SysTrack Reviews

SysTrack is a digital employee experience platform that we have deployed in our infrastructure without any customized requirements from the client side. Clients seek to reduce the number of service desk personnel, which is a capability of SysTrack. 

Additionally, it provides real-time dashboards, which are part of SysTrack's engagement services. We use SysTrack to monitor infrastructure performance and device performance.

SysTrack saves significant time for our personnel by reducing the ticket handling time by approximately seventy percent. Additionally, we use the software usage module to optimize licensing. For instance, if two hundred people have not used a particular software in the last six months, we can remove them from the licensing group, enabling us to achieve around twenty percent cost savings.

It is used for our VDI environment. I used it in my previous organizations, and I also used it before that. In my current organization, we are in the process of buying this product. 

SysTrack gives us all the granular information of the network. It gives us the metrics required for troubleshooting an issue and for the user persona for onboarding a new project. It provides in-depth metrics. We have all the charts over there that give us a clear-cut indication about the current performance, and the performance after fine-tuning or fixing an issue at the backend. It gives us a clear-cut indication of before and after. At a granular level, it shows us how much the performance has improved. When there are issues with respect to the slowness of a single user or multiple users, there are so many details available to troubleshoot the issue. That's where SysTrack is handy and useful, and it provides a lot of help.

We had L1 and L2 teams that were scattered around Asia and Europe. Initially, we had given the KT to the engineers. Whenever a ticket was raised, SysTrack was the first tool that they used to investigate an issue. When a ticket landed in the L1 team queue, they used SysTrack to capture all the information. If there was any major outage or issue in a particular region or when a P1 or P2 ticket used to land in our L2 queue, we used to use SysTrack to identify the network metrics or utilization of a particular delivery group or set of machines. We used to get firsthand information from there. We had also configured a hypervisor, and we could capture all the hypervisor information in terms of status and performance.

SysTrack is a BI solution for endpoints. We use it to understand the user experience at the company and user level. I don't believe anyone uses SysTrack at my company, but I have performed demos for potential clients. Many of my customers use this system. The largest has 10,000 users.

SysTrack monitors user experience and represents it in the form of a composite score. The scores are placed on a timeline, so you can see how it has gotten better or worse compared to two weeks ago. It gives you a score at the personal, unit, and organizational levels. For example, the score for my entire organization in SysTrack is 77. It's also effective for monitoring user experience and resources in a VDI environment. 

I am part of Dell Technologies and as part of our client engineering team, we used SysTrack.

Before SysTrack, everything was manual. We didn't have any data to show what was exactly happening in our environment.

We use it as a Dell technology company, with almost 130,000 client machines running through this telemetry data. We use it in day-to-day operations to make critical decisions and strategies. 

From the client’s standpoint, it helps us understand the client environment, assists our customers, supports our internal employees, and predicts potential issues. This allows us to proactively resolve issues rather than reactively addressing them using this tool. 

So, SysTrack enhances digital experience monitoring in our sector.

SysTrack is used to check device performance to have complete insight into what is happening on end user devices such as laptops or desktops within our firm. We have Windows 10 devices and do not use other operating systems. SysTrack is not being used in our firm on any mobile devices.

We mainly use the solution to investigate what has happened on a particular device. The intention was to use SysTrack to check what trends are occurring within the firm so that we can discover problems before we are actually alerted about them by the users. We have 50 technology team members who use the solution.

SysTrack gathers a lot of different metrics on every single device including performance metrics and application-related metrics such as application usage and resource utilization by applications. It collects a wide range of different metrics, and from that perspective, it's a really good tool.

We are able to check what is happening on end user devices at a given time. So, for example, when a user has reported having some issues during a remote call or presentation, we are able to track what applications were started at that time, what resources were utilized by those applications, and check the WiFi network conditions.

My use case of this solution has been for technical analysis. We had a VDI environment and wanted to analyze how the environment was managed and what the issues were. SysTrack could identify the applications that were either crashing or not functioning correctly. I'm an infrastructure consultant.

The visualizer enabled us to drill down on a particular user and see which applications were being used. We could perform end-to-end analysis on all the machines using the visualizer feature. I also like SysTrack's virtual machine planner tool which helped us choose candidates for virtualization.

This is a telemetry tool and it's used to track the endpoint in order to understand what the user is doing on the endpoint and whether there are any issues. This is a powerful digital experience monitoring tool and it tracks everything. I'm an EUC specialist.

It provides unique, real-time data, which is great. I also like the self-help feature which they have recently implemented. 

We are using the full capabilities of SysTrack. The Resolve part is valuable. It allows the service desk team to perform a couple of fixes or things to mitigate an incident before it's escalated to L2 or L3. It's a cool feature. If you have the sensor activity for Outlook and something has gone wrong, even the service desk can take those steps.

Apart from that, the sensor dashboard is valuable. You can see the health dashboard for the clients. It's a cool feature that tells us if any application is incompatible, consuming more memory, utilizing a high amount of system resources, or impacting any end-user services.

If they can integrate some kind of remote administration tool, like the LogMeIn tool, it would be helpful for the DDS team members, as well as for the global team members. We need not search for an additional tool for troubleshooting purposes. Currently, we are using one tool for governance and then we have SysTrack for monitoring the endpoints. There are two tools, and we are spending money on both. If we had this capability integrated into SysTrack, it would enhance SysTrack. It will serve as a single tool for the whole environment. Currently, Resolve is doing that at the back end, but if we want to find out what the user is facing through a screen-sharing session, the option for remote control should be there in SysTrack.

SysTrack has various features such as sensors and self-healing capabilities, but the self-heal capability needs to be enhanced. Many organizations have their own customized setting for applications, such as Outlook, in terms of plug-ins, etc. If we can put and customize the self-healing capabilities in SysTrack, it would be great. We should be able to specify which things should be there in Outlook and which things should be blocked in Outlook, such as additional plugins. If somebody is forcefully installing an additional plugin, SysTrack should have the capability to roll that back to the default.

It currently lacks a centralized console. We have to move from one portal to another. We have to go to Visualizer, and then we have to go to Resolve. Instead of that, it could have a centralized console that provides all the options on the top. For example, Microsoft Endpoint Configuration Manager (MECM) console has all the options on the top. There are tabs to go to a user device, user collection, deployment, etc. This is not available in SysTrack, and this is something that can be enhanced in SysTrack. Instead of going from one place to another and then going back just to check what is the status of the endpoint, there should be a single console with access to all dashboards.

There could be a dashboard where we can see the impacted set of all clients or applications instead of going to an individual client or application.