Workspace ONE UEM Reviews

Our use case of this solution is for the Zero Trust feature; when anyone from the company logs in, the authentication goes through VMware Access and checks that only devices owned by our company can access all their source and on-premise applications. I'm CEO of the company. 

We use the solution in conjunction with Okta and that is perfect because it enables us to set it up and get the best out of the Zero Trust implementation. Both the identity MSA as well as the device are checked at the same time.

Using the solution on Android requires a special setup, the mobile SSO doesn't work as well. It would be easier if it was integrated and we could do it similarly to the iOS SSO setup. 

Our users access the solution every day and we haven't had a single stability issue in the past 12 months. It just works. We have one person working part-time on maintenance which is usually when we have changes to our applications, otherwise, it just runs in the background. Because it's a SaaS service all the upgrades are done automatically in the cloud. 

We've done 10,000 implementations globally and we have 250 users in the company. The advantage of it being a SaaS application means that even small companies, say 10 or 20 people, can use it. There's no financial hindrance to doing that.

They have a very knowledgeable guy, who's worked on the development side and provides us with good service. With some of the bigger US software companies, getting through the first level of support can be tedious.

The initial setup is pretty simple. We deployed internally, we have really good senior consultants who carry out the installations for us and for our customers. Deployment takes a maximum of two days. 

The solution is licensed per user. It's part of their advanced package, and it comes together with the MDM part. Depending on your needs, the license can be $40, $60, or $100 per year. It's an SaaS subscription.

VMware bought AirWatch mobile management and married Identity Manager with MDM. When VMware and Okta started working together for Adobe, they needed to make it work successfully. When we got the results, it was a no-brainer for us.

It's important to look at the bigger picture to get the full benefit of the product. It can be tailor-made to suit your needs. Some countries might not be able to access it or they might find that there's an extra MFA. MDM or Identity Manager separately are not enough. You need both, as well as Okta to get the full story, so to speak. They work closely with VMware so that the pieces all work together with their product. It's perfect for our customers and our company. The important thing is that it's developing all the time and they are constantly working on it, so if it's good now, it will be good in two years as well.

I rate the solution nine out of 10. 

We are using this product for BYOD and mobility management.

The most valuable feature is policy-driven control of the devices.

The visibility of these devices is very good.

It integrated well with my existing data classification tool.

VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black. Should also look at having a common end point agent to be deployed as an added advantage to customers who own both the products Workspace One as well as the recently acquired EDR - Carbon Black. 

Also, VMware should have a special support package for on premise setups so that the same value is realised by customers similar to cloud based deployment. 

We have been using this product for about one year.

We have not had problems with stability beyond the sorts of issues that you have with new products. Normally, it requires a bit of help from the support team. 

Easy scalable.

The technical support from VMware is pretty good. I have not seen any tickets open for more than four days.

No. Workspace One is our first solution.

The initial setup was straightforward. For us, it was more about how we were deploying it and what resources were needed. Our deployment took place over a period of three months.

I would suggest accessing support from VMware when you begin the implementation.

We have a team that is a combination of in-house and outsourced people. Importantly, once this product is deployed and working well, you don't require much maintenance. One or two people for administration is sufficient.

Too soon to comment but would be interesting to see the invested cost break even next year.

Decent pricing. Device based licensing is the best approach.

When we were evaluating enterprise mobility management solutions, it was between VMware, Blackberry, Maas360, MobileIron.

Workspace One is a product that I strongly recommend. They are the leader in the category and it's a wonderful product. My advice for anybody who is implementing it is to focus on what they need to achieve in the organization and build a strategy for that. This is what the relationship with the product should be based on.

My approach was to integrate my existing solution with the new one that was under procurement, and it was a good fit that met my requirements. I would suggest this strategy for any new product that is being on-boarded.

For somebody using the cloud version, with reduced maintenance, I think that this would be a ten out of ten product. In my case, however, as my team is not the expert in maintaining this product and are in learning phase, I would rate this solution a nine out of ten.

We find this solution allows us to deploy apps more efficiently. We have a vendor that developed an app for their software for use in our company. We were able to deploy this custom built app easily.

We also find the Secure Email Gateway very useful. Active-Sync email routes through that server to the exchange server. With this configuration, we were able to lock down Exchange to only allow active-sync email from this server. We were able to configure the email settings within AirWatch to choose which extensions can be allowed on the email on the mobile device, as well as what app can be used to view attachments. There are alot of other options such as forwarding and screenshots that can be disabled, or restricted. We have implemented this with AirWatch Inbox to further lock down the email functionality and secure the email. We have also been able to deploy outlook settings to Windows desktop OS by using AirWatch.

I also like the ability to enroll devices in shared mode, which allows devices to be "checked out" by users by entering their username/password in the AirWatch app. Once they do this, their email is configured, and any apps, etc are downloaded. When they are done, they sign out, and the email and apps are removed.

I do like the remote wipe and how it allows you to locate a device if it is missing and delete the enterprise data, however these are limited on apple devices due to apple policies and cannot be changed by AirWatch. This will be the same on any MDM provider and isn't limited to just AirWatch. For example, if a device is stolen, you can't wipe it if they have it turned off. It will need to phone back home in order to be wiped. Now you can set a wipe after up to 10 passcode failed attempts which will help keep your data safe if it's stolen. You also can't force location services to be enabled by AirWatch. When enrolled, location services has to be enabled (or enabled later in the settings). AirWatch cannot force location services to be turned on due to Apple policies (and this will be the same for any other MDM provider). If the device is stolen and is phoning home, you can't locate it if location services was disabled or never enabled.

Jabber and other applications used often are easily able to be deployed and configured, as is e-mail. Email can also be secured more effectively with their product.

More functionality has been added for Windows desktop devices, and the options for Android and IOS has been fairly extensive already. The only recommendation I could make right now is continuing to add more functionality

We have had this deployed and in production for around 4 years now

No. The deployment is fairly simple.

We encountered an issue with the renewing of the APN certificate, which was due to a bug in the version we were running and was resolved in an update. We have had a need to move the database, and that was fairly difficult as documentation was sparse, and the first support technican said AirWatch would need re-installed. However the next support technician pointed me to the configuration file in the install path that I needed to change settings in.

This has functioned as we expected in scalability.

When we have worked with Customer service, they have most often been helpful, knowledgeable and timely. There have been some instances where they weren't great such as when I needed to move the database. The first technician stated we would need to re-install AirWatch, however I opened a case up again and the next technician pointed me to a configuration file that I just needed to update. There have been other moments when one technician states something isn't supported or possible, but the next technician would state it is and provide information on how to do it.

When we have worked with Technical Support, they have most often been helpful, knowledgeable and timely. If we got one that wasn't, we give it a day and open another case in hopes of getting a better technician.

We used the default exchange settings to manage e-mail however the settings for security and deployment are limited there compared to AirWatch. We also tried to Use Vipre MDM but it was very limited as well when compared to AirWatch.

The setup of AirWatch itself was performed by AirWatch, however the setup of groups, policies, apps, etc. was straightforward.

We implemented this product on our own. It was straightforward and fairly easy to implement.

This product is effective and simple to manage. It has more options that stand-alone products such as Anti-Virus or Exchange.

Two of the most valuable features are the MDM, mobile device management, and the content management, the containerization management of apps so that I can have clients that bring their own devices to an enterprise as well as enterprise apps, and I have two different solutions of deploying applications to those mobile devices. There are a lot of other aspects other than security that are advanced features in AirWatch that I didn't see in some of the competitor's products.

From an AirWatch standpoint, basically a lot of concerns in the enterprise today are security. With these MDM and mobile content management solutions, an organization can manage their applications without any concern for the end user losing important enterprise data.

For instance, say a person leaves an organization, we can basically, even though they own the device, we can using AirWatch, wipe all the content that's enterprise related off of that device immediately. If it's an enterprise device and it gets lost, we can wipe that device immediately. AirWatch gives you the security built into their solution that's very robust.

I'm so overwhelmed and pleased with the solution that they offer. The solution that I had before was so difficult for me to use that I haven't been able to use it enough to find things that it's lacking. There may be things out there that it's lacking, but I'm not just aware of those at this point.

We use the cloud version. They have a on-premise solution of AirWatch. We use the cloud solution of AirWatch. We found that the responsiveness of that solution far exceeds the competitor products. We used competitor products for a while, and we were consistently encountering issues with stability as far as connectivity, time outs, but the AirWatch solution flawless as far as the cloud solution is concerned.

From a scalability standpoint, it looks like it's really, really robust, but we haven't had the opportunity to scale it up to a high number of users. Just from a scalability standpoint, for instance, the ability to take organizational groups and manage at a lower level of an organization with the multi-tenancy just kind of blew my mind.

I'm amazed that somebody thought about this in advance of the solution of the development of the product so that the solution that comes out would be a solution that you can have like three or four companies under one AirWatch instance. I was amazed.

I myself, haven't used them a lot. When I have used them, it's been stellar. They've been very responsive. What I really like is they have the support infrastructure that allows you to go to their forums and ask questions. I've shared a lot of information with other forum participants and finding solutions to the specific problems that others have had as well as the search capabilities inside the forums are really robust.

