Workspace ONE UEM Reviews, Competitors and Pricing

reviewer1340598

IT Systems & Network Administrator at a transportation company with 201-500 employees

Mar 28, 2021

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Quick to deploy, easy to set up, and offers good remote device management

Pros and Cons

"The initial setup is easy and the deployment doesn't take too long."

"The pricing could always be better."

What is our primary use case?

The product is a DM solution - a device management solution. It's for our users, for moving devices and laptops.

How has it helped my organization?

We have been manually provisioning everything for end-users, however, with this tool, now we have more control over the items on the end-user side and we can regularly update them from one place. It makes everything much easier.

What is most valuable?

The most valuable aspect of the solution is the ability to remotely manage the devices. That's what it is meant to do. We can push applications to mobile devices from the portal.

Overall, we've been very happy with VMware.

The initial setup is easy and the deployment doesn't take too long.

What needs improvement?

I don't see any such areas where we are lacking. I was just doing the evaluation of other products to see if they have something else. However, this isn't missing anything, even when you look at the competition.

The pricing could always be better. It would be nicer if they were cheaper and more competitive.

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For how long have I used the solution?

We've been using the solution over the last 12 months at least. I've been using the solution for the last three years.

What do I think about the stability of the solution?

The stability of the solution has always been very good. there are no bugs or glitches It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution scales quite well. That's not a problem at all. If a company would like to scale the solution it can do so.

Currently, we have about 250 users on the solution.

How was the initial setup?

The initial setup is not complex. It's very straightforward. A company shouldn't have any issues with the initial setup process.

The deployment took a few days to roll out. We did the implementation about two years ago now, and therefore it's hard to recall exactly what our deployment strategy was at that time.

What about the implementation team?

We had a systems integrator assist us with the initial deployment. We did not completely handle everything in-house by ourselves.

The experience was good. They were able to understand what we need and they deployed it very smoothly.

What's my experience with pricing, setup cost, and licensing?

We have a multi-year contract, however, we'd like the costs to be lowered if possible. Next year we plan to revisit everything and do a price evaluation.

What other advice do I have?

We're a customer and end-users. We've worked with resellers in the past.

We're using the latest version of the solution.

On a scale from one to ten, I would rate the solution at a nine. Its capabilities are good and we've been quite happy with it overall.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user745155

Security Architect with 1,001-5,000 employees

May 22, 2018

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Enables us to push security policies at the device level

Pros and Cons

"The antivirus and the ability to push security policies down to the device are key features."

What is our primary use case?

We use it for handheld devices that have been corporately issued. They can include recognized devices whether they are connected to inventory, sales, or route delivery.

How has it helped my organization?

The benefit is that it helps our remote connections be as secure as possible. Also, being able to issue mobile devices increases productivity.

What is most valuable?

Antivirus
The ability to push security policies down to the device

What do I think about the stability of the solution?

I think the stability is adequate, but I don't know for certain because we haven't actually stress tested it.

What do I think about the scalability of the solution?

In terms of scalability, it has served our purposes, but I don't know if we go larger enterprise if it would be as satisfactory.

Which solution did I use previously and why did I switch?

Our licensing is coming up, so we want to make sure that we either renew our current license or we go in another direction.

The most important criteria when selecting a vendor include reliability, the ease of obtaining technical support, and responsiveness. And of course, price.

What other advice do I have?

I rate it at seven out of 10 because it doesn't fit perfectly into our framework.

My advice would be, look for the right sizing and the right use cases. It may be that the solution we're using is perfect for another vertical.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Workspace ONE UEM

November 2024

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AliElbahgy

Sr. Systems Engineer at Crystal Neworks Egypt

Apr 10, 2022

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Used to secure corporate data for end users

Pros and Cons

"If an end-user has an issue with a device, the administration has the ability to remote access the device after approval from the end-user."

What is our primary use case?

We use this solution for the secure email gateway. This solution is deployed on-premises.

There are about 500 people using this solution in my company.

What is most valuable?

The solution is used to secure corporate data for end-users.

If an end-user has an issue with a device, the administration has the ability to remote access the device after approval from the end-user.

What needs improvement?

There could be improvement with processing the environment to be more user friendly for the end user.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

On a scale of 1 to 5, I would rate technical support a 3.

How was the initial setup?

Setup is easy.

What's my experience with pricing, setup cost, and licensing?

The license is paid annually.

What other advice do I have?

I would rate this solution 8 out of 10.

It's a very complex solution. It's used to manage any operating system devices with internet connections. I would recommend this solution because it's simple for end-users.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: partner

Nhut Vu

Presales Project Manager at FPT

Jan 18, 2022

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Great for controlling mobile devices with a good contained browser feature

Pros and Cons

"The contained browser is a good feature."

"Security aspects such as data loss prevention could be improved."

What is our primary use case?

In the main, our primary use case is for controlling mobile devices and deployment of mobile device applications inside the company. We are consultants and implementers and I'm the presales project manager.

What is most valuable?

The most valuable feature for us is the contained browser of the product.

What needs improvement?

There could be improvements to Workspace ONE in terms of the pricing and some security aspects such as data loss prevention. It could be more competitive relative to other solutions on the market. For example, Microsoft EMS is very tightly integrated with Office 365 and that's a big advantage.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We haven't had any issues in terms of scalability.

How was the initial setup?

The initial setup is straightforward although the configuration guide is a little outdated.

What other advice do I have?

I rate this solution eight out of 10.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator

reviewer1205331

Director - Cloud Security Services at a tech services company with 10,001+ employees

Jan 14, 2022

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Simple management, easy setup, but expensive

Pros and Cons

"The solution's single plane of glass approach is beneficial. The endpoint management is very good and specific. One of their competitors is Intune, and you have leaks from other services within the Microsoft ecosystem."

What is our primary use case?

We are using VMware Workspace ONE for Mobility management.

What is most valuable?

The solution's single plane of glass approach is beneficial. The endpoint management is very good and specific. One of their competitors is Intune, and you have leaks from other services within the Microsoft ecosystem.

For how long have I used the solution?

I have been using VMware Workspace ONE for approximately three months.

What do I think about the stability of the solution?

The scalability is good.

What do I think about the scalability of the solution?

VMware Workspace ONE is scalable.

How are customer service and support?

The support was good.

Which solution did I use previously and why did I switch?

I have used Microsoft Intune.

How was the initial setup?

We had no problems setting up the solution.

What's my experience with pricing, setup cost, and licensing?

VMware Workspace ONE is expensive.

What other advice do I have?

Based on our environment, VMware Workspace ONE was easy enough to use in some cases. In other cases, there were some challenges.

I rate VMware Workspace ONE a six out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user148047

Solution Architect at a tech services company with 51-200 employees

Mar 27, 2016

VMware Horizon Air vs. Citrix Workspace Cloud

Originally posted at https://www.robbeekmans.net/uncategorized/vmware-horizon-air-hybrid-mode-is-coming-where-does-that-leave-citrix/

VMware Horizon Air Hybrid mode is coming where does that leave Citrix?

VMware is coming with their version of the cloud based management solution one Citrix is already running on Azure or AWS.

What will VMware bring to market and how will it effect what Citrix is offering right now? I was thinking about this for the last days, perhaps because I’m due for a conference call about VMware Horizon Air Hybrid Mode.

My thought on this is that VMware has a big opportunity to disrupt Citrix plans with Citrix’s Workspace Cloud offering (CWC).

Let’s take a look at the what both option offer.

Citrix Workspace Cloud (CWC)
As you might have read my article already at the time it was launched it is a cloud based management solution that offer you the possibility to deploy your desktops in the cloud or on-premises. Management of the backend infrastructure like the controllers, license servers and so forth is handled by Citrix.

You as a customer are faced a regular update schedule where Citrix will make sure the backend is always up-to-date with the latest version (So this is the CR build right? and not the LTRS one…) you can postpone that update but you will have a predefined period of time to do so before you are obliged to update.

