Workspace ONE UEM Reviews

I use VMware Workspace ONE for client and device management. This includes managing mobile devices and laptops.

The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively.

VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness.

I have been using VMware Workspace ONE for four years.

I would rate it a seven out of ten in terms of stability. It is challenging to stabilise it, but once it's running, it runs well. The challenge comes from the complexity of our organisation and some unexpected results from VMware. A more straightforward environment would likely experience fewer stability issues.

It delivers as expected, providing what you would anticipate from such a tool. Currently, we have about four thousand devices under management, and we use it extensively as our primary tool for application delivery. If it doesn't work, the whole organization comes to a halt.

I would rate the scalability of VMware Workspace ONE as an eight out of ten.

VMware's support organization is speedy, providing fixes quickly. I've mostly had positive interactions with them.

Positive

Before using VMware Workspace ONE, we used the Microsoft SCCM solution, but it was getting old. We decided to switch to Workspace ONE because of its capabilities and pricing. We also evaluated the Microsoft suite before choosing VMware.

I would rate my experience with the initial setup of VMware Workspace ONE as a five out of ten.

It's a mix between the complexity of our environment and the complexity of the tool. Our challenges were stability in the environment and ensuring all functional use cases were delivered through Workspace ONE.

The solution is deployed in a hybrid environment, with VMware Workspace ONE in the cloud and tunnelling in our on-premises data centre. We are also transitioning to Microsoft Azure for our cloud solutions.

We have noticed a return on investment, as it is easier for users to use, provides more flexibility, and offers better security compliance with regulations.

 We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.

I would rate the pricing a four out of ten, making it affordable.

I would rate VMware Workspace ONE as a seven out of ten. I advise others to look into usingWorkspace ONE to find a suitable partner with extensive product knowledge.

The solution is good for controlling mobile devices centrally. When you have a distributed network, it's able to easily manage and centralize.

It's provided us with a lot of benefits. We can control the app and wipe any data remotely in case of loss or theft. 

We can also apply patches to ensure the latest versions are available.

The solution allows us to control everything centrally. 

It's meeting our requirements right now. It's aligned with our internet policy as well as our security policy. 

It's stable and reliable. 

The solution can scale. 

The setup is pretty straightforward. 

Sometimes, we have challenges with remote patching and remote version upgrades. We'd like the product to improve these capabilities to make patch management especially a bit more straightforward. 

We do not need any extra features. 

Technical support could be better. 

I've been using the solution for five years.

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.

The solution is scalable and easy to expand. 

We have 100 users on it right now. 

Technical support is okay, however, it needs a bit of improvement. 

Positive

We did not use a different solution previously. 

The initial setup was very easy. 

We did a standard deployment process only. There are no customizations that we made. 

There is no maintenance required. 

We handled the solution's deployment in-house, as well as with help from the vendor. 

I can't speak to the exact pricing and licensing. It's pretty reasonable in terms of the cost. 

I am using the latest version of the solution. 

While it depends on the business needs and the policy requirements, I'd recommend the solution. 

I'd rate the solution nine out of ten. 

I use Workspace ONE for my work with Homeland Security, but we're getting rid of it. VMware is the current mobile user platform for Homeland Security, specifically weapons of mass destruction. I've been consulting with them for the last four years, and I moved over to weapons of mass destruction four months ago. 

They're switching from VMware to Intune, and I was concerned with the due diligence. They've made a decision. and I'm helping them make that transition so that they can properly integrate the state and local devices for detecting chemical, biological, and nuclear attacks.

I just know some people at VMware at the senior level, and I talk to them when necessary. Homeland Security wasn't using the product how they should and they didn't reach out to VMware to identify the holes in the processes or inadequacies of the application that could've been addressed. 

The people in the weapons of mass destruction division didn't have the technical competencies to understand the software solutions, so they brought in a consulting company called Mobile Mentor, which is an Intune reseller. I told them that wasn't a reason to switch. 

VMware Workspace ONE is like any other product. You need to work with the vendor's software engineers to get the features you need to support your infrastructure. They can provide the technical modifications to the software you need to support your environment. 

