Workspace ONE UEM Reviews

We used AirWatch or VMware Workspace ONE to protect mobile devices on a large scale. They were known for being focused on mobile, more than desktops. They may not be as good on desktops, but the main use case is to monitor and manage mobile endpoints, e.g. wireless devices such as  tablets and phones. AirWatch became well known for being really good at monitoring and managing mobile endpoints.

VMware Workspace ONE isn't that good with patching and fixing, especially when compared to BigFix. This is an area for improvement. BigFix did a really good job in terms of patching and fixing, but it had a lot to do with IBM's integration to virtually every other platform out there. That integration really helped from just a server patching and endpoint management situation.

They (IBM) are very good at doing discovery, which is basically surveying the endpoint asset and finding out what vulnerability was there. It might be you're running Windows 10.647, and there are known vulnerabilities below that, so the prioritization of that patching became easy to create rules for, and make sure that you patched all devices with that current OS expeditiously.

Training for VMware Workspace ONE could also be improved, especially when compared to HCL who did a good job, either remote or self-paced.

VMware support has always been good, even if they became a really large company. They have what I call "Amazonitus", e.g. there's a lot of level two triage or level one triage, but you definitely get a response back, though a lot of people have moved away towards self-service. The goal is never to take a phone call if they don't have to, which I understand.

Their tech support is still rock solid on both sides, but would really depend on the kind of problem you have.

The setup for VMware Workspace ONE is good, e.g. there are no complexities, and they all have good discovery now. You plug them in, make sure the nodes are aligned on the network, then you can get to them. The setup process for VMware Workspace ONE and one of its competitors IBM, is very good. They've both done a very good job of it.

I was able to evaluate HCL (BigFix), Microsoft, Blackberry, and Ivanti.

AirWatch evolved into VMware Workspace ONE, so it's the same product. AirWatch was more of a competitor of mobile device management and security, so they weren't as good in patching and fixing.

There's another type of solution now that we call unified endpoint management (UEM), and that's a whole new category. I actually have quadrants in that. I know that AirWatch, even when they were acquired by VMware, e.g. it's now VMware Workspace ONE, was still highly rated. HCL is still highly rated. Microsoft was also good. Ironically, another company that was very good for mobile device management and one of the security companies out there is BlackBerry. They're still alive.

I've worked on most of the UEM solutions, including VMware Workspace ONE. For Blackberry, we haven't touched that lately. We have touched BigFix. I do have customers that are still running BlackBerry Spark®. I know even Google is trying to get in the game. Ivanti is also another UEM solution we've been dealing with. There are a number of different ones, e.g. even IBM has moved their MaaS360® platform to try to do unified endpoint management now.

The advice I'd like to give to others looking into implementing VMware Workspace ONE, is for them not to have any qualms about implementing it. Things are quick to set up, even if our team does some very hardcore security things, e.g. identity and access management, all kinds of threat landscape stuff, attack surface monitoring and modeling, etc. VMware Workspace ONE is one of the easier technologies that can be implemented for what we do, so I'm recommending it to others.

In terms of rating VMware Workspace ONE, there are a lot of "mini-categories", so they don't do some of the things I was talking about, or they're just newer into it. If I look at unified endpoint management, e.g. mobile, desktop, and everything combined, I would probably put BigFix high up there. For mobile, I would put VMware Workspace ONE high up there along with some others. Some of the SaaS ones, e.g. Tanium, do a good job, too. BlackBerry actually does a really good job with unified endpoint management, too. They just don't have billions of their devices out there, but in terms of managing their own devices, they were really the best in the early days, with a very secure platform.

HCL for UEM could be rated the best. For mobile, VMware Workspace ONE would rate the best, because they were really focused on that from the very beginning. They led the way, even if in that space you'll see 500 competitors, with people jumping up and jumping down, and constantly moving. VMware Workspace ONE in the mobile space has been very sustained in terms of how they've been rated and how they've grown over time. They owned the market with four or five of these solutions, and they were able to maintain the lead.

I could rate VMware Workspace ONE eight out of ten, but it would still depend on the use cases. BigFix is better for unified endpoint management, the ability to patch all assets, etc. VMware, on the other hand, is more focused on mobile. VMware being an infrastructure company and everybody inexpensively spinning up VMs all over the place: they've tried to pull that side a little more toward the infrastructure side, desktops, and PCs, and even on the networks, but both of them have grown tremendously.

In the last two or three years, for obvious reasons, with all the resiliency planning we do now for mobile workforces, it's really important for them to develop new capabilities, which I think they have, but this has been really good for their development. They've seen everything at this point.

I'm a reseller and help our customers implement the solution. We're using version 20.

