Barracuda Email Security Gateway Reviews

Barracuda Email Security Gateway is used to protect users' email inboxes from malicious threats coming from outside of the network. For example, it can be a malicious link or some malware as an attachment. If these threats are sent to our users, then it blocks and deletes the email.

The most valuable feature of Barracuda Email Security Gateway is that it blocks almost 99 percent of threats from users' email inboxes.

Barracuda Email Security Gateway should add auto-remediation to improve the solution. Additionally, there are times when we have false positives and our general emails get locked, we have mentioned this to Barracuda.

I have been using Barracuda Email Security Gateway for three years.

Barracuda Email Security Gateway is a stable solution.

Barracuda Email Security Gateway is a cloud solution, therefore it is highly scalable.

Everyone in our company is using this solution. It is protecting 10,000 users' inboxes. We do not plan to increase users.

The technical support is good, we did not find any issues with them.

We were using another security tool previously. We were looking for an advanced tool that helps us to log more threats and incident management. This is why we chose Barracuda Email Security Gateway.

The initial setup of Barracuda Email Security Gateway is straightforward. The process can take approximately 15 to 20 days.

We did the implementation of the solution ourselves without a partner.

We have a long agreement with Barracuda Email Security Gateway. We're very pleased with the cost and the solution. The cost is in the average range for this type of solution.

I would recommend this solution to others.

I rate Barracuda Email Security Gateway an eight out of ten.

We use Barracuda Email Security Gateway and also provide it for our customers to reduce incoming spam. It provides security for email delivery from our customer sites and also our sites. Most of our clients, who get a lot of spam, manage their own email server, but they do not have a dedicated spam filter or email security gateway. As a result, they get a lot of spam. Because of this, they end up searching for a solution that they can use. They do not want to buy a dedicated solution. Instead, they want to use a subscription option.

In our VM, we provide a subscription model. People are server scraping to us for incoming and outgoing purposes. 

This is an on-premise solution in our data center. We provide it to our remote customers as a hosted service.

This is a virtual appliance installed within a server. The VM is installed within the Hyper-V Server.

Remotely, we receive email from specific servers. We allow it outbound by using an IP address. If there is an email server delivering more email than the accepted value, then Barracuda Email Security Gateway utilizes the maximum connections per IP address in 30 minutes. By default, the recommended number is 50, but we customize it according to our requirements, e.g., having an email server handling more than 1,000 email boxes and sending 200 to 500 emails within 30 minutes. Sometimes, there is an emergency requirement where they want to send their 2,000 to 3,000 EGM-related or marketing-related emails, then we customize the value. We increase it to 2,000 or 3,000 so they can deliver those emails within a minute from their server through our Barracuda Email Security Gateway. 

From a front-end security point of view, Barracuda Email Security Gateway instantly reduced our spam. That is the main benefit that we are getting together with our customers. It instantly reduced spam emails or emails with a bad reputation from SpamCop and RBL. Those emails instantly get blocked by the Barracuda Email Security Gateway and not a single email is delivered to its destination. 

Every client gets their own administration panel, where they can add their users' emails and create accounts for administering their domain. This provides flexibility for the customer.

There are many customizable options:

• Attachment filtering, where we are filtering attachments according to our requirements. 
• IT-based configurations, where we allow domains. We are blacklisting domains that we do not want to pass through. 
• Rate Control feature, where we have the user license for 10,000 incoming and outgoing emails. Therefore, 10,000 users can use this device.

The client has the option to blacklist or whitelist any email address or domain based on the sender and recipient filters. If they want, they can restrict any IP addresses so email won't be received from those IP addresses. 

Another interesting feature of Barracuda Email Security is the content filtering. If there is any word or sentence that we or our customers want to block, then we can add that thing in Barracuda Email Security Gateway. The content contained in the email will not be delivered or received by the recipient. Maximum customization options are available. 

