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Zscaler Internet Access Reviews

Vendor: Zscaler
4.2 out of 5
Badge Leader

What is Zscaler Internet Access?

Featured Zscaler Internet Access reviews

Zscaler Internet Access mindshare

Product category:
As of July 2025, the mindshare of Zscaler Internet Access in the Secure Web Gateways (SWG) category stands at 14.8%, down from 17.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Secure Web Gateways (SWG)

PeerResearch reports based on Zscaler Internet Access reviews

TypeTitleDate
CategorySecure Web Gateways (SWG)Jul 29, 2025Download
ProductReviews, tips, and advice from real usersJul 29, 2025Download
ComparisonZscaler Internet Access vs Cisco UmbrellaJul 29, 2025Download
ComparisonZscaler Internet Access vs Fortinet FortiGate SWGJul 29, 2025Download
ComparisonZscaler Internet Access vs Prisma Access by Palo Alto NetworksJul 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
Quad93.0N/A50%2 interviewsAdd to research
Cisco Umbrella4.417.3%97%121 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
12%
Financial Services Firm
9%
Government
5%
Healthcare Company
5%
Comms Service Provider
5%
Retailer
4%
Construction Company
4%
Insurance Company
4%
University
4%
Educational Organization
3%
Energy/Utilities Company
3%
Legal Firm
3%
Non Profit
3%
Real Estate/Law Firm
3%
Hospitality Company
2%
Media Company
2%
Transportation Company
2%
Outsourcing Company
1%
Wholesaler/Distributor
1%
Performing Arts
1%
Consumer Goods Company
1%
Logistics Company
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Aerospace/Defense Firm
1%
Marketing Services Firm
1%

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Zscaler Internet Access customers

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Zscaler Internet Access reviews

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TJ
Principal Security Architect at Deloitte
Verified user of Zscaler Internet Access
May 2, 2025
Secures internet traffic and optimizes pathways with consistent resilience and scalability

Pros

"Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability."

Cons

"The response time and engagement model for technical support could be improved to handle complex outages more efficiently."
PG
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Verified user of Zscaler Internet Access
Dec 30, 2024
Monitors and secures network traffic with comprehensive insights

Pros

"The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights."

Cons

"One feature I am missing is the ability to connect automatically to internal monitoring systems. "
Find out what your peers are saying about Zscaler Internet Access. Updated July 2025
863,776 professionals have used our research since 2012.
AshwaniTyagi - PeerSpot user
Regional Manager at Orange
Verified user of Zscaler Internet Access
Sep 26, 2024
Offers good reliability and availability to users

Pros

"The solution's most valuable features are its reliability and availability, measured by the number of ports it offers."

Cons

"The solution's technical support needs to be improved, especially by offering a better support structure for different geographical areas."
ShanavasVK - PeerSpot user
Consultant at Essentra PIC
Verified user of Zscaler Internet Access
Jun 5, 2024
Helps maintain a consistent posture of internet security while getting rid of VPN and hovering into zero trust

Pros

"The product's initial setup phase is a bit easy, as one doesn't need high technical expertise."

Cons

"The deployment process of Zscaler Cloud Connector needs to be more user-friendly."
Bhaskar Rao - PeerSpot user
Network manager admin at Yamaha
Verified user of Zscaler Internet Access
Jun 10, 2024
It offers us a single point of control, but we've had some problems with performance

Pros

"We like Zscaler's traffic filtering, web security, DLP, and IPS features. The real-time threat protection is excellent. "

Cons

"Zscale is providing a proxy IP, and most government sites will block traffic from a proxy. Also, we see some performance issues on the cloud side during DC failover. "
TJ
Principal Security Architect at Deloitte
Verified user of Zscaler Internet Access
Aug 9, 2023
Configuring policies is user-friendly but challenges with stability

Pros

"The policies are very intuitive and easy to configure, with very little possibility of messing things up. "

Cons

"One thing that needs to be improved is their presence in China. I'm not sure if that's a Zscaler thing or if it's a problem with all vendors in this space, but it would be nice to have better coverage in China. This concern is a common one for vendors across the board when dealing with the Chinese market. "
PeerSpot user
Service Manager at a construction company with 10,001+ employees
Verified user of Zscaler Internet Access
Nov 18, 2021
AI decision-making on quarantined documents reduces manual work

Pros

"For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

Cons

"The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments."
PeerSpot user
Security Architect at a computer software company with 501-1,000 employees
Verified user of Zscaler Internet Access
Apr 28, 2023
Minimal latency and easy to implement

Pros

"One feature that is valuable to me from an implementation point of view is that it's very easy to implement."

Cons

"There are some performance issues when we add on additional controls."