Barracuda Email Security Gateway Reviews

The solution is primarily for email security. For example, if an email comes through, we need to know what sort of email it is. We have enabled the SPF and the DMARC on it. We've also enabled those security elements so that it has some threat prevention before any unsolicited email comes to our gateway. This basically does all the filtering, before we actually receive an email. There are a number of undeliverable emails we get in our inboxes. In that event, if we are not able to see these emails, we can always log onto the Barracuda Gateway to actually see the emails to say whether they're valid or not. If the authenticity of the email is revealed, we are able to release them.

All of it has been quite useful. All features it provides on the cloud environment are very, very useful, including the antivirus that is enabled on it. 

It also has a threat management tool on it. It does a self-scanning so that it actually does zero-day tolerance. It's able to look at other Barracuda databases and is able to find the latest data and protect the network. There are a number of features that it has that we actually use to protect our network from email.

The setup is straightforward. 

Barracuda itself should be actually working on their DMARC setup. There is a little bit of downtime in terms of that. There are some times when legit emails are trapped on Barracuda and we are unable to get that information unless we actually log on to the network to find out. The good thing is that we get logs now and you can schedule the logs and you'll be able to see the logs in the event. The user gets to see the logs. In the event you don't receive the email, so you can schedule it for every hour or whatever schedule is important for the organization.

We set ours at one hour and in the event, if there's an email that didn't reach you, you'll get a notification after an hour to say, okay, this email was trapped and you are able to self-release it with the user's login, or IT can release it.

I can't think of any other features that are needed. 

I've used the solution from 20016 or 2017 onwards. 

It is very reliable and stable at the same time.

We have between 45 and 50 users.

It is pretty easy to scale. In the event that you want to increase the number of users, you can always do so. All you have to do is buy additional licenses. 

In the event that you need technical support, the support team is always available and they'll probably respond to you in an interval of an hour or two.

If there is a need for escalation, they normally do that. They do give you a call. Once you log a ticket, they give you a call and if they are unable to resolve it at a particular time, they'll give you a timeline as to when it's going to be fixed.

Setting up the solution is simple and straightforward. It's not overly complex or difficult. 

The only thing to do is set up some protocols. You set up some protocols, you go and get some policies enabled, and you can choose whatever policy you want and you enable it on your exchange and that should kick you off. All you do is point your gateway to Barracuda instead of your exchange, and you'll be able to get your email through.

Deployment doesn't take long. It probably takes a day or two, depending on how you want to configure it. You don't really have to do much. It is just that the protocols are already out there. All you do is tick whatever you want and it gets deployed. You set your parameters.

Maintenance is done by the support team. It's cloud-based; we don't really have to do maintenance on our end unless we have a device on our end. We don't have a device on our end. In the event that we have user changes, we do it in-house. For example, if a newbie has joined the organization or somebody is leaving, we make administrative changes.

We did an in-house setup. We buy it from the retailer and the retailer gives us access to the vendor there, the actual supplier. Then we have that privilege too, in the event that if we get caught out for some reason, we are able to liaise with the vendors directly, the suppliers, and we are able to log calls, et cetera, and they're able to sort out issues. We have that kind of support.

It's pay-per-user licenses. We pay around 5,000 Fijian dollars for probably 50 users. The pricing is pretty good for the type of support they give us. We are not looking at anything more expensive than what we're currently paying.

Globally, it's used pretty extensively and it's regarded as one of the top three packages.

We are end-users.

I'm not sure which version of the solution I'm using.

I'd rate the solution eight out of ten. We are happy with the product.

Our customers use this solution for screening.

Customer support is the solution's strongest point.

Some customers experience issues with integration.

Our organization has integrated this solution for the last six years.

I rate the stability an eight out of ten.

We have 12 customers using the solution.

I used the support ticket and the response was perfect.

Positive

Our engineer manages the implementation and maintenance.

The solution's pricing is exceedingly high, and it continues to increase. Many-a-time, customers do not renew the solution due to the high price. I rate the solution's pricing an eight out of ten.

Overall, I would rate this solution a seven out of ten.

I'm still new to the Barracuda. We're using the Email Security Gateway, however, I'm not sure about the cloud, or the archive capabilities. It's a new system for me. 

Email security has been quite helpful. It acts as a protector, especially for the inbound emails every day. I can see if there are a lot of phishing emails or scam emails being blocked by the system. That's very important for the company. The organization is so big, and with so many emails coming in, having it as the first line of defense is great.