Most of our customers deploy the solution on a public cloud. It's the VMware shared cloud. Most of our customers are small enterprises because most of the businesses in Hong Kong are small. Our customers usually have 20 to 100 devices.

There are two distributors in Hong Kong. We buy from the distributor, resell the solution, and we help other IT or telecom companies to implement the solution for their customers because they don't have professionals to do it.

Our customers request this solution because they like the repetition.

The solution is too complicated. A lot of end customers don't know how to start when they go into the console. They request our service to help them implement the MDM policy.

The distributor and VMware's people can't tell me what's the differentiation or the spec, because MDM products are very similar these days. Some of that might be because the vendor thinks it's good but it's not what the customer wants. That's why it's very difficult.

I have used this solution for about three years.

I would rate the stability as eight out of ten.

I would rate the scalability as eight out of ten.

I would rate technical support as six out of ten.

Usually, we solve most of the problems that our customers have. If they have a problem and need us to raise a ticket to VMware, then usually it's a very serious problem, and it takes time to find the right person to solve it.

Last time, it took three to four weeks for technical support to find the right person to solve the problem.

I'm also working with SOTI and Samsung Knox.

If it's the government center, we usually recommend that they use SOTI. If it's a commercial center, what we recommend depends on their budget. Depending on the budget and the type of device that the customer uses, we would recommend either Samsung Knox or Workspace ONE.

Most of our customers deploy the solution on the cloud, not on-premises. The most complicated part of the installation is installing the server.

Implementation can take six weeks to two months.

First, we get the requirement from the customers. They tell us what they want on the mobile and the features or result that they want. Then, we input and create the policy for them. After that, we test the result on the device. If it's okay, then we do the training after implementing the policy.

For deployment, usually one project manager and two engineers are needed.

If you lower the price too much, then the reseller and distributor don't earn money and they won't promote your product because software is a service.

The solution is about $45 per device for a 12 month subscription. The price is standard across the world. 

For the enrollment service, if the project is too big and there are too many devices, sometimes a customer will outsource the enrollment service or the professional service.

I am also working with SOTI and Samsung Knox.

I would rate this solution as seven out of ten.

My advice is to find a company that knows MDM. For example, the team in my company mainly specializes in MDM, which is why we can help customers. Not many companies in Hong Kong can help customers to implement.

We deploy AirWatch on the mobile devices of our employees. 

It has improved the way our organization functions. It provides security. If you're giving phones to your employees, you want the platform to be secure. If an employee loses his or her phone or someone steals it, the data on the phone itself is secured because you can just centrally disable everything. So, you only lose the device but not the data. If you lose your phone and there is no AirWatch in it, you need to find other creative ways to disable or get your phone back.

It allows companies to apply rules related to company policy. You can use your phone like a normal device with the exception that it is being monitored by the company, which I don't mind because I use the phone exclusively for work.

You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed.

Its performance is quite good on Apple phones or even mid-range phones. If you install an AirWatch on a phone that is not too powerful, you will have performance issues. That's because the phone is not too powerful, and there is not enough memory, etc. They could do a lighter version for a less powerful phone. It would also be useful for very small companies that don't want to spend money on expensive phones. Having said that, I don't think that is their target market. If their target market is enterprise, all enterprises perhaps have an agreement with Google or Apple, and they would get a phone that has already been tested, and they know that AirWatch will work on that phone.

I have been using this solution for three months.

It is stable. There are no issues or bugs at this moment. In the earlier versions, there were some bugs, but they have fixed those. My experience is only with iOS, and it seems stable. I have got an Apple device. iOS is a quite stable platform, and they have tuned it to work really well with iOS and even Android. 

My company is quite big, and it seems good for big companies. It is for the enterprise environment. You won't use AirWatch for one or two individuals. You use it when you have a quite sizable mass of employees. In our company, it is being used by sales professionals, VPs, and C-levels.

I have not used their technical support. After you do the installation, usually you shouldn't have any problem unless there is a hardware issue with the phone itself. If there is any problem with AirWatch, they should be able to fix it from there because everything is centrally managed.

When I joined the company, they gave me the phone and asked me to install AirWatch, so that was it.

It is quite straightforward for technical and non-technical people. You just press next and read what you're doing, and that's it. It is nothing too complex.

It is quite expensive, but I think large companies have agreements with these organizations that provide remote monitoring for phones, and they get massive discounts. The public price does not reflect what they pay. You won't get the same pricing if you're buying for 10 employees versus 1,000 employees. On the public price, you get perhaps a 10% discount, but if you're buying 1,000, the discount could be really massive, especially if you signed a contract for a number of years.

I would rate AirWatch a nine out of ten. It is quite good, and I have a good experience with it. The phone has never failed, so it is working well.