The solution has to improve in a very specific way. When we allow our customers to send or scan email through our Barracuda Email Security Gateway, we are permitting their email server IP address, but not any domain. One of our customers has an email server where they are hosting five domains within their server. They are sending and receiving email through that server by using Barracuda Email Security Gateway. Therefore, we allow their IP address to send email through our Barracuda Email Security Gateway, then we declare MX for receiving email on behalf of our customers. After receiving the email, we deliver it to the specific IP address of the customer. Since we are only allowing the IP address, if an incident happens within a customer's email server or an email server gets compromised, then it starts sending spam. That creates a huge problem for the solution as it allows all emails because the customer's IP address is allowed to relay email through our Barracuda Email Security Gateway. 

Barracuda should add an option where it can add multiple domains, such as abc.com, bbc.com, and cbc.com. Therefore, this domains' emails will be allowed and other domains' emails will not be relayed through Barracuda Email Security Gateway. Whereas, if you allow the IP address, then any of the domain's emails will be relayed through Barracuda Email Security Gateway. That is the drawback that I have observed. So, Barracuda should work on this.

We have been using it for more than seven years. We are using Barracuda Email Security Gateway to provide hosted security solutions for our customers.

In the last seven years, we have faced three major problems: One is security related and the other two are service functionality related. One of these happened this year. There was a bug within Barracuda Email Security Gateway where the antivirus system scanner was getting hung. We contacted the Barracuda Email Security Gateway support service who worked for a couple of days to make this stable. After that, it was fine.

I forgot that I changed the administrator password a year and a half ago. Then, I came to the office one day and was trying to log into my administration portal, but I gave the wrong password because I forgot it. Somehow, I was not able to remember the password. I tried giving several passwords, and then suddenly I put in the old password. So, I logged in by using the old password on this device. Then I thought, "What have I just done?" I am logged out again and put in my new password. I have logged in. I am again logged out, then put in the old password and was logged in. This was a problem. 

I contacted Barracuda's support team and raised a ticket about how both the old and new passwords were working for the admin account, as this was a security concern. Because if the admin account is compromised, that would be a direct security concern. Barracuda Email Security Gateway support team got involved. They logged into the solution, taking necessary steps. Then, the old server was made obsolete and did not work anymore.

We sent out a message that we are concerned about it. For example, if any customers using the physical or virtual appliance have an admin password that is tagged or an administrator has left their company, then the new administrator should change the password or the old administrator can gain access by using the old password. 

"How to remedy this security hazard?" That was our question. They said, "There are some cashing-related problems that did not propagate properly." Now, it is okay and functioning properly. 

Our main objective is reducing spam and delivering email accurately. That has been our objective. By using Barracuda Email Security Gateway, we are achieving this.

Scalability depends on the ability of the system. 

The scalability in Barracuda Email Security Gateway works separately in other platforms. If you think about virtualization technology, that works another way. You can make it scalable. If you have a 1,000 VM capacity in a virtual infrastructure, you can scale it by adding other nodes, physical hosts, memories, hard disks, etc. You can have a 2,000 capacity by keeping other infrastructure or servers online. Barracuda Vx300, Vx400, Vx600, Vx800, and Vx900 have their own capacity. For example, Barracuda Vx600 has a 10,000 users capacity. Whereas, Vx800 has a 22,000 user capacity and Vx900 has a 30,000 user capacity. Therefore, if you want to scale out, you need to buy a new version.

If we want to use the capacity for 22,000 users, we would need to purchase the license for the Barracuda Vx800 model, then download and install it. So, there is an option for backing up our existing solution in the Barracuda Cloud. After moving the backup to the Barracuda Cloud, we can restore the backup to another device and the configuration is done instantly. While Barracuda is not 100% scalable, it does give flexibility to restore your old configuration.

The support is divided in many ways. When we first generate a support case, it is accepted by their initial support teams on the front line, where the Level 1 technical guy takes the support case. If they are able to do anything, they do. Otherwise, they hand it over to their senior teams. That is the process that happens. 

When we get support from Europe or America, we instantly get proper support. During a recent support experience, it was admitted by their US team who acknowledged a problem, but the subcontinental teams did not acknowledge that they had a problem. 

Overall, their support is good. I would rate them as seven out of 10.

Neutral

The initial setup is very simple. If you purchase an appliance or physical device, then you can just power it up in your data center. You then add the domains: one default domain and one public IP address. After that, you can handle it however you want. You can add new domains or allow other IP addresses for relaying emails. That is pretty simple. 

On the virtual end, you must download the virtual instance from their website if you support Hyper-V, VMware, or other virtual clouds. So, you can download the VM and import it to your hypervisor. After providing your IP address and setting up your password, it will run instantly. The rest of the process remains the same as the physical device setup.

After the download, if you have the VM, then it will take a maximum of two hours to make it go live.

We do the deployment ourselves. We download it from the Barracuda website portal, then we have our own server where we deploy it.

We are a service provider. We calculate our CapEx, OpEx, and ROI. While it is not returning the way we expected, it does get returns. 

For corporate customers or a single organization who have one to five domains and are using Barracuda Email Security Gateway, the concern is not the investment or money. The concern is security. They are thinking about their email security. In comparison to other products, I think Barracuda is giving them proper value.

This is one of the major points for integrating this solution in any organization. Barracuda Email Security Gateway needs to make it a bit more tolerable for customers because it is increasing every year. They should create a plan for reducing the cost. 

I have observed that the price if I purchase from an American/European site, a European vendor, a European distributor, or Barracuda distributor in the European, Canadian, or American regions online, they are selling the virtual Vx model license for less than subcontinental distributors. For example, there is only one distributor in our country, so the price depends on them. Nobody can purchase a physical appliance license from other regions, while anybody can purchase a virtual appliance license from another region. Therefore, the virtual appliance license in Europe, America, and Canada are lower than our regional price.

We did not evaluate any other vendors. We just chose Barracuda Email Security Gateway.

Research what you are looking for and why you want to use it, determining: 

• How critical is your email solution? 
• How is your organization thinking about security? 
• How is your company assigning value to email? 

If it is important or critical, then you can try the trial version of Barracuda Email Security Gateway Cisco IronPort, or any email security that is in the market. After that, you get the experience of a 30-day trial. This is very convenient for users or customers to make a decision on what platform they will use. 

If they have security concerns, they will not think about the money. However, if their company is an SME or needs to maximize their productivity regarding their investment, then they will want to get maximum productivity from that device to justify the investment. Therefore, they will need to think carefully about the email security gateway that they will use.

Everybody has their own perceptions in the security field. If anyone wants to use any security gateway for their email security purposes, then they need to decide which one they want, their objective, and what they want to achieve. 

I would rate the overall solution as nine out of 10.

The solution is directly used as a email service for inbound and outbound protection and as a spam gateway. When issues of spam are reported to the company then we can suggest Email Security Gateway for the customer.

Barracuda Email Security Gateway has features like identify the spam source, rules to avoid some specific spams and then reschedule. And there are some other features like the email continuity, the email server and gateway site, which  can relay the mail kit. The solution is user-friendly.These kind of features are the most valuable. 

Barracuda could improve its log and export options like PDF and HDML. It can also bring in more detailing in their console so that it could be better. 

Some new features should be expanded and made accessible for better protection.

I have experience Barracuda Email Security Gateway. 

It is a stable solution when the factory provides the the application access.

It is a scalable solution as it is hosted in the cloud. 

The technical support team is good as they respond immediately. 

The initial setup is easy as it is user-friendly only the console is lengthy but that is manageable. The solution was deployed in our organisation six months ago. For the deployment, the cloud version is suggested because the currently, the world emails are trying to migrate to the cloud solutions. 

The rate the overall solution a ten out of ten. 

We always use the latest version. 

We use it as an email gateway. 

