OpenText Content Manager Reviews

I'm an administrator at the moment. I normally work with staff to structure different BCSs (Business Content Services). I've been working on BCS restructuring and, in another project, on the disposal of records - basically archival and destruction of documents and folders. 

Lately, I've been working on the data governance regarding the migration and move to SharePoint. So I've been writing instruction publications on it, and I've also been training on Content Manager. It's a daily work, mainly digital.

There's barely any physical work at this stage. Basically, I try to improve the information management maturity of the organization I work in.

I came into this organization two years ago for the archival and destruction project. I saw that the information management maturity was poor and needed to change. That's how the BCS project started, to restructure the way people use document collections within the system. But there's very little interest from the agency itself in improving, unfortunately, apart from a couple of people who are responsible for line records management. 

Otherwise, it's been a struggle to get staff interested in improving how they work with information, their record-keeping, and so on. It's been a little bit tough from that perspective. It still is.

And that's because, before I started working here, the people working on the system were not qualified records and information managers. They caused enough damage that people became uninterested in the process of information governance. This includes the executive. So, basically, everyone's looking forward to moving out of Content Manager and into SharePoint.

We are a system integrator. We deal with client requirements to determine the best solutions that should be deployed. Our primary use case for OpenText Content Manager is managing enterprise content, such as documents and emails, as well as engineering document management.

OpenText Content Manager has provided a return on investment through improved content management functionalities and reliable performance.

Currently, we are just using the full client version of the application without using workflow or the web client. We do not use the desktop application (HPE Desktop) due to its limitations.

Our primary application has an embedded workflow, so we do not use the workflow capabilities of Records Manager.

There many ways that this application has improved our organization. The most significant is the reduction in paper generation and the ability to electronically annotate and manage all our documents.

Our approval process for claim invoices uses a manual workflow and utilizes the annotation capabilities of HPE Records Manager.

Along with our primary documents required for our insureds, we also store licensing and other departmental information in department-specific folders. This has significantly reduced the number of file cabinets and our reliance on paper. We have even extended the life of our printers from an estimated end-of-life in 2010.

The solution is for managing content where users want to keep and secure documents, with records management functionalities to streamline document workflows. It involves adding metadata to organize content and establishing connections between documents, facilitating efficient information organization for various processes.

Understanding customer requirements, including governance for trustworthiness, is crucial. Our process involves operations, unit access databases, testing, and transitioning to configurations and development environments. This includes full-term development and providing support during the go-live phase and beyond.

The first advantage is integration with your IP directory. You can customize any metadata and centralize all content, making it accessible to users. When a user is hired, the system automatically restricts and allows access according to their role. Another feature is organizing content into groups or rows within the system. Additionally, you can integrate modules to classify users and documents with specific security levels for enhanced security. The solution supports various levels of security, including private, secret, or public information, ensuring users can access only what they are authorized to see.

Our organization primarily uses OpenText Content Manager as a document management system to handle various SAP modules such as procurement, material management, SCM, finance, and documents generated in Salesforce. It helps us manage, monitor, and control these documents by creating a repository for access, tracking changes, seeking approvals through workflows, and classifying content.

The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management. 

The solution automates everything and helps us to track every move. It increases visibility and saves time in finding the documents using classification. The ability to track document changes is critical, especially for legal documents and those related to procurement. Knowing what changes occurred, when they happened, who made them, and the approval process are all crucial aspects managed by the record management solution.

OpenText Content Manager has improved our efficiency by 50-60 percent. 

The product offers many features and functionality. A few of my favorites include:

• Integration with Microsoft Office (Word, Excel, Outlook), allowing for streamlined archive of business documents.
• Retention Schedule allows us to incorporate our company schedule directly into the system. By doing so, we are able to confidently manage our destruction process.
• Retention Hold process allows for the suspension on the standard retention process when records are identified as part of a hold order.

One of our prior products required all records to pass through our Records team to be added to the repository. Thanks to the Microsoft integration, our users are empowered to check their records in as they are created, saving both time and money.

The most valuable features are primarily the record web services interface and SharePoint Integration, although there is a lot that can be worked upon in the integration space.

Integration helps organizations build internal relationships with other products and communicate effectively. No wonder sole EDRMs like Objective, etc., are losing their charm as they remain into their own space without considering the overall enterprise paradigm. Look at SharePoint. It is good, but cannot replace HPE CM, as it doesn’t handle a large capacity of storage units.

RM 8.3.9365 or patch 3 is still under development. I myself have suggested a lot of improvements and defects, and they are being addressed. Although it is user friendly, it needs work to be at it’s best.

I use OpenText Content Manager in my company as it serves as an ECM solution to store documents and workflows. The tool also helps with record management and offers many connectors with SAP and Salesforce that help store documents.

The most valuable features of the solution are that it offers connectors, helps with document storage, offers workflows, and takes care of report management.