Barracuda Email Security Gateway Reviews

We use it ourselves as well as our customers. Our deployment is on-premise and also combined with cloud control. Cloud control is second-tier. The first tier is cloud control, the Barracuda and Barracuda cloud and then the email is passed to our Barracuda box which is on-premise. It's a gateway appliance, not a hardware box. It is normally used with Microsoft Exchange server but is also supported with Microsoft Office 365. We have 20 users but our customers have from 200 to 500 users.

They combined the cloud control and they have anti-phishing. There is link protection, which means when a link is in the email and it is similar to PayPal, for example, it gets flagged. The link protection checks the link and checks that it has been faked because it's not the original PayPal link. So when a link is not original then it's passed to Barracuda and checked in the sent box and when it's okay then it's opened. Otherwise, if it's malware then there's an alert which says, "That's a phishing attack and this is what you need to do."

We had a case where right before a link was redirected and there was no chance to ignore it. A few days ago there was a feature request to clean and redirect a link because it was a false positive. Let us say false positive in the link protection and there's no easy way to correct it.

We have been using Barracuda Email Security Gateway for five years.

It's stable. The only issue is when you do an email campaign with large file attachments, PDF and then email, the system slows down. That is a problem because the queue gets full and you have to correct it and delete those emails manually. 

The scalability is pretty granular. For example, 80p protection and cloud protection, link protection, anti-phishing, you can buy it all separately. You buy the original box and then you can buy afterward the additional security features.

Their support is very good. You get German and from Austria, but they also have English support world-wide. It is very good. With less response time. Short response time.

We previously used another solution. The complexity of the user interface was very complex and if you tried to make a configuration change, you end up searching for the feature and where you can edit. Also, security is a very good feature of the Barracuda Email Security Gateway. It has a per-user quarantine. It's very comfortable for the user to make his own white list or blacklist.

The setup is straightforward, it's very easy. For example, I want to change a feature but I didn't find it easily. There's a search option and you find the manual entry and you can make a conflict change. 

It is yearly licensing. They recently increased the price but the price-performance relation is still very good. Compared to Cisco IronPort, Barracuda is less expensive and the configuration is much simpler.

Try the Barracuda Email Essential Security Cloud Service. It's not expensive and implemented in half an hour.

I would rate it an eight out of ten.

Our primary use of this solution is for the main features: intelligent sensing of attacks and the assistance for load balancing. The features are very good. The system is intelligent enough to determine which emails are genuine and deliverable and which are spam or phishing or other types of potential attacks. It processes emails in real-time and it can protect your email server and provide good security for an organization's network.

It provides a solution for protecting our infrastructure from malicious email attacks without having to use a lot of internal resources to support the product. 

The most valuable features are really the same as our primary use for the product: intelligent handling of potential email attacks and offloading or load-balancing. This effectively protects the organization from malicious attacks.

One aspect of the product that can be improved is the availability of support. We don't have the availability of support 24/7, and it takes some time to get answers. These technical support people are in some other country, and our time zone is not supported. 

We have to often give them remote access to resolve issues, so potentially it is a security risk also. Sometimes clients who we resell to will not accept that risk because you are opening a secured doorway to the internet. That can be a bit of headache in those cases, which we end up having to work-around.

Actually the rest of the product is very good and it is otherwise meeting our requirements. I would only hope they would provide better support in our country.

This is a very stable product. But the stability depends on supporting the product to let it meet the requirements of your organization. We always have to scale according to the demands of our call center. We needed to know how many emails flow in and out of our organization and based on that we choose the correct model of the product. Any organization will have to do this. Once you ensure which product model you need to meet your level of service, then it will be stable.

If you don't size it properly and you under-size it, then you will have a network or email flow issue. For example, if you know you have 2,000 emails flowing in and out per hour and you buy a product which supposed to handle only 200 or 300 emails per hour, then it will slow your email server. At times miscalculating your volume or not buying the right product — maybe to save money — may cause a situation where it will jam and not even work. So stability depends upon how intelligently you approach the analysis of what you really need as a solution.

The product is scalable by choosing the right plan. If you need to scale up or down, that is possible. Pricing will change accordingly.

