We use Amazon AWS to implement services for our customers, like backup systems, webpages, and customer services.
Gerente TI at Tecdex
The interface is easy to understand and use
Pros and Cons
- "I think the AWS interface is good. It's easy to understand and use."
- "It's sometimes a challenge to manage billing on this platform. It takes a lot of labor to generate billing for our customers from the service on the cloud."
What is our primary use case?
What is most valuable?
I think the AWS interface is good. It's easy to understand and use.
What needs improvement?
It's sometimes a challenge to manage billing on this platform. It takes a lot of labor to generate billing for our customers from the service on the cloud.
For how long have I used the solution?
I've been working with Amazon AWS for six years, almost seven.
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What do I think about the stability of the solution?
AWS is incredibly stable.
What do I think about the scalability of the solution?
I think that almost 1,000 people.
How are customer service and support?
Amazon support is very good.
How was the initial setup?
Setting up AWS isn't complex, takes less than a week, and only requires one person.
What other advice do I have?
I rate AWS 10 out of 10. AWS is a solid product. I feel confident I can provide a good level of service to my customers using AWS. To anyone thinking about using AWS, I would suggest carefully designing your implementation. This is very important because it will impact the monthly cost of the solution. You need to think ahead and talk with your staff to find opportunities to make this more efficient.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Information Technology Manager at a mining and metals company with 201-500 employees
Installation simple, good performance, and easy to manage
Pros and Cons
- "Amazon AWS has good performance and easy management."
- "I have been using Amazon AWS for approximately one year."
What is our primary use case?
We use Amazon AWS for the services they provide.
What is most valuable?
Amazon AWS has good performance and easy management.
For how long have I used the solution?
I have been using Amazon AWS for approximately one year.
What do I think about the stability of the solution?
The stability could improve.
What do I think about the scalability of the solution?
We have two technicians using this solution in my organization.
How was the initial setup?
The installation is easy.
What about the implementation team?
I did the installation myself.
What other advice do I have?
I would recommend this solution to others.
I rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Amazon AWS
December 2024
Learn what your peers think about Amazon AWS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Scalable with an easy setup and good technical support
What is our primary use case?
The solution is basically infrastructure to service the cloud.
It can be used for everything. It can be for anything. It's an intelligently designed system that can run any workload, on any data for backup, for production, for anything you imagine.
What is most valuable?
The solution is very easy to install. In a few clicks, you get what you need.
The solution is stable.
The scalability is very good.
Technical support is helpful and responsive.
The initial setup is easy.
What needs improvement?
The solution would be better if it was more secure. That's an aspect they need to work on.
For how long have I used the solution?
I've been dealing with the solution for five years.
What do I think about the stability of the solution?
The stability and reliability are great. The performance is good. It doesn't crash or freeze and there are no bugs or glitches.
What do I think about the scalability of the solution?
The scalability is good. A company can expand it as needed. It's not a problem.
We have about 100 people on the solution currently.
How are customer service and technical support?
We've used technical support in the past, and they are fine. We've been satisfied with the level of service provided to us.
How was the initial setup?
As a cloud-based solution, there isn't really an installation required. Everything sits in the cloud. You don't need to download or install anything. The setup might take a few months.
What about the implementation team?
I handled the initial setup myself. I did not need any help from integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
While you may have to pay for some of the product kits, it's a monthly fee for everything.
What other advice do I have?
As a cloud-based solution, we're always using the latest version.
I'd rate the solution at an eight out of ten. I'm pretty happy with the stuff you can do with it, however, I would like it to be more secure.
I would recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Service Delivery Manager / Architect at a tech services company with 201-500 employees
A cloud computing solution with great elasticity
Pros and Cons
- "The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us."
- "AWS support could be better."
What is our primary use case?
We're using several Amazon products. We use Amazon AWS Compute Service, AWS Elastic Load Balancing, and a huge private VPN or a virtual private network are created out of it. We also use an API Gateway. There are several products and several services that AWS provides, and we're using them.
What is most valuable?
The compute and the elasticness of the compute is really great. Whenever there's a load, it automatically adds the servers and then reduces the servers based on the configuration. This is really wonderful, more cost-effective, and it's been really good for us.
What needs improvement?
AWS support could be better.
For how long have I used the solution?
I have been using Amazon AWS for many years.
How are customer service and technical support?
AWS support could be better. It could be faster and straightforward.
How was the initial setup?
There's no initial setup or installation. It's all configuration.
What's my experience with pricing, setup cost, and licensing?
A few of our customers pay for it yearly and monthly. Sometimes, when it's related to the data, the pricing seems to be high. It could be cheaper on a transactional basis.
Which other solutions did I evaluate?
We did evaluate a couple of other products like Google Cloud and RTCloud, but our customers decided to go with AWS.
What other advice do I have?
I would recommend this cloud solution to new customers.
On a scale from one to ten, I would give Amazon AWS an eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager at a comms service provider with 5,001-10,000 employees
Useful trusted advisor tool, well-written documentation, but technical support could be faster
Pros and Cons
- "I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications."
- "The technical support can take longer than expected sometimes. They could improve on this."
What is our primary use case?
We are using this solution for internet applications.
What is most valuable?
I have found the trusted advisor tool works well, we are using it to get some insight into the security status and the processing of the applications. Additionally, the portal for management has clear well-written documentation.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
We have not had any major issue with stability, it is quite stable.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and technical support?
The technical support can take longer than expected sometimes. They could improve on this.
How was the initial setup?
The initial installation was easy.
What about the implementation team?
We did the deployment ourselves.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is fair compared to competitors.
What other advice do I have?
I would recommend this solution to others.
I rate Amazon AWS a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Staff Manager at a hospitality company with 51-200 employees
Very reliable, fast to implement, and easy to scale based on the needs
Pros and Cons
- "The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement."
- "Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back."
What is our primary use case?
We used it for hosting our ERP and databases and the applications that we develop for working with our customers. We are using a lot of Amazon AWS services. It is a mixed environment, and we have a lot of components.
What is most valuable?
The capacity to grow dynamically based on our needs is most valuable. We can increase resources dynamically. It is also very reliable and fast to implement.
What needs improvement?
Their support can be improved. In some cases, their support is not as proficient as it can be. They should be quicker at getting back.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. It is very easy to scale if you need more resources. We have around 150 users of this solution in our company.
How are customer service and technical support?
They need to be faster.
How was the initial setup?
It was very easy and fast.
What other advice do I have?
I would rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a consultancy with 11-50 employees
Easy to use, stable, and scalable with a lot of services and integrations
Pros and Cons
- "It is very easy to set up. It is also easy to use. It has a lot of services and integrations. We've been able to integrate whatever we need until now."
- "Its subscription model or pricing model is too complex, which should be improved."
What is most valuable?
It is very easy to set up. It is also easy to use.
It has a lot of services and integrations. We've been able to integrate whatever we need until now.
What needs improvement?
Its subscription model or pricing model is too complex, which should be improved.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is stable. We have not seen any issues so far.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
We have interacted with them. They are good, and we've not had any issues with them.
How was the initial setup?
It is very easy to set up.
What's my experience with pricing, setup cost, and licensing?
Its pricing model is too complex.
What other advice do I have?
I would advise others to do a test before going ahead and buying it. They should look at other cloud options as well. If you are going to use mostly Microsoft products, then go with Azure. For non-Microsoft products, go with AWS.
I would rate Amazon AWS an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Architect at a tech services company with 10,001+ employees
Great platform to spin up servers in minutes; provides multiple tools for administrators; UI can be puzzling sometimes
Valuable Features
EBS, Availability Zones, VPC, Support for high I/O instances
Customer Service and Technical Support
Customer Service: Could be made much betterTechnical Support: Excellent
Initial Setup
Slightly complex because of the user interface which is not simple for first time users
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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