What is our primary use case?
How has it helped my organization?
We assessed the functionality of Microsoft Power Automate in streamlining repetitive processes that required human effort. Specifically, we discovered that the process of completing online loan applications for our customers was a prime candidate for automation. With Microsoft Power Automate, we were able to automate this process, enabling a single individual to log in to up to twenty loan applications. However, if we needed to scale up to two hundred applications per day, we would have required ten individuals to manage this process manually. With this solution, we were able to achieve this with only two people, as the software facilitated logging into the application master and extracting data directly into an Excel file, which could then be easily uploaded and processed within minutes. It has improved our organization's efficiency.
What is most valuable?
The most valuable feature of Microsoft Power Automate is the many functionalities, and ease of use. We had summer interns from college in their second year of engineering and they were able to start the building process quickly within a day.
What needs improvement?
More OCR and AI capabilities are needed to improve the solution. Other solutions have better features, such as Blue Prism and UiPath.
In a future release, they should add the running of multiple clients on a single machine. This is a critical feature. If not it requires multiple machines to run operations.
For how long have I used the solution?
I have been using Microsoft Power Automate for approximately a year and a half.
What do I think about the stability of the solution?
I rate the stability of Microsoft Power Automate an eight out of ten.
What do I think about the scalability of the solution?
We are not a large organization. We have approximately 10 clients using the solution.
The people who use the solution are back-end processing engineers.
We are considering increasing usage in terms of processes rather than personnel. Specifically, we are exploring automation for certain quick and simple processes, such as transferring data between Excel spreadsheets and performing calculations.
The solution has been scalable in our usage.
I rate the scalability of Microsoft Power Automate an eight out of ten.
How are customer service and support?
We have standard support and it has been decent.
I rate the support of Microsoft Power Automate an eight out of ten.
How would you rate customer service and support?
How was the initial setup?
It took us about fifteen days of training for our people to have the solution up and running. It was simple.
I rate the initial setup of Microsoft Power Automate a nine out of ten.
What about the implementation team?
Initially, we relied on a third party for the proof of concept and comparisons. However, we eventually transitioned to completing the implementation in-house.
Our process or not complex and we used three people for the implementation.
What's my experience with pricing, setup cost, and licensing?
Initially, we had a Microsoft account for Office 365. Later, we discovered that our license included access to Power Automate at no additional cost. There was a small fee for additional features, but it was negligible compared to the benefits. There are not any additional fees required to use the solution.
If we had purchased a UIPath or Blue Prism, it would have cost us a minimum of $10,000.
I rate the price of Microsoft Power Automate an eight out of ten.
Which other solutions did I evaluate?
We evaluated Blue Prism but we choose Microsoft Power Automate because it best suited our needs.
What other advice do I have?
It is important to follow the typical software implementation methodology for Microsoft Power Automate. If .NET resources are available, you don't need to look outside. They can learn the software quickly and deliver it.
I rate Microsoft Power Automate an eight out of ten.
We have been very happy with the solution it is not costing us a lot and we can do the implementation in-house.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
