Workspace ONE UEM Reviews

VMware Workspace ONE is an MDM solution that we use to manage mobile devices, laptops, IoT devices, and iPads.

The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity.

The solution's pre-stage enrollment could be improved. I would like to see more geofencing in the solution so that we can precisely track and keep a record of the devices in case of theft.

I have been using VMware Workspace ONE for three years.

VMware Workspace ONE is a stable solution. Sometimes, we have to wait for the latest updates. You don't have to wait in the case of Apple devices because Apple releases changes in their update, and based on that, the leading solutions also make the changes in the beta version.

VMware Workspace ONE is a scalable solution, and we can add multiple devices to it.

Currently, 1,500 users are managing the devices in our company. It's not extensively used because we are partners who sell these solutions to our customers.

We have heard from our customers that their experience with the solution's technical support was pretty good. Also, we have our in-house support center, where we take customer calls and resolve their issues periodically.

The solution's initial setup is not complex. Anyone with a little basic knowledge can do the configuration.

We implemented the solution through an in-house team.

The deployment process is pretty simple. You should have the devices, back-end connections, ports, and Identity Manager. The devices should be in one single portal managed by Apple Business Manager. You can do the enrollment. If the Apple Business Manager is unavailable, you can do the user-initiated enrollment, which can be done by the user's end.

In some cases, a customer may feel the solution is expensive.

VMware Workspace ONE is deployed on the cloud, but the on-premises version is also available based on the customer's industry requirements. Users who want to manage their devices should look at the solution based on their future prospects, not the current scenario.

Overall, I rate VMware Workspace ONE an eight out of ten.

We are using VMware Workspace ONE for mobile devices.

The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure.

The length of time it takes to deploy an application could improve.

I have been using VMware Workspace ONE for approximately seven years.

VMware Workspace ONE is reliable.

The solution is scalable.

We have hundreds of thousands of users using this solution.

The technical support is good.

I rate the support from VMware Workspace ONE an eight out of ten.

Positive

I have not used other similar solutions in the past.

Our teams decide which device the solution has to be implemented. The time it took to implement all our devices took approximately five hours.

We have a team that deploys VMware Workspace ONE.

I have received a return on our investment using this solution.

The price of the solution is costly for the number of users I am using it for.

We use approximately three engineers for the maintenance of this solution.

I would recommend this solution to others.

We will soon be discontinuing the use of VMware Workspace ONE and using an in-house solution.

I rate VMware Workspace ONE an eight out of ten.

VMware Workspace ONE can be deployed in the cloud and on-premise.

The main use case for VMware Workspace ONE is for customers who are looking for a single tool for all their device management needs and have had limitations with respect to Mac specifically and virtual reality devices with other solutions such as Intune. They can move to VMware Workspace ONE, where they can have all kinds of support.

The most valuable feature of VMware Workspace ONE is the support for multiple devices. Not only iOS, and Android, but all kinds of platforms, including VR device management. Additionally, it has a tunneling feature, which no other solution provides. Other solutions have to integrate with other tools to have this functionality, whereas VMware Workspace ONE has its own application gateway tunnel.

VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool.

I have been using VMware Workspace ONE for approximately eight years.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good.

The support of VMware Workspace ONE is good. When we opened a ticket we had a quick response.

The deployment of VMware Workspace ONE is easy. The time it takes for the deployment depends on the environment totally. If it is only a small environment, with no integration, with the cloud instance, and no set of a separate instance or sub-component is required, it can be set up in approximately a week.

In the use case scenarios, for example, where there is an on-premise instance where there are unified access gateway components required, then it takes a little longer because the firewall ports and setting up the infrastructure will take some time.

The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses.

I suggest to others if they have multiple device platforms, especially in Apple and the VR device area. VMware Workspace ONE is the best tool where they can receive not only the VR and Mac support but in order to manage the Microsoft Windows devices as well, they will have good functionality. 

I rate VMware Workspace ONE an eight out of ten.

