I primarily use it as a cloud-based platform that's easy to scale.
Consultant at a educational organization with 11-50 employees
Great performance, perfect for scaling, and offers good integration capabilities
Pros and Cons
- "The solution offers easy provisioning and scaling on the fly."
- "Identity and access management on AWS could be straightforward."
What is our primary use case?
What is most valuable?
The solution offers easy provisioning and scaling on the fly.
The performance is great.
Everything is very clear and there are no complex procedures to follow. it's a very easy-to-use solution.
The integration is very good. Integrating anything with it is easy to do.
What needs improvement?
In IBM we have IM, identity access management. For all the solutions in AWS, identity access is not quite so straightforward. Identity and access management on AWS could be made to be much more straightforward. That is something that they could work on. If they could work on that and use it for load balancing, that would be ideal.
For how long have I used the solution?
I've been using the solution for a year and a half or so.
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What do I think about the stability of the solution?
The solution performance well. The stability is very good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability is excellent. Whatever your needs are, if you need to grow, Amazon can handle it.
We have 20 people working with the product currently.
How are customer service and support?
I've never gotten to the point where I needed to reach out to technical support. I cannot speak to how helpful or responsive they would be.
Which solution did I use previously and why did I switch?
We also use IBM.
How was the initial setup?
It's a cloud-based service. It's easy to set everything up.
What's my experience with pricing, setup cost, and licensing?
With the enterprise product, you have to pay for a license, however, if you are using the open-source version, you don't pay to license it.
Which other solutions did I evaluate?
We did not evaluate any other products before choosing AWS.
What other advice do I have?
As a cloud-based solution, we're using the latest version at all times. It's consistently updated.
I'd rate the solution at an eight out of ten.
I would 100% recommend this product to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Devops engineer with 1-10 employees
Easy to use, flexible, stable, and has good IAM functionality
Pros and Cons
- "I like that is very easy to use and that it's flexible."
- "The price needs improvement."
What is our primary use case?
We use this solution for the EC2, and IAM Management, and Lambda. I am using this solution to gain more knowledge, to educate myself.
What is most valuable?
I like that is very easy to use and that it's flexible.
What needs improvement?
The price needs improvement.
For how long have I used the solution?
I have been using this solution for one month.
We are using the latest version.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
It's a scalable product. I am the only user of this solution.
We plan to continue using this solution.
How are customer service and technical support?
I am a beginner, I am satisfied with the support.
Which solution did I use previously and why did I switch?
I did not use any other solution.
How was the initial setup?
There is no installation, it's a cloud solution.
What's my experience with pricing, setup cost, and licensing?
It's expensive.
It should be cheaper.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
I would rate Amazon AWS a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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Software Engineer at a computer software company with 501-1,000 employees
Scales well with an easy initial setup and good technical support
Pros and Cons
- "The solution can scale quite well."
- "The pricing of the solution could be better. It's a little pricey."
What is our primary use case?
We are a hospital system provider. We use the solution in order to provide provisions to the hospital. The client didn't want to host on-premises, and therefore we are using this product.
What is most valuable?
If there are issues, I come and check on them, however, I rarely use the solution, which suggests it's pretty problem-free. It works pretty seamlessly.
The initial setup is very straightforward and I didn't have any issues with configuring the solution.
The solution can scale quite well.
Technical support is pretty decent so far.
What needs improvement?
The pricing of the solution could be better. It's a little pricey.
For how long have I used the solution?
I've been working with the solution for the past two years or so.
What do I think about the scalability of the solution?
I haven't seen anything that would make me assume that solution can't scale as much as you need it to. It seems to be pretty scalable. There are no limitations.
How are customer service and technical support?
I've found the technical support to be pretty decent overall. You do need to give them some time, however, largely we are satisfied with their level of helpfulness.
How was the initial setup?
I am not extensively using the solution and I didn't do any work on the AWS; there's a DevOps team who will do the configuration.
That said, it's very straightforward. I didn't face any complexity in configuring AWS, for example.
What about the implementation team?
As integrators, we can implement the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
It would be ideal if the solution cost the customer less. It's expensive right now.
What other advice do I have?
We're integrators and service providers. We offer services to our clients.
We use a private VPN for the solution.
I'd recommend the solution to other organizations, so long as the company doesn't care about the pricing.
I would rate the solution eight out of ten, simply due to the fact that the cost is high. They lose points there.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
CTO at a construction company with 11-50 employees
A cloud computing solution to quickly deploy in multi-data regions, but the price could be better
Pros and Cons
- "The most important feature is deploying our production in multi-data regions around the world."
- "I think the price can be improved."
What is our primary use case?
We mainly use AWS, EC2, and RDS. We also use the BI tools and the data warehouse.
What is most valuable?
The most important feature is deploying our production in multi-data regions around the world.
What needs improvement?
I think the price can be improved. The price is high now, and Amazon's web portal can be improved.
For how long have I used the solution?
We have been using Amazon AWS for about four years.
What do I think about the stability of the solution?
Amazon AWS is a stable solution.
What do I think about the scalability of the solution?
It's scalable now that EC2 can support scaling.
How was the initial setup?
The initial setup is straightforward, and we deploy our production every week.
What's my experience with pricing, setup cost, and licensing?
The price can be better.
What other advice do I have?
On a scale from one to ten, I would give Amazon AWS a five.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Director at a tech services company with 11-50 employees
Good vehicle to start a small business, it is stable, and it has an easy-to-use dashboard
Pros and Cons
- "I like the flexibility of this solution."
- "I would appreciate more direct support from AWS."
What is our primary use case?
I have my own company, so I am not personally working with it. Rather, my team is working with this solution.
What is most valuable?
My experience with AWS has been good. AWS is a good vehicle to get your business started without too much of an upfront investment.
I like the flexibility of this solution. It's quick ramp up, ramp down, being able to provide the resources at a click of a button.
If you wanted to try a new solution or try it out for a Proof of Concept then provisioning the EC2 and the S3 buckets is very quick.
In addition to that, the sums of scaling operations.
The dashboard is very easy to use.
Its real-time support is pretty good.
What needs improvement?
I would appreciate more direct support from AWS. I have some good personal contacts with AWS and through that, I am able to get some help. But, on a professional level with a small to medium-sized enterprise that needs any direct support from AWS, it is not supported. It is typically a part of the business model. They encourage you to go through one of their Implementation partners.
For how long have I used the solution?
I have been using Amazon AWS for two and a half years.
What do I think about the stability of the solution?
The overall stability of the product is good.
How are customer service and technical support?
We have not used the technical support from AWS, because we are a company without a partnership. We contact their implementation partners for support. We also work closely with our client's implementation partners who have been fairly helpful. They have been able to deliver.
The technical support from AWS has not been very forthcoming. It is very difficult to get.
Which solution did I use previously and why did I switch?
We also use Lambda functions, such as trolling, multi-threaded, and compute as a service model. That is very interesting.
We liked it very much, and we use it for some of our clients.
What's my experience with pricing, setup cost, and licensing?
Pricing is reasonable, but as your usage goes up, AWS has a provision for businesses, and there's an option of locking it for three years.
I think that they also give discounts. Although, as your scale of operation goes up, I think the price probably becomes too high.
As a startup business, it's very well priced, but if a number of transactions go up, clients have voiced that they are in a situation and feel a type of pressure and desire to move out of AWS.
They feel this way only once the scale of operation goes beyond a critical mass or critical threshold. It becomes a completely managed service beyond a point, and then it no longer remains cost-effective. Our usage goes up as well as the monthly recurring costs.
So the price is something they should definitely look at. They should look at some kind of cost or price optimization, as the scale grows up large, the more the economies of scale keep in. They should try to become more competitive.
What other advice do I have?
Overall, I am very happy in the technicality area.
I would rate Amazon AWS a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vendor Management | Business Development at a tech services company with 11-50 employees
Optimizes our customer's TCO, They can scale up and out at any time.