Barracuda has shown difficulty in providing us with the solutions we sought. We have found ourselves sending many emails to their outside domain. They have not demonstrated the reporting system we required when reports were sought. 

As the solution is cloud-based there is no need to install anything on-premises. Some of the settings we have configured on the cloud and done integration with our domain server. Once integrated with the system, all the mails pass solely through the gateway. What we see is that there are times when genuine mails are blocked and others when spam mail makes its way through. 

We have been using Barracuda Email Security Gateway for the past year. 

For the moment the solution is good. It is scalable. 

Technical support is very quick, However, we have generally found them to lack the solution we need when we have contacted them. 

As the solution is cloud-based there is no need to install it in each and every endpoint.

While installation was easy, it was not necessary to do for each and every session, as its parameters are solely within the email gateway. 

The vendor assisted us with deployment. 

There is a five to six person supporting staff which helps us with deployment and maintenance. These consist of managers, administrators and engineers. 

We paid for an annual license.

We did not evaluate other products before going with this solution. 

The solution is deployed on cloud. 

There are 300 people making use of the solution in our organization.

All solutions have their pros and cons and there is no such thing as a perfect solution. We cannot customize the solution according to our needs and, consequently, its reporting capabilities are lacking. For this reason I rate Barracuda Email Security Gateway as a seven out of ten. 

The solution's anti-spam features are its most valuable aspect. It's quite effective. It stops a lot of junk from getting through.

The solution requires better API integration. It's really lacking right now. If there was API access that allowed us to integrate some of our own technology or features in there that would be ideal.

The deep scanning feature needs to be improved. It's not as effective as we need it to be. We need to understand a bit more about how it's scanning and blocking and how, if it's possible, to tweak the settings.

The solution has quite a few outdated videos. When you watch them and try to follow them for doing certain tasks, you quickly realize they are out of date. They need to update their video documentation for their user base.

I've been using the solution for over two years at this point. It's been a while, but not too long. It may actually even be up to three years now.

The solution is quite stable. We don't have any issues with that aspect of the product. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable. It's good.

The scalability is quite good. If a company needs to scale it out, they can do so. It's not too hard to expand it. We haven't had any issues with scalability so far.

The technical support is great. Technical support is actually very good. We will send them an email and they will call us. Once, we had an issue that took a full six hours to solve. The support team actually helped us for the whole six hours. They didn't abandon us at all. It's a great service that they provide. We're quite satisfied with them.

We didn't really use any other solution previous to this product.

The initial setup is not overly complex. We found it pretty straightforward. It's not too hard to execute.

The deployment is pretty fast as well. It's a good process. We've done it a few times at this point.

The pricing is fine. It's somewhere in the middle if you look at the market. There are certainly other products with higher and lower price points. We don't find their pricing unreasonable, however. We're willing to pay for it.

We're resellers of the product.

Overall, we've been pretty happy with the solution.

I'd rate it at a nine out of ten.

This solution is my spam filter and it's tied to my exchange server. All SMTP traffic goes through Barracuda. I've just started using their cloud service and I'm looking possibly at their firewall solutions also because I can tie all these things together in the cloud. We are customers of Barracuda and I work as CIO at a municipality in the States. 

If you have raw spam, this solution is going to catch it. They are consistent and they're good. Spam itself is not getting through, although email with links that deliver spam can bring it in if users are not being diligent. My biggest concern is educating my end users that just because an email looks like it is from someone you know, doesn't mean you should open it. My mantra is: If you weren't expecting it, delete it.

I like the frontend blocking of spam which is what it is designed to do. I like the Dashboard view, it gives me a great overview of everything. Also, it is rich in configuration options which allow for some very fine tuning. Overall, It's been very beneficial.

