Symantec Endpoint Security Reviews

Name: Symantec Endpoint Security
Brand: Broadcom
Rating: 3.8 (141 reviews)

3.8 out of 5

141 reviews
79% willing to recommend

4,680 followers

What is Symantec Endpoint Security?

Symantec Endpoint Security is a robust and reliable product that provides complete protection against viruses, malware, Trojans, and malicious files. It offers application and device control, ease of use in deploying and updating, a central control console, stability, scalability, auto-discovery capabilities, patch management, endpoint detection and response capabilities, intrusion detection module.

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Symantec Endpoint Security is the #11 ranked solution in endpoint security software. PeerSpot users give Symantec Endpoint Security an average rating of 7.6 out of 10. Based on the analysis of the 141 most recent Symantec Endpoint Security reviews, the overall sentiment is positive, with a sentiment score of 7.4. Symantec Endpoint Security is most commonly compared to CrowdStrike Falcon: Symantec Endpoint Security vs CrowdStrike Falcon. Symantec Endpoint Security is popular among the large enterprise segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Buyer's Guide

Symantec Endpoint Security

November 2024

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Helped 823,875 peers since 2012

Featured reviews

PedroSoares

Senior Security Information Analyst at Modal Bank

One suggestion I have for both regular and mobile would be to collect all the information about installed software, such as versions, and give that information to the manager to help with software management. That would be a huge advantage for everyone who administers these tools. For example, EDR gives me some applications with a version linked to a CVE or a MITRE attack. That's really interesting, But we don't know about other software that is installed and that means we need to install and use other software on the workstation to collect that information. If Symantec could do that, it would help managers improve their security, as they would know all the software installed on each device. Because Symantec is already installed on a workstation, it would not be difficult for the agent to collect information about the software installed. It wouldn't need to do anything other than collect and share the information. That would be a huge advantage for the administrator. The more information we have about a device, the more secure we can make it. For example, there are types of software that can open a port that an attacker can use. If we know that such software is installed, we could just act before something happens. If Symantec could collect that software information, it would be amazing.

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Hakeem_Abdulkareem

Head, Security Technology & Engineering at a financial services firm with 10,001+ employees

Symantec's application security module needs some improvement. You need to create a lot of fingerprints for application security. For instance, let's say I have different brands of ATMs in my environment, like Wincor and NCR. I use GRG to deploy an application control to whitelist some applications. I have to get the exact image of the different models of ATMs. When I tested in the past, some machines would not connect to the server without that. Only the approved software on the ATM should run. Anything outside that should not even come up at all. We did this so that an outside person doesn't introduce malicious software to the ATM. That's the essence of locking down with application control. Using Symantec for application control has been hectic, so I use Carbon Black to do the lockdown. Checking that data security will work fine with Carbon Black. Carbon Black worked fine. Setting up approval in Carbon Black works differently than Symantec. In Symantec, we first need the fingerprints of the applications running underneath. Before setting up Carbon Black, you first install the agent, allowing it to learn the environment. It will analyze all the software's behavior and provide recommendations for what should be allowed. It's more straightforward, whereas configuring application control in Symantec is a bit cumbersome.

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Nicolo De Jesus

Security Operations Manager at a energy/utilities company with 1,001-5,000 employees

We did the deployment and testing ourselves. The deployment wasn't as easy as we would like. The environment and network are complex. That's why we need to consider different types of deployment. We use our software configuration management and also some standalone solutions. We sometimes use DMZ for manual installation. Those were the pain points of the deployment. It's not one source of deployment that we use differently. It took around three months to completely deploy Symantec and replace McAfee. Our deployment team was a combination of IT and security operations. A few asset owners were included, as well. After deployment, maintenance is minimal.

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Symantec Endpoint Security mindshare

As of December 2024, the mindshare of Symantec Endpoint Security in the Endpoint Protection Platform (EPP) category stands at 4.2%, down from 5.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

PeerAnalyst reports

Type	Title	Date
Category	Endpoint Protection Platform (EPP)	Dec 17, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 17, 2024	Download
Comparison	Symantec Endpoint Security vs Microsoft Defender for Endpoint	Dec 17, 2024	Download
Comparison	Symantec Endpoint Security vs SentinelOne Singularity Complete	Dec 17, 2024	Download
Comparison	Symantec Endpoint Security vs CrowdStrike Falcon	Dec 17, 2024	Download

Title	Rating	Mindshare	Recommending
CrowdStrike Falcon	4.3	11.0%	97%	122 interviews Add to research
Microsoft Defender for Endpoint	4.0	11.5%	94%	190 interviews Add to research

Valuable Features

Symantec Endpoint Security offers centralized management enhancing endpoint control across devices. Valuable features include antivirus, malware detection, intrusion prevention, device and application control, firewall capabilities, and support for Windows, Mac, and Linux. It provides real-time updates and threat intelligence through its Global Intelligence Network. Its integration with Active Directory simplifies policy management and deployment. Users appreciate its user-friendly interface and comprehensive protection against zero-day attacks and ransomware.

"Customer service and support are very good, rating ten out of ten."
"Symantec Endpoint Security offers many valuable features, such as file explosion, application learning, DLP, injection detection, and EDR solutions for traffic control."
"We use the solution for our endpoint security."

Room for Improvement

Symantec Endpoint Security users report that the software consumes high resources, slowing system performance. It often fails to detect viruses and zero-day threats, including ransomware. The management console is complex and lacks intuitive features. Users face issues with remote management requiring Internet Explorer and confusing client messages. The platform lacks integration with other security tools and provides inadequate reporting. Updates are slow, and poor technical support further hampers its effectiveness.

"The areas that need improvement include scanning issues, application control issues, and the detection of malicious files."
"The areas that need improvement include scanning issues, application control issues, and the detection of malicious files."
"The solution's reporting could be improved."

ROI

Users report good returns from Symantec Endpoint Security. They experience reduced downtime, enhanced protection, and greater efficiency in threat detection. Businesses appreciate not needing many skilled administrators and value the automation features. Clients remain loyal and satisfied with protection against viruses and malware. Organizations do not face system breaches, reducing machine rebuilds. The investment proves worthwhile, with many indicating significant financial savings and time efficiency improvements, securing environments and improving reputations, especially vital for financial institutions.

Pricing

Symantec Endpoint Security pricing is generally perceived as moderate to high, with yearly or multi-year licensing options. Many users find the cost justified by the features, though some consider it more expensive than competitors like SentinelOne or Sophos. Discounts are often available for non-profits and educational institutions. Licensing models are flexible, aligning with enterprise needs. While some users encounter issues with licensing portals, the overall value is acknowledged despite the higher price point compared to Microsoft Defender.

"Symantec Endpoint Security is an expensive solution."
"The licensing is okay. Symantec has a very granular licensing model, so you only buy what you need."
"Symantec Endpoint Security's pricing is okay. It is cheaper compared to other products."

Popular Use Cases

Organizations primarily utilize Symantec Endpoint Security for comprehensive endpoint protection, including antivirus, anti-malware, and firewall functionalities. It safeguards workstations, servers, and various endpoints against threats like cyber-attacks and ransomware. Many deploy it in diverse environments ranging from small enterprises to large global companies, emphasizing its role in threat detection, device control, and application management. It ensures network security, protecting users who work both on-premises and remotely.

Service and Support

Symantec Endpoint Security's customer service is highly regarded, generally receiving ratings of 8 to 10. Users often praise its helpful nature. Technical support receives mixed feedback, with ratings varying from 6 to 10. Some users commend the knowledgeable support and quick problem-solving, especially pre-Broadcom acquisition. Others cite slower responses and process complexities post-acquisition. While some appreciate communication in local languages and multiple support channels, others are dissatisfied with response delays and escalation needs.

Deployment

Many found Symantec Endpoint Security's initial setup straightforward and user-friendly. Several highlighted the ease and speed of deployment, particularly with features like automatic uninstallation of old antivirus software and Active Directory integration. However, some noted complexities, depending on network size and configuration needs. Installation time varied, typically requiring minimal personnel. While some faced initial challenges, the process generally required significant expertise in larger environments to manage server configurations and policy customizations efficiently.

Scalability

Symantec Endpoint Security demonstrates high scalability, effectively accommodating diverse organizational needs across various industries. It smoothly manages large user bases and adapts well despite occasional challenges, particularly with expansions and complex deployments. Users report success in scaling up with minimal issues, highlighting cloud-based versions for easy scalability. Successfully supports organizations with thousands of users, integrating well with existing systems and providing flexibility for growth. Some feedback points to support challenges, especially during corporate transitions.

Stability

Symantec Endpoint Security exhibits consistent stability, though stability issues surface occasionally, particularly with new updates or specific environments. While some users face minimal problems, others report rare glitches or resource-heavy operations. Symantec's performance is generally considered reliable, with most users indicating few crashes or interruptions. A notable percentage of feedback highlights its robust reliability, acknowledging improvements over time. However, aspects like updates and compatibility with certain operating systems remain areas of concern for select users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Symantec Endpoint Security Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Comms Service Provider

Educational Organization

University

Energy/Utilities Company

Healthcare Company

Insurance Company

Construction Company

Retailer

Real Estate/Law Firm

Non Profit

Legal Firm

Media Company

Wholesaler/Distributor

Hospitality Company

Transportation Company

Performing Arts

Outsourcing Company

Logistics Company

Pharma/Biotech Company

Aerospace/Defense Firm

Recreational Facilities/Services Company

Marketing Services Firm

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Learn more about Symantec Endpoint Security

The Symantec Global Intelligence Network (GIN) provides threat intelligence and detection across endpoints, email, and web traffic. It has helped organizations reduce downtime, increase productivity, and improve security posture. Symantec Endpoint Security is easy to use, has a flexible administration, and offers more value than expected.

Symantec Endpoint Security was previously known as Symantec EPP, Symantec Endpoint Protection (SEP).