Workspace ONE UEM Reviews

I'm a reseller and help our customers implement the solution. We're using version 20.

Most of our customers deploy the solution on a public cloud. It's the VMware shared cloud. Most of our customers are small enterprises because most of the businesses in Hong Kong are small. Our customers usually have 20 to 100 devices.

There are two distributors in Hong Kong. We buy from the distributor, resell the solution, and we help other IT or telecom companies to implement the solution for their customers because they don't have professionals to do it.

Our customers request this solution because they like the repetition.

The solution is too complicated. A lot of end customers don't know how to start when they go into the console. They request our service to help them implement the MDM policy.

The distributor and VMware's people can't tell me what's the differentiation or the spec, because MDM products are very similar these days. Some of that might be because the vendor thinks it's good but it's not what the customer wants. That's why it's very difficult.

I have used this solution for about three years.

I would rate the stability as eight out of ten.

I would rate the scalability as eight out of ten.

I would rate technical support as six out of ten.

Usually, we solve most of the problems that our customers have. If they have a problem and need us to raise a ticket to VMware, then usually it's a very serious problem, and it takes time to find the right person to solve it.

Last time, it took three to four weeks for technical support to find the right person to solve the problem.

I'm also working with SOTI and Samsung Knox.

If it's the government center, we usually recommend that they use SOTI. If it's a commercial center, what we recommend depends on their budget. Depending on the budget and the type of device that the customer uses, we would recommend either Samsung Knox or Workspace ONE.

Most of our customers deploy the solution on the cloud, not on-premises. The most complicated part of the installation is installing the server.

Implementation can take six weeks to two months.

First, we get the requirement from the customers. They tell us what they want on the mobile and the features or result that they want. Then, we input and create the policy for them. After that, we test the result on the device. If it's okay, then we do the training after implementing the policy.

For deployment, usually one project manager and two engineers are needed.

If you lower the price too much, then the reseller and distributor don't earn money and they won't promote your product because software is a service.

The solution is about $45 per device for a 12 month subscription. The price is standard across the world. 

For the enrollment service, if the project is too big and there are too many devices, sometimes a customer will outsource the enrollment service or the professional service.

I am also working with SOTI and Samsung Knox.

I would rate this solution as seven out of ten.

My advice is to find a company that knows MDM. For example, the team in my company mainly specializes in MDM, which is why we can help customers. Not many companies in Hong Kong can help customers to implement.

We have some VMware products, and the company uses Workspace ONE since we use the virtualization product, VMware. This is just a virtualization product. 

In work before, we have used the VMware direct connection.

In VMware, its virtualization is good.

I found the initial setup to be easy.

We can scale the solution if we need to. 

The pricing is good. 

Support is helpful and responsive. 

We have some problems with Workspace ONE. We have used the politic MDM for mobile, and it was probably one month before one account just removed it. It's likely an error from Samsung since this device gets updates from Samsung. Once an update happened, they remove this from the MDM platform from Workspace ONE. However, I could not track down the reason this happened. 

We'd like to see a better connection to Microsoft Azure and a better connection with Check Point. 

It's not completely stable. 

While we have some wrappers in the product, I don't usually find what I want. 

The two-factor identification process needs to be easier. 

I've been using the solution for four months. 

The solution isn't too stable. We've had some errors with the device. I'd rate the stability ya three out of five in terms of stability.

The solution can scale. 

We have around 250 people using it currently. About ten people use the admin panel. 

We've used technical support in the past since we have had problems along the way. Typically, issues can be resolved within a week. That's not too long to wait.

Positive

We're still using VMware Workspace ONE and now starting to use Microsoft Intune.

We are just now starting to use Microsoft Intune, and it's much better than Workspace ONE. It's easy to use for updates. And for control, it's also simpler since we have Office 365 and we have an all-in-one approach with Intune and Azure Active Directory. InTune is just better in a Microsoft environment. 

It's not very difficult. The platform is pretty easy. I did find, however, that the two-factor authentication took some time. I'd rate the overall process a three out of five in terms of ease of setup. 

It is not an expensive solution. The pricing is good. It's also less expensive than InTune. I'd rate their pricing five out of five.  