I'm using the solution to manage all cabinets in our company. It's essential for our business. 

We chose this solution as it's more in line with the business solution security of devices in our company. We moved devices to this solution to experiment with it to see if it's the best possible solution in terms of security. So far, it's been good. 

It's a more secure solution to manage all tablets or mobile devices. It helps us stay organized and integrates well with mobile devices and tablets. 

It's stable and reliable.

The solution can scale.

We'd like the customization to be better.

It would be ideal if the interface was better to make it easier to manage all devices. 

We'd always like more features and functionality in the future as the solution continues to progress. 

I've used the solution for one year. 

The solution was stable. There were no bugs or glitches and it didn't crash or freeze. We find it to be reliable. 

We started by managing 200 tablets. We'll be expanding usage in the coming months. We'll likely reach a maximum of 400 tablets.

We have 150 people on the solution currently.

I get support from a third party, not directly from the product. The support I get is in my country, in Egypt, and that's better as it's local. 

I used Microsoft Intune previously, and it was difficult for me. I switched as this solution was simpler. 

The initial setup was not complicated. There may be a bit of difficulty in connecting all the components together. However, I have a year of experience, so, for me, it wasn't hard. It gets easier with time. Likely in five more years, it will be even simpler to deploy. I had some additional documentation as well that helped. 

The deployment itself took about one month. That is a typical timeframe.

Our strategy was to mainly manage all tablets and mobile devices from a single platform. Our main strategy was to connect all devices and be able to track them in case they were stolen or they were losing data. With this solution, we are able to set up and manage everything centrally.

We handled the initial setup in-house. There was no outside assistance.

We have a three-year contract that we pay on a yearly basis. The pricing is on the website. For big users, it's around $500.

We looked at a variety of different products, including some from Microsoft.

I'm a customer and reseller.

I'd rate the solution seven out of ten.

One of our customers used it for centralizing and managing the identity and access of a SaaS-based solution. They used Workspace ONE to provide identity-based services and authentication, such as MFA. It integrates with Microsoft Office, Google Cloud, and things of that nature.

It is deployed in the cloud with a tie-in. It synchronizes to on-prem.

It has really easy and quick onboarding. Its transition and migration capabilities have been very helpful as we transition applications to the cloud. It was a central piece for enabling that to happen very quickly.

Clear and concise documentation is most valuable. That's a feature for me. 

Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly.

Support is probably the main challenge that we have. Their support was not very good. We had to tell them what we told them four or five times.

This product makes use of SAML across the board, which has seven known security flaws. It would be good if the company created a way to protect against SAML flaws. One way would be to integrate a firewall server or an endpoint out in the cloud with which you could establish trust. If you knew nothing about SAML and you did some Google searches about what SAML is, what are the flaws, and what are the known vulnerabilities, eventually, you'll find that there are seven flaws. There are two methods that you can use to solve those seven problems. They essentially involve putting a firewall or putting rules, such as access controls, so that anybody in the world can't just come in, authenticate, and either be a good guy or be someone trying to knock on my door and get into my house. If I could eliminate that, it would be awesome.

I used it about 30 days ago. It was a three-month project.

We didn't run into any bugs. In terms of performance, we didn't really test it for performance. We were not at all looking at performance metrics.

It seems like it would scale, but I can't really be sure because we did not test the scalability.

Our client has probably 2,000 people with all types of job roles. They are admins, engineers, and then there are regular users with no special privileges.

Their support needs to be improved. I don't know if this is a new area that the support people are learning, but the people supporting the product, or at least the people giving us the response back from support, were not very good. We had to tell them what we told them four or five times.

I didn't use any other solution previously.

There were five people involved. We had everyone from network architects to myself, an enterprise architect, and then we had representatives from each application. Everyone had their own little part to do, but the deployment was pretty straightforward and simple. It was so simple that we didn't believe some of the documentation. All you need to do is B and then C. It took having a little bit of faith and just walking through the instructions, and then, of course, we had to blow everything away and start again to try to repeat the deployment process so that we knew that all the steps were valid and accurate in multiple use cases, and they were.

It took us two and a half to three days to stand up the product. From there, onboarding applications went from two weeks to two days.

It requires ongoing maintenance. It's like running a cruise ship. You need to constantly monitor and maintain the product. We do that on behalf of our client.

It's definitely a bit on the expensive side. It is more for smaller organizations and not large, massive enterprises.

I am not sure about any additional costs. As far as we could tell, the billing was what the billing was.

Workspace ONE is one component of the solution. It is not the solution in itself. Workspace ONE is the front door and the locking mechanisms of all the doors, but you only need that if you're going to build a house.

I would rate it an eight out of 10.

My clients are using VMware Workspace ONE for information protection and enterprise mobility management.

The most valuable feature of VMware Workspace ONE is its reliability.

The integration on the application side could improve.

I have been using VMware Workspace ONE for approximately three years.

I rate the stability of VMware Workspace ONE a nine out of ten.

Our clients are mostly medium-sized businesses with users from 200 to 2,000.

The support provided by the vendor is good. However, they have a limited skill set in providing support.

I rate the support of VMware Workspace ONE an eight out of ten.

Positive

The initial setup of VMware Workspace ONE is of a middle level of difficulty. It requires special training and skill sets.

The time implementation can take between 15 days to three months.

I rate the initial setup of VMware Workspace ONE an eight out of ten.

The price of VMware Workspace ONE is expensive. However, for the features that are provided, the price is reasonable. There is a subscription to use the solution.

I rate the price of VMware Workspace ONE a seven out of ten.

The decision to implement VMware Workspace ONE depends entirely on the specific use cases at hand. If an organization requires a unified console for managing multiple aspects such as cloud services, email, information protection, and mobile endpoint management (MEM), then this solution would be suitable. However, if the requirement is solely for mobile device management (MDM), alternative solutions may be more appropriate.

I rate VMware Workspace ONE a nine out of ten.

The solution's use cases can vary depending on the organization. For example, we have deployed projects for BYOD, Mac Management, and Windows Management solutions. Each project is different and tailored to the specific needs of the organization. One of the benefits for our customers is the ease of use with a single platform to manage all devices. The dashboard is visually appealing and provides compliance insights for CIOs and CTOs to review.

Windows Patch Management is a wonderful feature of the solution.

The solution is an improved version. Pricing is a limitation. I think it's on the higher side, so if it were cheaper, it would benefit more organizations.

I have experience with VMware Workspace ONE for more than five years. I am working as a SI, and my company has a partnership with Microsoft or VMware. We are a premium partner for VMware. Also, I am using the latest version of the solution.

It is a very stable product.

It is a highly scalable solution, allowing you to start with a hundred licenses and scale up to multiple lakh licenses.

Sometimes, we face an issue and raise a ticket. The technical support team is fantastic and resolves the issue. VMware is a well-known brand that doesn't need any acknowledgment.

The setup process was not complex since my company mostly sells cloud-based instances, which means they are already pre-configured. We only need to configure the policies based on the use cases, and it works seamlessly. Therefore, the setup process is effortless. Additionally, the solution does not require any maintenance as it is a cloud instance, and all maintenance will be taken care of by VMware.

My company's customers have experienced a return on investment using the solution.

Currently, the product is priced at around 50 USD. However, in India, there is a similar product available for around 25 USD.

In comparison to other tools, VMware Workspace ONE has some cons, especially from a pricing perspective. However, one of its pros is that other tools may not manage identity or access as effectively. Despite this advantage, the pricing of VMware Workspace ONE is still considered relatively high.

VMware products, in my opinion, is an exceptional product, and it allows for the management of a complete device fleet from a single console. It can manage Windows, Mac, Android, or iOS devices, and policy configurations are straightforward to deploy. I would recommend this solution to others since I have already recommended it to most of my customers. Overall, I rate the solution a ten out of ten.

We have multiple use cases for VMware Workspace ONE. The main use case for VMware Workspace ONE is offline domain drawing. 

We don't have any limits for Windows 10 Enterprise, because if you want to go for the endpoint management, it's a need to have Enterprise Edition for Windows 10 devices.

You can upgrade and migrate the existing group policies that we use for VMware Workspace ONE for the active directory. We can push the policies and group policies. We can migrate it and manage it from VMware Workspace ONE.

VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions.

We don't have the availability of sharing with other platforms, such as social platforms, or YouTube. We don't find those learning materials. It is very difficult to learn. 

I have used VMware Workspace ONE within 12 months.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good. If we want to scale we only need to purchase more licenses.

We have approximately 50,000 users using this solution.

I rate the support from VMware Workspace ONE a four out of five.

Positive

I have used other solutions, such as Microsoft Intune. I have found VMware Workspace One better than Microsoft Intune.

VMware Workspace ONE is not straightforward, but we had tested for the on-premise setup. It worked very well and we also tried the SaaS solution. We have tried both solutions. It took us five months to do.

Even though we were not aware of a lot of things and there were dependencies that were the challenge. We had to address all of them. If we want to test it now, it would be two months maximum, we can test it and onboard it.

We did the deployment with the help of the VMware team.

VMware Workspace ONE licensing price is good with their supportability. The price of VMware Workspace ONE is reasonable. We are using an enterprise license.

I rate VMware Workspace ONE a nine out of ten.