Symantec Endpoint Security Reviews

Name: Symantec Endpoint Security
Brand: Broadcom
Rating: 3.8 (142 reviews)

3.8 out of 5

142 reviews
80% willing to recommend

4,680 followers

What is Symantec Endpoint Security?

Symantec Endpoint Security is a robust and reliable product that provides complete protection against viruses, malware, Trojans, and malicious files. It offers application and device control, ease of use in deploying and updating, a central control console, stability, scalability, auto-discovery capabilities, patch management, endpoint detection and response capabilities, intrusion detection module.

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Symantec Endpoint Security is the #11 ranked solution in endpoint security software. PeerSpot users give Symantec Endpoint Security an average rating of 7.6 out of 10. Based on the analysis of the 142 most recent Symantec Endpoint Security reviews, the overall sentiment is positive, with a sentiment score of 7.4. Symantec Endpoint Security is most commonly compared to CrowdStrike Falcon: Symantec Endpoint Security vs CrowdStrike Falcon. Symantec Endpoint Security is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Symantec Endpoint Security

November 2024

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Featured reviews

PedroSoares

Senior Security Information Analyst at Modal Bank

One suggestion I have for both regular and mobile would be to collect all the information about installed software, such as versions, and give that information to the manager to help with software management. That would be a huge advantage for everyone who administers these tools. For example, EDR gives me some applications with a version linked to a CVE or a MITRE attack. That's really interesting, But we don't know about other software that is installed and that means we need to install and use other software on the workstation to collect that information. If Symantec could do that, it would help managers improve their security, as they would know all the software installed on each device. Because Symantec is already installed on a workstation, it would not be difficult for the agent to collect information about the software installed. It wouldn't need to do anything other than collect and share the information. That would be a huge advantage for the administrator. The more information we have about a device, the more secure we can make it. For example, there are types of software that can open a port that an attacker can use. If we know that such software is installed, we could just act before something happens. If Symantec could collect that software information, it would be amazing.

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Hakeem_Abdulkareem

Head, Security Technology & Engineering at a financial services firm with 10,001+ employees

Symantec's application security module needs some improvement. You need to create a lot of fingerprints for application security. For instance, let's say I have different brands of ATMs in my environment, like Wincor and NCR. I use GRG to deploy an application control to whitelist some applications. I have to get the exact image of the different models of ATMs. When I tested in the past, some machines would not connect to the server without that. Only the approved software on the ATM should run. Anything outside that should not even come up at all. We did this so that an outside person doesn't introduce malicious software to the ATM. That's the essence of locking down with application control. Using Symantec for application control has been hectic, so I use Carbon Black to do the lockdown. Checking that data security will work fine with Carbon Black. Carbon Black worked fine. Setting up approval in Carbon Black works differently than Symantec. In Symantec, we first need the fingerprints of the applications running underneath. Before setting up Carbon Black, you first install the agent, allowing it to learn the environment. It will analyze all the software's behavior and provide recommendations for what should be allowed. It's more straightforward, whereas configuring application control in Symantec is a bit cumbersome.

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Nicolo De Jesus

Security Operations Manager at a energy/utilities company with 1,001-5,000 employees

We did the deployment and testing ourselves. The deployment wasn't as easy as we would like. The environment and network are complex. That's why we need to consider different types of deployment. We use our software configuration management and also some standalone solutions. We sometimes use DMZ for manual installation. Those were the pain points of the deployment. It's not one source of deployment that we use differently. It took around three months to completely deploy Symantec and replace McAfee. Our deployment team was a combination of IT and security operations. A few asset owners were included, as well. After deployment, maintenance is minimal.

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Symantec Endpoint Security mindshare

As of December 2024, the mindshare of Symantec Endpoint Security in the Endpoint Protection Platform (EPP) category stands at 4.2%, down from 5.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

PeerAnalyst reports

Type	Title	Date
Category	Endpoint Protection Platform (EPP)	Dec 18, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 18, 2024	Download
Comparison	Symantec Endpoint Security vs Microsoft Defender for Endpoint	Dec 18, 2024	Download
Comparison	Symantec Endpoint Security vs SentinelOne Singularity Complete	Dec 18, 2024	Download
Comparison	Symantec Endpoint Security vs CrowdStrike Falcon	Dec 18, 2024	Download

Title	Rating	Mindshare	Recommending
CrowdStrike Falcon	4.3	11.0%	97%	122 interviews Add to research
Microsoft Defender for Endpoint	4.0	11.5%	94%	190 interviews Add to research

Valuable Features

Symantec Endpoint Security offers advanced defense with features like centralized management, antivirus, anti-spyware, firewall, intrusion prevention, application control, and device control. Users appreciate the proactive threat scanning, real-time detection, ease of deployment, and stability. The interface is user-friendly with comprehensive reporting, supports multiple OSs, and integrates seamlessly into existing systems, enhancing network security while providing live updates. Symantec's AI/ML capabilities for malware and attack detection are highly valued.

"Symantec Endpoint Security is very stable, and I would rate it ten out of ten for stability."
"The incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime."
"Customer service and support are very good, rating ten out of ten."

Room for Improvement

Symantec Endpoint Security requires enhancements in several areas. Users highlight its resource-intensive nature, making systems sluggish, and its struggle with zero-day threats. The management console is complex and the reporting features lack customization. Anticipated upgrades are needed in malware detection, ransomware protection, and compatibility with operating systems. Further improvements include better integration with other security vendors, streamlined deployment processes, and responsive support services. The interface could benefit from modernization for better user experience.

"I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours."
"I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours."
"The areas that need improvement include scanning issues, application control issues, and the detection of malicious files."

ROI

Symantec Endpoint Security users report positive financial outcomes. The investment yields good returns, reducing machine rebuilds due to virus issues while enhancing protection and minimizing downtime from ransomware or malware. Users appreciate high detection and response rates, ease of management, and automated threat handling. Cost savings and increased efficiency lead to financial satisfaction. The solution's reliability retains long-term users, providing a strong return on investment and enhancing organizational reputation, particularly for institutions like banks.

Pricing

Symantec Endpoint Security is perceived as moderately priced, with feedback indicating a range of affordability based on organizational needs. While some users find it expensive, others consider it reasonable compared to competitors like Trend Micro and Sophos. The licensing model is generally flexible, offering subscription-based options tailored to various contract lengths. Discounts are often available for non-profits and educational institutions. Despite some issues with licensing registration, the solution is perceived as providing good value, though users suggest potential improvements in pricing strategies.

"Symantec Endpoint Security is an expensive solution."
"The licensing is okay. Symantec has a very granular licensing model, so you only buy what you need."
"Symantec Endpoint Security's pricing is okay. It is cheaper compared to other products."

Popular Use Cases

Organizations primarily utilize Symantec Endpoint Security for antivirus and malware protection across various endpoints, including desktops, servers, and workstations. It provides additional security layers such as firewalls, threat detection, and endpoint response capabilities. Widely implemented by businesses of different scales, Symantec Endpoint Security is favored for its ability to secure various environments, including corporate offices, educational institutions, and data centers, guarding against cyber threats like ransomware and unauthorized access.

Service and Support

Symantec Endpoint Security's customer service is frequently praised for being very good with ratings around 8-10. Technical support receives mixed feedback; while some users find it responsive and knowledgeable, others express concerns about slow response times, lack of specialists, and difficulties post-Broadcom acquisition. Language options and 24-hour support are appreciated, but users mention delays and the need for escalations. Overall, satisfaction varies, with scores ranging from six to ten.

Deployment

Users describe Symantec Endpoint Security's initial setup as generally straightforward and easy, with some experiencing rapid deployment within minutes. Many appreciate its user-friendly installation and Active Directory integration. A few mention complexities, especially with larger setups or configurations requiring expertise. Some users note challenges with network dependencies or specific configurations, but the setup often remains manageable with proper training. Symantec's support and documentation receive positive remarks, though occasional difficulties are reported in more complex environments.

Scalability

Symantec Endpoint Security is known for its scalability, accommodating various organizational sizes efficiently. Users have commended its adaptability and ease of integration across diverse environments, from small businesses to large enterprises. Many find it scalable for expanding user bases, though some report complexities in smaller setups. Despite occasional support challenges, it generally scales well with license adjustments. Its cloud option further enhances scalability, suitable for dynamic and growing needs.

Stability

Symantec Endpoint Security shows strong stability performance but varies by environment. Many users report high reliability, with rare issues or resource demands. Some users experience fewer outages compared to earlier versions, while others face challenges when combined with updates or on certain platforms like Linux. Despite occasional stability concerns under specific conditions, it remains a trusted choice with consistent upgrades. Broadcom's acquisition brings some uncertainty. Stability is generally rated highly, indicating broad user satisfaction.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Symantec Endpoint Security Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Comms Service Provider

Educational Organization

University

Energy/Utilities Company

Healthcare Company

Insurance Company

Construction Company

Retailer

Real Estate/Law Firm

Non Profit

Legal Firm

Media Company

Wholesaler/Distributor

Hospitality Company

Transportation Company

Performing Arts

Outsourcing Company

Logistics Company

Pharma/Biotech Company

Aerospace/Defense Firm

Recreational Facilities/Services Company

Marketing Services Firm

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Learn more about Symantec Endpoint Security

The Symantec Global Intelligence Network (GIN) provides threat intelligence and detection across endpoints, email, and web traffic. It has helped organizations reduce downtime, increase productivity, and improve security posture. Symantec Endpoint Security is easy to use, has a flexible administration, and offers more value than expected.

Symantec Endpoint Security was previously known as Symantec EPP, Symantec Endpoint Protection (SEP).