I'm a customer and end-user.

I'd rate the solution nine out of ten. I've been pretty happy with its capabilities.

We use Workspace ONE for managing devices. We can create users who can only use systems in the cloud.

It's a large enterprise platform that offers many tools. It's a tool that can be managed in various departments.

VMware is an expensive tool, and we are not using the complete platform. We are paying for a tool that we are not fully using. We need a specific tool that provides us with what we need.

We have decided to switch to another solution that we are currently evaluating and doing PoCs for because we work on iPads only. I prefer to work with Jamf Pro because it is more specific to working with the iPad features.

We have been using VMware Workspace One for the last 12 months.

We are currently doing a PoC for Jamf Pro. I am learning and trying to understand the platform. We are still in the testing phase.

It's an expensive tool.

We are currently evaluating different solutions to find the best MDM platform to suit our needs. We are looking at Aurelia Santiago.

We are having some issues with VPN providers. They don't work with the settings that we need.

In a month or two, we will have to connect with the Active Directory for research and to configure the users.

We manage Android devices only, with a custom tool that was created.

I would rate VMware Workspace One a ten out of ten.

We use the solution with Horizon to set up VRA for new solutions.

When we publish the applications, getting the credentials to log in and keep the application up or running is easy.

The database gets corrupted when used in the cluster. Sometimes it works, sometimes it doesn't.

I have been using VMware Identity Manager since 2015-16.

The product is unstable.

You can use it anywhere. It's for everyone and every business.

I rate the solution’s scalability a five out of ten.

The initial setup is difficult and takes 30 minutes to complete. Depending on the customer, the deployment and configuration could take hours to weeks.

I rate the initial setup a four out of ten, where one is difficult and ten is easy.

Overall, I rate the solution a seven or eight out of ten.

I use Workspace ONE for my work with Homeland Security, but we're getting rid of it. VMware is the current mobile user platform for Homeland Security, specifically weapons of mass destruction. I've been consulting with them for the last four years, and I moved over to weapons of mass destruction four months ago. 

They're switching from VMware to Intune, and I was concerned with the due diligence. They've made a decision. and I'm helping them make that transition so that they can properly integrate the state and local devices for detecting chemical, biological, and nuclear attacks.

I just know some people at VMware at the senior level, and I talk to them when necessary. Homeland Security wasn't using the product how they should and they didn't reach out to VMware to identify the holes in the processes or inadequacies of the application that could've been addressed. 

The people in the weapons of mass destruction division didn't have the technical competencies to understand the software solutions, so they brought in a consulting company called Mobile Mentor, which is an Intune reseller. I told them that wasn't a reason to switch. 

VMware Workspace ONE is like any other product. You need to work with the vendor's software engineers to get the features you need to support your infrastructure. They can provide the technical modifications to the software you need to support your environment. 

For example, the Department of Defense has a peculiar IT infrastructure in terms of how they use SonicWall for mobile devices. If someone's using an Apple iPhone or an Android device, how do you partition it to support the mission? Public sector workers need to use a government cell because of the sensitive business they conduct on those devices. Mobile devices also include laptops and cell phones, creating more complexity. 

The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product. 

I rate VMware Workspace ONE eight out of 10. 

We are resellers of this solution. The general use case for VMware Workspace ONE is when we need a virtual desktop.

VMware Workspace ONE gives our clients more management capacity. It makes administration control more secure, saving them time and money.

The most valuable feature of VMware Workspace ONE is that it can support most end users' enterprise applications.

VMware Workspace ONE is a stable solution.

This solution is scalable.

VMware's technical support is good. It can be difficult to reach the right person, but once you do, they are good. They are a bit slow but effective.

The initial setup is a bit complex. Deployment of VMware Workspace ONE takes about a week.

VMware Workspace requires approximately one to one and a half people to deploy and maintain the solution. These individuals are usually in a server admin or network admin role.

Our clients have commented that while it costs more for the year because of the need to add storage and servers, year two they see a decrease. They are seeing a savings of approximately 35% with the reduced need to buy new laptops and desktops. 