For example, the Department of Defense has a peculiar IT infrastructure in terms of how they use SonicWall for mobile devices. If someone's using an Apple iPhone or an Android device, how do you partition it to support the mission? Public sector workers need to use a government cell because of the sensitive business they conduct on those devices. Mobile devices also include laptops and cell phones, creating more complexity. 

The bigger vendors like VMware, Insight, and MobileIron can assign engineers to customers. You can work with them to develop the right competency to use the product. 

I rate VMware Workspace ONE eight out of 10. 

Our primary use case is for end-user devices, such as emails and internally developed applications.

The most valuable features of VMware Workspace ONE are security and having support for all the latest features that are coming out from Apple. They're pretty fast at adopting new features. This is one of the most vital aspects of mobile device management systems.

VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there.

I have been using VMware Workspace ONE for approximately seven years.

VMware Workspace ONE is stable.

The solution is scalable.

Sometimes the first line support is a bit troublesome. It's not until you talk to a real engineer do you receive the answers to the issues you might be faced with. We had the same issue with Microsoft support.

The price of VMware Workspace ONE is reasonable.

I have evaluated Microsoft Cloud and Office 365.

Right now we don't see there's an MDM solution out there that's better than VMware Workspace ONE. It makes sense that companies are leaning more and more towards the Microsoft Cloud and Office 365, and they do offer Intune as well. That makes sense in that context, but if you look at the benefits of the MDM solutions versus each other, from what we've done in our research and analysis, VMware is still the best tool on the market.

We have a couple of issues that we have seen every now and then, but it's always the same issues and it's not something that's related to VMware. It's typically from our own underlying infrastructure components that are not really reliable.

I rate VMware Workspace ONE a nine out of ten.

We use VMware Workspace ONE for desktop virtualization.

When compared to competitors, VMware Workspace ONE is quite good.

As we are driving this business for the credit bureau, all of the benefits and features are available, as well as a few regulatory terms from the RBA. We have to abide by the rules and the regulatory terms. The MDM solution satisfies all of the requirements.

The performance is good, and it is easy to configure.

The user interface is very friendly.

Our central authentication mechanism is not integrated with this solution, which we deployed three years ago. So far, our goal is to integrate it with our two directory servers, but we've run into a few challenges. We are not able to connect with support to help us resolve this integration issue.

I would like to see improvements made to both the support, and the pricing.

We have been using VMware Workspace ONE for three years.

VMware Workspace ONE is a stable solution.

This system may be scaled up with further licensing, which is beneficial to the company.

It has scalable capabilities.

In our organization, I believe we have 100 users.

Technical support is an area that needs improvement.

I'm having difficulties with VMware support, with AirWatch, Workspace ONE. We would like to integrate it with our central authentication system, but there are some issues. We have been trying to connect with the technical support team to help us resolve this issue.

We are using AirWatch, which is an MDM solution, and we are also using SaltStack, for automation. 

VMware recently acquired SaltStack. According to my knowledge, the merger with SaltStack occurred this year.

After you've deployed the solution for your company, there are only a few things left to accomplish, such as adding or configuring new users. If someone leaves the organization, you have to remove them, which does not require further administrative effort.

I believe it takes around 10 to 15 minutes to configure a new user.

A technical team of only two to three people is sufficient, especially considering they have 24/7 assistance.

The installation can easily be done yourself, it's easy. 

Anyone can follow the instructions or watch the video and do it themselves.

It's a costly solution.

While it is not inexpensive in terms of price, it is definitely worth it. In terms of pricing and the functionality we get with the MDM, I believe it is more than adequate.

We have a three-year subscription.

With the many solutions available such as IBM MaaS360 and Microsoft Intune, you have to consider the business requirements, the software you will be using, and the strength of the security it provides.

This solution is very secure, and I would definitely recommend it to others.

I would rate VMware Workspace ONE a nine out of ten because the support is lacking.

We use VMware Workspace ONE for our mobile devices. We are not building Workspace ONE; we are maintaining mobile device compliance and corporate device tracking compliance.

We create policies, push apps, and enable users to download apps according to the ASA request and the company requests.

