It is based on the SAP platform, but it has been completely customized for Samsung. It is not a standard module provided by SAP. Samsung has been using this tool for the past six years. Installation is a bit more challenging compared to ServiceNow. Due to security reasons, we need to download certain security files, map them with system directories, and then execute an installer (exe) file. It's not as straightforward as ServiceNow, which has a well-managed user management system. Therefore, we are considering moving to ServiceNow for field management, as it requires careful handling and ensuring a positive customer experience. Currently, they are testing ServiceNow for this specific area, and if it proves satisfactory, the plan is to transition the entire system to ServiceNow. For a specific user with access to three to four modules, it typically takes me around two days to install the system. Overall, it's a cumbersome process. And ideally, it should be a plug-and-play kind of installation.