I'm using the solution to manage all cabinets in our company. It's essential for our business. 

We chose this solution as it's more in line with the business solution security of devices in our company. We moved devices to this solution to experiment with it to see if it's the best possible solution in terms of security. So far, it's been good. 

It's a more secure solution to manage all tablets or mobile devices. It helps us stay organized and integrates well with mobile devices and tablets. 

It's stable and reliable.

The solution can scale.

We'd like the customization to be better.

It would be ideal if the interface was better to make it easier to manage all devices. 

We'd always like more features and functionality in the future as the solution continues to progress. 

I've used the solution for one year. 

The solution was stable. There were no bugs or glitches and it didn't crash or freeze. We find it to be reliable. 

We started by managing 200 tablets. We'll be expanding usage in the coming months. We'll likely reach a maximum of 400 tablets.

We have 150 people on the solution currently.

I get support from a third party, not directly from the product. The support I get is in my country, in Egypt, and that's better as it's local. 

I used Microsoft Intune previously, and it was difficult for me. I switched as this solution was simpler. 

The initial setup was not complicated. There may be a bit of difficulty in connecting all the components together. However, I have a year of experience, so, for me, it wasn't hard. It gets easier with time. Likely in five more years, it will be even simpler to deploy. I had some additional documentation as well that helped. 

The deployment itself took about one month. That is a typical timeframe.

Our strategy was to mainly manage all tablets and mobile devices from a single platform. Our main strategy was to connect all devices and be able to track them in case they were stolen or they were losing data. With this solution, we are able to set up and manage everything centrally.

We handled the initial setup in-house. There was no outside assistance.

We have a three-year contract that we pay on a yearly basis. The pricing is on the website. For big users, it's around $500.

We looked at a variety of different products, including some from Microsoft.

I'm a customer and reseller.

I'd rate the solution seven out of ten.

We have multiple use cases for VMware Workspace ONE. The main use case for VMware Workspace ONE is offline domain drawing. 

We don't have any limits for Windows 10 Enterprise, because if you want to go for the endpoint management, it's a need to have Enterprise Edition for Windows 10 devices.

You can upgrade and migrate the existing group policies that we use for VMware Workspace ONE for the active directory. We can push the policies and group policies. We can migrate it and manage it from VMware Workspace ONE.

VMware Workspace ONE for the new users or the new clients that they try to procure and learn it, there can have difficulties. It does not have user-friendly portals. The portal seems to be more user-friendly in Microsoft solutions.

We don't have the availability of sharing with other platforms, such as social platforms, or YouTube. We don't find those learning materials. It is very difficult to learn. 

I have used VMware Workspace ONE within 12 months.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good. If we want to scale we only need to purchase more licenses.

We have approximately 50,000 users using this solution.

I rate the support from VMware Workspace ONE a four out of five.

Positive

I have used other solutions, such as Microsoft Intune. I have found VMware Workspace One better than Microsoft Intune.

VMware Workspace ONE is not straightforward, but we had tested for the on-premise setup. It worked very well and we also tried the SaaS solution. We have tried both solutions. It took us five months to do.

Even though we were not aware of a lot of things and there were dependencies that were the challenge. We had to address all of them. If we want to test it now, it would be two months maximum, we can test it and onboard it.

We did the deployment with the help of the VMware team.

VMware Workspace ONE licensing price is good with their supportability. The price of VMware Workspace ONE is reasonable. We are using an enterprise license.

I rate VMware Workspace ONE a nine out of ten.

I have used VMware Workspace ONE to manage and support the applications and operating systems (including Windows) used by staff in environments with all different kinds of requirements.

The feature with the highest rating for me is its employee management. I can also praise how versatile it is in terms of operating systems. It has good support for multiple operating systems and can easily manage them all. Not just that, but it can also support any kind of tool that can be run on all these operating systems.

From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations.