The interface is good, and it offers good integrations. 

The solution offers very good email security. It protects us from spam and scam emails. 

It offers good visibility of any potential threats trying to enter the system.

The initial setup should be straightforward.

It is cloud-based.

So far, the solution has been stable. 

We find the product to be scalable. 

The pricing is a little bit high, and it is causing the company to rethink renewal. If they could lower the pricing, that would be ideal. 

I'm still pretty new to the solution. I haven't used it for that long. 

I haven't heard of the term having issues with reliability. It is stable. There are no bugs or glitches, and it doesn't crash or freeze. 

The solution is scalable. It's easy to expand. 

We have about 2,000 people using the solution. 

I haven't had a chance to work with technical support. I don't know how helpful or responsive they are. 

I have experience with Mimecast. I used it about two or three years ago. Barracuda is a bit different from Mimecast. I recall Mimecast having good integration with Microsoft 365 Exchange Online. We used it to protect email and block malware mostly. 

I'm new to the company. I wasn't involved in the initial setup of the product. That said, my understanding is that it is straightforward. 

I don't deal with the licensing and can't speak to the exact cost of the solution. 

We are customers and end-users, not partners. 

I'd rate the solution eight out of ten. 

Our primary use case for this solution is spam filtering. It extracts messaging for us. Thanks to Barracuda Email Security Gateway, I have seen increases in productivity and functionality in terms of spam reduction and filtering against different threats, which is a benefit by default.

The things I find valuable are how it is easy to maintain and its seamlessness. I cannot say it's better or worse than any other solution, but I have no issues with it as it does what it needs to do.

I have noticed that it takes a little time to get familiar with after deploying and some tweaks need to be done as things come up.

I have been using this solution for three years.

We've had a couple of issues pop up over the three years but they were resolved within 15 minutes. One issue that wasn't critical took around a day to resolve.

I would rate the scalability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Currently, there are about 175 users of this solution in our company.

I would say that their customer service is quite good. You will always be able to get someone on the line whenever you call. 

I would say the initial setup was super simple and quick. It takes a couple of hours to deploy. After that, you're up and running. 

I would say that this solution is more expensive than the competitors.

I would rate this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Barracuda Email Security Gateway has been fine for our use case.

Barracuda is similar to FortiMail. There is a cloud component that acts like a sandbox. The email enters, and you can open a suspicious attachment to see if it's malicious. If you find that it's malicious, you can block it and send it to Barracuda's on-prem device.

The on-prem device looks for other details like URLs and particular types of content. If everything looks okay, it's forwarded to the SMTP server and the user. We have around 20 to 30 users.

I like Barracuda's cloud sandbox feature. 

Barracuda's spam database isn't on par with its competitors. Users complain about the spam email they're receiving, and we report the issue. Barracuda said they are going to update their system to block the malicious email we received, but we're still getting the same spam. The signatures are not in their database. They need to update their spam signatures because spam is bypassing Barracuda.

I have been working with Barracuda for almost three years.

Barracuda is quite stable.

Barracuda scales as well as FortiMail. You can scale up based on the number of users per box and the email receiver.

Barracuda provides solid support, but they have a different model. They open the terminal, check the issue, and then tell us the problem. 

Barracuda is just like Kaspersky or FortiMail. The initial setup is seamless. They provide the box, and we must mount and configure it according to the customer's environment. It takes about a day or a half-day if you're familiar with the Barracuda environment.

I can easily configure it because it's so typical. When I configure any box, I go over the features. For example, I will first configure the SMTP server if I want to create an inbound flow. I look for that feature and configure it. The fundamentals don't vary much between devices. Some options might be different, or the features may have another name. There may be some additional features that FortiMail has, but Barracuda doe not. It varies from device to device, but the basic configuration is the same.

I rate Barracuda Email Security Gateway six out of 10. Based on my experience, we are recommending FortiMail or Barracuda because we find these two solutions the most stable. FortiMail has fewer issues with spam.

Barracuda Email Security Gateway is a good product, though it is a bit expensive. Barracuda Email Security Gateway's AI and threat detection methods are good, though the product doesn't provide much archiving features. I even recommend Barracuda Email Security Gateway to others, and if I have money, I will go for it, but when I am running a business, I need to look at what is good for business and make profits.

The downsides of the solution stem from the fact that it is an expensive product, and one may see too many false positives when using it, making them both areas where improvements are required.

I have been using Barracuda Email Security Gateway for three years.