Our customers are concerned about the costs. The solution is higher than they want it to be. There are additional fees beyond the licensing fees. You need to have additional resources, like servers and more storage. This can become very expensive.

If you are considering VMware Workspace ONE, be sure to plan for the extra storage and server costs. 

I would rate this solution a 7 out of 10.

Workspace ONE has a pretty broad range of features and capabilities. It's like a market-wide buffet that hasn't yet spread out. However, when compared to its competitors, such as Microsoft Intune, Intune is behind the game, but it has been catching up in terms of the capabilities and features that it now has to offer.

The Identity component of this solution is its most valuable feature.

VMware provides a wide range of services that are second to none.

They need a more flexible pricing model.

I have been working with VMware Workspace ONE for four years.

In terms of stability, I would say VMware Workspace ONE is fairly stable, but not every OEM vendor in the world can provide products that are error-free. When it comes to fixing errors, I believe VMware is on the right track. The problems aren't bothering the customers.

There are some errors but nothing that is of concern and it gets corrected quickly.

When compared to its competitors such as Microsoft, VMware is a much more scalable product, in my opinion.

When it comes to their SaaS offering, I would say the product is a little more flexible and scalable.

In terms of support, I would say it is adequate. When compared to Microsoft, I would say VMware support is excellent. However, there are times when you need to escalate certain issues in order to gain traction. And if you're not getting anywhere with your support cases, you may need to escalate internally.

Previously, I worked with Microsoft Intune.

Microsoft's licensing is more flexible and adaptive, in my opinion. In Microsoft, you pay for whatever you use. In terms of services, it is more evenly distributed. You only need to pay for one license to get access to a suite of products. From your office to your endpoint, you are essentially managing your endpoint. Everything is combined into a single console. somewhat more flexible on the Microsoft side, which is lacking on the VMware side.

In terms of features, I believe VMware has struck the right chord. However, there are some features in Microsoft that are lacking. I'm confident that Microsoft will try to catch up over time, and it will be there, within the next year or two.

I would say it was a straightforward process because if you are a potential lead for the product, the relevant stakeholders, such as the sales team, take action and then convert it. They perform POCs.

I would say that at the very least the pricing needs to be revised. Workspace ONE is on the higher end of the pricing band when compared to other players in the market.

Pricing may need to be subsidized.

The price is reasonable given the features that Workspace ONE provides. 

Not every company or every organization in the world can afford the VMware Workspace ONE just for the features. Some companies might be using some of the features, and they will have to pay for the rest of the features, even if they are not utilizing them.

I am not currently affiliated with any company, such as a solution provider, an MSP, or a product company that sells this product. I'm now more interested in DevOps.

I haven't been in touch with MDM technology in about six to eight months. We were gold-certified partners with VMware, as well as Microsoft.

I was a partner selling services and developing solutions for their customers.

I would advise them to first prioritize what they want to achieve. Rather than wandering aimlessly through the market in search of a specific product. First, they must understand or, more likely, articulate their use cases. And then, based on the pricing model, decide whether they want a lot more features so that they can use the services later on, rather than just going with whatever players are available in the market.

Make certain that it is the solution you require.

I would rate VMware Workspace ONE an eight out of ten.

We use the solution for device and telecom expense management. 

The solution includes support for remote work. It also features identity management. This setup supports our users remotely by providing default monitoring and tunneling into our environment, eliminating the need for additional VPN software to access backend applications and staff resources.

Its most valuable features are tunneling and telecom management. These features help us to meet our organizational requirements. 

I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources.

I have been working with the product for six years. 

The technical support team responds when we call them. However, it takes time. 

Positive

The tool is easy to implement because it's cloud-based. Integrating with on-premises infrastructure, like Active Directory or hybrid environments, is straightforward. The platform supports content management, allowing connection to various sources such as SharePoint and on-premises file shares for content sharing.

The solution provides value for what you pay. It's not the cheapest, but it's competitive compared to others like Microsoft Intune, which requires specific licenses.

We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage.

You might face limitations if you're seeking pure MDM rather than unified endpoint management. But if you need comprehensive UEM that meets broader needs, you won't have issues.