We occasionally use support, but find it frustrating because it is not global 24/7 and we are affected by the time zone. We don't have local support and because of that we sometimes have to sit late night to troubleshoot with live support or wait for answers. This is the one place where the company could greatly improve the utility of the product for us.

I have used three advanced email security systems, including Trend Micro (InterScan), Cisco IronPort, and Barracuda Email Security Gateway. All three are good solutions but each has its advantages. Cisco, I think, is very expensive compared to Barracuda or Trend Micro. Trend Micro is less expensive but more difficult to deploy and use.

It wasn't so much a case of switching products for my current organization as it was choosing the product that fits with our needs. It was better for us to save a little using Barracuda in cost compared to Cisco and in time and effort compared to Trend Micro.

The deployment took about one week. It was easy to deploy. All the information you need is supplied by the company. You just have to make the proper considerations and do some fine-tuning. Then it can be put into production.

Because we are an enterprise company, we deal with integrators, but we also work with Barracuda directly. So we use both integrators as well as Barracuda support.

Barracuda Email Security Gateway is sort of a mid-range price high-end solution. The pricing is scalable depending on the volume of use.

In our choice of a product to use as an email security system, I mostly went by previous experience in using Trend Micro and Cisco IronPort. These are two other very good options.

As far as advice to other organizations considering this solution, I would generally recommend the product. But it depends. I can recommend Barracuda as a user because I have not had any problem with it. But if your organization has a limited budget, you might want to consider going with Trend Micro. Trend Micro is also a very good product, and it is a little cheaper than Barracuda when it comes to pricing structure. But Trend Micro is also not as easy to implement and use as Barracuda. So you would have to determine whether Barracuda is worth investing in so that you save time and effort. Barracuda costs a little more, but it is easier to use, more user-friendly and has a little better reputation.

On a scale from one to ten, with one being the worst and ten being the best, I would rate Barracuda Email Security Gateway as a seven out of ten. This rating is lower even though I am completely satisfied with this product as a solution. The big problem is not the product, but the support — which I consider a very important factor. If I can't get support on time or I have to work inconvenient hours to get live support, this ends up affecting our services.

One other thing I think I should mention is that the reporting system for Barracuda is very good. Good reporting is important to the utilization of the product in an efficient manner.

The solution helps manage both inbound and outbound email. It prevents email phishing, spam attacks, and major attacks, securing email communication against various threats, including social engineering and compromised addresses. It has multiple features to prevent the user from being the victim of attacks.

Barracuda does not provide support for DMARC for outgoing emails. DMARC stands for Domain-based Message Authentication, Reporting, and Conformance.

For troubleshooting it at the core, We have to open a separate support to provide accessibility to the IT team, facilitating engineers to get into it and offer support. We have to establish a separate support tunnel at the customer site to make it accessible to the cloud, allowing the tagged engineers, potentially situated in another country, to provide remote support to the customers.

I have been using Barracuda Email Security Gateway for two and a half years.

The product is stable.

After three or four years, you can switch the hardware. When a new technology becomes available or the existing hardware needs an upgrade, they replace the customer's hardware box with a new one without additional charges. Barracuda does not charge extra for deploying the new boxes or for replacement. The best feature is their box is refreshed after some time according to their hardware renewal policies.

The solution is very scalable.

We deployed the solution on different company and customer sites.

We’ve around nine to ten customers using the solution.

FortiMail Security Gateway is far better than Barracuda Email Security Gateway.

Barracuda’s reporting feature allows you to locate particular logs and issues. The solution analyzes the issue if an email is not received at the recipient site. It also monitors email in the queue. FortiMail is difficult to handle from a reporting perspective. You have to dig deep into the logs to understand why a specific email is not being sent or received.

The initial setup and configuration are straightforward. It requires no MF records to be enabled. The platform provides two distinct interfaces for easy domain and IP address management with blacklisting and whitelisting capabilities.

To configure the system, you must set up SMTP servers, mail servers, and email addresses, enabling various security features such as anti-phishing, antivirus, content deployment, email reconstruction, etc. It is very simple to configure and use.

The solution is cheaper than FortiMail.

I have deployed one box on-site but also provided support for deployed boxes in many customer sites, Government sites, and private sectors.

Overall, I rate the solution an eight out of ten.

In Barracuda Email Security Gateway, a cloud protection layer spools emails for 96 hours. When your email server recovers from downtime, all the emails will be shown in your inbox. Barracuda Email Security Gateway has a good feature of email spooling, which acts as a first line of security.

The solution also has the ATP cloud control option, which is directly connected to the cloud, works fast, and has all the signatures worldwide. Barracuda Email Security Gateway protects from zero-day attacks and zero-hour attacks. It detects attacks from all around the world about to happen in an hour.

Few customers require an on-premises fabric ATP box for attack detection and response. These customers are government organizations that don't want their data to be on-cloud.

I have been working with Barracuda Email Security Gateway as a reseller and distributor for more than three to four years.

Since Barracuda Email Security Gateway is a stable solution, people prefer it and also go for upgradeable versions.

Most of our clients are enterprise-level businesses. We also provide the solution to businesses with 50 to 100 users. Barracuda Email Security Gateway can be offered to big enterprises or the financial sector with sensitive data and clients with 10 to 15 users.

I rate Barracuda Email Security Gateway ten out of ten for scalability.

Barracuda Email Security Gateway provides good technical support.

Positive

Barracuda Email Security Gateway's initial setup is more user-friendly than its competitors.

I rate Barracuda Email Security Gateway a nine out of ten for the ease of its initial setup.

Barracuda Email Security Gateway's deployment takes about an hour. To deploy the solution, we need the MX record and the email services the client is using.

Barracuda Email Security Gateway is an affordable solution that caters to small, midsize, and high-end businesses with great revenue. Barracuda Email Security Gateway is a more than feasible solution for customers who want to secure their data and have a service that cannot be breached or compromised.

Barracuda Email Security Gateway is deployed for our customers on-premises, on-cloud, and as a hybrid solution.

We have the solution on-cloud, on-premises, virtual, and hardware. In Pakistan, most people use Barracuda Email Security Gateway in the financial sector and big enterprises. Our customers are more than satisfied with Barracuda Email Security Gateway and have used it for the last 13 to 14 years in Pakistan.

Many resellers are working on Barracuda Email Security Gateway and are satisfied with the solution.

Overall, I rate Barracuda Email Security Gateway a nine out of ten.

Barracuda Email Security Gateway is primarily employed for safeguarding emails, focusing on email security.

It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability.    

The pricing needs improvement.

I have been using Barracuda Email Security Gateway for the past ten years.

I would rate the stability nine out of ten.

I would rate it eight out of ten. 

There are occasional delays in their response. They do not always reply on time.

Neutral

We often encounter challenges because each customer has unique network configurations, security hardening requirements, and specific solutions. This includes migrations and email address configurations, which need to be updated periodically to stay in line with the solution. Regarding deployment, I believe we can complete a few files quickly, but the implementation phase will require more time.

We consistently monitor service support to handle various customer services, and we have a team of five individuals responsible for managing different customers.

It is an expensive solution and I would rate it a five out of ten.

Overall I would rate it seven out of ten. 

Barracuda protects us from spam and email-based threats. 

Barracuda is good at keeping the garbage from reaching your inbox. 

Barracuda isn't catching everything. We're still getting quite a few phishing emails, so we're looking for something else.

We used on-prem Barracuda for a couple of years, and now we're on the cloud. 

I haven't had any stability issues so far. 

We have 160 email boxes, so we're not a huge company. Barracuda scalable enough for our needs. 

I rate Barracuda support eight out of 10. 

Positive

I wasn't involved in the setup. We had someone from the vendor look at our setup and tell us what to change. 

Barracuda costs about the same as the other solution I reviewed, but I still think it's expensive for what it does. 

I rate Barracuda Email Security Gateway eight out of 10. 

This solution is my spam filter and it's tied to my exchange server. All SMTP traffic goes through Barracuda. I've just started using their cloud service and I'm looking possibly at their firewall solutions also because I can tie all these things together in the cloud. We are customers of Barracuda and I work as CIO at a municipality in the States. 