Architecture

If you look at the drawing below you see the architecture of Citrix Workspace cloud, a cloud management platform with your desktops on-premises.

VMware Horizon Air Hybrid mode
If we look at VMware Air Hybrid mode, it’s a development take has taken a long time and still is not available. Project Enzo is a combination of Project Fargo, Meteor and so on. Parts were announced already at VMworld 2014 and beginning of 2015 Enzo saw the light.

A few weeks ago we got the word that Enzo went through an evolution and turned into Horizon Air Hybrid mode.

VMware Air Hybrid mode is a cloud based management solution where your desktops and applications will run on-premises. If we look at both offerings there is not that much difference between both vendors for the basic solution the nifty differences are in the details. also with VMware you will get updates automatically and you will follow with updating your agents, you can postpone as you can with Citrix but also just for a while.

Architecture

If we look at the architecture we see a lot of similarity with Citrix CWC, both run a cloud-based solution to manage the environment and both let you run your desktops locally. Of course VMware offers next to VMware Air Hybrid mode Horizon Air where you can get a fully blown DAAS solution which Citrix isn’t offering.

Before we look at the pricing and offering of both vendors let’s first do a quick round up on what the differences are on the nifty details.

Let’s start with VMware Air Hybrid mode.

VMware Air Hybrid mode features
So what is VMware bringing to market with VMware Air Hybrid mode? If we look at the picture below we see a couple of components that make up the offering;

VMware Appvolumes to layer application and work with less golden images
VMware ThinApp to virtualize the applications that make your hair turn gray
VMware UEM to manage the user environment and offer them a workspace based on the context and make sure they don’t start applications they are not suppose to.
VMware vRealize Operations monitoring to monitor the operational status of the environment
VMware Just-In-Time desktops to deploy desktops in a pool at the time users request them
Blast Extreme a HTML5 protocol with a feature parity with PCoIP5
Smart policies to manage the environment policies based on the user context working together with UEM

It’s some list of features and with VMware UEM and Just-In-Time desktops they got some killer features there. I personally am a big fan of Just-In-Time desktops but anyone reading my blogs knew that already. The idea of not having to wonder about maintenance windows to update the golden image sounds pretty good to me.

Citrix Workspace Cloud (CWC)
If look at what Citrix is offering we get to the picture shown below. I worked with Citrix Workspace Cloud a bit, right after it was released and just now. It’s a nice interface to browse around in and feels easy to handle. so what are they offering:

Citrix Provisioning services to deploy a streamed image
Citrix Machine creation services to deploy a managed image
Citrix Appdisk to layer applications
Citrix Xenmobile to manage devices
Citrix share file to securely share and manage documents centrally with 1GB of space that comes with it expandable to 100GB
Citrix Secure browser to access SAAS and web applications with zero configuration for the end user.

Differences

A difference in offering seems to be that Citrix is offering a mobility management solution with it and VMware is focusing on desktops and applications. I think VMware is focusing on desktops and applications more right now and not that much on managing the devices from this solution, they have a perfectly working Airwatch SAAS solution already that can be deployed in minutes.

The other difference, obvious, is the document management and secure browser offering. Both offered by Airwatch if you go for VMware and offered by Citrix from CWC. The question is, will customers buy these licenses for desktops and applications only or are they expecting more (mobile device management and the features surrounding that). Time will tell, I see customers still interested more in desktops and applications. Of course mobile device management is a rising star also with our customers but not company wide yet, department level or specific use cases only so far.

I think VMware and Citrix will battle about the licensing and the features and this will be the stick they will hit with.

Licensing
Without choosing sides let’s take a look at the licensing, who is offering what and what are the costs.

Citrix

So if we look at Citrix licensing se see that you have three different options;

Virtual Desktops
Virtual Desktops and applications
Integrated applications and data suite

It starts at $15 per month per user and goes up to $28,13 per month per user. I just said they offer 1GB of data for sharing but that is just when you first pay $28,13 per month per user. If you want to deliver applications and desktops like most customers it will cost you $22,50 per month per user.

