Workspace ONE UEM Reviews

We use AirWatch for mobility management. We leverage all the basic functionalities this solution provides, such as MDM, MAM, MCM, MBM, and MIM.

Our company provides managed services to customers. We are a partner and managed services provider, and we help with the installation, implementation, and configuration of VMware solutions.

We are working with its latest version. In terms of deployment, it is a mix. Some of our customers opt for the on-prem model, and some of our customers want a site-based model.

Remote management is most valuable. It allows you to manage multiple types of devices. It is not just limited to laptops or desktops. You can also manage IoT devices. If a device is lost or stolen, you can easily take control of the device without letting any information get leaked.

Feature-wise, it is fine, but its pricing could be better, given that Microsoft is on a bundling spree. AirWatch would benefit from reducing the license pricing per user per month.

It has been a couple of years.

It is very reliable.

It is easy to scale. We deal with all kinds of companies, but it is mainly used for large companies.

I don't get involved with the installation or administration of VMware. There is a different team that looks into all these things. They might have been in touch with VMware's technical team. I am in touch with their alliance team.

For mobility management, we deal with VMware AirWatch and Microsoft Intune. Both products are more or less the same. Intune is just a basic solution, and feature-wise, AirWatch is better. Security-wise, AirWatch is better, but Intune is catching up. The benefit of Intune over AirWatch is the bundling and the pricing. 

I don't handle the technical bit. I am a product manager, and I'm not the one who installs this product. 

AirWatch would benefit from reducing the license pricing per user per month. Microsoft bundles everything, and then that bundling makes the product free for the customers.

It completely depends on the use case and what a company is looking for. For example, if they are an SMB and already have Microsoft products, then I would suggest they upgrade the licenses so that they get Intune or device management complimentary. For a big organization, we need to do some feasibility study to understand the customer requirements, and based on that, we can suggest a product. 

AirWatch has been a leader, and it has always been in the top category. I would rate it a solid nine out of 10.

We recently integrated Workspace ONE with our intelligence report, and this is a great tool from a reporting point of view. In our daily business, we get several requests from businesses to provide an Adobe request for monitoring, whether it is for Android or iOS devices. The main benefit of this tool is that we can exclude the report for applications. Another benefit of Workspace ONE is that it supports many devices, which is a major benefit for us.

There are some bugs that our team needs to work around. It required some API integration required because visitor integration was not there. For example, we are currently working on a tunnel issue, and VMware doesn't have this solution. I think the R&D team is working on this, and I think this is something they need to look into because from the Android point of view, this is the major security tool, and these features need to work as expected.

Workspace ONE is stable.

Once Workspace ONE is configured, the scalability is good.

I rate VMware technical support eight out of 10.

Setting up Workspace ONE is straightforward. In December 2020, I worked with the VMware deployment team, and we deployed this in 10 to 15 days for all components, whether it is Workspace ONE Access or Okta integration. It's easy to use, migrate, and configure. Deployment and maintenance require four to five people, including two solution architects and two or three engineers. 

I rate Workspace ONE eight out of 10. If someone comes to me, I would advise them to go with this tool rather than Intune. There are several benefits, and it doesn't cost much compared to Intune. Intune doesn't have all the components and integration we require.

We are using this product for BYOD and mobility management.

The most valuable feature is policy-driven control of the devices.

The visibility of these devices is very good.

It integrated well with my existing data classification tool.

VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black. Should also look at having a common end point agent to be deployed as an added advantage to customers who own both the products Workspace One as well as the recently acquired EDR - Carbon Black. 

Also, VMware should have a special support package for on premise setups so that the same value is realised by customers similar to cloud based deployment. 

We have been using this product for about one year.

We have not had problems with stability beyond the sorts of issues that you have with new products. Normally, it requires a bit of help from the support team. 

Easy scalable.

The technical support from VMware is pretty good. I have not seen any tickets open for more than four days.

No. Workspace One is our first solution.

