Workspace ONE UEM Reviews

We found that most of the use cases we needed were for mobile devices, such as Android and iOS. In one of the use cases, we wanted to use a secured email on iOS. Since we have Workspace ONE, we have what is called the Box application. We wanted to make use of the Box application and push it from VMware. We also wanted to make use of accesses such as a gateway or VPN to gain access to our internal resources.

The solution can be deployed on-prem or in the cloud.

For Workspace ONE, because they have an integration with the Workspace ONE access, the most valuable feature is the integration with the tool. We can do single sign-on and make use of the same user account to log into multiple applications. Security-wise, the solution is also very secure. Workspace ONE is very flexible in a way. Functionality wise the solution is okay.

VMware Identity Manager is a part of VMware Horizon, which is utilized to manage users. I was previously an employee of VMware. I continued using products from VMware, even in HP, Accops, and Novel.

Personally, VMware Identity Manager is useful for comparison purposes so that I can provide better solutions to my company's customers.

Feature-wise, VMware Identity Manager is not a good product but can definitely be considered an average product. Though VMware claims that VMware Identity Manager is an IAM solution, it is just 50 percent of what an IAM product delivers.

The advantages of VMware Identity Manager can be experienced if one uses VMware Horizon.

I use the solution in my company since we have some applications running on it.

From an improvement perspective, there is a need for discounts to be offered by the solution since it is something that any organization can expect from the product.

Due to limited access, we have limited access control.We are using VMware Workspace ONE mainly for access control. Actually, as per our requirements, the product provider offers us conditional access. I think no other product provides this type of criteria. That's why we are using it.

Customer support needs improvement. Many times, when we encounter an issue, it takes a lot of time for the support team to connect with us and resolve the issue. Sometimes, it may take more than one week to resolve any issue. 

In our company, we use two versions of VMware Workspace ONE, one is the SaaS version on the cloud and another version. Most of the customers of our organization are using the solution to manage their devices, including mobiles, laptops, and similar devices. VMware Workspace ONE also provides our company's customers a tunnel access to corporate resources. 

The single sign-on feature, which integrates with the Identity Manager is one of the most vital features. The VMware Workspace ONE Tunnel is another crucial aspect of the solution. 

Authentication processes become seamless with the single sign-on feature of VMware Workspace ONE. Whether the application resides within the premises or outside, the users don't need to reenter the credentials, VMware Workspace ONE auto authenticates using scripts.

The solution can also integrate the app catalog with the Intelligent Hub, which acts as the agent. Applications catalogs and similar aspects can be accessed through one single interface, whether it's from an Android, iOS, or Windows device. It's a very user-friendly tool in terms of accessibility. 

The product enables us to access our internal applications through any device from anywhere.

It's a very good technology. If I’m in Saudi Arabia today and in the USA tomorrow, I can access our internal applications without any downtime. I can access our office application through mobile phones, laptops, or other personal devices. People suffered losses during COVID-19. The product enables us to access our internal applications from anywhere in the world.

We use the product to manage the device.

The platform makes the mobile device management process straightforward to handle.

We used AirWatch or VMware Workspace ONE to protect mobile devices on a large scale. They were known for being focused on mobile, more than desktops. They may not be as good on desktops, but the main use case is to monitor and manage mobile endpoints, e.g. wireless devices such as  tablets and phones. AirWatch became well known for being really good at monitoring and managing mobile endpoints.

VMware Workspace ONE isn't that good with patching and fixing, especially when compared to BigFix. This is an area for improvement. BigFix did a really good job in terms of patching and fixing, but it had a lot to do with IBM's integration to virtually every other platform out there. That integration really helped from just a server patching and endpoint management situation.

They (IBM) are very good at doing discovery, which is basically surveying the endpoint asset and finding out what vulnerability was there. It might be you're running Windows 10.647, and there are known vulnerabilities below that, so the prioritization of that patching became easy to create rules for, and make sure that you patched all devices with that current OS expeditiously.

Training for VMware Workspace ONE could also be improved, especially when compared to HCL who did a good job, either remote or self-paced.