It is a very stable solution.

In terms of scalability, I can say it is an okay solution. Barracuda Email Security Gateway offers good AI functionalities, but sometimes, in my company, we have seen a lot of false positives with the product.

I have experience interacting with the technical support team of Barracuda Email Security Gateway, and in my opinion, they are very efficient. I rate the technical support a ten out of ten.

Positive

I have previous experience with Fortinet. I decided to move from Fortinet to Barracuda since the latter provides me with the AI functionalities I need. My company tried the trial version offered by Barracuda, which is expensive, so we decided to look at Libraesva, which is an affordable product that has the AI functionalities I need. I think Libraesva is the best product in the market right now based on my experience and the product I currently use in my company.

The initial setup of the product was straightforward.

The solution is deployed on an on-premises model.

The solution can be deployed in half a day.

Barracuda Email Security Gateway is a bit expensive or costly product. I rate the price of Barracuda Email Security Gateway a ten on a scale of one to ten, where one is low price and ten is high price.

During the evaluation process in my company, we considered Clearswift against Barracuda Email Security Gateway. My company found out that Clearswift also lacks AI functionalities, just like Fortinet, so we decided not to work with it.

With Barracuda Email Security Gateway, I feel that its AI functionalities are good, but there were too many false positives. Now I understand that it's more about hardfail than softfail, so you need to understand that certain configurations are not done properly. Even though certain emails don't pass the security check and Barracuda blocks it, it may get through and cause a bit of difficulty for the company.

I rate the overall product an eight out of ten.

All our Office 365 emails will first go through Barracuda. It checks for any EXEs and the like, checking the email contents to allow or stop those. We also use the solution for archiving and backups.

From a security point of view, Barracuda Email Security improved our mail environment. Other than that, its backups are valuable.

The dashboard's UI could be improved to make changes to the blocklist. We currently have to go into the mail and check the list and the dashboard, and it would be better if we could directly block particular domains or emails instead.

I've used this solution for almost four years.

Barracuda has been stable till now.

We have 100 users using Barracuda Email Security Gateway.

Barracuda's technical support is fine.

We used to have FortiMail, and we migrated to Barracuda. Barracuda is much more effective than FortiMail. Barracuda handles spam better.

An integrator handled the initial setup.

We find the solution's pricing okay.

Our management wants to migrate to E5 from E3 and says we don't need Barracuda Email Security. However, we are unsure if E5 will have the same features as Barracuda.

I recommend Barracuda, and from a security point of view, I would rate it a nine out of ten. It didn't let any EXEs or phishing emails through.

We are using Barracuda Email Security Gateway for ATP,  anti-spam, antivirus, and everything related to enabling flow.

The most valuable feature of the Barracuda Email Security Gateway is the ATP.

Barracuda Email Security Gateway can improve reporting and anti-spam. The anti-spam engine is not working well. We are seeing a lot of problems where spam is going through the gateway. Additionally, access privilege should be given to the IT support, because they don't have a lot of privileges. We are forced to give our IT support administrative access in order to clear and deliver emails and this should not be happening.

In the future, having a schedule reporting for quarantine for all users or for selected users, without reading the content of the message would be helpful.

I have been using Barracuda Email Security Gateway for approximately five years.

Barracuda Email Security Gateway is stable. We had issues with the on-premise version where they used to freeze from time to time, but with the cloud version, we have not had any issues.

Barracuda Email Security Gateway is a scalable solution.

We have approximately 500 people using the solution.

I have used the support from Barracuda Email Security Gateway.

I rate the support from Barracuda Email Security Gateway a three out of five.

Neutral

The initial setup of Barracuda Email Security Gateway took approximately two months to complete here in Lebanon. It was not an easy implementation.

We used Barracuda Email Security Gateway partners to complete the implementation of the solutions.

The price of Barracuda Email Security Gateway is approximately $17 per user annually.

We did not evaluate another solution prior to selecting Barracuda Email Security Gateway.

We chose the solution because it was high on the rating sites and some of my friends from other companies recommend it.

My advice to others is to make sure that their business use case is well optimized, to allow the solution to be set up in the right way.

We are a construction company and we make sure that the emails related to construction pass through the solution. Other companies, such as in marketing, will want to make sure that the marketing campaign passes through. We don't want any marketing campaigns to pass through. You need to see your business use case and your business needs, and you will have to adapt the solution.

I rate Barracuda Email Security Gateway an eight out of ten.