There were some issues that we encounter with respect to.... For instance, we would have partners that we work with that have their own apps and they want to put those apps on our devices and use our devices, or they want to have their own devices and use our apps.

The solution that AirWatch had where you can manage just content on a device, or you can manage a device itself as far as an enterprise device, was a lot more flexible, so we were able to put our apps in, say, the Apple App Store and allow our partners to download those apps onto their devices in a containerized solution that we can immediately wipe.

For the cloud solution, it was really straightforward. There are some, they weren't issues, I wouldn't call them issues, there was just some technical obstacles to overcome that were more organizational than anything else related to the AirWatch connector to sync active directory, et cetera with the enterprise.

Right now, I'd rate it a 10 but that's because everything that I've looked at from an AirWatch standpoint that it says it does this, this and this, it has been able to do and do well. You have to realize I have some exposure to experiences where, "Hey, our product does this, this and this." Then we go do those specific things and the product doesn't do it. Whereas with AirWatch, everything that it said it would do, it did out the gate. There wasn't like, "That's the next upgrade," or, "We'll ... " That's my satisfaction.

I think they should consider flexibility. One of the things with respect to AirWatch, and its ability to be flexible in any type of enterprise, and as well as working with external entities from your company that your teams or sales people are working with to deploy whatever solutions to any of your clients. You want something that's going to change so you can adapt it to your specific business model or business environment.

We see what other enterprises are doing. We look at that. Then we also look at some of the Gartner materials that are out there. We use some ITIL Standards to do some evaluations. Basically, we definitely look at what's happening externally in the environment. As you know, this industry is changing so fast. Somebody has a solution but that solution is no longer relevant by the time we implement it.

We use it for device management. We have an on-premise environment, we are looking to go to cloud, and we want to manage the device, manage the applications of the device, manage the contents, and of course, manage e-mail on the device.

There are various MDM vendors, and I've used at least five of them. The reason I prefer AirWatch is simply because it helps me to think more in terms of a future perspective. It has given me the right tools for my enterprise. That's the key thing. It aligns with our IT strategy in a very good way.

For me, the integration of AirWatch with various enterprise components is something I like. The way they are partnering with various services, like security services, or some of the big guys like Google, Android, Apple, and including Microsoft; that's really awesome. And the way they look at providing functionality to create self-service and automation, that's really usefully and beneficial. That's where I see they differentiate themselves.

AirWatch has all the features. One of the things that I want them to improve on, if possible, is the management of Mac devices, MacBook Pro, for example. They do it, but they have scope for improvement, in my opinion. It's not that it's that bad, it's just a small need. They have set the bar very high already so that's the expectation.

It's absolutely stable, no issues.

We have a large instance. We have tens of thousands of devices already, and I don't think there are any issues at that scale. We are probably one of the top-10 customers in terms of scale.

Technical support is really awesome. They follow up, they have it 24/7, they handle things in multiple regions. It's not like just one person will be there and they're not responsive. They are responsive, they ensure that they give the right priority to their customers. If it's a critical item, which means it's a showstopper, they do help us immediately and ensure that there is proper follow-up among the team members. It's not like they leave you hanging there. There are very good documented records in terms of what actions have been taken, and what the next engineer is going to come in and do.

I was the one who set it up. It was not complex, it was an appliance-based setup and it was pretty easy. AirWatch was there, but I was the one who was there from day one.

It's important to understand your requirements: What is important, what is your environment, and what are you looking for? If you are a government company, that means you are looking at a lot of data protection, security is the highest priority. If your back office is Microsoft and you are looking at an integration with your Microsoft products, that would be a different thing. If you are a salesperson, with Salesforce and you're application oriented... it all depends. Each organization has different needs. It depends on your priorities, what you need in terms of making sure your productivity, your top line and the bottom line, grow. It's nothing like one size fits all.

When selecting a vendor, there are multiple things to consider, there is not just one. But one of the things I would really look at this moment, because so many vendors already give that, is the ability to do discovery/self-services analytics: How the solution is going to help. It should give some kind of a blueprint in terms of what's happening in an enterprise, so that you can take an informed decision. I would make analytics a key decision point.

I rate AirWatch at about nine out of 10. I would not give them 10 because there is always room for improvement. I have had no issues and it has been really awesome for me. I have been using it for five years, and I have seen how they have moved up on the ladder, how they've integrated, how they have gone forward moving into the enterprise, and the rate of change, of transformations. It's really excellent.

We make use of DM Solutions and do so strictly for users, moving devices and laptops.

As we have been manually provisioning everything for end-users, the solution gives us more control over what is necessary on the end-user side and allows us to regularly provide them with updates from a single place.