The most valuable feature of this solution is the tracking of the devices. It is not only available for iPad and iMac Pro, we can track Android devices and cross-functional devices in Workspace ONE.

It's a simplified platform for managing all of our devices.

There is no Apple zero-day support for updates.

The Apple developer option is not enabled in OEM, which makes it very difficult to manage the Mac devices proactively. 

They rely on a third-party tool for the packaging, which is why they are lagging.

I would like to see Apple and Mac devices have zero-day support. It needs to be activated.

The Macbook downloadable license needs to be integrated.

We have faced some issues with the stability of this solution.

It is not as stable on mobile devices as Jamf Pro and Mac devices.

They do not have 24/7 support or in-person support available in OEM. Any issues we have will take one or two days to get a response. As we are in India, the response comes a bit late and will drag to the next day or two. Will be waiting for at least two days for a solution in the OEM.

I have only used it with Mac devices. Comparatively for Mac devices, I can rate it a six out of ten.

The solution has VMware Horizon embedded which allows the utilization of many types of applications. We inform our clients how they can use this tool to convert applications and move them inside any type of device, such as tablets and smartphones.

There is a lot to learn in the process, you need to create a new policy to include mobility and security. The security policy is important when it comes to mobility. You have VMware Workspace ONE with Horizon, to bring the older type of devices, such as bring your own device (BYOD), all consolidated in the same console.

You can make many types of applications available, not only applications developed for mobility or smartphone but any older types of applications can be brought together. We showcase all these features to our clients for them to have an understanding of what can be created by this type of system. Because of the pandemic, the mobility market here in Brazil will soon grow and there is a need for innovating, the purchases of this solution have grown a lot in the last year.

The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally.

There are other solutions that might be better for certain use cases. This is not an all-purpose solution.

I have been using this solution for approximately six years.

The solution is stable.

VMware provides the use of the cloud which allows the client the ability to create more research inside this environment and can expand quite well.

If the client has an on-premise solution or has an older environment there can be some challenges. I need to understand if more storage, virtual machines, or other types of additions is need to be made to create a higher availability. It is important for the client to share with me the limitations of their operation to allow me to figure out a proper solution to get around their limitations.

The technical support is very good. The agent was always helpful and responsive.

I have previously used MobileIron and Intune and along with this solution, are the top three. Depending on the use case, one might be better than the other and the main difference is the cost.

The installation and configuring of the solution are easy for a beginner. We help clients with some parts of the environment if needed but mostly the solution is straightforward to understand.

In a standard version, one week is enough to start using the solution, configuring the GUI, and getting through any obstacles that might be encountered. At this point, there can be discussions about the cost. The disadvantage of the older type of license is I need more time to understand the whole installation environment and processes. For example, whether I need to do some integrations or not.

We do the implementation of this solution.

For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution.

Apple and Google need to improve the APIs internally to permit VMware access to updates and use this to create granular security policies inside devices, such as smartphones and tablets. A lot of the time we have to use an older approach because Google and Apple do not release these APIs to VMware. However, they release the same APIs for their own solutions, for example, Apple uses their own configuration.

I rate VMware Workspace ONE a nine out of ten.

We've had a full range of use cases. It's great for community colleges or remote workers. Onsite it can be on desktops or mobile. It has the ability to wipe mobile devices. You can lock them down or control them.

Obviously, with COVID, the remote workforce has been a huge driver.

I had one client that had a bunch of gyms where you got to work out and they deployed Workspace One across all of them and used that just to serve all the desktops. That way everything was uniform, and everything was the same patching level. It just simplified management. That's one example of a specific use-case.

You can always do more to gain network efficiency for delivery. At the end of the day, you're sending mouse clicks, keyboards, and screens out, and just improving delivery mechanisms. If you've got a full spectrum of consumers out there, they are there on everything. You've got everything from cellular service to multi-gigabit in homes these days. Just optimizing the network, that is a thing companies are going to chase - and that will be the case across all solutions.

The customer needed to cut their budget. They already owned Workspace One which was an additional cost. VMware just released an MDM-only version of Workspace One, which was much less and that met their budget needs. They were able to stay on the same platform and cut their budget as they needed.

