


Microsoft Remote Desktop Services and VMware Workspace ONE both compete in the virtual desktop and applications management category. Based on user reviews, VMware Workspace ONE seems to have the upper hand due to its advanced features and comprehensive management tools.
Features: Microsoft Remote Desktop Services is praised for its integration with other Microsoft products, ease of access to resources, and straightforward deployment. VMware Workspace ONE is valued for its seamless user experience, extensive integration capabilities, and continuous updates.
Room for Improvement: Users of Microsoft Remote Desktop Services highlight issues with session stability, limited customization options, and fundamental features enhancement. VMware Workspace ONE users suggest improvements in reporting capabilities, a more intuitive setup process, and refining existing features.
Ease of Deployment and Customer Service: Microsoft Remote Desktop Services is noted for its straightforward deployment and reliable customer service. VMware Workspace ONE stands out with its flexible deployment models and proactive support team.
Pricing and ROI: Microsoft Remote Desktop Services is often cited as a cost-effective solution with a favorable ROI for organizations invested in the Microsoft ecosystem. VMware Workspace ONE, while more expensive, provides significant ROI through its comprehensive feature set and the efficiency gains in IT management.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
Microsoft Remote Desktop Services has saved us considerable time because we don't have to be on-site for support and have more accessibility to the machines.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
If I have any issues related to the installation or initial setup, they have been great and a helping hand.
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
The support side has recently become weaker compared to what it used to be with VMware.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
The scalability of Microsoft Remote Desktop Services is high, as it is already providing me with the flexibility to access my system from anywhere.
My impression is that most of the solutions, especially today, make sense for large corporations with 2000 seats or more.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
I have never faced any issues related to its working or its availability.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
On macOS, we sometimes experience keyboard connectivity issues.
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
These licenses are not cheap, as they add up in cost.
I understand it can get quite expensive and also complex to manage these different licenses.
I don't think there was any cost, as this was built into our experience with Windows and Azure.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 7.1% |
| Microsoft Remote Desktop Services | 7.1% |
| Workspace ONE UEM | 4.4% |
| Other | 81.4% |


| Company Size | Count |
|---|---|
| Small Business | 142 |
| Midsize Enterprise | 57 |
| Large Enterprise | 170 |
| Company Size | Count |
|---|---|
| Small Business | 43 |
| Midsize Enterprise | 16 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 40 |
| Midsize Enterprise | 22 |
| Large Enterprise | 58 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
Microsoft Remote Desktop Services provides secure, seamless access to remote applications with cross-platform compatibility and centralized management, enhancing productivity and resource sharing in Windows environments.
The robust security features of Microsoft Remote Desktop Services enable efficient data handling and user support across devices. With a focus on remote application access, scalability, and ease of use, this solution integrates effortlessly with Windows environments. It offers centralized management, facilitating smooth IT operations. However, there is potential for improving interface intuitiveness and setup simplicity. Addressing keyboard compatibility with macOS, network connectivity challenges, and security vulnerabilities could enhance the user experience. Optimization for performance on slower networks and clearer license management would further benefit users.
What are the key features of Microsoft Remote Desktop Services?In numerous industries, Microsoft Remote Desktop Services supports remote server management, virtual desktops, and application virtualization. Organizations use it for collaboration, secure data handling, and accessing critical resources across different locations. It aids in troubleshooting, ensuring secure connections to client applications and facilitating testing and support for multiple users in diverse environments.
Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.
Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.
What are the most important features?Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.
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