We are using this product for BYOD and mobility management.
Head Of Information Security at a energy/utilities company with 1,001-5,000 employees
Good policy-driven control and visibility, straightforward to set up, and the support is helpful
Pros and Cons
- "The most valuable feature is policy-driven control of the devices."
- "When it comes to deployment and maintaining security, there should be an integrated console where you have a singular view of all of the products from the same OEM."
What is our primary use case?
What is most valuable?
The most valuable feature is policy-driven control of the devices.
The visibility of these devices is very good.
It integrated well with my existing data classification tool.
What needs improvement?
VMware should develop an integrated platform for their security products to give a singular integrated and holistic view of the devices covered by different security products whether Workspace One or Carbon Black. Should also look at having a common end point agent to be deployed as an added advantage to customers who own both the products Workspace One as well as the recently acquired EDR - Carbon Black.
Also, VMware should have a special support package for on premise setups so that the same value is realised by customers similar to cloud based deployment.
For how long have I used the solution?
We have been using this product for about one year.
Buyer's Guide
Workspace ONE UEM
March 2025

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What do I think about the stability of the solution?
We have not had problems with stability beyond the sorts of issues that you have with new products. Normally, it requires a bit of help from the support team.
What do I think about the scalability of the solution?
Easy scalable.
How are customer service and support?
The technical support from VMware is pretty good. I have not seen any tickets open for more than four days.
Which solution did I use previously and why did I switch?
No. Workspace One is our first solution.
How was the initial setup?
The initial setup was straightforward. For us, it was more about how we were deploying it and what resources were needed. Our deployment took place over a period of three months.
I would suggest accessing support from VMware when you begin the implementation.
What about the implementation team?
We have a team that is a combination of in-house and outsourced people. Importantly, once this product is deployed and working well, you don't require much maintenance. One or two people for administration is sufficient.
What was our ROI?
Too soon to comment but would be interesting to see the invested cost break even next year.
What's my experience with pricing, setup cost, and licensing?
Decent pricing. Device based licensing is the best approach.
Which other solutions did I evaluate?
When we were evaluating enterprise mobility management solutions, it was between VMware, Blackberry, Maas360, MobileIron.
What other advice do I have?
Workspace One is a product that I strongly recommend. They are the leader in the category and it's a wonderful product. My advice for anybody who is implementing it is to focus on what they need to achieve in the organization and build a strategy for that. This is what the relationship with the product should be based on.
My approach was to integrate my existing solution with the new one that was under procurement, and it was a good fit that met my requirements. I would suggest this strategy for any new product that is being on-boarded.
For somebody using the cloud version, with reduced maintenance, I think that this would be a ten out of ten product. In my case, however, as my team is not the expert in maintaining this product and are in learning phase, I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Security Architect with 1,001-5,000 employees
Enables us to push security policies at the device level
Pros and Cons
- "The antivirus and the ability to push security policies down to the device are key features."
What is our primary use case?
We use it for handheld devices that have been corporately issued. They can include recognized devices whether they are connected to inventory, sales, or route delivery.
How has it helped my organization?
The benefit is that it helps our remote connections be as secure as possible. Also, being able to issue mobile devices increases productivity.
What is most valuable?
- Antivirus
- The ability to push security policies down to the device
What do I think about the stability of the solution?
I think the stability is adequate, but I don't know for certain because we haven't actually stress tested it.
What do I think about the scalability of the solution?
In terms of scalability, it has served our purposes, but I don't know if we go larger enterprise if it would be as satisfactory.
Which solution did I use previously and why did I switch?
Our licensing is coming up, so we want to make sure that we either renew our current license or we go in another direction.
The most important criteria when selecting a vendor include reliability, the ease of obtaining technical support, and responsiveness. And of course, price.
What other advice do I have?
I rate it at seven out of 10 because it doesn't fit perfectly into our framework.
My advice would be, look for the right sizing and the right use cases. It may be that the solution we're using is perfect for another vertical.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Workspace ONE UEM
March 2025

Learn what your peers think about Workspace ONE UEM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
Senior Systems Engineer at a retailer with 10,001+ employees
If you want decent support mechanisms, expect to pay and pay well
What is most valuable?
- Easy to navigate interface for admins
- Integration with Cisco ISE and other third party applications utilizing REST and SOAP APIs.
- AD/SMTP/Certificate Integration (SCEP/DCOM)
- Feature-rich, including integration with other VMware products (Content Management/Mail/VPN/SandPit).
- Zero day support for new Mobile OS firmware – fast to market on new API’s available.
How has it helped my organization?
By allowing us to centrally manage cross-platform mobile devices for corporate and BYOD.
What needs improvement?
- QA – better code execution
- Apple Mac management is troublesome
- Documentation prerequisites often leave out important information.
- Support in general; We have many issues that have never been fixed.
For how long have I used the solution?
I've used this solution for six years.
What do I think about the stability of the solution?
- On-premise comes with challenges with upgrades and new features (SEG/Powershell)
- Many bugs with every version release of both the console and AirWatch Apps/products. Often bringing back old documented issues in new releases.
What do I think about the scalability of the solution?
Yes. Way too many servers needed for additional functionality which becomes very complex.
How are customer service and technical support?
If you want decent support mechanisms, expect to pay and pay well. Otherwise, the process is time consuming often covering the same processors multiples times. The first point of contact takes notes of the issue with no product knowledge.
The next escalation is slow and often just asks for logs and is not helpful. If you are implementing a new service or upgrading expect to be charged for professional services even if you believe this is a support issue.
Which solution did I use previously and why did I switch?
I have used many solutions over the past five years. They all have pros and cons and, unfortunately, no silver bullet.
How was the initial setup?
Setup is complex in a large or on-premise environment. Recommend SaaS model for most scenarios, but still complex once you start plugging in the additional features.
What's my experience with pricing, setup cost, and licensing?
VMware is expensive and continues to raise licensing costs year on year. Business model is to separate services so you need more servers which if you are a VMWare customer cost you more in licensing costs.
Also, I've noticed that the minimum hardware specs for your servers continue to be raised.
Which other solutions did I evaluate?
I have evaluated the other main players. MobileIron is built by engineers, not sales teams. Infrastructure is relatively simple and does what it says on the tin well.
AirWatch has many more features but is not always implemented well. The rest are all trying to catch up or are specialized for particular use cases.
What other advice do I have?
Scope out your functional requirements, HA and DR. You will need to plan for upgrades continually to any on-premise infrastructure. Lots of bad code so never go latest releases. If you want support, expect to pay. Managed services can be a good option. Test, test and test.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Systems & Network Administrator at a transportation company with 201-500 employees
Gives us more control over what is necessary on the end-user side
Pros and Cons
- "The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal."
What is our primary use case?
We make use of DM Solutions and do so strictly for users, moving devices and laptops.
How has it helped my organization?
As we have been manually provisioning everything for end-users, the solution gives us more control over what is necessary on the end-user side and allows us to regularly provide them with updates from a single place.
What is most valuable?
The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal.
What needs improvement?
No areas for room for improvement come to mind. The VM is pretty good and I can't think of any areas that are lacking. I was just comparing VMware Workspace ONE to other solutions and I can say we are pretty happy with it for the moment. For the time being, I cannot think of any features that should be improved.
For how long have I used the solution?
I have been using VMware Workspace ONE for three years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
There are no issues with scalability. We can do so at any time.
How was the initial setup?
The initial setup was okay. It's straightforward.
As it has been two years, I cannot recall the implementation strategy. I do recall that it was straightforward and took us a couple of days.
What about the implementation team?
We made use of a managed service provider, utilizing a system integrator who worked with us. It was helpful and we had a good experience. Our needs were understood and the deployment went very smoothly.
What's my experience with pricing, setup cost, and licensing?
For the moment, we have a multi-year contract, meaning that we cannot go with a different solution at this time even if the price should prove more favorable. Only next year can we evaluate the price.
What other advice do I have?
There are 250 users in our organization who make use of the solution.
I rate VMware Workspace ONE as a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Success Manager at a computer software company with 5,001-10,000 employees
Utilization of many application, useful Kiosk mode, and helpful customer support
Pros and Cons
- "The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally."
- "There are other solutions that might be better for certain use cases. This is not an all-purpose solution."
What is our primary use case?
The solution has VMware Horizon embedded which allows the utilization of many types of applications. We inform our clients how they can use this tool to convert applications and move them inside any type of device, such as tablets and smartphones.
There is a lot to learn in the process, you need to create a new policy to include mobility and security. The security policy is important when it comes to mobility. You have VMware Workspace ONE with Horizon, to bring the older type of devices, such as bring your own device (BYOD), all consolidated in the same console.
You can make many types of applications available, not only applications developed for mobility or smartphone but any older types of applications can be brought together. We showcase all these features to our clients for them to have an understanding of what can be created by this type of system. Because of the pandemic, the mobility market here in Brazil will soon grow and there is a need for innovating, the purchases of this solution have grown a lot in the last year.
What is most valuable?
The most valuable feature depends on the use case of the clients. However, one feature I like is the Kiosk Mode. In the Kiosk Mode in most cases, the clients only can make available one application developed by the solution and permit the employee or the final client to use only this one application for interaction. This provides a security control layer limiting only one application functionally.
What needs improvement?
There are other solutions that might be better for certain use cases. This is not an all-purpose solution.
For how long have I used the solution?
I have been using this solution for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
VMware provides the use of the cloud which allows the client the ability to create more research inside this environment and can expand quite well.
If the client has an on-premise solution or has an older environment there can be some challenges. I need to understand if more storage, virtual machines, or other types of additions is need to be made to create a higher availability. It is important for the client to share with me the limitations of their operation to allow me to figure out a proper solution to get around their limitations.
How are customer service and technical support?
The technical support is very good. The agent was always helpful and responsive.
Which solution did I use previously and why did I switch?
I have previously used MobileIron and Intune and along with this solution, are the top three. Depending on the use case, one might be better than the other and the main difference is the cost.
How was the initial setup?
The installation and configuring of the solution are easy for a beginner. We help clients with some parts of the environment if needed but mostly the solution is straightforward to understand.
In a standard version, one week is enough to start using the solution, configuring the GUI, and getting through any obstacles that might be encountered. At this point, there can be discussions about the cost. The disadvantage of the older type of license is I need more time to understand the whole installation environment and processes. For example, whether I need to do some integrations or not.
What about the implementation team?
We do the implementation of this solution.
What's my experience with pricing, setup cost, and licensing?
For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution.
What other advice do I have?
Apple and Google need to improve the APIs internally to permit VMware access to updates and use this to create granular security policies inside devices, such as smartphones and tablets. A lot of the time we have to use an older approach because Google and Apple do not release these APIs to VMware. However, they release the same APIs for their own solutions, for example, Apple uses their own configuration.
I rate VMware Workspace ONE a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
national business solution manager at Wons Solutions Private Limited
Useful on most devices, increased device visibility, and beneficial pricing model
Pros and Cons
- "VMware Workspace ONE is scalable."
- "There should be better compatibility with Linux devices."
What is our primary use case?
We use VMware Workspace ONE to manage devices, such as Apple, Windows 10, and Android. We can manage all devices with this solution.
How has it helped my organization?
VMware Workspace ONE can ease the jobs of the IT department in an organization by allowing clear visibility on devices and compliance issues.
What needs improvement?
There should be better compatibility with Linux devices.
For how long have I used the solution?
I have been using VMware Workspace ONE for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
VMware Workspace ONE is scalable.
What about the implementation team?
We are certified to do the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
VMware Workspace ONE can fit any organization because if you need more devices there are only additional fees.
What other advice do I have?
I rate VMware Workspace ONE a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Systems & Network Administrator at a transportation company with 201-500 employees
Quick to deploy, easy to set up, and offers good remote device management
Pros and Cons
- "The initial setup is easy and the deployment doesn't take too long."
- "The pricing could always be better."
What is our primary use case?
The product is a DM solution - a device management solution. It's for our users, for moving devices and laptops.
How has it helped my organization?
We have been manually provisioning everything for end-users, however, with this tool, now we have more control over the items on the end-user side and we can regularly update them from one place. It makes everything much easier.
What is most valuable?
The most valuable aspect of the solution is the ability to remotely manage the devices. That's what it is meant to do. We can push applications to mobile devices from the portal.
Overall, we've been very happy with VMware.
The initial setup is easy and the deployment doesn't take too long.
What needs improvement?
I don't see any such areas where we are lacking. I was just doing the evaluation of other products to see if they have something else. However, this isn't missing anything, even when you look at the competition.
The pricing could always be better. It would be nicer if they were cheaper and more competitive.
For how long have I used the solution?
We've been using the solution over the last 12 months at least. I've been using the solution for the last three years.
What do I think about the stability of the solution?
The stability of the solution has always been very good. there are no bugs or glitches It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution scales quite well. That's not a problem at all. If a company would like to scale the solution it can do so.
Currently, we have about 250 users on the solution.
How was the initial setup?
The initial setup is not complex. It's very straightforward. A company shouldn't have any issues with the initial setup process.
