Workspace ONE UEM Reviews

Name: Workspace ONE UEM
Brand: Omnissa
Rating: 4 (100 reviews)

Vendor: Omnissa

4.1 out of 5

100 reviews
83% willing to recommend

3,660 followers

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What is Workspace ONE UEM?

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

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Workspace ONE UEM is the #2 ranked solution in top Unified Endpoint Management (UEM) solutions, #3 ranked solution in top Remote Access solutions, #3 ranked solution in top Enterprise Mobility Management (EMM) solutions, #7 ranked solution in top Virtual Desktop Infrastructure (VDI) solutions, and #7 ranked solution in top Identity and Access Management as a Service providers. PeerSpot users give Workspace ONE UEM an average rating of 8.2 out of 10. Workspace ONE UEM is most commonly compared to Microsoft Intune: Workspace ONE UEM vs Microsoft Intune. Workspace ONE UEM is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 800,688 peers since 2012

Featured reviews

Joel Amate

Project Engineer at CTC

I give the solution a nine out of ten. I suggest if a person wants to start using Workspace ONE, they should make use of the cloud instance instead of the on-premise instance. There is an on-premise instance available, but the cloud instance is a better option now. I advise them to make use of the cloud instance. This is because management-wise, there is no need to manage a server. For example, we don't need to buy a server, and we don't need to buy network switches, which are required for the on-premise. At the same time, I can advise setting up all the functionalities or whatever functionalities are available for the trial version. We need to check if the Workspace ONE integration includes Azure AD or other identity providers. A lot of applications are using these providers for authentication, such as Ping, Okta, and others. If the Workspace ONE integration doesn't include these providers, the company might have to find a different solution. Security projects should also be considered. Specifically, if the solution can integrate with local security solutions to secure mobile devices.

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Mitul Rajput

GM COE at Anuntatech Management Services Ltd

There are multiple features. It depends on the customer's use case, but for customers using VMware, we've seen that conditional-based authentication establishing a micro VPN channel to internal applications is most valuable. They know these are the only devices accessing their internal applications, and no outside devices can access any applications. That's the overall security posture organizations are looking for, and that's what we're delivering right now. Moreover, the integration capability of Workspace ONE enhances the IT infrastructure. Good integrations are available. There are a few limitations, but both Citrix and VMware are working on enhancements. But the integrations are pretty much similar.

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Pankaj Das

Head Infrastructure,Network and Services at North East small finance bank

The product has provided my company with full control over the devices, so it has helped streamline device management across our organization. VMware Workspace ONE has improved our remote workforce, especially in terms of efficiency and visibility, while providing better control to users. The most important feature of the product in enforcing our company's security policies is getting correct access to the network. The IAM feature of the product is the most critical component that is useful for our organization. The product's single sign-on capability is an advantage not only in terms of security but also in terms of how it is made work easy in our company. Some of the internal people in our company take care of the maintenance part of the product. I recommend the product to those who plan to use it. I would describe the product to be very capable and adaptable when it comes to the integration capabilities it offers, considering our company's existing infrastructure. Based on the use of the solution in our company's IT operations and the satisfaction level of its end users, the tool has helped my organization to increase efficiency and productivity. I rate the overall tool a ten out of ten.

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Workspace ONE UEM mindshare

Product category:

As of September 2024, the mindshare of Workspace ONE UEM in the Unified Endpoint Management (UEM) category stands at 21.9%, down from 27.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Unified Endpoint Management (UEM)

Key learnings from peers

Last updated Aug 7, 2024

Valuable Features

Workspace ONE UEM's most valuable features include single sign-on, multi-platform support, policy-driven control, remote management, app authorization workflow, security policies, and seamless integration with other tools. It offers an intuitive user interface, simplifies app deployment and management, enhances security, supports device tracking, and provides robust performance and scalability. Users appreciate its ease of use, clear documentation, and ability to manage multiple devices, including IoT, remotely.

"The Client Control feature in VMware Workspace ONE is most valuable for managing client devices, including mobile devices and laptops. Another impactful feature is the per-service tooling, allowing access to the data centre on a per-application basis. We use the complete VMware stack, integrating Horizon for application delivery and Carbon Black for endpoint protection. We have outsourced our device management, which streamlines our IT tasks as our supplier handles them competitively."
"The solution includes support for remote work. It also features identity management. This setup supports our users remotely by providing default monitoring and tunneling into our environment, eliminating the need for additional VPN software to access backend applications and staff resources."
"The single sign-on feature, which integrates with the Identity Manager is one of the most vital features."

