Workspace ONE UEM Reviews

All the features, including Web, Android, and iOS Management, are valuable. Workspace ONE Intelligence is also a valuable tool. The streamlining of device management tasks is incorporated into the tool. We do not have to do much. The product has fully automated features that help people do tasks easily. It has been improving remote workforce support for eight years. It provides access to all our systems at any time from any place. It also provides seamless integration with third-party tools and single sign-on.

The technical support could be improved.

I have been using the solution for 13 years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. I recommend the solution for small and big organizations.

We do not use support much since we are experienced. Product-related issues occur due to new functions. It is sometimes difficult for the first-level support to understand the full context of the problem.

Positive

We did not face any challenges while implementing the solution. We manage very big customers to very small customers. They are doing well. The tool is easy to deploy and easy to use. It is transparent to the end user.

The solution’s pricing is favorable.

I have used solutions from Microsoft, SAP, and MobileIron.

Overall, I rate the product a ten out of ten.

We are using VMware Workspace ONE for mobile devices.

The most valuable feature of VMware Workspace ONE is it provides the ability to find out the location of devices and manage end-point solutions when they are deployed, and keep them secure.

The length of time it takes to deploy an application could improve.

I have been using VMware Workspace ONE for approximately seven years.

VMware Workspace ONE is reliable.

The solution is scalable.

We have hundreds of thousands of users using this solution.

The technical support is good.

I rate the support from VMware Workspace ONE an eight out of ten.

Positive

I have not used other similar solutions in the past.

Our teams decide which device the solution has to be implemented. The time it took to implement all our devices took approximately five hours.

We have a team that deploys VMware Workspace ONE.

I have received a return on our investment using this solution.

The price of the solution is costly for the number of users I am using it for.

We use approximately three engineers for the maintenance of this solution.

I would recommend this solution to others.

We will soon be discontinuing the use of VMware Workspace ONE and using an in-house solution.

I rate VMware Workspace ONE an eight out of ten.

I use VMware Workspace ONE for client and device management. This includes managing mobile devices and laptops.

The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively.

VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness.

I have been using VMware Workspace ONE for four years.

I would rate it a seven out of ten in terms of stability. It is challenging to stabilise it, but once it's running, it runs well. The challenge comes from the complexity of our organisation and some unexpected results from VMware. A more straightforward environment would likely experience fewer stability issues.

It delivers as expected, providing what you would anticipate from such a tool. Currently, we have about four thousand devices under management, and we use it extensively as our primary tool for application delivery. If it doesn't work, the whole organization comes to a halt.

I would rate the scalability of VMware Workspace ONE as an eight out of ten.

VMware's support organization is speedy, providing fixes quickly. I've mostly had positive interactions with them.

Positive

Before using VMware Workspace ONE, we used the Microsoft SCCM solution, but it was getting old. We decided to switch to Workspace ONE because of its capabilities and pricing. We also evaluated the Microsoft suite before choosing VMware.

I would rate my experience with the initial setup of VMware Workspace ONE as a five out of ten.

It's a mix between the complexity of our environment and the complexity of the tool. Our challenges were stability in the environment and ensuring all functional use cases were delivered through Workspace ONE.

The solution is deployed in a hybrid environment, with VMware Workspace ONE in the cloud and tunnelling in our on-premises data centre. We are also transitioning to Microsoft Azure for our cloud solutions.

We have noticed a return on investment, as it is easier for users to use, provides more flexibility, and offers better security compliance with regulations.

 We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.

I would rate the pricing a four out of ten, making it affordable.

I would rate VMware Workspace ONE as a seven out of ten. I advise others to look into usingWorkspace ONE to find a suitable partner with extensive product knowledge.

The primary use case was to containerize data and allow us to deploy applications securely. That was the use case that was predicated on and funded as a security initiative.

We had no MDM in place before, and we had one after the fact. When we had a departing employee, we were able to close off their access immediately.

Basically, the data containerization and the ability to publish and consistently push apps is the most valuable aspect of the product.

It has good stability.

The product can scale. 

There was nothing that the product couldn't do except force upgrades of iOS on iPhones.

The management interface needs to be better.

We'd like more useful support.

The scripting language is all very unique to the product as opposed to using any kind of industry-standard methods. That might be frustrating for some teams. 