In the past, I would have said that the reporting could be improved, but they've gotten better at that in recent versions. Although I don't use reporting routinely, it's something I do when I need to check something or pull some kind of statistical report. Also, I had some difficulty in the past with the system getting swamped and overwhelmed trying to process all incoming traffic. The appliance didn't have the resources to keep up. Obviously the network is getting more and more spam and virus traffic which adds to the problem. Since I had a service contract with Barracuda, they were able to resolve the issue by shipping me newer replacement hardware with significantly more computing resources. This was all at no cost.

I've been using this solution for six years. 

This solution is rock solid.

It scales quite well as far as I can tell. I've got a box that is more than adequate for my environment. I've have about 250 end users so I'm not huge environment. We're a municipality, and all end user email routes through Barracuda regardless of which department they are in. 

The technical support is excellent. Response time is great. 

I think the initial setup was pretty straightforward. As I mentioned previously, we recently upgraded to the current version, and in the process our hardware was upgraded because we were running on older Pentium processors. It all went quite smoothly with support from Barracuda. 

I think it's a good product, it's rated fairly highly when I look at reviews. 

I would rate this solution a nine out of 10, no reason for not giving a 10 than, nothing is perfect. 

In Barracuda Email Security Gateway, a cloud protection layer spools emails for 96 hours. When your email server recovers from downtime, all the emails will be shown in your inbox. Barracuda Email Security Gateway has a good feature of email spooling, which acts as a first line of security.

The solution also has the ATP cloud control option, which is directly connected to the cloud, works fast, and has all the signatures worldwide. Barracuda Email Security Gateway protects from zero-day attacks and zero-hour attacks. It detects attacks from all around the world about to happen in an hour.

Few customers require an on-premises fabric ATP box for attack detection and response. These customers are government organizations that don't want their data to be on-cloud.

I have been working with Barracuda Email Security Gateway as a reseller and distributor for more than three to four years.

Since Barracuda Email Security Gateway is a stable solution, people prefer it and also go for upgradeable versions.

Most of our clients are enterprise-level businesses. We also provide the solution to businesses with 50 to 100 users. Barracuda Email Security Gateway can be offered to big enterprises or the financial sector with sensitive data and clients with 10 to 15 users.

I rate Barracuda Email Security Gateway ten out of ten for scalability.

Barracuda Email Security Gateway provides good technical support.

Positive

Barracuda Email Security Gateway's initial setup is more user-friendly than its competitors.

I rate Barracuda Email Security Gateway a nine out of ten for the ease of its initial setup.

Barracuda Email Security Gateway's deployment takes about an hour. To deploy the solution, we need the MX record and the email services the client is using.

Barracuda Email Security Gateway is an affordable solution that caters to small, midsize, and high-end businesses with great revenue. Barracuda Email Security Gateway is a more than feasible solution for customers who want to secure their data and have a service that cannot be breached or compromised.

Barracuda Email Security Gateway is deployed for our customers on-premises, on-cloud, and as a hybrid solution.

We have the solution on-cloud, on-premises, virtual, and hardware. In Pakistan, most people use Barracuda Email Security Gateway in the financial sector and big enterprises. Our customers are more than satisfied with Barracuda Email Security Gateway and have used it for the last 13 to 14 years in Pakistan.

Many resellers are working on Barracuda Email Security Gateway and are satisfied with the solution.

Overall, I rate Barracuda Email Security Gateway a nine out of ten.

Barracuda protects us from spam and email-based threats. 

Barracuda is good at keeping the garbage from reaching your inbox. 

Barracuda isn't catching everything. We're still getting quite a few phishing emails, so we're looking for something else.

We used on-prem Barracuda for a couple of years, and now we're on the cloud. 

I haven't had any stability issues so far. 

We have 160 email boxes, so we're not a huge company. Barracuda scalable enough for our needs. 

I rate Barracuda support eight out of 10. 

Positive

I wasn't involved in the setup. We had someone from the vendor look at our setup and tell us what to change. 

Barracuda costs about the same as the other solution I reviewed, but I still think it's expensive for what it does. 

I rate Barracuda Email Security Gateway eight out of 10.