director / CIO at Matanuska-Sustina Borough
Oct 7, 2019
It has a robust search but has often been difficult for people to learn.
reviewer984855 - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Oct 25, 2021
We like how the solution allows us to have retention of records and workflows, as well as its fire plan.
MS
Implementation Manager at Sellvision
Jul 21, 2023
The product can be integrated with different solutions.
Learn what your peers think about OpenText Content Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,899 professionals have used our research since 2012.
Sachin_Shetty - PeerSpot reviewer
Senior Data Analyst at Belhopat Global Services Private Limited
Nov 23, 2023
I did not face issues with the product's scalability...The solution's technical support is good.
Ankit Mehta - PeerSpot reviewer
Partner and Co-founder at Adnate IT Solutions
Feb 8, 2024
The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management.
Giovanny-Buitrago - PeerSpot reviewer
Area Director at Avvale
Feb 22, 2024
An advantage is integration with your IP directory.
Maurice Riverso - PeerSpot reviewer
Records Management Officer at ANZPAA
Aug 14, 2024
For a records management system, Content Manager is a really good system.
AH
Enterprise Information Manager in Practice at Mannai
Oct 11, 2024
The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine.
 

OpenText Content Manager Cons review quotes

EW
IT Director / CIO at Matanuska-Sustina Borough
Oct 7, 2019
Due to very limited use in the industry, vendor and contract support are hard to find.
reviewer984855 - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Oct 25, 2021
The ease of use should be addressed.
MS
Implementation Manager at Sellvision
Jul 21, 2023
The product could improve its scalability.
Learn what your peers think about OpenText Content Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,899 professionals have used our research since 2012.
Sachin_Shetty - PeerSpot reviewer
Senior Data Analyst at Belhopat Global Services Private Limited
Nov 23, 2023
The stability of the solution is an area of concern where improvements can be made.
Ankit Mehta - PeerSpot reviewer
Partner and Co-founder at Adnate IT Solutions
Feb 8, 2024
OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier.
Giovanny-Buitrago - PeerSpot reviewer
Area Director at Avvale
Feb 22, 2024
Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution.
Maurice Riverso - PeerSpot reviewer
Records Management Officer at ANZPAA
Aug 14, 2024
It's not very good at providing stable and robust add-ins to Microsoft.
AH
Enterprise Information Manager in Practice at Mannai
Oct 11, 2024
Pricing is an issue, as it is too expensive.