Thales Authenticators Reviews

Name: Thales Authenticators
Brand: Thales Cloud Security
Rating: 3.9 (6 reviews)

3.9 out of 5

6 reviews
100% willing to recommend

592 followers

What is Thales Authenticators?

Offering the broadest range of authentication methods and form factors, Thales allows customers to address numerous use cases, assurance levels, and threat vectors with unified, centrally managed policies—managed from one authentication back end delivered in the cloud or on premise.

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Thales Authenticators is the #16 ranked solution in top Authentication Systems. PeerSpot users give Thales Authenticators an average rating of 7.8 out of 10. Based on the analysis of the 6 most recent Thales Authenticators reviews, the overall sentiment is positive, with a sentiment score of 7.6. Thales Authenticators is most commonly compared to Microsoft Entra ID: Thales Authenticators vs Microsoft Entra ID. Thales Authenticators is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.

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Authentication Systems

November 2024

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Featured reviews

Gustavo Merighi

Automation and Telecommunications Analyst at Grupo Energisa

Our primary use cases include multifactor authentication for VPN connections and access to security tools like jump servers and firewalls. We also use it to enhance security measures in an enterprise environment The most valuable feature is the YAML 2.0 integration. It has an easy-to-use…

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reviewer1045701

Service Delivery Manager at a healthcare company with 10,001+ employees

The scalability could improve, we have a lot of downtimes two years ago. this was in the cloud environment, because we purchase SafeNet Authentication Manager as a cloud service, and yet sometimes it was down for two or three hours. We have approximately 20,000 users using this solution in my organization. This includes all the employees, contractors, partners, and guests.

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reviewer2052039

ICT Specialist System Management at a financial services firm with 51-200 employees

The problem with SafeNet is that it's not integrated with Microsoft 365. That was the breaking point for us. The security is a little bit redundant because if you have already unlocked your phone, then you have to open the application with a new PIN code. From the user's perspective, it's a bit redundant. Also, we cannot give an account to a third party or client to use. For example, if one of the colleagues has their token deleted for some reason and they need a new one, we have to call the service desk of our IT partner and they will send a new one when they have time. It can take a minimum of 10 minutes and a maximum of one day because it's an authentication solution.

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Thales Authenticators mindshare

As of November 2024, the mindshare of Thales Authenticators in the Authentication Systems category stands at 2.9%, up from 2.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Authentication Systems

Key learnings from peers

Last updated Oct 16, 2024

Valuable Features

Thales Authenticators offer scalability and stability supporting various hardware tokens and OTP integration. Users find the authentication capability invaluable with PKI and OTP compatibility. The management interface is intuitive with YAML 2.0 integration. Off-site tokens allow secure authentication even without internet, benefiting remote users.

"One valuable feature is Thales' ability to provide off-site tokens."
"The technical support services are good."
"We use this solution to log into virtual machines like VMware and VMware Horizon."

Room for Improvement

Thales Authenticators require better integration with other platforms and support for multi-tenant architecture. Users find the dual security steps redundant, needing both phone unlocking and a PIN code. It lacks Microsoft 365 integration, complicating token management for third parties. Sending tokens via SMS or phone calls could enhance functionality. Although current features meet needs, there's interest in future three-factor authentication. Token replacements can be delayed due to reliance on external IT support.

"We faced issues due to slow ticket responses, which improved over time."
"The product could be improved by adding more features for sending tokens via SMS or phone calls."
"The problem with SafeNet is that it's not integrated with Microsoft 365."

ROI

Users reported significant cost savings and enhanced efficiency with Thales Authenticators. Automation capabilities reduced time spent on security protocols, leading to faster workflows. Integration with existing systems was seamless and minimized manual interventions. Improved compliance and data protection led to fewer incidents and associated costs. Beneficial for managing large-scale deployments. Increased user satisfaction due to reduced authentication errors and downtime. Total investment return was higher due to these combined benefits.

Pricing

Enterprise users noted that Thales Authenticators have an annual licensing fee, which includes VMware and SafeNet. Some find it more expensive than Microsoft products, with prices rated nine out of ten. Despite this, enterprise management felt satisfied with the product's offerings, particularly appreciating that the multifactor authentication application is included in the VM price. Many emphasize the value of Thales' robust features justifying the premium pricing level.

"Thales is more expensive than its competitors."
"There is an annual licensing fee."

Popular Use Cases

Users primarily deploy Thales Authenticators for multifactor authentication within enterprise environments. They leverage it for VPN connections and accessing security tools such as jump servers and firewalls. Employees, both on-site and remote, utilize Thales Authenticators for two-factor authentication to log into laptops or PCs. The service facilitates local user authentication and logging into virtual machines like VMware and VMware Horizon. The deployment is often on a hybrid cloud setting.

Service and Support

Thales Authenticators offer high-level technical support. Customers express satisfaction, noting good service. They experienced initial issues with slow ticket responses, which improved over time. Recently, customers find the service satisfactory.

Deployment

Thales Authenticators initial setup is reportedly straightforward, with a simple app download process. Organizations appreciate the user-friendly interface and comprehensive guides provided by Palace, facilitating easy deployment. Migrating approximately 20,000 users was accomplished in eight or nine weeks with a sizable team. The integration across organizations normally takes about a month, with initial unfamiliarity posing minor challenges during client-server registrations. Consequently, deployment is typically smooth and efficient.

Scalability

Thales Authenticators exhibits scalability, efficiently supporting many users, though some cloud-based downtimes were noted. SafeNet Authentication Manager aids scalability, backing extensive environments and offering flexibility to handle hundreds of users fluidly. Evaluations rate the scalability between seven and eight out of ten.

Stability

Many find Thales Authenticators stable, citing consistent performance and minimal downtime over two years. Some report frequent crashes and token issues, suggesting room for improvement. Concerns include tokens being deleted or locked, leading to situations where additional assistance is required if a PIN code is forgotten. A few experience reliable stability, reinforcing the need for potential enhancements to address occasional disruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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