The initial setup can be complex.

I've worked with the solution for three years. 

The solution seems to be stable. 

This product scales well. 

At the high water mark, we had 3,200 users. We're down to about 2,100 now.

We do not have plans to expand the solution for a few reasons. Number one is cost. Number two is the management interface is poor. Number three is the absence of support from the vendor. Number four would be how hard it is to support Gene Pool. Finding people with expertise with the product are few and far between.

Support is absolutely horrible. 

If I was not escalating through the account team that I've got, I would have practically no support on it whatsoever. In terms of quality, it's an absolute one out of ten.

Negative

Initially, the setup itself is quite complex. We had bought what VMware called a starter kit, which came with some professional services to get us up and running with the product. I'd rate it a four out of five in terms of ease of deployment as we did have those professional services to help us.

Unfortunately, the implementation, I would have to call a fail. We had several existing devices, and installing the product properly involved wiping the phone and installing and then restoring the user's information. And we had a very large resistance to that approach from our client community. We ended up installing more of a BYOD model, which limited the value of the platform to our organization.

We had the help of VMware professional services. 

While they were helpful, we were not prepared for the amount of change it would be inflicting on our user base, and as a result, it was not as successful as we would've liked.

The ROI was predicated on a more secure environment. That was achieved.

It's a subscription from VMware. We have a hybrid setup with a physical gateway on site, however, beyond that, it's subscription-based.

We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model.

I was not here when the initial purchase was made, so I don't have that comparative analysis from three years ago. It does not strike me as particularly expensive, however, given that Intune is now included with my E3 subscription, it's on the expensive side now.

Typically, the solution comes as part of a package deal. 

We are end-users. 

I'd warn future users not to underestimate the impact on an existing environment.

I'd rate the solution three out of ten. It's hard to use in the absence of support. It does what it needs to do. However, I don't like it.

VMware Workspace ONE can be deployed in the cloud and on-premise.

The main use case for VMware Workspace ONE is for customers who are looking for a single tool for all their device management needs and have had limitations with respect to Mac specifically and virtual reality devices with other solutions such as Intune. They can move to VMware Workspace ONE, where they can have all kinds of support.

The most valuable feature of VMware Workspace ONE is the support for multiple devices. Not only iOS, and Android, but all kinds of platforms, including VR device management. Additionally, it has a tunneling feature, which no other solution provides. Other solutions have to integrate with other tools to have this functionality, whereas VMware Workspace ONE has its own application gateway tunnel.

VMware Workspace ONE can improve in virtual reality. Customers are now looking toward virtual reality devices. Though it supports virtual reality, it's treated as an Android device. Customers want to deal with VR devices, they want a specific VR tool. Not an Android device VR tool.

I have been using VMware Workspace ONE for approximately eight years.

VMware Workspace ONE is stable.

The scalability of VMware Workspace ONE is good.

The support of VMware Workspace ONE is good. When we opened a ticket we had a quick response.

The deployment of VMware Workspace ONE is easy. The time it takes for the deployment depends on the environment totally. If it is only a small environment, with no integration, with the cloud instance, and no set of a separate instance or sub-component is required, it can be set up in approximately a week.

In the use case scenarios, for example, where there is an on-premise instance where there are unified access gateway components required, then it takes a little longer because the firewall ports and setting up the infrastructure will take some time.

The solution can be costly when the customer is dealing with multiple platforms. If a customer is only dealing with iOS, Windows, and Android then Intune is the better choice because there are free licenses.

I suggest to others if they have multiple device platforms, especially in Apple and the VR device area. VMware Workspace ONE is the best tool where they can receive not only the VR and Mac support but in order to manage the Microsoft Windows devices as well, they will have good functionality. 

I rate VMware Workspace ONE an eight out of ten.

We use VMware Workspace ONE for desktop virtualization.

When compared to competitors, VMware Workspace ONE is quite good.

As we are driving this business for the credit bureau, all of the benefits and features are available, as well as a few regulatory terms from the RBA. We have to abide by the rules and the regulatory terms. The MDM solution satisfies all of the requirements.

The performance is good, and it is easy to configure.

The user interface is very friendly.

Our central authentication mechanism is not integrated with this solution, which we deployed three years ago. So far, our goal is to integrate it with our two directory servers, but we've run into a few challenges. We are not able to connect with support to help us resolve this integration issue.

I would like to see improvements made to both the support, and the pricing.

We have been using VMware Workspace ONE for three years.

VMware Workspace ONE is a stable solution.

This system may be scaled up with further licensing, which is beneficial to the company.

It has scalable capabilities.

In our organization, I believe we have 100 users.

Technical support is an area that needs improvement.

I'm having difficulties with VMware support, with AirWatch, Workspace ONE. We would like to integrate it with our central authentication system, but there are some issues. We have been trying to connect with the technical support team to help us resolve this issue.

We are using AirWatch, which is an MDM solution, and we are also using SaltStack, for automation. 

VMware recently acquired SaltStack. According to my knowledge, the merger with SaltStack occurred this year.

After you've deployed the solution for your company, there are only a few things left to accomplish, such as adding or configuring new users. If someone leaves the organization, you have to remove them, which does not require further administrative effort.

I believe it takes around 10 to 15 minutes to configure a new user.

A technical team of only two to three people is sufficient, especially considering they have 24/7 assistance.

The installation can easily be done yourself, it's easy. 

Anyone can follow the instructions or watch the video and do it themselves.

It's a costly solution.

While it is not inexpensive in terms of price, it is definitely worth it. In terms of pricing and the functionality we get with the MDM, I believe it is more than adequate.

We have a three-year subscription.

With the many solutions available such as IBM MaaS360 and Microsoft Intune, you have to consider the business requirements, the software you will be using, and the strength of the security it provides.

This solution is very secure, and I would definitely recommend it to others.

I would rate VMware Workspace ONE a nine out of ten because the support is lacking.

We've had a full range of use cases. It's great for community colleges or remote workers. Onsite it can be on desktops or mobile. It has the ability to wipe mobile devices. You can lock them down or control them.

Obviously, with COVID, the remote workforce has been a huge driver.

I had one client that had a bunch of gyms where you got to work out and they deployed Workspace One across all of them and used that just to serve all the desktops. That way everything was uniform, and everything was the same patching level. It just simplified management. That's one example of a specific use-case.

You can always do more to gain network efficiency for delivery. At the end of the day, you're sending mouse clicks, keyboards, and screens out, and just improving delivery mechanisms. If you've got a full spectrum of consumers out there, they are there on everything. You've got everything from cellular service to multi-gigabit in homes these days. Just optimizing the network, that is a thing companies are going to chase - and that will be the case across all solutions.

The customer needed to cut their budget. They already owned Workspace One which was an additional cost. VMware just released an MDM-only version of Workspace One, which was much less and that met their budget needs. They were able to stay on the same platform and cut their budget as they needed.

All of the features have been quite helpful. They are all equally powerful and equally valuable for businesses - however, for different reasons. It just depends on the business which features end up being the most valuable to them.

Mainly, the solution offers a simplified administration, which is likely the biggest value for a business. The solution makes it possible for businesses to free their people up to think about the next steps for the business.

 Particularly during COVID, everybody had to evolve all of their businesses to survive. Everyone has been looking for better ROI.

The initial setup is pretty straightforward.

The solution has very good documentation.

We've found the solution to be very stable.

I'd like to see expanded device support, particularly for IoT things like SCADA devices. That would be a huge benefit, especially as we automate more in production in the commercial sectors like manufacturing.

I've been using the solution for about three and a half years at this point. It's been a while now.

Overall I'm impressed with the solution. Some of the historical predecessors have not been as solid and stable as compared to Intune. VMware is adapting and scaling the Workstation One product line, and they likely just created the new MDM-only version to have something outside of Horizon for people who want only MDM. 

That said, this is very stable. It doesn't have bugs or glitches and doesn't crash or freeze. It's very good.

We've found that the solution works just as well for small companies as it does for large ones. It works across the spectrum of business sizes very well.

I have had interactions with technical support. Each customer is different, however. Sometimes we get into some squirrely situations where we're trying to meet a weird customer need and have to pull them in. 

I have found them to be very, very knowledgeable and very good at thinking out of the box. I've never had a bad experience with one of their engineers - even if they are trying to help me do something weird. When a customer wants to do something really weird, they find a way to make it work. I haven't had a situation where they couldn't make it work.

We are extremely satisfied with their level of support.