Room for Improvement

Workspace ONE UEM needs to reduce licensing costs, enhance Active Directory integration, improve local language support, and offer better device compatibility. Better multi-cloud session handling and easier initial setup are desired. The management interface and user dashboard need improvements. Support for virtual reality and more integration with Microsoft products are necessary. Pricing models should be more flexible. Training needs to be more affordable and technical support should be more responsive. Enhanced endpoint security integration is required.

"VMware Workspace ONE sometimes has bugs that prevent it from working as intended or expected. Generally, these bugs can lead to unexpected results and hinder effectiveness."
"I would like to see technology expense management integrated into the next release. This feature would allow us to manage expenses across various workloads and services, including cloud environments and computing resources."
"VMware Workspace ONE should allow certain common settings and restrictions across multiple operating systems."

ROI

Several clients found it too early to assess their ROI, though some expect cost break-even next year. Others aimed to enhance mobile device security, finding the ROI less measurable. Year one costs were higher due to added storage and servers, but clients reported a 35% savings in year two from reduced need for new devices. Enhanced security was achieved as expected.

Pricing

Workspace ONE UEM offers flexible licensing with options for monthly VCPP or perpetual licenses. Users can choose concurrent, per-user, or per-device billing. Standard licenses cost around $6.50 per user, while enterprise licenses with VDI can be $25 per user monthly. Costs may include additional fees for databases, cloud connectors, technical support, and premium features. Although the pricing is considered high, some companies find it reasonable and are able to negotiate significant discounts for large-scale deployments.

"We pay approximately thirty to thirty-five euros per device per month for the complete suite, and this is a fixed cost with one, three, or five-year licensing in advance.I would rate the pricing a four out of ten, making it affordable."
"We've purchased various licenses for VMware Workspace ONE, including premium and gold tiers. These licenses include security measures and support for managing telecom expenses like data and voice usage."
"It's a highly affordable solution"

Popular Use Cases

Organizations use Workspace ONE UEM for single sign-on, mobility management, and device management across various platforms such as iOS, Android, Windows, and macOS. It supports BYOD, secure email gateways, and virtual desktops. It centralizes identity and access management, facilitates application deployment and patch management, and integrates with various SaaS applications. It is crucial for remote work, secure data containerization, and managing diverse user environments.

Service and Support

Customer service and support for Workspace ONE UEM receive mixed feedback. Some praise the technical support team for being knowledgeable, responsive, and quick to resolve issues. Others note delays, language barriers, and inconsistent expertise. There are instances where resolution times are slow or require multiple escalations. Overall, clients find support to be adequate, with some experiences being outstanding while others face significant challenges. Certain users highlight the benefits of 24-hour support availability.

Deployment

Users found the initial setup of Workspace ONE UEM to be straightforward and easy for both cloud and on-premises deployments. Deployment time varied, influenced by factors such as user count and specific requirements. For smaller environments, setup was simple and quick, while larger deployments required more planning and time. Those familiar with VMware found it even easier. Some faced complications with integrating various components, and a few mentioned needing professional assistance, particularly for complex setups involving high availability or multiple integrations.

Scalability

Workspace ONE UEM scales effectively for various business sizes. Enterprises appreciate its ability to handle tens of thousands of users. Issues may arise with on-premises setups needing clusters, while cloud environments scale effortlessly. Some users note complications with VMware Identity Manager, requiring additional effort for high availability. Despite a few challenges, Workspace ONE UEM's scalability is widely trusted and utilized by companies ranging from small firms to large enterprises.

Stability

Workspace ONE UEM is typically stable and reliable, with users noting minimal bugs or glitches. Some minor downtime issues and performance lags during updates have been reported, but these are infrequent. Users find it dependable for daily use, with automatic cloud updates enhancing its stability. Although some experienced initial setup inconsistencies and hardware dependency issues, the performance remains generally solid, making it a trusted choice for mobile device management.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Workspace ONE UEM Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

10%

Government

Manufacturing Company

Healthcare Company

University

Retailer

Educational Organization

Energy/Utilities Company

Insurance Company

Construction Company

Media Company

Real Estate/Law Firm

Non Profit

Comms Service Provider

Transportation Company

Wholesaler/Distributor

Hospitality Company

Recreational Facilities/Services Company

Legal Firm

Outsourcing Company

Logistics Company

Pharma/Biotech Company

Consumer Goods Company

Aerospace/Defense Firm

Performing Arts

Compare Workspace ONE UEM with alternative products

Learn more about Workspace ONE UEM

VMware Workspace ONE is available:

As a cloud service
On-premises
Hybrid

VMware Workspace ONE Key Features

Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).
Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.
Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.
Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.
Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.
Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.
Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

Workspace ONE Access
Workspace ONE UEM
VMware Workspace ONE® Intelligence
VMware Unified Access Gateway
Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Workspace ONE UEM was previously known as VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air.

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Workspace ONE UEM customers

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation