Workspace ONE UEM Reviews

We use it for device management. We have an on-premise environment, we are looking to go to cloud, and we want to manage the device, manage the applications of the device, manage the contents, and of course, manage e-mail on the device.

There are various MDM vendors, and I've used at least five of them. The reason I prefer AirWatch is simply because it helps me to think more in terms of a future perspective. It has given me the right tools for my enterprise. That's the key thing. It aligns with our IT strategy in a very good way.

For me, the integration of AirWatch with various enterprise components is something I like. The way they are partnering with various services, like security services, or some of the big guys like Google, Android, Apple, and including Microsoft; that's really awesome. And the way they look at providing functionality to create self-service and automation, that's really usefully and beneficial. That's where I see they differentiate themselves.

AirWatch has all the features. One of the things that I want them to improve on, if possible, is the management of Mac devices, MacBook Pro, for example. They do it, but they have scope for improvement, in my opinion. It's not that it's that bad, it's just a small need. They have set the bar very high already so that's the expectation.

It's absolutely stable, no issues.

We have a large instance. We have tens of thousands of devices already, and I don't think there are any issues at that scale. We are probably one of the top-10 customers in terms of scale.

Technical support is really awesome. They follow up, they have it 24/7, they handle things in multiple regions. It's not like just one person will be there and they're not responsive. They are responsive, they ensure that they give the right priority to their customers. If it's a critical item, which means it's a showstopper, they do help us immediately and ensure that there is proper follow-up among the team members. It's not like they leave you hanging there. There are very good documented records in terms of what actions have been taken, and what the next engineer is going to come in and do.

I was the one who set it up. It was not complex, it was an appliance-based setup and it was pretty easy. AirWatch was there, but I was the one who was there from day one.

It's important to understand your requirements: What is important, what is your environment, and what are you looking for? If you are a government company, that means you are looking at a lot of data protection, security is the highest priority. If your back office is Microsoft and you are looking at an integration with your Microsoft products, that would be a different thing. If you are a salesperson, with Salesforce and you're application oriented... it all depends. Each organization has different needs. It depends on your priorities, what you need in terms of making sure your productivity, your top line and the bottom line, grow. It's nothing like one size fits all.

When selecting a vendor, there are multiple things to consider, there is not just one. But one of the things I would really look at this moment, because so many vendors already give that, is the ability to do discovery/self-services analytics: How the solution is going to help. It should give some kind of a blueprint in terms of what's happening in an enterprise, so that you can take an informed decision. I would make analytics a key decision point.

I rate AirWatch at about nine out of 10. I would not give them 10 because there is always room for improvement. I have had no issues and it has been really awesome for me. I have been using it for five years, and I have seen how they have moved up on the ladder, how they've integrated, how they have gone forward moving into the enterprise, and the rate of change, of transformations. It's really excellent.

AirWatch has one of the best User Interfaces and it's quite easy to figure out where particular items are within the menu system.

They have good functionality across all the major platforms, too.

It has allowed employees to access their apps from their mobile or tablet while on the go, essentially freeing them from their old desktop workstations.

There is a lack of a real developer community. AirWatch doesn't seem to empower IT admins to try new things or get creative with implementations. They are more happy to sell you one of their support subscriptions.

I've used this solution for six years.

Some features like the AirWatch Launcher on Android can be very quirky.

The enrollment process on Android devices has always created challenges with scalability.

Scalability on iOS is seamless if you have developed a try zero touch build via AirWatch's integration with Apple's DEP and VPP deployment programs.

A three out of 10.

I manage Mobile Iron environments as a professional service. Through previous roles, I also have had exposure to InTune, SOTI MobiControl, and IBM MaaS360.

Not particularly, they are all evenly matched here.

Don't make compromises when enticed by enterprise license agreements for other products that may include their own MDM for a substantially low price.

You should take out a dedicated license agreement of your MDM fleet and invest heavily in innovating in this space. I've seen many companies that buy into MDM and don't make a continued investment in evolving their use cases.

Zen Mobile, Good, Silverback, and MobileIron.

Have a long term plan in place and spend more time on designing the solution before rolling out. Never lose sight in what your key motivators are, whether it's enablement, scalability, security, or governance.

We used it for the backup and restore. If you have some sort of data that you've lost, you can restore from a previous snapshot.

It was an excellent product. It was very good for recovering lost files and folders for customers.

It was easy to use. I don't really remember it very well. I used it for a short time frame, but it was fairly easy to use. It was fairly streamlined and worked well to some extent for backup.

There could be ease of integration within the environment. I didn't have any issues when using it, but the integration part was a bit difficult for the other team. 

I used it in my previous position for about a year and a half. I believe it was the latest version.

I'd rate it an eight out of ten in terms of stability.

It's scalable. There were probably over a thousand machines.

I have not used their support.

We didn't use any other solution.

I didn't set it up. It was set up by a different team for the customer. I was only responsible for managing the backup and recovering the files. Its implementation took about six months period. 

In terms of maintenance, it was just myself. There wasn't much maintenance to do apart from getting the latest version and ensuring it was applied to all machines. 

It was definitely worth the money. It was an excellent product.

There was a commercial team that dealt with that. My guess is that its licensing was yearly. There was probably no fee in addition to the standard licensing fee.

I'd recommend it. I'd rate it an eight out of ten.

This solution is primarily used for mobility services. The solution has been mainly used for multiple platforms, including Android, Linux-based services, Windows, and MacBooks. If you want to access your organization data from anywhere, from any device, you do it via this solution.

The solution is very stable.

The solution scales well.

We've found the solution to be easy to use. Compared to other products, this is much better for MBM products.

The solution needs to offer better training. We need to understand items such as third-party integration capabilities or new features before we start to work on a new implementation. Sometimes, this isn't clear and it can affect our work. The training that is available is quite expensive for us. They need to make it much more reasonable so that we can afford to be properly trained and informed.

Technical support needs to be more responsive to our requests. If something happens on a weekend, we won't get any help until at least the next business day.

I've been using the solution for the past two years at this point.

The product is very stable. We don't experience bugs or glitches per se. It doesn't crash or freeze. It's reliable.

The solution is quite scalable. If a company wants to expand it, they can. It's not difficult.

Currently in my organization, we are using the solution for 300 people. However, I have done installations for approximately five to six clients. In the last one and a half years I have done installations for different types of devices and have handled anywhere from 5,000 devices, and users all the way up to 10,000 users. In the latest deployment I'm working on has 30,000 users.

Technical support is pretty good. That said, if something happens on a weekend, we won't be able to get the support we need. It also sometimes takes a while to get everything resolved. We might have to email back and forth two or three times. It really should be faster.

I also have experience with Jamf Pro, however, that solution is specifically used for Apple products.

The initial setup can be straightforward, however, it depends on the installation requirements and the clients' requirements. It depends on if they want the DR setup or a DC or SA set up, and/or clustering. If the requirements increase, the time it takes will increase as well. If the prerequisite has been done clearly previous to the starting of the installation, then it will take much less time.

I implement the solution on behalf of clients.

I don't handle licensing or billing. Therefore, I'm not sure what the total cost is to our organization. I don't know if it's overly expensive or fairly reasonable. I'm purely a technical team member.

I'm using the latest version of the solution.

I'm not a client. I'm an architect of Workspace ONE. I implement the solution for clients, so I don't use it directly per se. I implement all deployment models, both cloud and on-premises.

I'd recommend the solution to other companies.

Overall, I've been pretty satisfied with the solution. I would rate it at a seven out of ten. It has all of the features I need. We just need to be better informed when there are new features or changes.

We use VMware Workspace ONE for our Android devices. I also use it for handheld scanners.

From a remote management perspective, I like the management and the inventory.

In terms of Workspace ONE, we are migrating it from on-premises to the cloud.

I would like to see more service notifications.

We have been using VMware Workspace ONE for five years.

VMware Workspace ONE is stable. We do have a few outages, but they are few and far between. We were able to recover quickly.

Scalability is a problem because we have a service provider who is supposed to maintain the backend with patching. As a result, when we want to use a remote capability the environment must be updated.

The technical support is good.

We use Jamf, for our MacBook Space and our Apple Mac Space.

I prefer working with Jamf. When we did a side-by-side pilot, and I found it to be easier.

When I focus on one product, I gain a better understanding. It is the Apple brand, in my opinion. I now have a better grasp of the policies and groups.

It's pretty simple in my opinion, but I'm not the technical owner. I was just collaborating with a colleague to assist him with it, but it was fairly simple.

I don't have a view on pricing.

I would rate VMware Workspace ONE a six out of ten.

We mainly use VMware Workspace ONE for managing Macs and iOS devices. 

Although it's supposed to be compatible with Chromebooks and Windows, we find that it's quite limited. I think it doesn't work properly with Chromebooks because you need a Google license to manage them. For this reason, we didn't end up using AirWatch with Chromebooks.

The overall accuracy could also be improved. It's not accurate enough when it comes to sending items to end-users.

I have been using VMware Workspace ONE for three years.

VMware Workspace ONE has been stable so far. 

My main concern with the support is that they don't have a team. You always get a freelancer — often there are difficulties relating to language barriers. Sometimes they are experts, sometimes they are not.

I didn't do the initial setup by myself. I had to hire a consultant and some other specialists to do it for me.

VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price.

If you have Mac or SNIS devices, it works fine and the price will be reasonable. If you have a lot of money to invest, there are better options out there.

Overall, on a scale from one to ten, I would give VMware Workspace ONE a rating of eight.

There should be more powerful features available for Mac, like what GEMS has already introduced — especially in regards to the level of system updates, and software updates. It should be easier to manage things, especially for Mac. If they improved this, I would give them a higher rating.

Our primary use cases are mobile device tracking and corporate email push.

It provides a central repository of the corporation's different mobile devices.

The feature that we find most valuable is the corporate email pushing. It seems quite straightforward and efficient (most of the time).

The mobile device repository is somewhat difficult to manage with a large user base.

I would like to see support for "remote wipe" in the case device of theft.

A user can leverage the solution if they basically want to integrate the system with two-factor authentication or multifactor authentication to access desktops and sessions. 

Users also leverage the access portal from a remote host and gain access to the system.

The authentication integration is great. It can be combined with basically different kinds of authentication mechanisms and provide a single sign-on. That's a typical use case that I see as a solution provider.

The solution is stable. 

My understanding is it is not too hard to set up. 

The solution can scale. 

There are a lot of difficulties whenever people have a lot of configurations in it, basically related to security certificate configurations and integration with VMware Horizon. I see technical people are sometimes struggling to do this. I don't know whether it is some knowledge gap or whether it is the difficulty of the product. However, there have been some cases where we've had issues, and the knowledge is not ubiquitous. You cannot find it easily. Not many engineers have the right training or knowledge to deal with it correctly.

Technical support could be better.

It would be great if it had some sort of password wallet integrated within it.

I've been familiar with the solution for two or three years. I was a customer, and now I am a presales manager working as a reseller. 

We've seen no issues with stability or reliability. It doesn't crash or freeze. It is reliable. 

While I have never tried to scale the solution, and we don't have many requirements for that functionality, my understanding it can scale. 

Technical support could be better. Sometimes, when we raise a ticket, it takes time for the engineers to assist.

Neutral

I haven't actually been part of a live deployment. That said, it's my understanding that it is not that difficult. New users should be aware that integrating it with multiple other things will take time. 

You only need one expert to handle the deployment since it's a one-time task. However, they need to be knowledgable to handle the process. In our case, we have two or three people who can handle deployment tasks.

We are a reseller and a partner. 

We are using an older version in a deployment right now. 

I'd rate the solution seven out of ten.

If you have a use case and if you have VMware products already, it'll come along with some of the licenses, so you do not have to pay additional fees. That is one advantage. It'll also be easy to integrate with VMware Horizon, Horizon Stack Workspace, VMware Workspace One, and other related products.