Service and Support
Palo Alto Networks Panorama customer service and support are effective and responsive with knowledgeable engineers. Some find the response times quick, while others mention delays, especially with lower-level support. Users appreciate the stable platform, often requiring assistance only for basic needs. Support ratings range from satisfactory to excellent, with high-level support praised for resolving complex issues swiftly. Pricing is noted as a concern, and there is mention of variability in service quality based on support type and region.
Deployment
Palo Alto Networks Panorama's initial setup is generally straightforward and user-friendly. Many organizations find it easy to deploy, with script and consultant support aiding the process. Deployment times vary from a few hours to several weeks, influenced by organizational complexity. While many installations are straightforward, some require expertise, especially in complex environments. The setup benefits from easy OS updates and HA connections for large firewall deployments, making ongoing maintenance efficient.
Scalability
Palo Alto Networks Panorama is highly scalable, supporting a range of enterprise needs. Organizations use it to handle varying numbers of firewalls and users, easily integrating multiple environments. Scalability ratings vary, often between seven and nine out of ten. It operates well with virtual machines and clusters, allowing expansion as needed. Despite some limitations, Panorama effectively manages extensive networks and complex deployments, making it suitable for many larger businesses requiring centralized management.
Stability
Palo Alto Networks Panorama is consistently regarded as very stable and reliable. Users rarely encounter bugs, crashes, or freezes. The solution's high stability is frequently praised, rating between seven and nine out of ten. Though instances of unexpected restarts, memory leaks, and patch-related issues occur, they are generally resolved promptly. Organizations appreciate its mature operating system and seamless integration with other Palo Alto technologies, finding its performance impressive even under heavy use.