The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal.

No areas for room for improvement come to mind. The VM is pretty good and I can't think of any areas that are lacking. I was just comparing VMware Workspace ONE to other solutions and I can say we are pretty happy with it for the moment. For the time being, I cannot think of any features that should be improved.

I have been using VMware Workspace ONE for three years.

The solution is very stable. 

There are no issues with scalability. We can do so at any time. 

The initial setup was okay. It's straightforward.

As it has been two years, I cannot recall the implementation strategy. I do recall that it was straightforward and took us a couple of days.

We made use of a managed service provider, utilizing a system integrator who worked with us. It was helpful and we had a good experience. Our needs were understood and the deployment went very smoothly.

For the moment, we have a multi-year contract, meaning that we cannot go with a different solution at this time even if the price should prove more favorable. Only next year can we evaluate the price. 

There are 250 users in our organization who make use of the solution.

I rate VMware Workspace ONE as a nine out of ten.

The solution has VMware Horizon embedded which allows the utilization of many types of applications. We inform our clients how they can use this tool to convert applications and move them inside any type of device, such as tablets and smartphones.

There is a lot to learn in the process, you need to create a new policy to include mobility and security. The security policy is important when it comes to mobility. You have VMware Workspace ONE with Horizon, to bring the older type of devices, such as bring your own device (BYOD), all consolidated in the same console.

You can make many types of applications available, not only applications developed for mobility or smartphone but any older types of applications can be brought together. We showcase all these features to our clients for them to have an understanding of what can be created by this type of system. Because of the pandemic, the mobility market here in Brazil will soon grow and there is a need for innovating, the purchases of this solution have grown a lot in the last year.

The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally.

There are other solutions that might be better for certain use cases. This is not an all-purpose solution.

I have been using this solution for approximately six years.

The solution is stable.

VMware provides the use of the cloud which allows the client the ability to create more research inside this environment and can expand quite well.

If the client has an on-premise solution or has an older environment there can be some challenges. I need to understand if more storage, virtual machines, or other types of additions is need to be made to create a higher availability. It is important for the client to share with me the limitations of their operation to allow me to figure out a proper solution to get around their limitations.

The technical support is very good. The agent was always helpful and responsive.

I have previously used MobileIron and Intune and along with this solution, are the top three. Depending on the use case, one might be better than the other and the main difference is the cost.

The installation and configuring of the solution are easy for a beginner. We help clients with some parts of the environment if needed but mostly the solution is straightforward to understand.

In a standard version, one week is enough to start using the solution, configuring the GUI, and getting through any obstacles that might be encountered. At this point, there can be discussions about the cost. The disadvantage of the older type of license is I need more time to understand the whole installation environment and processes. For example, whether I need to do some integrations or not.

We do the implementation of this solution.

For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution.

Apple and Google need to improve the APIs internally to permit VMware access to updates and use this to create granular security policies inside devices, such as smartphones and tablets. A lot of the time we have to use an older approach because Google and Apple do not release these APIs to VMware. However, they release the same APIs for their own solutions, for example, Apple uses their own configuration.

I rate VMware Workspace ONE a nine out of ten.

We have used the solution to deploy for corporate organizations and also for complex networks.

I would say that VMware has actually met all of our requirements. I don't feel like we presently need to actually have any improvements. It's actually a good fit, especially for our market.

The security features could always use improvement, although there has already been a huge improvement from years ago.

The solution is scalable.

The solution was easy to deploy.

I have an internal team for the deployment. Interestingly, I actually am the founder of a company, and one of the other founders of the company is a VMware partner.

The price is high. Also, the infrastructure requirements are huge. We're looking at three locations then I'm also looking at connectivity in between locations and then I'm also looking at the application.

I'm currently in the process of testing the solution. In terms of cost, I'd probably go with HP or VMware. We have a number of VMware implementations, so VMware is the only solution that we have actually used.

Generally, I am satisfied with VMware because they have been quite responsive in terms of the kind of challenges that we have in the Central African region. We have solutions that are very scalable. It's also very flexible, especially with regard to multi-cloud infrastructure. In other areas, it's actually not more capable in terms of running the virtual machine. It's also more flexible in terms of the choice of hardware that you'd actually like to use.

We haven't actually used VMware outside of the test environment. Previously, one of our challenges was providing enough security in the virtual environment but VMware achieved that years ago. I don't quite see any urgent need for me, but maybe other organizations may require VMware for a more complex deployment. For us, VMware, pretty good.

It's also scalable, it's more affordable, and it's also easier to deploy. It's not restrictive to particular hardware. VMware meets practically all of our expectations at this point.

I would rate this solution nine out of 10.