Pros and Cons
- "Their technical support is really good. I am very satisfied."
- "There's not much room for improvement but that being said, they can improve the overall process of the overall product features and backend."
What is our primary use case?
I use this product for hosting business applications like SAP on the AWS infrastructure. We have some new customers in Egypt and out of Egypt. This solution is magnificent.
How has it helped my organization?
In our company, Amazon provides us with a lot of help like training for our staff. They always support us with any service or any solution. The security updates is perfect. and also supports for customers.
What is most valuable?
There are many benefits to AWS. For our customers, it optimizes their TCO. In terms of computing, they can scale up and out.
What needs improvement?
There's not specific things for improvement but that being said, they can improve the overall process and features of the product and to enhancement the stability.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It's stable enough. In terms of actual numbers, it's 99.99% stable.
What do I think about the scalability of the solution?
Scalability is really perfect. I can make any scale anytime, whether I scale out or scale up.
How are customer service and technical support?
Their technical support is really good. I am very satisfied.
Which solution did I use previously and why did I switch?
Amazon is the leader in the public cloud categories, it has the largest market shares. I ask our customers why they're not using it.
What other advice do I have?
I would rate this solution a 9.5 out of ten. It's the leader in the public cloud and a leader in the market.
I would recommend it to any customer using another solution. I would offer it as an alternative to another similar solution like IBM, Google and Azure.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Architect at a tech vendor with 1,001-5,000 employees
Pay as you go is a plus but I would like to see better technical support without paying for AWS Premium Support
Use Of Solution:
4 years.
Valuable Features:
(1) Self-service without upfront cost
(2) Pay as you go & continual cost/price reduction
(3) Pervasive service offerings with continual improvement
Improvements To Organization:
We were developing a sync-and-share cloud service + mobile/desktop application for multimedia products at that time (2009). It saved lots of development & testing efforts compared to traditional IT process. As you know, multimedia files take tons of storage space, IaaS's pay as you go and no upfront cost was a major deciding factor to develop that project/product.
Room For Improvement:
(1) ELB stress testing is problematic for us at that time.
(2) Better technical support for those without paying AWS Premium Support.
Stability Issues:
I have the vague impression that we did run into some issues, but I don't remember the context.
Customer Service:
3.5 out of 5.
Technical Support:
3.5 out of 5. We didn't purchase/subscribe AWS Premium Support at that time, so we got very limited technical support from AWS forum, and AWS technical staff in Singapore. As AWS's expanded into different geographic regions with local team support, expect it should be better now.
Initial Setup:
Relatively straightforward, but would be more complex when taking security into consideration.
Implementation Team:
In-house.
Alternate Solutions:
Different projects have different business goals and requirements (business & technical). We evaluated different vendors' service offerings for different projects/products. For instance, the aforementioned multimedia sync-and-share project was built on top of AWS. We also built a device firmware update service and a connection management service on top of AWS. However, for another online video editing, social-driven free cloud service, we built it on top of GAE instead.
Other Advice:
As mentioned in previous answer, different projects have different functional and non-functional requirements. All perspectives from operation, management, and development should be evaluated for cloud service platforms.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior TV and Media Consultant at Ericsson
A cheap alternative to having to build your own labs. Needs more transparency on what is persistent towards novice users.
Pros and Cons
- "For testing, it is a cheap alternative to having to build your own labs."
- "Provisioning and resource administration include billing dashboards, which are very extensive."
- "In some areas, more transparency on what is persistent towards novice users."
What is our primary use case?
Web server hosting of a simple LAMP setup using Linux, Apache, and MySQL. Quick, cheap proof of concept solutions.
How has it helped my organization?
No need for an on-premise infrastructure. It provides immediate access to vast resources at a relatively low cost and allows for setting up cheap PoCs.
What is most valuable?
For testing, it is a cheap alternative to having to build your own labs. Provisioning and resource administration include billing dashboards, which are very extensive.
What needs improvement?
Not enough experience to really comment on this.
In some areas, more transparency on what is persistent towards novice users.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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