Service and Support
Planisware's customer service is highly motivated and customer-focused, often responding well to active inquiries. Technical support is generally effective, especially for those familiar with Planisware, relying on knowledgeable consultants who understand industry-specific needs. Support quality varies by package complexity and consultant expertise. Migrating data structure challenges exist, but prompt assistance is common. Professional services are crucial for optimal system use. The response time differs by region, with quicker replies from the US.
Deployment
Planisware's initial setup is often complex, requiring a multi-talented team and addressing organizational issues during design. The setup involves customization to fit company needs and can take months. With SaaS, minimal effort is needed compared to on-premises. Planisware handles installation, making minor updates easy, rated as moderately challenging by users. Experienced users find deployment straightforward, while newcomers may struggle. Integration of project, program, portfolio, and resource management modules is recommended for a comprehensive setup.
Scalability
Planisware scales effectively on robust Linux Servers. Some find SaaS more manageable, though it might not always align with performance expectations. Scalability allows a high number of users, with many organizations handling thousands without issues. While scalability is often straightforward through server additions, costs can rise. Stability issues are rare, usually related to data errors. Some users rate scalability highly, others moderately, depending on the usage scenario and setup environment.
Stability
Stability is often good, especially with Linux hosting. Stability issues usually stem from incorrect data, not Planisware itself. Data integrity is crucial to avoid performance problems. Some bugs exist but are generally non-critical, with improvements noted over time. On-premises versions may face issues like long server boot-up times, while the SaaS version is seen as more reliable, thanks to partner management. Users commonly rate stability between seven to nine out of ten.