If you want to add secure data, so Citrix Sharefile to it, that will cost you $5,19 per month per user and an extra $1,06 per month for 1GB of data going up to a whopping $25 per month per user for 500GB of data.

To add it all up you can add some life cycle management to it that will cost some more bucks. In total it if we look at virtual apps and desktops you would end up around $25 per month per user for using Citrix products. What is missing? Perhaps a decent UEM solution and a application virtualization solution, if you want to add them you will need to pay more so add that to the offering. The list below is extensive, I added it so that you have a complete overview not to bore you :).

VMware

If we look that the VMware offering we have two different offerings;

Named user
Concurrent users
Offerings begin with 100 users and you can add users later on.

The offerings for named user is $18 per month per user where you get all the features I listed before, you don’t need to add any UEM solution of application virtualization, that’s all included. If you pick the concurrent solution you have to pay $30 per month per concurrent user with again the same feature set. If you have 500 users (standard Dutch company size) we see a 70% of the users working (the rest is sick, on leave of otherwise not attending). So that’s 350 users working. 500 * $18 = $9000 whereas 350 * $30 = $10500. Named users win in this scenario, you need to make this calculation yourself when comparing.

With Citrix it would be 500 * $23,50 = $11.750 which is higher…

Of course you will say you get mobile device management and secure document sharing with Citrix but that is not completely true. If we compare that we are looking at a different price, more or less like 500 * $40 = $20.000.

VMware Airwatch Blue (offering mobile device management, secure content locker etc) is offered at $152 annually per user so that is 152/12 = $12,6 per month per user. Adding that to the offering that would make the pricing look like 500 * $12,6 =$6.333 per month + the $9000 that would make it $15.333 in total or if you combine it with the concurrent user offering $16.800. From a pricing perspective the VMware offering looks interesting I have to say.

Conclusion
So what is the best solution? The best solution is the one that fits your environment. that sound corny but that is the truth. VMware will release there solution later this quarter whereas Citrix already is offering it for a while. We will have to see how the VMware solution will work, only time will tell how both will compare in real life. Hope you get a bit of an overview on what is offered anyhow they differ, as soon as VMware releases we’ll continue this article and the comparing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

reviewer1485375

Technical Specialist at a tech services company with 201-500 employees

Jan 16, 2021

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Stable and scales well but needs better training

Pros and Cons

"We've found the solution to be easy to use."

"Technical support needs to be more responsive to our requests."

What is our primary use case?

This solution is primarily used for mobility services. The solution has been mainly used for multiple platforms, including Android, Linux-based services, Windows, and MacBooks. If you want to access your organization data from anywhere, from any device, you do it via this solution.

What is most valuable?

The solution is very stable.

The solution scales well.

We've found the solution to be easy to use. Compared to other products, this is much better for MBM products.

What needs improvement?

The solution needs to offer better training. We need to understand items such as third-party integration capabilities or new features before we start to work on a new implementation. Sometimes, this isn't clear and it can affect our work. The training that is available is quite expensive for us. They need to make it much more reasonable so that we can afford to be properly trained and informed.

Technical support needs to be more responsive to our requests. If something happens on a weekend, we won't get any help until at least the next business day.

For how long have I used the solution?

I've been using the solution for the past two years at this point.

What do I think about the stability of the solution?

The product is very stable. We don't experience bugs or glitches per se. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution is quite scalable. If a company wants to expand it, they can. It's not difficult.

Currently in my organization, we are using the solution for 300 people. However, I have done installations for approximately five to six clients. In the last one and a half years I have done installations for different types of devices and have handled anywhere from 5,000 devices, and users all the way up to 10,000 users. In the latest deployment I'm working on has 30,000 users.

How are customer service and technical support?