The initial setup is not complex, especially if you're familiar with the VMware product line. It's very straightforward due to the fact that it's intuitive with our way of thinking.

Most IT people will tell you if they came up with Microsoft or Cisco, whichever ecosystem, once they understood the mental model behind product design, then it didn't matter. They could find their way around anything new. The same is true with VMware. If a company is used to VMware tools and other areas, it'll transition straight across for that.

In our case, we did an emergency deployment. What I would call a saturation deployment. We threw technical bodies at it to get it done faster. We turned it in in about 48 hours. The equipment came onsite. 

Assuming the equipment's there, you can move fast. What might be an issue right now is lag time. The big lag time is just trying to get the equipment. Once it's was there, we were able to turn it around within 48 hours. It was for a 3,500 students community college that went overnight during COVID from classroom instruction to online. 

Their first online classes were zoom. They deployed a whole bunch of low-cost laptops out there and they allowed people to bring their own devices if they had one, as long as the college could manage it. It was just kind of a rush, however, we got it out and deployed and we found that help desk calls were very low. It's just a combination of a great product and good documentation.

In terms of maintenance, if it's MDM-only then you just need one person, maybe half time, for up to a thousand users. I've got one person at about 2,500 users right now. It's just a matter of how much change goes on in the environment, or if are you deploying new applications or iOS versions. If you are constantly turning over devices, you may need a bit more maintenance. Typically this type of work is assigned to an end-point administrator.

The solution runs at roughly around $36/user for a year. Companies just pay the basic fee. That's MSRP. They do sales off of that so that vendors can get discounts under certain circumstances. The price will vary, however, that's the MSRP on it.

I've seen them go crazy at the company's year-end. Timing really can be everything.

I'm a solutions architect for a VMware partner. I supervise the implementation team. There are engineers that are out there that implement it and do the post-implementation support as well.

Largely, we are working with on-premises deployment models, however, we're working towards a hybrid deployment. It's hard for some organizations to break the old ways of thinking. They mistrust the cloud and while on-site is tried and true, and something you can put your hand on, it's just an education process and it takes time for companies to come around to the cloud is just as good.

I would advise companies to not implement as you learn. Rather take time to understand the product and plan everything ahead. It will be easier.

On a scale from one to ten. I'd put it at an eight. There's always room to improve and always room to grow. In comparison, for example, I'd rate Intune about a six, however, it's definitely coming. 

I have used VMware Workspace ONE to manage and support the applications and operating systems (including Windows) used by staff in environments with all different kinds of requirements.

The feature with the highest rating for me is its employee management. I can also praise how versatile it is in terms of operating systems. It has good support for multiple operating systems and can easily manage them all. Not just that, but it can also support any kind of tool that can be run on all these operating systems.

From an identity perspective, there is a lot of room for improvement when it comes to integration with other solutions. I would say it needs more capabilities in terms of direct integrations, including cloud identity solution integrations.

Other areas of improvement are the synchronization functionality, as well as group management. I believe these areas could do with some polish. But beyond that, I wouldn't say anything else needs to be revamped.

I have been using VMware Workspace ONE for almost three years now.

It's a stable product, but regarding their capability in terms of pushing out patches and all that, they do seem to hit a ceiling sometimes. They need to increase their capability a little more in this area.

For example, it lags sometimes when sharing content, pushing updates, and so on. These areas have been a bit inconsistent when we had the initial setup and it's improved slightly since then, but it's not quite there yet.

I have found that it's always been scalable enough for our purposes.

The customer service is very good. They have supported everything from their out-of-the-box solution and even more than that. They extended their support to other regions when we started using them. And for some of the areas that they already serve, they came out on-site to help support us.

It's pretty straightforward. For the initial setup, it took around four days because we had requirements that prevented us from using it immediately as an out-of-the-box solution. That is, our setup had to adhere to certain scenarios which took some time to configure properly. To deploy the entire customized solution, I'd say it took around two to three weeks in total.

We implemented a customized solution that was based around specific scenarios and we were able to get their support team out on-site to help us.

If you have a host of custom requirements (including licensing), make sure to set aside enough time for the initial setup because it can take up to a few weeks depending on how complex your environment is. 

I can surely recommend VMware Workspace ONE to others.

I would rate VMware Workspace ONE a nine out of ten.