The deployment took a few days to roll out. We did the implementation about two years ago now, and therefore it's hard to recall exactly what our deployment strategy was at that time.
What about the implementation team?
We had a systems integrator assist us with the initial deployment. We did not completely handle everything in-house by ourselves.
The experience was good. They were able to understand what we need and they deployed it very smoothly.
What's my experience with pricing, setup cost, and licensing?
We have a multi-year contract, however, we'd like the costs to be lowered if possible. Next year we plan to revisit everything and do a price evaluation.
What other advice do I have?
We're a customer and end-users. We've worked with resellers in the past.
We're using the latest version of the solution.
On a scale from one to ten, I would rate the solution at a nine. Its capabilities are good and we've been quite happy with it overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a tech services company with 51-200 employees
Effective and simple to manage. Support for more devices would be an improvement.
What is most valuable?
We find this solution allows us to deploy apps more efficiently. We have a vendor that developed an app for their software for use in our company. We were able to deploy this custom built app easily.
We also find the Secure Email Gateway very useful. Active-Sync email routes through that server to the exchange server. With this configuration, we were able to lock down Exchange to only allow active-sync email from this server. We were able to configure the email settings within AirWatch to choose which extensions can be allowed on the email on the mobile device, as well as what app can be used to view attachments. There are alot of other options such as forwarding and screenshots that can be disabled, or restricted. We have implemented this with AirWatch Inbox to further lock down the email functionality and secure the email. We have also been able to deploy outlook settings to Windows desktop OS by using AirWatch.
I also like the ability to enroll devices in shared mode, which allows devices to be "checked out" by users by entering their username/password in the AirWatch app. Once they do this, their email is configured, and any apps, etc are downloaded. When they are done, they sign out, and the email and apps are removed.
I do like the remote wipe and how it allows you to locate a device if it is missing and delete the enterprise data, however these are limited on apple devices due to apple policies and cannot be changed by AirWatch. This will be the same on any MDM provider and isn't limited to just AirWatch. For example, if a device is stolen, you can't wipe it if they have it turned off. It will need to phone back home in order to be wiped. Now you can set a wipe after up to 10 passcode failed attempts which will help keep your data safe if it's stolen. You also can't force location services to be enabled by AirWatch. When enrolled, location services has to be enabled (or enabled later in the settings). AirWatch cannot force location services to be turned on due to Apple policies (and this will be the same for any other MDM provider). If the device is stolen and is phoning home, you can't locate it if location services was disabled or never enabled.
How has it helped my organization?
Jabber and other applications used often are easily able to be deployed and configured, as is e-mail. Email can also be secured more effectively with their product.
What needs improvement?
More functionality has been added for Windows desktop devices, and the options for Android and IOS has been fairly extensive already. The only recommendation I could make right now is continuing to add more functionality
For how long have I used the solution?
We have had this deployed and in production for around 4 years now
What was my experience with deployment of the solution?
No. The deployment is fairly simple.
What do I think about the stability of the solution?
We encountered an issue with the renewing of the APN certificate, which was due to a bug in the version we were running and was resolved in an update. We have had a need to move the database, and that was fairly difficult as documentation was sparse, and the first support technican said AirWatch would need re-installed. However the next support technician pointed me to the configuration file in the install path that I needed to change settings in.
What do I think about the scalability of the solution?
This has functioned as we expected in scalability.
How are customer service and technical support?
Customer Service:
When we have worked with Customer service, they have most often been helpful, knowledgeable and timely. There have been some instances where they weren't great such as when I needed to move the database. The first technician stated we would need to re-install AirWatch, however I opened a case up again and the next technician pointed me to a configuration file that I just needed to update. There have been other moments when one technician states something isn't supported or possible, but the next technician would state it is and provide information on how to do it.
Technical Support:When we have worked with Technical Support, they have most often been helpful, knowledgeable and timely. If we got one that wasn't, we give it a day and open another case in hopes of getting a better technician.
Which solution did I use previously and why did I switch?
We used the default exchange settings to manage e-mail however the settings for security and deployment are limited there compared to AirWatch. We also tried to Use Vipre MDM but it was very limited as well when compared to AirWatch.
How was the initial setup?
The setup of AirWatch itself was performed by AirWatch, however the setup of groups, policies, apps, etc. was straightforward.
What about the implementation team?
We implemented this product on our own. It was straightforward and fairly easy to implement.
What other advice do I have?
This product is effective and simple to manage. It has more options that stand-alone products such as Anti-Virus or Exchange.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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