Technical support is pretty good. That said, if something happens on a weekend, we won't be able to get the support we need. It also sometimes takes a while to get everything resolved. We might have to email back and forth two or three times. It really should be faster.

Which solution did I use previously and why did I switch?

I also have experience with Jamf Pro, however, that solution is specifically used for Apple products.

How was the initial setup?

The initial setup can be straightforward, however, it depends on the installation requirements and the clients' requirements. It depends on if they want the DR setup or a DC or SA set up, and/or clustering. If the requirements increase, the time it takes will increase as well. If the prerequisite has been done clearly previous to the starting of the installation, then it will take much less time.

What about the implementation team?

I implement the solution on behalf of clients.

What's my experience with pricing, setup cost, and licensing?

I don't handle licensing or billing. Therefore, I'm not sure what the total cost is to our organization. I don't know if it's overly expensive or fairly reasonable. I'm purely a technical team member.

What other advice do I have?

I'm using the latest version of the solution.

I'm not a client. I'm an architect of Workspace ONE. I implement the solution for clients, so I don't use it directly per se. I implement all deployment models, both cloud and on-premises.

I'd recommend the solution to other companies.

Overall, I've been pretty satisfied with the solution. I would rate it at a seven out of ten. It has all of the features I need. We just need to be better informed when there are new features or changes.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer

Mitul Rajput

GM COE at Anuntatech Management Services Ltd

Sep 9, 2020

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A very good product that is easy to deploy, manage, and maintain

Pros and Cons

"Cloud-based VMware Workspace ONE is very good. It is easy to deploy and manage. Maintenance is also quite simple."

"Pricing is the only challenge right now. The licensing fee should be simplified a little bit. They have kept too many products as add ons. These need to be bundled with the low-cost, standard version. This will help customers in adopting this technology at a faster pace."

What is most valuable?

Cloud-based VMware Workspace ONE is very good. It is easy to deploy and manage. Maintenance is also quite simple.

What needs improvement?

Pricing is the only challenge right now. The licensing fee should be simplified a little bit. They have kept too many products as add-ons. These need to be bundled with the low-cost, standard version. This will help customers in adopting this technology at a faster pace.

For how long have I used the solution?

We have been dealing with VMware Workspace ONE for almost four years.

What do I think about the stability of the solution?

A customer faced one global downtime in India. Apart from that, I have not seen any downtime. It's pretty stable.

What do I think about the scalability of the solution?

Scalability is absolutely fine. We have experience with scaling 5,000 users so far.

How are customer service and technical support?

In terms of technical support, we are almost L1, L2, and L3 because VMware offloads the complete professional or PSO service to us. We deployed a complete VMware PSO for a system in India. We don't generally see many challenges. There are a few challenges for which we take help from the support team, and we find them very good.

How was the initial setup?

The initial setup is pretty straightforward, especially the cloud setup is very simplified.

Deployment duration depends on the customer success criteria or the scope of work. We have handled 3,000 and 5,000 users deployments. It took one and a half months to role out 1,500 users. Our largest scope was around 5,000 users, which took almost two months to complete.

It depends on the number of users because you need Windows 10 management, mobile management, and everything you want to see. If it is a greenfield deployment, then it's very straightforward. If it is not a straightforward greenfield deployment, integration also takes some time. Everything is a working field where we need to manage the timeline, production, clean window, and communication with customers and users, which takes some time.

What's my experience with pricing, setup cost, and licensing?

There is a separate cost for technical support and extra premium features. The pricing should be simplified.

What other advice do I have?

We are the first master service in India. We are a service partner, and we are deploying this solution for our customers. A few deployments are on-premises, and a few are on the cloud. Cloud deployment is simple, but from the security point of view, few banks want to deploy it on-premises.

I absolutely recommend VMware Workspace ONE. It's a very good product. They should keep improving the pricing and innovation of the product. Otherwise, the customer will not be convinced about the cost. That's the only problem. India is very cost-sensitive. Everyone wants everything free in India, which is a big problem.

I would rate VMware Workspace ONE a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner