Workspace ONE UEM Reviews

We are a large school managing Mac devices on all levels. We manage the iPads, push education through the iPads, and AirWatch works great. We use it to do a lot of tasks for the school work - manage teachers devices, student devices, and lab computer devices.

We used to have a system before, Mac OS Open Directory server and this open directory became obsolete because Apple decided to stop the enterprise market, so there was no other alternative for us to use. We chose this to replace the open directory and we found that it has many more features than the previous solution. We totally rely on it right now to manage all the devices on campus.

Managing Mac Devices with profiles. Pushing Apps to iOS devices.

The accuracy of the management function has room for improvement. It's important to us because sometimes we send a profile to the machine and it's pending but doesn't reach. And we have to go manually and push it. Also, Chromebook management needs a lot to be improved. 

It's very stable despite the accuracy component that I want them to focus on improving.

Scalability is great for us. When we evaluated other solutions, they didn't meet our scalability needs. 

We have it deployed have on our entire server. All of our accounts propagate to 1500 users. It's great to have all of our users being managed by one central service.

It's a newer solution and I use it at school so I always rely on their technical support. Sometimes they are great, but sometimes they are not.

I switched to AirWatch because it is compatible with different platforms like Windows, Mac, iOS devices, Chromebooks devices. The previous solution we were using did support Mac ONLY.

The initial setup was straightforward with the consultant's help, but without, I couldn't do it by myself. The documentation is not enough to do the implementation of the product. You still need a consultant to guide you. 

The deployment changes every year and the policies change every year. The time it takes to deploy depends on how many devices you have. If you're like ourselves and have a ton of devices, it takes a month to finish the deployment.

For our implementation strategy, we moved on the groups of the policies that were assigned for each. Our strategy was to bend different policies on each so we can get the most of the features we needed to apply to each group.

We used a consultant from France. He was excellent and guided us through the setup of the contact and the implementation. 

If you purchase it for one year, it is very expensive. If you get it for three years or up to five years, then you can bargain a better price.

Jamf Casper.

I would rate it a nine out of ten. They need to make it so that you can add more tools to work so that it can cover all of the management tools that you need to manage all of the devices. 

I highly recommend AirWatch because it covers the compatibility issue. For an organization like us, we have the same platform and want to manage multiple devices, and it is the best solution for us right now. 

A user can leverage the solution if they basically want to integrate the system with two-factor authentication or multifactor authentication to access desktops and sessions. 

Users also leverage the access portal from a remote host and gain access to the system.

The authentication integration is great. It can be combined with basically different kinds of authentication mechanisms and provide a single sign-on. That's a typical use case that I see as a solution provider.

The solution is stable. 

My understanding is it is not too hard to set up. 

The solution can scale. 

There are a lot of difficulties whenever people have a lot of configurations in it, basically related to security certificate configurations and integration with VMware Horizon. I see technical people are sometimes struggling to do this. I don't know whether it is some knowledge gap or whether it is the difficulty of the product. However, there have been some cases where we've had issues, and the knowledge is not ubiquitous. You cannot find it easily. Not many engineers have the right training or knowledge to deal with it correctly.

Technical support could be better.

It would be great if it had some sort of password wallet integrated within it.

I've been familiar with the solution for two or three years. I was a customer, and now I am a presales manager working as a reseller. 

We've seen no issues with stability or reliability. It doesn't crash or freeze. It is reliable. 

While I have never tried to scale the solution, and we don't have many requirements for that functionality, my understanding it can scale. 

Technical support could be better. Sometimes, when we raise a ticket, it takes time for the engineers to assist.

Neutral

I haven't actually been part of a live deployment. That said, it's my understanding that it is not that difficult. New users should be aware that integrating it with multiple other things will take time. 

You only need one expert to handle the deployment since it's a one-time task. However, they need to be knowledgable to handle the process. In our case, we have two or three people who can handle deployment tasks.

We are a reseller and a partner. 

We are using an older version in a deployment right now. 

I'd rate the solution seven out of ten.

If you have a use case and if you have VMware products already, it'll come along with some of the licenses, so you do not have to pay additional fees. That is one advantage. It'll also be easy to integrate with VMware Horizon, Horizon Stack Workspace, VMware Workspace One, and other related products.

We recently integrated Workspace ONE with our intelligence report, and this is a great tool from a reporting point of view. In our daily business, we get several requests from businesses to provide an Adobe request for monitoring, whether it is for Android or iOS devices. The main benefit of this tool is that we can exclude the report for applications. Another benefit of Workspace ONE is that it supports many devices, which is a major benefit for us.

There are some bugs that our team needs to work around. It required some API integration required because visitor integration was not there. For example, we are currently working on a tunnel issue, and VMware doesn't have this solution. I think the R&D team is working on this, and I think this is something they need to look into because from the Android point of view, this is the major security tool, and these features need to work as expected.

Workspace ONE is stable.

Once Workspace ONE is configured, the scalability is good.

I rate VMware technical support eight out of 10.

Setting up Workspace ONE is straightforward. In December 2020, I worked with the VMware deployment team, and we deployed this in 10 to 15 days for all components, whether it is Workspace ONE Access or Okta integration. It's easy to use, migrate, and configure. Deployment and maintenance require four to five people, including two solution architects and two or three engineers. 

