PagerDuty Operations Cloud Reviews

Name: PagerDuty Operations Cloud
Brand: PagerDuty
Rating: 4 (36 reviews)

Vendor: PagerDuty

4.4 out of 5

36 reviews
97% willing to recommend

1,450 followers

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What is PagerDuty Operations Cloud?

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

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PagerDuty Operations Cloud is the #1 ranked solution in top IT Alerting and Incident Management solutions, #2 ranked solution in top Critical Event Management (CEM) solutions, #13 ranked solution in top AIOps solutions, and #15 ranked solution in top Process Automation solutions. PeerSpot users give PagerDuty Operations Cloud an average rating of 8.8 out of 10. PagerDuty Operations Cloud is most commonly compared to Splunk Enterprise Security: PagerDuty Operations Cloud vs Splunk Enterprise Security. PagerDuty Operations Cloud is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.

Buyer's Guide

PagerDuty Operations Cloud

October 2024

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Helped 814,763 peers since 2012

Featured reviews

Ashish Paikrao

Cloud Infrastructure Engineer at Pathlock

We were exploring ManageEngine ServiceDesk. So, we need a feature where we can, like, when an alert triggers, we should alert the recipient by on-call. So, when an alert is detected, a ticket is generated in the management team, and we want to notify them on-call. Like, this ticket has been generated and stuff. So, I would like to see a similar feature in this solution. This is why we want an alternative to PagerDuty. We want an alternative to PagerDuty. So we are getting on-call notifications using PagerDuty, but now we want to replace PagerDuty with ManageEngine ServiceDesk. So whenever some incident happens in the cloud infrastructure, we get data alerts from cloud security. We want to integrate a service that will provide us with notifications on-call. That this server is down, or this website is down, or this thing is going wrong. Another area of improvement is integration. It cannot be integrated with our upgraded Jira system. That's why we are dropping PagerDuty. We won't continue using it due to integration issues.

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Michael Blonsky

Devops manager at a pharma/biotech company with 1,001-5,000 employees

We use PagerDuty for alerting and escalations. We have it integrated with our monitoring tools PagerDuty integrates well with many other monitoring applications, it provides us with a centralized view of what can be configured in terms of escalations, and who's on call. We can control who is…

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Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually. Every month, someone needs to create those rosters and publish them. It would be great if PagerDuty could pull the rosters from Excel or another tool. We had to maintain rosters at multiple places, which was a duplication of effort. The point of PagerDuty is to automate our systems so that the calls are not missed and all, so it isn't ideal to manually intervene in one aspect each month.

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PagerDuty Operations Cloud mindshare

Product category:

As of November 2024, the mindshare of PagerDuty Operations Cloud in the IT Alerting and Incident Management category stands at 29.5%, down from 32.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Alerting and Incident Management

Key learnings from peers

Valuable Features

The most valuable features of PagerDuty include:

- Phone app for sending notifications without additional fees

- Escalation metric for unanswered alerts

- Setting up rosters and assigning hierarchy for call escalation

- Inbound integrations with DevOps tools

- Alert deduplication and noise reduction

- Ease of use on mobile phones

- Call scheduling and emergency calling

- Dedicated application for immediate communication with engineers

- Integration with other tools like Amazon AWS

- Immediate alerts and customizable escalations

- Customization, access, policies, and rule-based escalation paths

- Good scheduling capabilities and ability to write logic based on texts

- Notification process via SMS pages and a mobile application

"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The product easily integrates with other solutions."

Room for Improvement

PagerDuty could be improved by including pre-built integration with standard tools like Confluence and Jira. It should also have the ability to automatically import IT rosters and eliminate the need for manual intervention each month. Additionally, the On-Call Teams feature could be enhanced by introducing machine-learning concepts for detecting incidents earlier.

The product lacks customization options such as root cause analysis and incident classification based on specific areas. The user interface needs improvement to make it more intuitive, especially for observers. Webhooks and event orchestration features could also be improved.

Integration with Terraform and better coding of alerts to avoid false positives are areas that need attention.

The UI should allow for grouping and color-coding of discoveries, and noise suppression is a major area that requires improvement, specifically the ability to set up paging tiers and group correlations between different pages.

"It is difficult to send underlying trace files or statuses using PagerDuty."
"They could include incident merging and alert grouping features in the product."
"It’s quite hard to reach the support team."

ROI

PagerDuty offers more than just budget considerations. It provides various services, investments in resources, and training opportunities, all of which contribute to long-term financial and performance benefits.

The tool is praised for its extensive features, making it a valuable investment.

Pricing

PagerDuty offers a range of pricing packages, with costs varying depending on the selected package.

Affordability is a mixed opinion, with some considering it on the higher side yet still manageable, while others find it competitive compared to alternatives.

Licensing is required to use PagerDuty, with monthly and yearly options available. However, costs can increase significantly for organizations with a large number of users.

There is also a free version for a limited number of users.

"The price is very high."
"The cost is based on the package you select."
"The pricing may be about $1,000 per user."

Popular Use Cases

The primary use case of PagerDuty is to alert the on-call person when there are critical errors or when the servers are down. It is also used for on-call scheduling of personnel. It is integrated with help desk ticketing systems, application monitoring tools, cloud platforms, and various other solutions.

The solution is used for tracking alerts, monitoring and responding to alerts on cloud platforms, incident management, event orchestration, and creating services. It is also used for log aggregation, scheduling, filtering out false positives, and integrating with other tools like Rundeck.

Service and Support

Customers have praised the support team for being knowledgeable, responsive, and helpful in resolving issues. Some customers have mentioned that they were able to rely on partner-led support for certain issues, and when direct support from PagerDuty was needed, it was provided within a reasonable timeframe. The product itself is often described as intuitive, minimizing the need for customer support, however, when support is required, customers have found it to be prompt and effective.

Deployment

The initial setup for PagerDuty is generally considered straightforward and easy. It can be completed in a day and does not require much deployment. However, the ease of setup can depend on the complexity of the customer's environment and the need for proper planning and discussions with teams.

Some users mentioned that they had to spend some time making PagerDuty fit their specific use cases and migrate alerts.

Scalability

PagerDuty's solution is suitable for large enterprises due to its scalability and ability to accommodate a high number of users. It has been successfully implemented by companies with varying sizes.

The initial planning stage is crucial for smooth implementation. The solution is compatible with Amazon Web Services and offers APIs for easy integration with different platforms.

Multiple teams, such as engineering and IT, have utilized PagerDuty, and its usage can be expanded as the company grows.

Financial constraints, however, may make it less feasible for smaller companies.

Stability

The reviews consistently indicate that the stability of PagerDuty's solution is reliable and consistent. Users have experienced no missed alerts and have not encountered any difficulties in using the functionalities of PagerDuty. The solution is described as stable, with no reported issues or negative feedback regarding its stability.

Users also mention that PagerDuty has a consistently high uptime.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our PagerDuty Operations Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

21%

Financial Services Firm

13%

Manufacturing Company

Retailer

Healthcare Company

Government

Media Company

Educational Organization

Insurance Company

University

Energy/Utilities Company

Real Estate/Law Firm

Transportation Company

Legal Firm

Comms Service Provider

Non Profit

Construction Company

Recreational Facilities/Services Company

Wholesaler/Distributor

Logistics Company

Performing Arts

Consumer Goods Company

Hospitality Company

Outsourcing Company

Compare PagerDuty Operations Cloud with alternative products

Learn more about PagerDuty Operations Cloud

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”