The initial setup was straightforward. For us, it was more about how we were deploying it and what resources were needed. Our deployment took place over a period of three months.

I would suggest accessing support from VMware when you begin the implementation.

We have a team that is a combination of in-house and outsourced people. Importantly, once this product is deployed and working well, you don't require much maintenance. One or two people for administration is sufficient.

Too soon to comment but would be interesting to see the invested cost break even next year.

Decent pricing. Device based licensing is the best approach.

When we were evaluating enterprise mobility management solutions, it was between VMware, Blackberry, Maas360, MobileIron.

Workspace One is a product that I strongly recommend. They are the leader in the category and it's a wonderful product. My advice for anybody who is implementing it is to focus on what they need to achieve in the organization and build a strategy for that. This is what the relationship with the product should be based on.

My approach was to integrate my existing solution with the new one that was under procurement, and it was a good fit that met my requirements. I would suggest this strategy for any new product that is being on-boarded.

For somebody using the cloud version, with reduced maintenance, I think that this would be a ten out of ten product. In my case, however, as my team is not the expert in maintaining this product and are in learning phase, I would rate this solution a nine out of ten.

We use it for handheld devices that have been corporately issued. They can include recognized devices whether they are connected to inventory, sales, or route delivery.

The benefit is that it helps our remote connections be as secure as possible. Also, being able to issue mobile devices increases productivity.

• Antivirus 
• The ability to push security policies down to the device

I think the stability is adequate, but I don't know for certain because we haven't actually stress tested it.

In terms of scalability, it has served our purposes, but I don't know if we go larger enterprise if it would be as satisfactory.

Our licensing is coming up, so we want to make sure that we either renew our current license or we go in another direction.

The most important criteria when selecting a vendor include reliability, the ease of obtaining technical support, and responsiveness. And of course, price.

I rate it at seven out of 10 because it doesn't fit perfectly into our framework.

My advice would be, look for the right sizing and the right use cases. It may be that the solution we're using is perfect for another vertical.

• Easy to navigate interface for admins
• Integration with Cisco ISE and other third party applications utilizing REST and SOAP APIs.
• AD/SMTP/Certificate Integration (SCEP/DCOM)
• Feature-rich, including integration with other VMware products (Content Management/Mail/VPN/SandPit).
• Zero day support for new Mobile OS firmware – fast to market on new API’s available.

By allowing us to centrally manage cross-platform mobile devices for corporate and BYOD.

• QA – better code execution
• Apple Mac management is troublesome
• Documentation prerequisites often leave out important information.
• Support in general; We have many issues that have never been fixed.

I've used this solution for six years.

• On-premise comes with challenges with upgrades and new features (SEG/Powershell)
• Many bugs with every version release of both the console and AirWatch Apps/products. Often bringing back old documented issues in new releases.

Yes. Way too many servers needed for additional functionality which becomes very complex.

If you want decent support mechanisms, expect to pay and pay well. Otherwise, the process is time consuming often covering the same processors multiples times. The first point of contact takes notes of the issue with no product knowledge.

The next escalation is slow and often just asks for logs and is not helpful. If you are implementing a new service or upgrading expect to be charged for professional services even if you believe this is a support issue.

I have used many solutions over the past five years. They all have pros and cons and, unfortunately, no silver bullet.

Setup is complex in a large or on-premise environment. Recommend SaaS model for most scenarios, but still complex once you start plugging in the additional features.

VMware is expensive and continues to raise licensing costs year on year. Business model is to separate services so you need more servers which if you are a VMWare customer cost you more in licensing costs.

Also, I've noticed that the minimum hardware specs for your servers continue to be raised.

I have evaluated the other main players. MobileIron is built by engineers, not sales teams. Infrastructure is relatively simple and does what it says on the tin well.

AirWatch has many more features but is not always implemented well. The rest are all trying to catch up or are specialized for particular use cases.

Scope out your functional requirements, HA and DR. You will need to plan for upgrades continually to any on-premise infrastructure. Lots of bad code so never go latest releases. If you want support, expect to pay. Managed services can be a good option. Test, test and test.

We make use of DM Solutions and do so strictly for users, moving devices and laptops.

As we have been manually provisioning everything for end-users, the solution gives us more control over what is necessary on the end-user side and allows us to regularly provide them with updates from a single place.

The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal.

No areas for room for improvement come to mind. The VM is pretty good and I can't think of any areas that are lacking. I was just comparing VMware Workspace ONE to other solutions and I can say we are pretty happy with it for the moment. For the time being, I cannot think of any features that should be improved.

I have been using VMware Workspace ONE for three years.

The solution is very stable. 

There are no issues with scalability. We can do so at any time. 

The initial setup was okay. It's straightforward.

As it has been two years, I cannot recall the implementation strategy. I do recall that it was straightforward and took us a couple of days.

We made use of a managed service provider, utilizing a system integrator who worked with us. It was helpful and we had a good experience. Our needs were understood and the deployment went very smoothly.

For the moment, we have a multi-year contract, meaning that we cannot go with a different solution at this time even if the price should prove more favorable. Only next year can we evaluate the price. 

There are 250 users in our organization who make use of the solution.

I rate VMware Workspace ONE as a nine out of ten.

The solution has VMware Horizon embedded which allows the utilization of many types of applications. We inform our clients how they can use this tool to convert applications and move them inside any type of device, such as tablets and smartphones.

There is a lot to learn in the process, you need to create a new policy to include mobility and security. The security policy is important when it comes to mobility. You have VMware Workspace ONE with Horizon, to bring the older type of devices, such as bring your own device (BYOD), all consolidated in the same console.

You can make many types of applications available, not only applications developed for mobility or smartphone but any older types of applications can be brought together. We showcase all these features to our clients for them to have an understanding of what can be created by this type of system. Because of the pandemic, the mobility market here in Brazil will soon grow and there is a need for innovating, the purchases of this solution have grown a lot in the last year.

The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally.

There are other solutions that might be better for certain use cases. This is not an all-purpose solution.

I have been using this solution for approximately six years.

The solution is stable.

VMware provides the use of the cloud which allows the client the ability to create more research inside this environment and can expand quite well.

If the client has an on-premise solution or has an older environment there can be some challenges. I need to understand if more storage, virtual machines, or other types of additions is need to be made to create a higher availability. It is important for the client to share with me the limitations of their operation to allow me to figure out a proper solution to get around their limitations.

The technical support is very good. The agent was always helpful and responsive.

I have previously used MobileIron and Intune and along with this solution, are the top three. Depending on the use case, one might be better than the other and the main difference is the cost.

The installation and configuring of the solution are easy for a beginner. We help clients with some parts of the environment if needed but mostly the solution is straightforward to understand.

In a standard version, one week is enough to start using the solution, configuring the GUI, and getting through any obstacles that might be encountered. At this point, there can be discussions about the cost. The disadvantage of the older type of license is I need more time to understand the whole installation environment and processes. For example, whether I need to do some integrations or not.

We do the implementation of this solution.

For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution.

Apple and Google need to improve the APIs internally to permit VMware access to updates and use this to create granular security policies inside devices, such as smartphones and tablets. A lot of the time we have to use an older approach because Google and Apple do not release these APIs to VMware. However, they release the same APIs for their own solutions, for example, Apple uses their own configuration.

I rate VMware Workspace ONE a nine out of ten.

We use VMware Workspace ONE to manage devices, such as Apple, Windows 10, and Android. We can manage all devices with this solution.

VMware Workspace ONE can ease the jobs of the IT department in an organization by allowing clear visibility on devices and compliance issues.

There should be better compatibility with Linux devices.

I have been using VMware Workspace ONE for approximately five years.

The solution is stable.

VMware Workspace ONE is scalable.

We are certified to do the implementation of the solution.

VMware Workspace ONE can fit any organization because if you need more devices there are only additional fees.

I rate VMware Workspace ONE a ten out of ten.