All of the features have been quite helpful. They are all equally powerful and equally valuable for businesses - however, for different reasons. It just depends on the business which features end up being the most valuable to them.

Mainly, the solution offers a simplified administration, which is likely the biggest value for a business. The solution makes it possible for businesses to free their people up to think about the next steps for the business.

 Particularly during COVID, everybody had to evolve all of their businesses to survive. Everyone has been looking for better ROI.

The initial setup is pretty straightforward.

The solution has very good documentation.

We've found the solution to be very stable.

I'd like to see expanded device support, particularly for IoT things like SCADA devices. That would be a huge benefit, especially as we automate more in production in the commercial sectors like manufacturing.

I've been using the solution for about three and a half years at this point. It's been a while now.

Overall I'm impressed with the solution. Some of the historical predecessors have not been as solid and stable as compared to Intune. VMware is adapting and scaling the Workstation One product line, and they likely just created the new MDM-only version to have something outside of Horizon for people who want only MDM. 

That said, this is very stable. It doesn't have bugs or glitches and doesn't crash or freeze. It's very good.

We've found that the solution works just as well for small companies as it does for large ones. It works across the spectrum of business sizes very well.

I have had interactions with technical support. Each customer is different, however. Sometimes we get into some squirrely situations where we're trying to meet a weird customer need and have to pull them in. 

I have found them to be very, very knowledgeable and very good at thinking out of the box. I've never had a bad experience with one of their engineers - even if they are trying to help me do something weird. When a customer wants to do something really weird, they find a way to make it work. I haven't had a situation where they couldn't make it work.

We are extremely satisfied with their level of support.

The initial setup is not complex, especially if you're familiar with the VMware product line. It's very straightforward due to the fact that it's intuitive with our way of thinking.

Most IT people will tell you if they came up with Microsoft or Cisco, whichever ecosystem, once they understood the mental model behind product design, then it didn't matter. They could find their way around anything new. The same is true with VMware. If a company is used to VMware tools and other areas, it'll transition straight across for that.

In our case, we did an emergency deployment. What I would call a saturation deployment. We threw technical bodies at it to get it done faster. We turned it in in about 48 hours. The equipment came onsite. 

Assuming the equipment's there, you can move fast. What might be an issue right now is lag time. The big lag time is just trying to get the equipment. Once it's was there, we were able to turn it around within 48 hours. It was for a 3,500 students community college that went overnight during COVID from classroom instruction to online. 

Their first online classes were zoom. They deployed a whole bunch of low-cost laptops out there and they allowed people to bring their own devices if they had one, as long as the college could manage it. It was just kind of a rush, however, we got it out and deployed and we found that help desk calls were very low. It's just a combination of a great product and good documentation.

In terms of maintenance, if it's MDM-only then you just need one person, maybe half time, for up to a thousand users. I've got one person at about 2,500 users right now. It's just a matter of how much change goes on in the environment, or if are you deploying new applications or iOS versions. If you are constantly turning over devices, you may need a bit more maintenance. Typically this type of work is assigned to an end-point administrator.

The solution runs at roughly around $36/user for a year. Companies just pay the basic fee. That's MSRP. They do sales off of that so that vendors can get discounts under certain circumstances. The price will vary, however, that's the MSRP on it.

I've seen them go crazy at the company's year-end. Timing really can be everything.

I'm a solutions architect for a VMware partner. I supervise the implementation team. There are engineers that are out there that implement it and do the post-implementation support as well.

Largely, we are working with on-premises deployment models, however, we're working towards a hybrid deployment. It's hard for some organizations to break the old ways of thinking. They mistrust the cloud and while on-site is tried and true, and something you can put your hand on, it's just an education process and it takes time for companies to come around to the cloud is just as good.

I would advise companies to not implement as you learn. Rather take time to understand the product and plan everything ahead. It will be easier.

On a scale from one to ten. I'd put it at an eight. There's always room to improve and always room to grow. In comparison, for example, I'd rate Intune about a six, however, it's definitely coming.