Other areas of improvement are the synchronization functionality, as well as group management. I believe these areas could do with some polish. But beyond that, I wouldn't say anything else needs to be revamped.

I have been using VMware Workspace ONE for almost three years now.

It's a stable product, but regarding their capability in terms of pushing out patches and all that, they do seem to hit a ceiling sometimes. They need to increase their capability a little more in this area.

For example, it lags sometimes when sharing content, pushing updates, and so on. These areas have been a bit inconsistent when we had the initial setup and it's improved slightly since then, but it's not quite there yet.

I have found that it's always been scalable enough for our purposes.

The customer service is very good. They have supported everything from their out-of-the-box solution and even more than that. They extended their support to other regions when we started using them. And for some of the areas that they already serve, they came out on-site to help support us.

It's pretty straightforward. For the initial setup, it took around four days because we had requirements that prevented us from using it immediately as an out-of-the-box solution. That is, our setup had to adhere to certain scenarios which took some time to configure properly. To deploy the entire customized solution, I'd say it took around two to three weeks in total.

We implemented a customized solution that was based around specific scenarios and we were able to get their support team out on-site to help us.

If you have a host of custom requirements (including licensing), make sure to set aside enough time for the initial setup because it can take up to a few weeks depending on how complex your environment is. 

I can surely recommend VMware Workspace ONE to others.

I would rate VMware Workspace ONE a nine out of ten.

The solution was based on Linux and Windows. We used to test other systems. The solution is quite useful if we are not using encryption. The solution was quite good for my private use cases. It is easy to start something and work from scratch.

I tried to use the tool on an encrypted disk, but it was inconvenient. The encryption was difficult. The product must be available for more hardware.

I have used the solution in the past twelve months.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I use the product for my daily routine work.

I rate the ease of setup an eight or nine out of ten. The product is installed on our hardware. It's not available for each server and hardware. The deployment took a few weeks.

I rate the pricing a five out of ten.

Currently, I am using Proxmox. Proxmox is more available for simple tasks on PCs and Laptops.

Currently, the firmware is not working on the hardware. I do simple projects. Integrating the solution with other enterprise systems has moderately improved our operational efficiency. I will recommend the product to others. It is quite good. I like the tool. Overall, I rate the solution a five out of ten.

I use VMware Workspace ONE for client and device management. This includes managing mobile devices and laptops.

The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively.

VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness.

I have been using VMware Workspace ONE for four years.

I would rate it a seven out of ten in terms of stability. It is challenging to stabilise it, but once it's running, it runs well. The challenge comes from the complexity of our organisation and some unexpected results from VMware. A more straightforward environment would likely experience fewer stability issues.

It delivers as expected, providing what you would anticipate from such a tool. Currently, we have about four thousand devices under management, and we use it extensively as our primary tool for application delivery. If it doesn't work, the whole organization comes to a halt.

I would rate the scalability of VMware Workspace ONE as an eight out of ten.

VMware's support organization is speedy, providing fixes quickly. I've mostly had positive interactions with them.

Positive

Before using VMware Workspace ONE, we used the Microsoft SCCM solution, but it was getting old. We decided to switch to Workspace ONE because of its capabilities and pricing. We also evaluated the Microsoft suite before choosing VMware.

I would rate my experience with the initial setup of VMware Workspace ONE as a five out of ten.

It's a mix between the complexity of our environment and the complexity of the tool. Our challenges were stability in the environment and ensuring all functional use cases were delivered through Workspace ONE.

The solution is deployed in a hybrid environment, with VMware Workspace ONE in the cloud and tunnelling in our on-premises data centre. We are also transitioning to Microsoft Azure for our cloud solutions.

We have noticed a return on investment, as it is easier for users to use, provides more flexibility, and offers better security compliance with regulations.

 We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.

I would rate the pricing a four out of ten, making it affordable.

I would rate VMware Workspace ONE as a seven out of ten. I advise others to look into usingWorkspace ONE to find a suitable partner with extensive product knowledge.