If you have raw spam, this solution is going to catch it. They are consistent and they're good. Spam itself is not getting through, although email with links that deliver spam can bring it in if users are not being diligent. My biggest concern is educating my end users that just because an email looks like it is from someone you know, doesn't mean you should open it. My mantra is: If you weren't expecting it, delete it.

I like the frontend blocking of spam which is what it is designed to do. I like the Dashboard view, it gives me a great overview of everything. Also, it is rich in configuration options which allow for some very fine tuning. Overall, It's been very beneficial.

In the past, I would have said that the reporting could be improved, but they've gotten better at that in recent versions. Although I don't use reporting routinely, it's something I do when I need to check something or pull some kind of statistical report. Also, I had some difficulty in the past with the system getting swamped and overwhelmed trying to process all incoming traffic. The appliance didn't have the resources to keep up. Obviously the network is getting more and more spam and virus traffic which adds to the problem. Since I had a service contract with Barracuda, they were able to resolve the issue by shipping me newer replacement hardware with significantly more computing resources. This was all at no cost.

I've been using this solution for six years. 

This solution is rock solid.

It scales quite well as far as I can tell. I've got a box that is more than adequate for my environment. I've have about 250 end users so I'm not huge environment. We're a municipality, and all end user email routes through Barracuda regardless of which department they are in. 

The technical support is excellent. Response time is great. 

I think the initial setup was pretty straightforward. As I mentioned previously, we recently upgraded to the current version, and in the process our hardware was upgraded because we were running on older Pentium processors. It all went quite smoothly with support from Barracuda. 

I think it's a good product, it's rated fairly highly when I look at reviews. 

I would rate this solution a nine out of 10, no reason for not giving a 10 than, nothing is perfect. 

We use Barracuda Email Security Gateway for email security.

It's a good solution. Maybe if we switch to the cloud version, it will be more up-to-date. It's a good one.

It catches a lot of things and has the ability to add domains as well as add senders and update their things.

It could be more automated. Many solutions in the industry are now receiving automatic updates. This one, we believe, is not; however, a later version may be better.

It's good, but some spam isn't always detected. It doesn't always detect the most recent signatures or spam. 

The database is not updated automatically. Other solutions, such as Microsoft Exchange Online, automatically receive the most recent threat data and malware data types. I believe the Barracuda database is not being updated. That is why we are looking, and we are evaluating whether Defender for Office 365 or a Microsoft solution is better than Barracuda. 

That is why we are downloading all of this research to see which of the market leaders we should switch to.

Spam is not always detected, and it should be more automated. We have seen that some emails are allowed by these emails, which are then stopped by Microsoft.

We now have two layers of defense. Barracuda and we also have Microsoft Exchange online, but we would like to switch to one or upgrade this. We are looking for any and all solutions.

That is what we are investigating right now. Because we want to ensure that some are stopped here by Barracuda and the entry point. However, for those that are not caught or blocked by Barracuda, we have the next layer of Exchange Online, which comes into the picture and checks it, sees it, and blocks it.

I joined an organization that has been using Barracuda for a few years, but they are looking into other options. 

I only recently joined them, about six months ago.

I have been working with Barracuda Email Security Gateway for six months.

I don't recall, which version we are using but it is not the latest one.

Barracuda Email Security Gateway is a stable solution.

I believe that Barracuda Email Security Gateway is scalable. We didn't make many changes to the architecture. But I believe it is scalable.

We have a small IT team of three to four people.

We have small IT teams and approximately 50-60 business users. There are only three or four people who are directly involved with the product.

I am not aware of the initial setup. It was already deployed when I joined.

This solution is difficult to maintain, which is why updates should be automatic, in my opinion. It should be intelligent enough to get the most recent updates, which it is not at the moment.

I believe it is, but I believe it does not catch everything. Perhaps we need more collaboration, more technology companies.

I am not aware of the licensing costs.

My senior colleague appears to believe that Exchange is superior. Because it receives the most recent updates and Microsoft is the largest, it has more Intel on this. We are getting more data, including real-time data updates.

I have yet to compare it with other solutions, but I would rate Barracuda Email Security Gateway a seven out of ten.