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Okta Workforce Identity vs Thales Authenticators comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.1
Okta Workforce Identity support is praised for responsiveness and professionalism, though some users note improvement areas like response times.
Sentiment score
6.0
Thales Authenticators customer service now receives praise for improved technical support and quicker response times, enhancing customer satisfaction.
 

Room For Improvement

Sentiment score
4.3
Okta Workforce Identity struggles with integration, user provisioning, and user experience, while high pricing hinders broader adoption.
Sentiment score
7.8
Users want better integration with Microsoft 365, simplified token replacement, and improved multi-tenant support in Thales Authenticators.
 

Scalability Issues

Sentiment score
7.8
Okta Workforce Identity is praised for its scalability and flexibility across environments, despite some business scalability challenges.
Sentiment score
8.0
Thales Authenticators is highly scalable, efficiently managing users and entities, with room for improvement in certain scenarios.
 

Setup Cost

Sentiment score
3.9
Okta Workforce Identity pricing is competitive but costly for large firms due to yearly per-user subscriptions and additional fees.
No sentiment score available
Enterprise buyers find Thales Authenticators costly but satisfactory, with high annual fees including SafeNet, outpricing Microsoft.
 

Stability Issues

Sentiment score
8.4
Okta Workforce Identity boasts 99.9% uptime, high reliability, and minimal downtime, with efficient issue resolution and strong user trust.
Sentiment score
8.8
Thales Authenticators are generally stable, but some users face issues like token lockouts and crashes, needing improvements.
 

Valuable Features

Sentiment score
8.2
Okta Workforce Identity offers secure authentication, centralized management, and seamless integration, enhancing productivity and simplifying user access control.
Sentiment score
8.3
Thales Authenticators provide scalable, stable authentication with hardware tokens, OTP integration, intuitive management, and offline security for remote users.
You can only log in if you have the access, which protects the applications by avoiding cross-site scripting.
 

Categories and Ranking

Okta Workforce Identity
Ranking in Authentication Systems
6th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
64
Ranking in other categories
Single Sign-On (SSO) (5th), Privileged Access Management (PAM) (5th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (2nd), Access Management (4th), ZTNA as a Service (8th)
Thales Authenticators
Ranking in Authentication Systems
16th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Tor Nordhagen - PeerSpot reviewer
Extremely easy to work with, simple to set up, and reasonably priced
The drawback of this solution is that in our shops, many staff members sometimes have to be borrowed from one shop to another and the solution does not really support having multiple roles. The user experience we would like to have when a person works in shop A which pays their salary is that they should have access to pretty much everything. Maybe you have somebody who is a manager in that shop A, he should be able to order new wear, he should be able to change the pricing, he should be able to empty the cash registry, and ship it to the bank. But when for instance, in COVID, people had to fill in for people in shops where a lot of people were sick, then they had to actually use user accounts of people that work in shop B. If you were employed in shop A, you could not work in shop B without borrowing somebody else's user ID and password. Which is really bad. We haven't been able to work around that and Okta Workforce Identity does not have a solution for it. We are now piloting their identity governance solution. Obviously, it's easy to give somebody access, give them an account, and give them roles, but it's hard to maintain that. For example, if you moved from, say working in a shop to working in a warehouse. But why do you still have all this shop access? The solution has until now not had anything to really support the process of taking away access. But now we are in a better release program of Okta's identity governance solution. Although it's very basic, the solution has started on a journey, but identity governance is something that Okta Workforce Identity really needs to improve. The ability or the options in the solution for changing the look and feel are not good enough because in our partner portal, essentially what they have is an ugly admin interface. The admin interface is good enough for us technical people because that's all we need. We work with the product and we're able to see the data but when it comes to presenting the service portal, Okta Workforce Identity does not have any capabilities really for making it look pretty. To add branding and different graphical user interface elements than Okta basic for essentially delegated admin for the business-to-business portal is horrifying because you're essentially using the tech admin. The only option we had and used, was to take the tech admin console and strip it. so that a vendor that has some goods that are sold in the shops, when they want to add a user on their side, say a driver or a packer on their side who should know how much they've packed in a truck to come to our warehouse, then the user interface that this vendor is using, these functional people will then have to use an extremely basic user interface.
Gustavo Merighi - PeerSpot reviewer
Has an easy-to-use management interface and a straightforward initial setup process
Our primary use cases include multifactor authentication for VPN connections and access to security tools like jump servers and firewalls. We also use it to enhance security measures in an enterprise environment The most valuable feature is the YAML 2.0 integration. It has an easy-to-use…
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Computer Software Company
15%
Financial Services Firm
15%
Manufacturing Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Okta Workforce Identity?
Okta has introduced the Universal Directory. It has custom attribute capability and user permissions to read/write on their profiles or hide them. Profile sources and identity profile sourcing are ...
What needs improvement with Okta Workforce Identity?
There is a need for Okta to provide an end-to-end solution without needing a separate product like Zscaler for multifactor authentication. Additionally, Okta should enhance its endpoint defensive c...
What do you like most about Thales Authenticators?
We use this solution to log into virtual machines like VMware and VMware Horizon.
What needs improvement with Thales Authenticators?
Currently, the solution fulfills our requirements. We are very satisfied with its features, and do not have any specific ideas for improvement right now. Perhaps, in the future, three-factor authen...
What is your primary use case for Thales Authenticators?
Our employees, whether working on-site or remotely, use Thales Authenticators for two-factor authentication to log in to their laptops or PCs. This is our primary use case.
 

Also Known As

No data available
Gemalto Ezio, Ezio, Gemalto Authenticators, SafeNet Authentication Manager
 

Overview

 

Sample Customers

FedEx, Zoom, Takeda, Lululemon Athletica, GrunHub, jetBlue, McKensson, Bain & Company, Engie, Peloton, Sonos, T-Mobile, Hewlett Packard, MGM Resorts, Ally Financial, Priceline, Albertsons, Itercom, Classy, FICO, Kensho, Live Nation, Drata, Rotary, and others.
Standard Chartered Bank (SCB)
Find out what your peers are saying about Okta Workforce Identity vs. Thales Authenticators and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.