Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.
One of the most appreciated features is its ability to create minimal latency by having servers in many locations across the globe. Users also appreciate granular policy controls, URL filtering, data loss prevention, and advanced threat protection. Zscaler also offers cloud-native proxy architecture, which helps with cybersecurity threats and provides protection for cloud-based applications.
Users have identified several areas for improvement on Zscaler Internet Access. These include performance issues when additional controls are added, a lack of antivirus tools, and the need for more user-friendly interfaces and better technical support. There are also concerns about pricing, limited filtering options, and difficulties with troubleshooting and reporting. Additionally, users have suggested improvements such as adding VPN features, client-to-client communication, and local-directory integration.
The solution has helped reduce time spent managing security policies and the number of infected devices. While some users haven't seen cost savings yet, they expect to in the future and have eliminated the need for other security solutions. Zscaler has also helped save costs by decommissioning legacy proxies and has saved up to 50% of previous costs.
Zscaler Internet Access is generally considered to be an expensive solution. However, some reviewers believe the cost is worth it due to the high quality of services offered and the fact that it replaces multiple vendor technologies. Licensing is typically on a per-user or per-host basis, with a minimum requirement of 500 users. Some additional fees may be required for certain features. While some reviewers believe the pricing is fair and transparent, others suggest that it could be made cheaper in order to be more competitive with traditional solutions.
Zscaler Internet Access is primarily used for secure internet access and web-based filtering. It is often used to manage remote workers and provides an overall internet access solution. It is deployed on a private cloud and is suitable for large geographical spreads. Zscaler offers protection for endpoints, laptops, and internet traffic, and provides 24/7 technical support.
Some users have had positive experiences, describing the support as good, excellent, fast, and exceptional. However, others have had negative experiences, citing slow response times, difficulty pinpointing root causes, and rescheduling of calls as issues. Some users have also mentioned the need for more online support or a knowledge base. Overall, while there is room for improvement, Zscaler's technical support team is generally rated favorably.
The initial setup for Zscaler Internet Access varies in difficulty depending on the user's experience with the solution and the level of support needed. Some users rated it as easy and straightforward, while others rated it as medium or complex. The deployment process can take anywhere from a few days to several months, depending on the size and complexity of the organization. Professional services may be needed to help with the setup and configuration, and different policies may need to be created for different user sets.
Zscaler Internet Access is a highly scalable solution, with users ranging from small to large organizations and up to 100,000 users across different levels. It is easy to add additional sites and licenses, and even with over 50,000 users, there have been no issues with scalability. The cloud-based solution makes scaling easy, with no reported slowness or lag. However, some users have found policy creation to be difficult, and the scalability may depend on the licensing model chosen.
The stability of Zscaler Internet Access is generally good, with some occasional outages in certain regions. The solution is reliable, offering good performance with no bugs or glitches. Although not perfect, issues are quickly fixed and service credits are offered for outages. Users have had no concerns with stability and feedback has been positive, except for some instability in Asia, primarily in China.
Zscaler Internet Access Features
Zscaler Internet Access has many valuable key features. Some of the most useful ones include:
Zscaler Internet Access Benefits
There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Zscaler Internet Access users.
A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."
Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”
An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”
Zscaler Internet Access was previously known as ZIA.
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
