OpenText Content Manager excels in document management, storage, and retention. Users value its compliance features, extensive search and retrieval capabilities, and strong security measures. The system integrates well with other platforms like SharePoint and Microsoft Office, enhancing workflow efficiency and information tracking. Its customization options, audit trails, and robust disposal management make it ideal for large organizations, improving efficiency and ensuring compliance with standards. Users appreciate drag-and-drop functionality and integration with existing tools.
- "The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."
- "For a records management system, Content Manager is a really good system."
- "An advantage is integration with your IP directory."
OpenText Content Manager needs better integration with Microsoft applications and a more intuitive interface. Users face challenges with its search functionality and navigating the security architecture. The licensing process is complicated, and there are issues with the drag-and-drop feature in Windows environments. Enhanced scalability, improved stability, and a user-friendly installation process are also desired. The support system is reportedly slow, and pricing is considered too high. Enhanced cloud capabilities and metadata management would be beneficial.
- "Pricing is an issue, as it is too expensive."
- "It's not very good at providing stable and robust add-ins to Microsoft."
- "Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."