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Microsoft Remote Desktop Services vs Workspace ONE UEM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024
 

Categories and Ranking

Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Ranking in Virtual Desktop Infrastructure (VDI)
3rd
Average Rating
8.0
Number of Reviews
77
Ranking in other categories
No ranking in other categories
Workspace ONE UEM
Ranking in Remote Access
3rd
Ranking in Virtual Desktop Infrastructure (VDI)
7th
Average Rating
8.2
Number of Reviews
100
Ranking in other categories
Enterprise Mobility Management (EMM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), Unified Endpoint Management (UEM) (2nd)
 

Featured Reviews

CK
May 25, 2022
Reliable, simple implementation, and scalable
Microsoft Remote Desktop Services could improve by having graphical acceleration I have been using Microsoft Remote Desktop Services for approximately two years. Microsoft Remote Desktop Services is stable and reliable. The scalability of Microsoft Remote Desktop Services is good. I have not…
JO
Mar 9, 2023
Easy to use, works well, and is worth the money
We used it for the backup and restore. If you have some sort of data that you've lost, you can restore from a previous snapshot It was an excellent product. It was very good for recovering lost files and folders for customers. It was easy to use. I don't really remember it very well. I used it…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to use."
"The solution works well as a remote desktop."
"We use it to connect to the legacy system."
"We use cloud remote support because we need to assist our customers. It allows them to connect from the web. I"
"The solution offers good value for money."
"The most valuable feature is ease of use."
"It's scalable enough for our needs and very reliable."
"The most valuable features are availability and security."
"I would rate the stability as eight out of ten."
"Workspace ONE has something like an orchestrator model that allows me to configure a set of steps to onboard new PCs, laptops, or tablets. So, it makes my work easy."
"I found the initial setup to be easy."
"The product offers integration capabilities with third-party solutions."
"We've configured single sign-on for two or three enterprise customers, and it works very well."
"The most valuable feature of the solution is that it enables us to remotely manage the devices, which is its purpose, and to push applications to the mobile devices from the portal."
"It helps the end users to work on the road without needing to set up all kinds of VPN connections"
"If an outside person tries to track or hack information, it is not possible without us being notified."
 

Cons

"There are times I get disconnected from the service and when one or two attempts to establish a remote connection. Microsoft should show where the problem is, I have to find it by myself."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"Updates sometimes impact the application and we have system crashes."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"The stability could be improved."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"Microsoft still has some really bad remote desktop appliance for Mac."
"The location service could improve and more integration with other devices, such as Android enterprise and Apple devices."
"There are other solutions that might be better for certain use cases. This is not an all-purpose solution."
"I'd like to see more integration capabilities in future releases."
"The security features could always use improvement, although there has already been a huge improvement from years ago."
"The solution needs to adapt to the cloud based reality of the current world model. Some customers may have reluctance to this, but it is the next level for all of the big providers. Azure, AWS and Google are all on the forefront of cloud-based solutions."
"Technical support needs to be more responsive to our requests."
"The portal is not user-friendly."
"Security aspects such as data loss prevention could be improved."
 

Pricing and Cost Advice

"The price of Microsoft Remote Desktop Services is reasonable. The solution can come for free for some clients with certain agreements."
"The solution comes free with Microsoft Windows."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"It's not an expensive product."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"I would say it's expensive as there similar products available for free."
"There is a licensing cost."
"We do not have to pay for the product."
"The pricing and licensing are affordable. They are not too high."
"The cost is a little bit high."
"Its pricing was okay for our company."
"While it is not inexpensive in terms of price, it is definitely worth it."
"The solution runs at roughly around $36/user for a year."
"VMware Workspace ONE is not cheap; it's quite expensive. However, in the end, they gave us a reasonable price."
"We pay approximately $6.50 per user for the standard version. If you are paying for an enterprise license that includes VDI then it will cost approximately $25 per user on a monthly basis."
"We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
9%
Financial Services Firm
9%
Manufacturing Company
8%
Computer Software Company
17%
Financial Services Firm
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
The tool must be cheaper. It should provide an option to pay the license fee once in a year or once in two years.
What needs improvement with Microsoft Remote Desktop Services?
When we update the environment, we face problems sometimes, and the users cannot use the system.
How does Microsoft Intune compare with VMware Workspace One?
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How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.
 

Also Known As

Remote Desktop Services, MS Remote Desktop Services
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Learn More

 

Overview

 

Sample Customers

Bank Alfalah Ltd.
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Workspace ONE UEM and other solutions. Updated: August 2024.
800,688 professionals have used our research since 2012.