I rate Workspace ONE eight out of 10. If someone comes to me, I would advise them to go with this tool rather than Intune. There are several benefits, and it doesn't cost much compared to Intune. Intune doesn't have all the components and integration we require.

We use VMware Workspace ONE for our Android devices. I also use it for handheld scanners.

From a remote management perspective, I like the management and the inventory.

In terms of Workspace ONE, we are migrating it from on-premises to the cloud.

I would like to see more service notifications.

We have been using VMware Workspace ONE for five years.

VMware Workspace ONE is stable. We do have a few outages, but they are few and far between. We were able to recover quickly.

Scalability is a problem because we have a service provider who is supposed to maintain the backend with patching. As a result, when we want to use a remote capability the environment must be updated.

The technical support is good.

We use Jamf, for our MacBook Space and our Apple Mac Space.

I prefer working with Jamf. When we did a side-by-side pilot, and I found it to be easier.

When I focus on one product, I gain a better understanding. It is the Apple brand, in my opinion. I now have a better grasp of the policies and groups.

It's pretty simple in my opinion, but I'm not the technical owner. I was just collaborating with a colleague to assist him with it, but it was fairly simple.

I don't have a view on pricing.

I would rate VMware Workspace ONE a six out of ten.

We mainly use VMware Workspace ONE for managing Macs and iOS devices. 

Although it's supposed to be compatible with Chromebooks and Windows, we find that it's quite limited. I think it doesn't work properly with Chromebooks because you need a Google license to manage them. For this reason, we didn't end up using AirWatch with Chromebooks.

The overall accuracy could also be improved. It's not accurate enough when it comes to sending items to end-users.

I have been using VMware Workspace ONE for three years.

VMware Workspace ONE has been stable so far. 

My main concern with the support is that they don't have a team. You always get a freelancer — often there are difficulties relating to language barriers. Sometimes they are experts, sometimes they are not.

I didn't do the initial setup by myself. I had to hire a consultant and some other specialists to do it for me.

VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price.

If you have Mac or SNIS devices, it works fine and the price will be reasonable. If you have a lot of money to invest, there are better options out there.

Overall, on a scale from one to ten, I would give VMware Workspace ONE a rating of eight.

There should be more powerful features available for Mac, like what GEMS has already introduced — especially in regards to the level of system updates, and software updates. It should be easier to manage things, especially for Mac. If they improved this, I would give them a higher rating.

Our primary use cases are mobile device tracking and corporate email push.

It provides a central repository of the corporation's different mobile devices.

The feature that we find most valuable is the corporate email pushing. It seems quite straightforward and efficient (most of the time).

The mobile device repository is somewhat difficult to manage with a large user base.

I would like to see support for "remote wipe" in the case device of theft.

AirWatch has one of the best User Interfaces and it's quite easy to figure out where particular items are within the menu system.

They have good functionality across all the major platforms, too.

It has allowed employees to access their apps from their mobile or tablet while on the go, essentially freeing them from their old desktop workstations.

There is a lack of a real developer community. AirWatch doesn't seem to empower IT admins to try new things or get creative with implementations. They are more happy to sell you one of their support subscriptions.

I've used this solution for six years.

Some features like the AirWatch Launcher on Android can be very quirky.

The enrollment process on Android devices has always created challenges with scalability.

Scalability on iOS is seamless if you have developed a try zero touch build via AirWatch's integration with Apple's DEP and VPP deployment programs.

A three out of 10.

I manage Mobile Iron environments as a professional service. Through previous roles, I also have had exposure to InTune, SOTI MobiControl, and IBM MaaS360.

Not particularly, they are all evenly matched here.

Don't make compromises when enticed by enterprise license agreements for other products that may include their own MDM for a substantially low price.

You should take out a dedicated license agreement of your MDM fleet and invest heavily in innovating in this space. I've seen many companies that buy into MDM and don't make a continued investment in evolving their use cases.

Zen Mobile, Good, Silverback, and MobileIron.

Have a long term plan in place and spend more time on designing the solution before rolling out. Never lose sight in what your key motivators are, whether it's enablement, scalability, security, or governance.

1. The ability to use shared device mode for check in/check out for corporate owned devices.
2. Vast numbers of REST API for automation and integration.
3. Very flexible in provisioning and assignment of devices, profiles, contents and apps.

This product enables us to replace all existing stores PDA running windows CE with iPod touch.

1. Better reporting functionality and performance.
2. Improved BYOD solution with true DAR encryption for iOS devices and a better UI for the Airwatch Inbox app.

Over 2 years.

1. We use a SaaS solution from AirWatch and the issue that we have encountered was load issue with automatic app push to 10-60 thousands of devices.
2. Airwatch has quickly added additional resources so that future app updates deployment will not cause problems.

Yes, we have seen inconsistency for performance from time to time.

No, Airwatch has accommodated out expanding number of endpoints.

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.

No.

In partnership with a 3rd party vendor, I would rate them at 3.5/10.

Too early to tell as these are devices replacing existing PDA and we have just completed the rollout.

Symantec App Center.

Plan ahead as much as possible. However if there is a need to make significant changes in the environment post rollout, Airwatch is able to accommodate that with the flexibility of their product.